Lumen Technologies

On 5/17/2020, I ordered Internet service through CenturyLink and paid $59.70 for the first month of service. They were going to install the service on 5/21/20, which was not done. They rescheduled the installation on 6/2/20 for 9:00 AM and no one came to install the service. I called customer service on 6/2/20 at approximately 4:30 PM to find out when the installer would be coming and the call was cut off. I called back at 4:45 PM and was told they would have to speak with "facilities" to find out when my Internet will be installed. After being left on hold for 30 minutes, I hung up. Called them back right away and they did not answer. On 6/9, I contacted customer service again and told them to cancel the installation and to refund my first month's payment. I was told the refund would be made within 3 days. On 6/15, I still had not received my refund so I called customer service again. This time I was told that the payment was refunded on 6/11. This company is a joke.

Internet was hooked up in my home the day we moved in on Saturday, May 30th. They placed equipment in basement and it does not work. I was on hold for 2 hours and 24 minutes before they could get a live person on the phone to schedule a repair. That repair was scheduled for Friday, June 12th from 8am to 5pm. I took the day off work and they did not show up. Still no service and nobody will return my call.

just over a week ago I purchased a new modem to receive better internet. after 24hrs the internet speed dropped down from 18.5mb to 7.9mb along with the phone starting to go out. This is now the 5th day without a phone and a slow internet.I received a ticket number *** and no one has come out. I have sent emails everyday with no results the email I received today stated that a tech will not be coming out to fix the problem and that the ticket was to be closed and that I have to call again to set up another appointment ....... but I need my phone fixed before I can call anyone!
tried making contact with their "live chat" but that doesn't work either.

I have had an appt for a tech to come out and fix our internet for 6 days, the first day 6/10 I spoke with a CSR and they assured me a tech would show up by 7:15pm-no one showed. Called 6/11 at 8am and was assured a tech would come sometime between the hours of 8-5. At 3:15 I called and the tech was never assigned to the job. So after being on the phone for an hour, calling back 3 times as was disconnected and asking to speak with a supervisor twice I was assured there would be a tech at my house Sunday 6/14 at 8am. Guess what...no tech! I have had an issue with the century link box at the pole in front of my house for 16 years. The box does not have a cover on it and whenever it rains we lose service. This is extremely frustrating, so much so that we cancelled out phone service and went with cell phones for the whole family. Have asked several times to have them fix with no response. The CSR put me on hold for 15 minutes when I asked to speak with a supervisor, so long that I called back on another phone to speak with a different CSR. The new CSR told me a supervisor was not available but promised there would be a tech out on Sunday. No tech and cannot call anyone to get an answer. The website is horrible! When trying to find out where my tech is it tells me my appt is still scheduled for 6/10 and that there is a problem with my request so a tech as not been dispatched. Am tired of the lies! This needs to be corrected.

I signed up for century link service online and paid for both the first month of service plus installation on May 29, 2020. My service was scheduled to be installed on June 3, 2020 however I waited there all day long and the one time I left was for lunch around 11:30 am. While at lunch I received a call from a service technician who said they were unable to install my Internet because I had not paid a $300 drop fee and that also the 10 MB per second that I was promised he could only give me 3 MB per second. I told him I did not understand and that is not what I paid for and that I should not have to pay a drop fee. He said that as of June 1, 2020 all service technicians were told that they had to start charging drop fees for any new activations. I explain to him that I had paid for my service and placed my order on May 29 which was before the June 1 date that he was trying to explain to me. I asked him to have someone from the company called me because there was something that did not sound correct and that I wanted to get it squared away. After three phone calls in which century link hung up on me while I was waiting for a customer service representative I was finally able to get through to someone. What speaking with someone they kept saying that I was on a simple pay plan and I had called the wrong number and they would transfer me somewhere else. Well after being hung up on a couple more times I finally got through to a lady on Thursday, June 4 who said I should not have to pay the drop fee and that someone will be back out by Monday June 8, 2020 to install the service if not sooner. Well on Monday, June 8, 2020 I waited around all day and no one showed up to install the service. At 10 AM on Monday, June 8, 2020 I received an email that said my service had been canceled. However I have never canceled my service with century link and they canceled it without my permission or without coming back out to install as promised on Monday. After being on hold for over an hour Monday afternoon to get in touch with another customer service representative and speaking with two supervisors there was no one that was willing to help me. Also no one would acknowledge the Conversation I had on Thursday with a customer service representative that promise to correct all the issues. Nowhere in century links email ordering my website purchase or any other conversations did anyone other than the service technician mentioned a drop fee. And no one from century link called me to help me get the service installed or correct the issues that were needing to be addressed. Century link did not for fill the order that they made me pay for a head of time and even included Installation fees. Not only that but after speaking with numerous friends in my local small town of Newton Grove it has come to my attention that century link does not want to offer appropriate customer service and also charges customers who have no other option for Internet for fees that were not mentioned up front as a way to take advantage of customers.

Over charged and bad customer service

Picked CenturyLink as internnet provider. They sent a tech over to install the router and the time installation time for set for 1:50pm. The tech showed up earlier when we were not home and left, called him a few times, and he said he is already gone and we need to talk to his manager. He gave a phone number for his manager which turned out to be a voicemail number for CenturyLink. Tried calling the company, hours on the phone, and now we are told the internet will not be installed until Tuesday.

I have been paying for internet speed of 1.5 MBPS for years but I am not getting anything close to that. at this time I get 0.3 to 0.5 mbps and centruylink knows this and is doing nothing to fix the problem. I have called several times, and I just keep being told that it is line exhaustion and there is nothing being done about it.

Two days ago I received a postal card from Century Link informing me that they will no longer be providing their internet subscribers with Norton Anti Virus software protection rather the protection will now be provided by McAfee Antivirus Protection. The card included instructions regarding how to download the McAfee software. I proceeded and contacted CenturyLink.com and followed the on-screen instructions As I have an office desktop computer and a laptop the downloads went smoothly and successfully. On bottom side of CL's webpage download form was a blank that stated something like "click here to send a download link to another computer in your system or family by placing their e mail address in the requested space then send which I did. The problem is that I placed the wrong e mail address for my wife and she never received the message with the download from Century Link. I tried several times but all meeting with failure. Yesterday I realized that I had provided the WRONG e mail address for my wife so I went back and sent the correct e mail address but again after contacting my wife she said there is no message from me or century link. I copied the original link from century link to me and sent it to her but again she said it would not work. Second part of problem is my wife is presently on an extended business trip to Buenos Aires, Argentina and she cannot leave the country because the entire country is on a corona virus 19 complete lockdown and quarantine. OK, so this morning I contacted Century Link tech service with problem and was told that I have to contact McAfee directly which I did only after several attempts as their help center I suppose is located in Pakistan or elsewhere. Communication is difficult at best if you have ever attempted to go this route. Anyway I explained the problem to McAfee tech people and told them that very soon her computer will be without virus protection depending on when Century Link and Norton turn off the switch thus leaving her without any anti virus protection. She can purchase anti virus software locally in Argentina at a very steep price which is ridiculous. I tried calling another McAfee tech support number at and again explained the issue only to be disconnected . I redialed the same number again, took several minutes to again explain problem and shortly thereafter the connection was lost. Unfortunately this is the story over and over and over again when in this case century Link who provides this anti virus software free to it's internet customers free places all the responsibility on the customer to solve this or that issue leaving their customers high and dry without a parachute. This is terrible customer service and needs to be changed so that when their customers have a problem with a party Century Link has an agreement to provide this or that service it is the customers responsibility to solve for themselves. Just plain bad service on the part of Century Link to duck and run. If I had her laptop here with me in Aurora I could possible solve the problem but it is 8000 miles distant with no idea when she will be able to leave Argentina and return to the U.S.A. due to their virus quarantine. If Century Link is going to provide a service to their customers by an outside company or group then they, Century Link should provide the customer support for that service rather than ducking and running. Just Plain bad service on their part. The only workable solution to present problem is for McAfee to send a download link directly to my wife at her e mail address to which they said "sorry, we can't do that as our contract is with Century Link and they must send that link". Century Link says we can't do that only McAfee can send that link. Back to square one with constant buck passing and ducking and running from responsibility.

I started college in Aug. 2018 and a few months later, possibly 2017, I had internet services established. I did not record exact dates of anything- not something a normal person keeps track of. There was a special Obama offer for basic internet for $10 a month- that's why I signed up. I paid the initial start-up fee and every bill after that was wrong and reflected the regular price NOT the $10 a month special. I attempted to resolve the error and was given an excuse of "ghost" or "duplicate" billing and it would be fixed. I paid too much when I did pay the bill just to keep service and was told the error would be fixed and account credited back for over-payment. This never happened. Months later I cancelled the service only to find out they did NOT cancel my service when requested. To be honest I do not know when they disconnected the service but it was not when I requested. I have a balance of $290 something and I know that is wrong and I should owe less that $100. The monthly service was only supposed to be $10 a month and I made several payments that were more than that and the error was never fixed and every supervisor I have spoken with have either called me a liar or hung up on me or acted like the error was fixed. This is very unprofessional and unacceptable. I want to pay my debt but not more than I rightfully owe. I have reached out to Century Link several times with no luck.

I have had a terrible time with CenturyLink’s internet service, and I have contacted them frequently about it. My concern and complaint is that I was told I would be receive thirty days of internet credit due to my connectivity issues. Well, I received my bill this month and I was credited for the thirty days of terrible internet service. Second, I had a scheduled appointment with a technician today, so I took the day off because the service hours were very broad; 8:15-4:15 PM. That said, at 4:30 PM, I checked for any missed technician calls or emails and hadn’t received either. I checked “Where’s My Tech” online and without any notification, I was now scheduled for tomorrow! I never received any
notification about this appointment change. I began chatting with an online representative, but when I mentioned I wanted to chat with a Supervisor, I was disconnected.

Moving from 1 house to another in Las Vegas. The initial order was to start a 2nd service but processed as a move and cancel. Then I had to wait to reinstate the service without having any connection at all. Then finally after 2 orders it was remedied. Now comes the time for me to cancel 1 address and continue service at the new but was processed wrong again. 3 consecutive wrong orders without my permission to cancel service. Now at the new house service needs to be engineered because the server is too small. On 3 occasions they failed to follow customer requests and my wait to be fixed is July 2. Service was cut June 7.

The wrench in all of this is that my wife is a Dr. At Centennial Hills Hospital and can no longer do her work at home. Because of the back and forth my wife now can only work at the hospital. This is unacceptable and wrong for a company this size to completely ignore every request I've made to fix the problem. They failed to follow their terms under their contract.

Cancelled service on 14 April 2020. Paid bill by calling in payment on 1 May and was assured no further payment would be required and service was terminated. On May 13th received a bill for $44 with due date of June 11. Called and was told the service generated a new bill on 11 May and then canceled service. They said they would credit the account and they did. On 21 May received a past due balance bill for $44 with a due date of 11 June, "payment due upon receipt". Called and complained and was told it was an error and that I in fact owed no money. On 30 May I received a "Reminder of Charges Due" dated 27 May. Called and complained again and was told notices probably crossed in the mail. My question at that time was how can a notice be generated for a past due amount when the bill (if owed) was not due till 11 June? Could not explain. On 11 June I received a second "Reminder of Charges Due" notice. Called again and complained, spent over half an hour being transferred and on hold only to get disconnected.

Internet service———I have spent 4 hours on the phone trying to through to customer service . I was new customer. Every time some one answered they said I can’t help you I need to transfer you . After that kind of service I just wanted to cancel my service still got transferred 3 times and hung up . I mailed my equipment back to Olathe KS.Address that was on the box that was mailed to me and I want to make sure I do not get a invoice. I never got it hooked up and never got through to anyone in customer service that could help . I do have a signed receipt from the post office showing the equipment was returned if I need to forward that to someone . Just want my service canceled and no invoice plus a email from CenturyLink stating it has been done .
Thank you
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Email address ***@gmail.com

A while back my mom had CenturyLink, always was good and I payed it When she wanted to cancel they told me (helping my mom with it) just dont pay and it will cut off automatically which was all fine by me. Recently I got them for my place but I went out of town and gave my gma the money to pay until my deal expired thinking while I was gone it would cut off like the guy who set me up on the phone told me and years before with mom. Well come to find out they changed and gave me no notice or nothing and that guy lied. when they sent me a letter I called and they didnt even have my correct phone number I had for years.I called trying to get someone to compensate but all I got was them saying if I would of called a month earlier they could have done somthing. Even tried to call corporate. They're corporate number dosnt work and they're customer service is rated a 2.4 or somthing I checked when I was trying to get into contact with them for straight months someone to handle this situation but failed. I thought it was dismissed cause I explained to several people how I felt scammed but recently they are affecting my credit and I'm considering a state attorney if nothing happens soon.

We canceled our CenturyLink cable service in June 2019, leaving us with a credit of about $99.00. We have contacted CenturyLink numerous times and they always say the issue has been expedited to a manager ... and yet our check never comes. We have never experienced such horrendous, inept customer service where they are flat out liars. We will never ever do business with this horrid company again and are canceling all our primary resident and rental property accounts with them.

unresolved internet connectivity problem. Have had to open third ticket for problem. they keep closing the problem ticket without any action on their part. Have asked for manager to call me and no one has. No connectivity for a week tomorrow. Have to wait 30-40 minutes to open a ticket and then they close it. I can not afford to have no internet connectivity for a week in my business. this has to be resolved soon.

CenturyLink may be the worst company I have ever dealt with in my life. It took numerous calls and being on hold over 2 hours to try and disconnect my service. I was transferred more than 5 times. Now 1 month later I get a letter in the mail confirming my NEW service, which I never ordered. They bothered to give me a new phone number (Again I never ordered or requested) which I am now having to call again and straighten out their error. I have already been transferred once and have been on hold for 20 minutes. I only gave them a one star in order to register my complaint!

I have been getting mixed messages from CenturyLink for the past two years. I ended my service with CenturyLink in May 2018 and they said at that moment that I did not owe anything and that my account was clean and cancelled. I kept receiving letters in the mail stating that I owe money; when I called CentruyLink they kept telling me that the letters were wrong and on "their end" they showed no money due and they would send up updated statements to reflect this. Two years, later I am being sent to collections for something that was said to be a mistake on CenturyLink's part. I would like to dispute these charges on my account of the account of negligence from the agents and company.

We use to have phone service through Century Link, we canceled service almost a year ago. Recently, we discovered they still have their phone box mounted to the exterior of our home and when this box was mounted, the phone plate was pried off exposing the interior wall to our home. A recent visit from Terminix indicated we have a rat problem and pointed to this area as a vulnerable spot to our home. We now have drywall exposed in this area and rat droppings appear. I have been calling for two days to get a tech to come to the home to remove thier box and secure this spot back up and cannot get one person to assist. I have been on hold for up to two hours while being transferred around. I need a Century Link person to come to our home and safely remove thier box from our home and secure this hole back up.