Lumen Technologies

Between the dates of July 24th and today, August 10th, I have been without internet service for 12 days. I have had a technician come out 3 times but they only say they have a record of the first time. While without internet, using my personal hotspot, I had a chat with a customer service representative through their chat option. A technician was supposed to come out two days later but they lost the record of the chat and no one ever showed up. I paid the full bill through August 15th and they won't credit me for the lost days because they say they have no record of it. I am working from home and the internet is essential for me to do my job. The right-hand doesn't know what the left-hand is doing and their customer service is awful!!! They made me feel totally dispensible and unimportant.

I received a letter in the mail last year from centurylink offering me 60 mbps dsl. I contacted them, & they told me I could not get it. Earlier this year, their website gave me a notice that I qualified for faster speeds, contacted them, had an agent on the phone tell me that I was able to get it, only to be shut down once he transfered me to customer service. Yesterday I was chatting with them about an outage in my area and the agent told me I could get the speeds again. He transfered me and once again I was told no. I sent centurylink screenshots of the whole conversation via facebook & they will not respond. I posted on their facebook page and included the screenshots and they have not responded to that either. I have been a customer with them for 16 years. They need to fullfill their promises / advertisement they provide via their website, agents & mail. They have been charging me $71 to $100 a month for YEARS for 1.5mbps while other people less than a mile from me get 60x speeds for the same price. This is unacceptable. Go to their facebook page and view visitor posts & you can see just how they treat their customers.

I am being billed for phone service that was never set up?received. I have tried to get the initial service promised for a land line home phone and spent 4 hours plus on the phone trying to get the first service call to set up the phone as promised but have had not luck just put on hold, transferred to 12 people over 3 hour phone calls with long holds and call disconnects. Waited at home all day for the tech to arrive as promised but no one came. Tried to cancel the service but was put on hold for an hour and fifteen minutes only to give up on anyone answering the call. Now I am getting bills regarding the phone service that I never got.

Century Link has failed to repair my phone service to my appointment based business for eight days at time of report initiation, costing me thousands of dollars income loss and loss of clientele. Elevation and speaking with Century Link (CL) supervisors on multiple days has not made a difference in their response that service has been restored when there’s no dial tone and new and old phone hooked this single line say, Line In Use”. Although told techs will contact you prior to arrival but they repeatedly for 8 days now talk to no one before or after attempted repairs. Each day I’ve spent 1 to 3 hours trying to get a work order created, repairs re-initiated without concerns of business customer impact. They have lied every day about the line being fixed and also lied about forwarding business line calls to personal cell phone after saying completed that action. Who know where call went from 5 days ago but none were received on the forwarded number. Contacted by cell, dozens of clients confirm phone just rings without answering machine or voicemail message. CL doesn’t elevate work done incorrectly, you start over each day as if first time. There’s no recollection of their previous rewrite and the total loss of service for extended periods despite timely reporting. Typically this happens 2-3 times per year that business device goes down completely, taking a week or more to respond. No attempts are made by techs to contact the actual business without service within the building. CL should credit service for down time automatically if outage exceeds one business day. Even that doesn’t restore down service but cuts losses they’re liable for.

Century link has yet to fix our internet/ landline

CenturyLink tried to exploit a global pandemic and slowed out internet speeds to be completely unusable, then asked us to pay double to get usable internet again. They said they were cancelling the remaining balance and owe is a deposit. I just received a "final collection call" for $45 and won't refund the deposit.

I have been a Centurylink customer for almost a month now yet I still have not received the services that I have paid for. I made an initial appointment for an installation and received no contact of any kind whatsoever other thank the confirmation that I paid money. Thanks. The day and time frame of my first appointment came and went.. I reached out to support and they let me know there was a line condition and this could be resolved in just a couple days and my appointment can be rescheduled. Appointment number two came and went and here I am still without the service that I have already paid for and STILL WITHOUT ANY COMMUNICATION FROM CENTURYLINK. I even called support and confirmed that I had an appointment. I was told I would be called 30 minutes beforehand. How many appointments is a customer expected to make before they receive the service that has already been paid for? Not like I am making difficult dates, they are pre-selected by Centurylink systems. I am disgusted so far.

I cannot express my frustration with Centurylink enough. No matter how many times I call and how many times they send a technician out, the internet drops constantly: in the middle of important business meetings, in the middle of editing my website so I lose all of my changes, in the middle of trying to talk to my mother. If I had ANY other options, I would choose them in a heartbeat, but because I live in a rural area, I don’t. They are my only available provider, and they should frankly be ashamed of their services. I work a high-stress media job, overseeing the website of a major national publication, and at this point, their unacceptable service has cost me business, and I’m considering suing them over it. They need to resolve my area’s issues, plain and simple. No more “buy this new modem” or “let me send a technician out to take a look.” We’re beyond all of that. I don’t want to get a lawyer involved, but if that’s what it take to be able to work from my home in the middle of a pandemic, then so be it.

I started using CentryLink just after our schools were shut down due to COVID in late March/early April. The only reason I signed up was so I could use the internet for my teaching job. I encountered many problems with the service, especially dropped calls while using Zoom Conferencing. I ended up going to the school building many times to use their internet anyway.

I cancelled my service in early June, but the rep. said that it would continue until late June. Now I am getting bills in the mail telling me that I am being charged for July and/or August and they are slapping late fees on top of it.

We switch to Cox communication for a better service on July 9. I called Curturylink on July 9 of our change in services. I was informed that a final bill would come the July, which we paid with a automatic debit to our checking account. Since that time I have tried five to verify that our account is closed. Each time after talking to the operator I was disconnected with no solution to our problem. Today August 9 I received a new billing for August 23 any amount of $121.15. Again a call to century link #1800-244-***. After 1 hour wait, our call was answered. The person said she would mark our file that the service was canceled July 9 and would send an E mail to verify. She said she Wold transfer my call to another department to make sure that our service is canceled. The transfer didn’t go through and I was disconnected again and no verification have come through on our email account to verify our service has been canceled with Centurylink.

When we ordered Centurylink ,the rep told us it was an $80.00 hook up fee and $80. a month for 30 mgbited. When they came out to install the guy said it was going to be another $350 to install because we had to have a phone line installed, then we had to wait another 2 weeks because the line had to be buried another 150 for that. then he said it had to installed in the garage. We get slow as molasses service. the internet keeps going in and out. My granddaughter can't even do her homework because the signal is so bad. After calling them 3 times they say we can upgrade for another 80 a month. Worst service ever. They money gough you at every turn. Going to drop them and get another service.

Unable to get through to Customer service to cancel account. System holds for 20-40 minutes at a time and when I reached person phone would disconnect. Could not use internet service due to move and unsuccessful getting assistance online, over the phone and by mail. Last resort I mailed letter with bill requesting contact. No response. Finically got through when going through options to set up new service . Now have outrageous bill for services I couldn’t use. I have lease to show move and feel that their system should show my call in attempt and they should be able to tell the service was not in use.

I have tried to cancel our landline (not cell/wifi/internet) account with centurylink since may when we signed up for internet service. every month I get a notice that the landline charge is due. I have contested this by email every time, no response.

I have contacted them by phone and bounced around to three or more departments with no result, probably an hour or more AFTER hold time with the first reprentative. this is besides the attempts that got disconnected midway and the representative(s) wouldn't take a callback number for me for that very possibility.

the most recent email notice from them to me:

"My CenturyLink
This notification pertains to your account ending in: 7134

Your payment is past due."

I would like the account closed and appropriate refund for no land line from our regular monthly internet service bills since may 2020. new monthly bills for INTERNET SERVICE should reflect an amount that does not include land line charges.

We called centurylink because we lost internet service at our home on Thursday 7/30 and they were insistent that we needed a modem. They sent us out a modem “overnighted” mind you we didn’t receive said modem til TUESDAY 8/4. When installing new modem our internet still didn’t work. We called centurylink back and they said we should have never had a modem sent out and that we needed a technician to come out instead. Now we’re without internet again til today, now when our technician is supposed to be here to fix the issue nobody has shown up nobody can give us any information. We called in to get an update and the customer service agent told us “don’t worry about it he’ll show up when he shows up” and then “it’s none of your business he’ll be there when he’s there” what kind of customer service is this???? We need the internet for work at home and SUMMER school which my 3 children can’t log in now and their father is out of work because centurylink can’t get their stuff together. This is terrible customer service and I’ve been a customer for years.

My issue is is that I moved to arcadia fl called centry link to set up pre paid internet services the lady set everything up TOOK the payment the guy comes out here to hook it up and says that the box they use to conect it is exhausted and could not hook up my services after that I had to call 19 times to get to some who knew what their job involved and got told there’s nothing they can do which is a lie the guy who came said they would have to come out and up grade the box and when I told that to them they said services are first come first serve which makes no sense because the box is on my house how is it the house that houses the box gets no internet and I have no been refunded nor have they called me to reschedule someone to come out here I am a paralegal student and need it for mine and my childrens online classes

I moved to new address centurylink was going to raise price and lower internet speed so I cancelled my service on 6-11-2020 and on 6-14-2020 started a new internet provider. Centurylink confirmed the cancellation but is still charging me for months of service that I had believed were cancellesd

Went on vacation and came back to find out the internet had been shut off to my house. Apparently, I had received a voicemail while I was gone saying my internet would be shut off with no reason or anything. My house was in the process of selling but I did not disclose that information with CenturyLink. I called CenturyLink when we got back on Sunday and found out that someone had placed an order to shut down my internet. The strange thing is neither I nor my husband placed that order, instead it was the people who were in the process of buying our house who placed the order under MY account. I was told there is nothing I could do that Sunday to turn my internet back on and I would have to contact the office when they open on Monday. I was left without internet when I needed to write a ten page research paper for graduate school. Funny enough Monday we received the router for the people who were going to buy our house. Somehow they were able to cancel my services and start their own service without my permission and without even owning the house, so apparently anyone can shut anyone's internet services through CenturyLink. I called CenturyLink to find out how this happened and all they said is that they can do it with a bill of sale, however, as I explained to the representative there was no bill of sale since I still owned the house, she was rude and said there is nothing I can do. For starters, this is an invasion of privacy on my account with CenturyLink. This invasion of privacy shows the lack of security and poor business model of CenturyLink, if not resolved I will contact a lawyer.

I canceled my internet account with CenturyLink and they instructed me that once it was canceled I should go to the internet and download a label to send back their modem. they threatened to charge me $200 if I don't send it back. now, they are giving me no way to download the label and are insisting that they mail it to me. The problem is that I have no confidence that I will get this label in the mail and be able to send it before they charge me the $200. furthermore, I am homeless and do not have an address where they can mail me a label. when I called their customer service they were of no help to me whatsoever after waiting for 30 minutes on hold. my account # with them is

I contacted CenturyLink customer service to request a 15ft DSL cable to replace the they sent me because it is too short for my needs. I was transferred back and forth to 10 customer service representatives. I was told that they could not send me a cable. I was told that if I set up a service call the technician could cut me the correct cable and size I needed. I went ahead and set up the service call. The repair tech was here today August 6, 2020 at 1:45pm. He said he didn't know anything about the request. I asked him if he could cut me a 15 ft CAT5e cable and attach connectors. He said he didn't know. He went to his truck, came back several minutes later with some kind of cable in one hand and the connectors in his other hand. He said "I have these but no crimping tool". I replied, "what good does that do me". So he left. I pay $15.99 per month to CenturyLink under their @EASE program which is supposed to cover all equipment and repairs and I can't even get a 15ft DSL Cat5e cable that fits my internet needs. This is next to criminal. Taking my monthly $15.99 fee and not delivering on what is supposed to be covered.

If I could leave zero stars, I would. I have been trying since mid-May to get CenturyLink to fix my mother's DSL service in Porter, Tx. Three tickets have been created, and the technicians simply close them with little or no explanation. When I called each time to create the ticket, the person creating the ticket ran some diagnotics and confirmed that there was a problem, yet the techs don't fix anything. I met with a tech in person on July 13, 2020. He called the number and heard what we had been hearing intermittently - a recording stating that there was no service. We either get that recording or a lot of static/interference, as when the voice and data are not filtering out. He said it would be a few days, but there were a couple of things they could try to fix the problem. A different tech called a few hours later and was able to get through, but confirmed there was a lot of static/interference, and they would fix it, but it's still not fixed. I spoke with someone on 8/4/20 who put me on hold and said he called Mom's number three times, and the answering machine picked up (not true), and he couldn't do anything further until he spoke with the account owner (Mom). After that, I called my Mom's number and got the recording that there was not service (NOT the answering machine's message). I then called CenturyLink again and spoke with a different person who ran the diagnostics and said it appeared something was wrong, and she created a new ticket. The technician is supposed to be there tomorrow (8/7). We will see what happens, but I'm not optimistic anything will get fixed. Carol *.