Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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I attempted to get Centurylink internet service and went online and was shown and with typical speeds of 100 mps, up to 940 mps. Upon talking with a representative I was told I could have 150 (which I assumed was mps). After purchasing a modem for around $70 and waiting for it to arrive upon getting it up and running I was informed that my speed was 1.5mps (not even close to 150mps) After that I was told that the fastest I could even get at my place was 1.5mps. They were charging me $50/month for 1.5 mps. I believe that their selling tactics are and were deceptive. BE AWARE
I am a current customer of Century Link and they have not sent me any billing information, invoices, receipts, emails, or letters. I go to the website to pay and they don’t have any record of my account. From here, I call the customer service to pay and I explained to them everything from how I tried to call and the local office wasn’t taking payments, didn’t give me access to my online account and they still wanted me to pay all these late fees that I can’t even see. I received zero help and because I haven’t paid in three months because I have no way of paying them my bill was $287. Keep in mind that my monthly bill is $50 flat. That is $137 in fees that I can’t account for because there’s no way in seeing them. I’ve explained to them that I’m in college and need my wifi and there’s no way I can afford that especially when I’ve been trying to pay them for these past three months. Also, their installer left the WiFi cable on top of my grass in my lawn and our landscaper mowed over it because they tried to hide it within the grass. We ended replacing that wire on our own dime. Just don’t know how to bury something like that.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mr.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I
verified Mr.’s enrolled in
paperless billing. The correct email address is setup and the customer’s
receiving notifications. Regarding the temporary line, a request was sent over
to our contactor on March 27, 2020, the job was completed on September 11, 2020.After
reviewing all concerns with the Mr.,
I verified the temporary line work has been completed. I advised the customer
paperless billing was correctly set up. The customer confirmed he was able to
retrieve bills now. I agreed to credit the customer $75 for the late payment
charges as well $25 due to buried service wire issues. CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLinkTell us why here...
I ordered their system but cancelled prior to installation because was told it would not be fiber optic which I was originally told. I have had to call every month sense because they are trying to bill me for service I do not have. My account has been cancelled multiple times supposedly but every month I get a new bill.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I verified the customer canceled service on
June 11, 2020 due to slow speeds. In consideration to the customer’s dispute,
all charges were adjusted off the account. As of September 11, 2020, the
account has a credit balance of $15.00. CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLinkTell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will be checking again this month to make sure I do not receive another bill as I have had to fix it every month since June.Sincerely
I work from home, I went on vacation and left my home for 10 days. My service was working when I left and when my son used it while I was gone. When I came home on Sunday, August 16, I had no phone service and no internet service. I made a phone call to customer service right away and was asked to do some trouble shooting, which I did and nothing happened. I was told that a technician would have to come out and the earliest would be Wednesday, even though I explained to them I needed someone out on Monday due to the fact I need to work on Monday, They didn't seem to care that I needed to go back to work. I now have pay more to have mobile hotspot on my phone just to be able to work. I find this to be very unacceptable.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I verified Ms. reported the initial service trouble on August
16, 2020. A technician isolated the trouble on August 19, 2020. On August 20,
2020, Ms. called back
into CenturyLink to report new service issues. Our repair group identified an
outage in the customer’s area, technicians resolved the outage on August 24,
2020.In consideration to the customer’s service issues, I issued a
$50.00 account credit. I reviewed all concerns with Ms. to assure all service issues were resolved. CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLinkTell us why here...
I canceled my account the first of April because I was moving to another town. I got a bill in May, called your help desk and they said they had no record of my cancellation. They said they would process it and void out the bill for the month of April since I had moved and was no longer at that address. I got another bill in June and called back (hold time over an hour!). Again I was told that the account had been cancelled and the bill cleared. I did not get a bill in July and assumed all was well. Yesterday, Aug 16, I got an ebill for 2 months worth of billing!!! I was on hold with you all for 45 minutes, finally spoke to an associate and he said he noted that he saw my cancellation but that it had not been processed. He said he would clear out the payment and then speak to the cancellation department. He said he was going to put me on 'a brief hold.' I sit here now, on hold again for 45 minutes as of writing this (nearly 2 hours all told so far and counting!!).
I do not know what is going on with your business, and I do know that covid has made things difficult, but this is unacceptable! I am having to take time out of work to address an issue that you all should have taken care of the first time I called in April, and again in May, and June... Instead I have had to call you and wait on hold on at least 4 occasions over the last 4 months and the issue is not resolved yet.
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Ms.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, I verified Ms.’s account is disconnected and
all charges were credited off due to the order delay. Ms. was sent a closing
billing statement with a zero-balance confirmation.
CenturyLink acknowledges the customers’ concerns and apologizes
for any issues or inconvenience that may have been experienced. Sincerely,JJ
*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Internet service has been out nearly 2 weeks. My husband was previously an authorized user on my account. He scheduled for a technician to come to home to remedy. On day of appointment, we noted that centurylink had canceled our appointment without notifying us stating that my husband was not allowed to schedule the appointment. So I rescheduled for a technician to come out again yet the soonest appointment us now a week away. My children are in virtually held online classes for school and are not able to participate in all of the required lessons now.
Please be advised that CenturyLink has completed a review of the complaint filed by Mrs. in regards to recent internet outages.Upon receiving the complaint, I enlisted the repair team to investigate.and they have indicated that repair tickets were created 8/8/20 and 8/18/2020 and both tagged and canceled due to a common cause issue. With this type of situation, all tickets are closed due to there is a lead ticket handling the common trouble. There is usually no customer contact. Records indicate a third ticket was created on 8/25/2020 and closed with the technician placing a temporary cable drop. No new issues have been reported.Our records do not indicate any authorized users on the account at this time.A CenturyLink courtesy out of service credit has been applied to the account for the time the customer was without service.At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
I had been paying for high speed Internet from CenturyLink since I signed up with them. CenturyLink was aware they could not provide me with high speed because of the Internet lines were not upgraded but still charged me for it for years. After many calls I finally spoke with someone who was honest they did downgraded me so I would not have to pay that extra charge just about 2 months ago, but I was not offer a refund or a credit. Although I am now no longer being overcharged I am still without Internet more than 80% of the time. I've called continuously to have them fix the problem and I am sent to speak to someone in the Philippines who doesn't understand the problem and will not transfer me to someone who can. I am hung up on and talk to rudely. This morning as I was calling the number given by the Revdex.com to speak with someone at century link in order to resolve the problem and ask for a supervisor. They refused to get me a supervisor and then hung up on me after I asked them to provide me their name. Earlier this morning after being on the phone with them for more than 1 1/2 hours they tell me they are transferring me to some who can help and disconnect me. This has happened numerous amount of time and I never get my problem resolved, even though they take my number to ensure that if we are disconnected they can call back but they never do. I call back and I'm on hold again for hours and have to reexplain the problem because nobody documents it. I this has been the situation for months. I am paying for Internet services that I do not have I am often thrown out of business meetings and worse I am on able to get the help I need. I am paying for service I dont have!!
Please be advised that CenturyLink has completed a review of the complaint filed by Ms. *** in regard to the ongoing issues related to her internet service. Upon receiving the complaint, I engaged CenturyLink escalation repair and field to address this ongoing matter. The repair team has indicated that they have been unable to reach Ms. to troubleshoot but have indicated that they don't see any issues on the line. The customer was advised on 7/10/2020 that the highest speed now available is 15 Mbps. The speed was downgraded due to network design changes. Due to these changes, 20 Mbps is no longer being offered. However, the matter is still being investigated by the field to determine if any plans or projects pending that will upgrade the equipment in the area and alleviate some of the customer's issues. I have reached out to the customer directly to update her on the plan of action but was unable to reach her. I will continue to monitor this case and provide updates to the customer as they become available.Ms. is advised to note that service is provided on a per-line basis, and the actual throughput speed of your service depends on several factors such as internet traffic and congestion or bandwidth, the distance of your location from certain CenturyLink data equipment, viruses, or spyware, server speed of the Web sites you connect to, traffic and congestion on your home network or corporate LAN, and Windows PC settings. In addition to the factors listed above, any wireless throughput in the home will vary due to other factors such as Wi-Fi radio used, environmental conditions, the number of devices connected via the wireless signal, and distance between the Wi-Fi radio and the receiving device (e.g., laptop, computer, tablet, mobile phone, etc.). The device receiving the throughput can also impact the throughput by the configuration of hardware (e.g., operating system, processor, memory, etc.). Additional information regarding wireless networking is available at http://www.centurylink.com/home/help/internet/wireless.html.On behalf of CenturyLink, I would like to apologize to Ms. for any inconvenience and frustration experienced when calling to resolve issues with her internet service. Our employees are expected to conduct themselves in a manner that is professional and empathetic to the needs of our customers.At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Over the last 2-3 months we have had intermittent phone service. I have called in several times and they say "we will send someone out", "Mark fixed it", "well its working now isnt it" BUT it goes out again! We are 82 years old and worry about having to call 911 and it doesnt work. Our local people do not seem to care and we have no other options for phone service or we would have done so months ago. Can someone PLEASE actually come to our door and talk to us about this and fix it?! We are sick of 'lip service' and its impossible to make a complaint that gets any action!! Dont expect us to pay for a service that is NOT working!
Please be advised that CenturyLink has completed a review of the complaint filed by Ms. *** in regards to intermittent phone issues.Mrs. complaint was forwarded to the CenturyLink escalation repair and the local field supervisor to investigate and resolve. The local field supervisor has indicated that the source of the trouble was due to issues with a remote pairgain system and not with the cable as originally thought. Spans to the remote were looked at and some (minor) issues found and once reset the remote came back up. A more in-depth investigation determined that there were issues between the switch and the remote as well. Per the field supervisor, this matter has now been resolved.As a courtesy, out of service credit has been applied to the account for the time frame of July and August.At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
I have been paying for 40Mb internet for 3 months, only to find that I have been receiving 3Mb the entire time. I have spent well over 25 hours dealing with the tech system over the phone, only to be intentionally put on hold for upwards of 3 hours at a time. When I have been told the problem is solved, no difference is made. At this point the interaction is arguably fraud and intentional non-compliance with a service agreement.
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by Mr..At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon
review:The
tool that is used to determine the speed qualification is integrated with the
order system. When the order was placed, the qualification tool was incorrect
in allowing the agent to order what the customer and the agent believed to be
40Meg service.This
is an automated system and every now and then it errors when evaluating the
speed available. This is very rare and usually happens when the initial address
associated with the order has been input incorrectly to begin with, not but the
agent but when the address was entered
into the system when the service would have been first available; speeds cannot
be manually inputted they can only be selected from a range that is presented
the agent in the order writing system. According to the qualification tool it
is was giving the correct information. On
September 9th, the customer called in and spoke to an agent wo has
given the customer a $20.00 adjustment and the lowest price available. The 3
Meg service in this area is in the same price tier so the ricing would not have
been different. The current rate for the area is $49.00 a month for the service.
The agent added a $5.00 monthly discount to bring the monthly charge for the service
to $44.00 a month.CenturyLink
acknowledges the customers’ concerns and apologizes for any issues or
inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink999 W Main St.
Difficulty getting customer service on phone on hold 3 hrs and 15 minutes
Charging extreme amounts for Cable tv and charging for 4 cable boxes but only allowing 3 boxes , To have HD capability , but charging the same for all boxes
Cable alone is 280$ Per month!
Monthly bill is $352 with 1 mg internet that doesn’t even work in bedrooms! Multiple complaints with out any resolve!
Advised while on hold to go to live chat signed in and sent info ,was 99th in the que! Waited 1 hr and the number went down two( (2) spots!
Still on hold headed into 4th hour!
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training. Upon review:CenturyLink no longer offers promotional pricing on the PRISM product. The customer signed up and was given full disclosure of the pricing by the agent and was sent a confirmation letter detailing the customers initial cost and the monthly reoccurring charges as well. I show that currently the internet service is at or above the purchased rate. The fluctuations in pricing are not service billed charges but have been due to missed or late payments adding late charges to the bill.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,*** Executive Office Case ManagerCustomer Advocacy GroupCenturyLink
Customer service is a joke. Everything is automated and takes forever to get a real person. I was told the quickest they could send someone is 8 days. I would gladly dump them if I had more options but I live in the country and don’t have many options
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
Our school district will be all online this year but none of the kids with century link in the key peninsula area will be able to attend. I have been trying for a month to get service restored and have sent hours on the phone each day for weeks. Have talked to several technicians and they tell me that all of the *** boxes in our area are from the 60’s and can deliver only 1.5MB rather than the required 10MB. They tell me that there is new replacement equipment on hand but for some reason the company does not want to install it. We have 5 of these non functioning *** boxes on the peninsula. The company keeps telling me they have fixed the problem even while I sit in front of my modem and computer that both tell me there is no service. I can see why this is not a Revdex.com accredited business. I can tell that the employees of this company are embarrassed that they are required to tell customers things that they know are not true. How can a company stand by and know that because of company policy hundreds of kids will have no school this year? One star is far too much for this company!
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review. Thank you, CenturyLink Customer Advocacy Team
1 star is way too much. How CenturyLink managed to get a D+ rather than an F speaks more to Revdex.com's rating system than CenturyLink's performance.
Their primary business model is to offer a terrible, overpriced service and rely on their phone monopoly and regional internet service monopoly. Their idea of tech support is to upsell you on their *** service. When they get in trouble for lying about their rates (by stacking on "service charges") and are ordered to stop, they respond by waiting a few months and simply raising the rates on existing customers. The most they have to offer are empty apologies and penny-ante credits for a month of service (which they'll quickly make back).
I don't care if I don't have internet access, I can't stand CenturyLink any more. If you are considering CenturyLink and have any other options, go with the other option. If you don't have any other options, go without; CenturyLink is a Hobson's choice.
My phone LINE (not the phone) continuously calls 911, even when unplugged entirely. The police have visited my house multiple times, including once at 1:30 AM.
I spent nearly 2 hours on the phone trying to resolve the issue, and at the end of that call I was promised a call from a manager which never came.
I tried engaging CenturyLink via the chat on their website - the links do not work in multiple browsers.
I tried engaging CenturyLink via Facebook chat - to which I was presented with the same information I was on the phone, that it would take 2-3 DAYS to fix this issue.
I tried engaging CenturyLink via Twitter - to which there was no response for over a day, and when one finally came I was told that there was already a ticket open and I could not be helped further.
A tech came out to our house and said we "had a bad line" and replaced it, but we were again visited by the police this morning.
The phone is unplugged.
The line has been replaced.
Calls continue.
CenturyLink has said it cannot suspend or terminate the phone without also doing the same for the internet, which is needed for work.
They, either through policy or incompetence, refuse to escalate this issue further.
CenturyLink
appreciates the opportunity to review the issues or concerns regarding the
complaint that has been submitted by ***. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon
review:Prior
to this reply, the customer has already submitted the same complaint to several
other entities of which the case manager handling the complaints have already
provided resolutions or answers to this complaint. There is an FCC complaint
currently open and and in progress. In the interest of consistency and efficiency
This complaint and resolution will defer to the outcome already provided and
the additional outcome of the response given to the FCC when review of that
complaint is completed.CenturyLink
acknowledges the customers’ concerns and apologizes for any issues or
inconvenience that may have been experienced. Sincerely,*** Executive
Office Case ManagerCustomer
Advocacy GroupCenturyLink
We were moving and we contacted CenturyLink to set up Wifi in our new residence because Cox Communications couldn't get an installation within the next few weeks. On 7/30 we were promised that we can get installed 8/1 by CenturyLink so we made the decision to leave Cox and sign up based on that information. 8/1 we were no-call and no-showed by the tech and it wasn't until we contacted CenturyLInk (after an hour of waiting on the phone) that they said there was a 'problem' and couldn't get install until 8/11. We run a home business so no wifi has resulted in loss of revenue. We were promised 8/11 and we were no-showed AGAIN. My wife spoke to a supervisor, Leticia who promised Friday 8/14. To this point there is no contact from CenturyLink. This lack of communication has cost us money and is not right. I have emailed CEO *** but haven't gotten anywhere. We still have no wifi two weeks later, and expectations were set incorrectly in order to get us to sign up. Predatory sales practices.
Please be advised that CenturyLink has completed a review of the complaint filed by Mr. regarding missed appointments.CenturyLink records indicate that it previously received and investigated this dispute in response to a complaint previously filed with the CenturyLink Executive Department. Please see the findings below.A review of the account showed that the order was originally dated for 8/1/20, but prior to that, the order was placed on hold for engineering work. This address required some fiber work before we could deliver the service to the customer. It was determined that another splitter had to be installed and as explained to Mr., the selling agent was not aware of this when the order was originally submitted. The service was finally installed on 8/15/2020. A CenturyLink courtesy credit of $150.00 has been applied to the customer's account for the missed appointment. CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
There is only one way to cancel the account. Call the 8002441111 number. They do not answer. I held on for over 3 1/2 hours until my phone died. After several tries with several different ways I was unable to to cancel the order before the arrival of equipment and no service. But I got a bill.
Please be advised that CenturyLink has completed a review of the complaint filed by Ms. Linda Brennan regarding being unable to contact Customer Care to cancel her CenturyLink service.In a review of the complaint associated with this complaint, there were no calls received in which the customer requested to cancel the service.Please be advised that the account has been disconnected effective 9/14/2020 with a billing effective date of 7/28/2020. The customer has also been provided a return label to return the equipment. The modem must be returned within 30 days of the order Due Date (9/14/2020) to avoid being billed the purchase price.At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. For future reference, the customer can contact CenturyLink directly via chat at www.centurylink.com.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Haven’t been able to access my email for two weeks. Called and got hung up on. This has been going on for years now with no compensation .
Please be advised that
CenturyLink has completed a review of the complaint filed by Mr. *** with *** requesting compensation for ongoing email issues.
Mr.’ complaint was
forwarded to CenturyLink business escalation and repair to provide further
assistance. Attempts were made to reach Mr. by phone on 8/17/2020 and
8/20/2020. Detailed messages including a callback number have been left for Mr.
*** to contact the business team for assistance with his complaint. Mr.
*** has also been advised via email to contact CenturyLink Business
Applications for further assistance at 1-855-459-6121.At CenturyLink, we strive to
provide outstanding customer service, and feedback is appreciated and utilized
to enhance our training. CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,***Executive Office Case
ManagerCustomer Advocacy Group,
CenturyLink
Since 2018 we have received dismal internet service. Connectivity, shutting down, no service at all for hours. We have called in service request after service request. Sometimes a tech shows up for the appt, sometimes they do not - this is after waiting on them "between 8am-5pm" which is ALL DAY. Yesterday, same thing, waiting all day and no one showed AGAIN. We are being charged for HIGH SPEED INTERNET. We have never had this in any way shape or form.
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Ms..At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.Upon review:CenturyLink apologizes for the missed appointments or lack of notification when repair technicians could not make it to the residence to evaluate the issue. Feedback has been provided to the area supervisor, so this does not happen again.On 8/16 the area manger submitted ticket for repair number 5476125. This was to be completed no later than 8/19 by 5pm.The issue with the phone number being used is by choice. The customer is using what is called a VOIP (Voice Over Internet Protocol) number meaning it must use the intent to transmit or receive calls.CenturyLink offers telephone service too but it is linked directly to the Central office and even in times of power outages or trouble with the DSL circuits, still allows the customer to make or take calls as long as the line is still intact.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,***Executive Office Case ManagerCustomer Advocacy Group, CenturyLink
Hi, I have tried talking in centurylinks chat support, and no one from the tech team responded. Instead, I was left in the chat waiting while it said on the screen I am number 1 in line to chat. I also had difficulty accessing the chat through my laptop. The issue is internet related. My modem showed no signs of an issue, and it is a new modem, but last night I was kicked off the internet for 20 to 30 minutes both wifi and ethernet. Today it is only wifi having some sort of interference. What is causing this problem. I never had these sort of issues with ***. Could someone be trying to hack my internet, or ddos me and boot me offline? I cant even do my job because of this happening
CenturyLink appreciates the opportunity to review the issues or
concerns regarding the complaint that has been submitted by Mr.. At
CenturyLink, we strive to provide outstanding customer service, and feedback is
appreciated and utilized to enhance our training. Upon review, On August 29, 2020, Mr. reported the service trouble. A technician was scheduled for August 31,
2020. On the day of the repair, the customer canceled the repair ticket. According
to the customer’s account records, no other recent service troubles were reported
to CenturyLink. Service is now working with no further issues reported.
CenturyLink acknowledges the
customers’ concerns and apologizes for any issues or inconvenience that may
have been experienced. Sincerely,***
Executive
Office Case ManagerCustomer
Advocacy Group, CenturyLink
One of your salesman showed up at my door. A no soliciting sign is CLEARLY placed on the door...you can't miss it. Your salesman still knocked anyway. When I told him that there was no soliciting, he said that his bosses have told him to knock anyway. This is illegal - at this point you are trespassing and breaking the law. Any continued attempts will result me in involving the cops.
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by Mrs. ***.Please be advised that Mrs. concerns have been forwarded to the Sales Quality team and her address has been added to the Door to Door do not contact list to ensure that she is not solicited again. The appropriate coaching was submitted on behalf of this agent to ensure the No Solicitation policy is followed and to prevent a negative customer experience going forward.At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.Sincerely,Tonya PittsExecutive Office Case Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely