Lumen Technologies

On April 16th, 2020 after so many complaints and calls with Centurylink about removing my discount I decided to cancel since people like Mr.T*** show that money matters more than Centurylink's loyal customers and I get you can't always get it back but Centurylink falsely advertised speeds I don't have available making me pay $5 more which is not acceptable. On 4/20/20 I was told by a supervisor since they credited 2 years of service that would cover the purchase price of the modem and she agreed to credit $10 for the difference in the cost plus shipping and handling charges and told me I would be receiving a refund check for the $-12.08 plus the $10 credit making it $22.08. I complained about it on Centurylinks Facebook page so other people are aware and an agent named Austin promised me a $15 credit for the next bill. Then the final bill comes on 4/25/20 showing I am only getting $15.47 back instead of the total $37.08(22.08 the $10+12.08+a*** $15) I was promised from Austin and a supervisor. So today I call and talk to Erica who talks over me on the phone treating me like a criminal and when I request a supervisor she says "they probably won't take this call" then later hung up on me. So I wait 2 hours for another callback and the rep that I speak to after explaining everything only offers me $15 of the $21.61 discrepancy I told her I am willing to do $20 she wouldn't work with me so I again asked for a supervisor who was very rude laughed at me when I was explaining the deal then says "I will do a $15 credit and put a permanent remark on your account no more credits" I was willing to lose the $1.61 out of that and not be made fun of by an unprofessional employee. Not sure how he ever became a supervisor when he makes fun of his loyal customers. For all this fraud and abuse I have taken from Centurylink over 4 years, I would like the full amount credited back since I'm getting $30.47 back that leaves $6.61 that Centurylink promised and has yet to deliver. It shouldn't be legal for the employees to make fun of the customers I get if it was an everyday deal but this was credited Centurylink said they would credit but have not. Apparently according to the supervisor false advertisement is legal. I would NEVER recommend Centurylink for anyone they should be FINED or even SHUT DOWN for these actions. For the resolution, I would like that additional $6.61 the rude supervisor refused to look into credit back as well as that rude remark removed that is just unacceptable.

I have a 82 year old mother lives out of town who have disability issues. She has constant issues with her telephone line. A long time customer of approx. 30 years. When it rains her phone line goes bad. Right now she has been without a phone and internet for five days. I have contacted Century Link Everyday since April 21st and it is now the 25TH. I receive nothing but the run around and have talked to numerous people with no avail. I have received many promised times of repair and still no phone and internet. She is paying over $100.00 a month for a service that is not provided and is absolutely necessary for her safety. She obviously needs a new phone line to resolve this constant issue. She also gets at least 10 scam calls daily.

Being charged for service that D9ES NOT WORK! We lost an $8000 customer over this! They sent a tech out to "fix" the problem and it didn't fix anything! We've spent hours contacting them and nothing has been done. I want the account FULLY CREDITED! I WILL NOT pay for the previous charges!

As expected again our CenturyLink phone line is down since this afternoon today (4/23/18): was down 4 times this year, twice this month; had rebooted the modem with no change and also tried to run their online phone troubleshooter yet ran into a checking problem (will submit pics if requested), the internet is so far currently working though as before seems to fail sometimes after the phone does days after a good rainstorm which eventually soaks/shorts/etc. the outdoor cable line, and your services are welcome always to dial the home number to verify the situation which is the downed line, thank you kindly and awaiting your services reply!

P.S.: CenturyLink persons involved with Technical Support Issues:

Jose Rodriguez/Executive Office and Repair Services -

- In Boise, ID.
- Email: ***.
- Is head of maintenance.

Calvin/Manager -

- Phone: ***.
- Handles this area for maintenance concerns.

(For both of these persons none of them so far have resolved this still ongoing outside cable problem!)

Centurylink is refusing to disconnect my service. I initially contacted them through their chat feature and talked to someone for ten minutes about canceling service before they told me I had to call to cancel services. My first phone call I spent way to long being upselled to keep service even after multiple times of telling the clerk I didn't have time and needed to cancel. The rep ended up hanging up on me, no return phone call even though they asked for my number in case of disconnect. I waited a few days and called back and again was constantly upselled to keep the service. This rep started walking me through the process and asked me to hold while they placed the cancellation order, and then boom I was hung up on again. And again, no return phone call even though the rep took down my cell phone number. This company has been the worst company I've ever dealt with, and thats in addition to the fact that they are charging me 95.00 a month for a 12 Mbs line and most of them I only get around 3 Mbs. Its disgusting what they are doing to people down here in my town. Where I'm moving I am getting 940 Mbs for 79.99, I'll let you guys do the math on the difference. Please contact me about any future class action suits in teh state of New Mexico because I will gladly show my bill and discuss the service. I would especially like to talk about the technician that installed the service and his rude comments.

I feel I’m due a refund of $111.84 for payment made, mistakingly, on 4/22/2020.
Century Link failed twice previously to make withdrawals from our checking account & then reported past due notices to Experian.
I called them on 4/17/2020 to cancel our service. They then posted another past due amount of the aforementioned $111.84 .
After making that payment I realized it was not past due but was payable due and payable in May 2020, after I had cancelled service and returned the modem via UPS. I called “customer service” and reached someone in Jamaica. Very difficult to understand but she could not offer refund through her system. I requested a rep in the United States. She transferred me to John, somewhere in Central America. He also stated his system did not provide for refunds because my service is not active ( I cancelled it). He said he would have to reactivate my service and then determine if I was do a pro-rated refund or a bill for new service. DUH!
I asked for a U.S. phone number to call. He gave me the same number I had called originally and is listed on Century Link web sites.

Fortunate to be able to work from home during Covid-19 shut down. It's makes it even more important to produce to keep my job. CenturyLink showed up with out an appointment which interrupted my work. That guy promised me that they would schedule an appointment to replace their temporary line. After he left I called and spoke to a supervisor about no notification about any of what was going on. He said that they would make sure to schedule an appointment before coming out again. That was a lie. They just showed up! I had to unexpectedly stop working AGAIN! I hope they but my nice tile work back as it was because they just ripped it up!

This companies service sucks, they are liars and over charge for internet that does not even work!!! Run away and don’t get screwed by these crooks!!
Crystal

Century link had no problem with the payment transaction to start my internet service, but the connection never happened. Five days of shear agony, heart palpitations and headaches due to the stress and the constant search for my account information and a run around and around for 5 days! Finally I gave up and cancelled and requested a refund of my $204.00. I was then told they would only refund half. Amazing how service was never started yet Century link stole $100.00 for nothing. Unbelievable!!! I requested the refund today. I most likely will not receive any of my money back at and my service was never connected.

My wife and I requested Centurylink to install internet at our home in March 2019. During the process Centurylink requested a $85,00 security deposit which we promptly paid in March, 19th, 2019 with our credit card. After not showing up on the appointed time for installation we followed up with centurylink to understand why. They, then, informed that the service was not yet available at our address, but they recommended to leave the security deposit for when the service would became available. A couple of months later, when we called Centurylink again to check service availability we learned that our account was no longer existent (they closed the account and didn't tell me) and no one could answer how we could get our deposit back. The following months we called frequently to ask for updates and ask for the refund, until finally in July 29th, 2019, Centurylink confirmed they had done the refund on that same day (confirmation #***). However, over the next few days we checked our bank account and the $85,00 was never deposited on any of our accounts or credit cards. We tried to call again multiple times, but Centurylink would always say the money had been deposited already. I, then, decided to dispute with the credit card company, which said it was too late to dispute since they have a 60 days policy. Since my dispute was from 4 months ago they could not get our money back from Centurylink. Since then I have been trying to contact Centurylink and I am usually pushed from one department to another, without ever getting someone with authority to help me solve this matter and have my money back. Most of the times Centurylink answered: 1) The money has been deposited already in my account (which is false), 2) the money wasn't deposited back on my account because the credit card company didn't deposit the $85,00 on centurylink's account (however, it shows as "paid" in my balance), or 3) they can't see my account and have no record of any payment I made and cannot help me. More recently they opened an investigation (investigation #332019) but the response is always the same. So, based on the conflicting answers, the unwillingness to let me speak with a supervisor (which was declined every time I attempted), and their complete inability to point me to some department that could help, I strongly believe they have no interest in following through on my request and return me the money.

Hi, I have now chatted with two chat agents about my issue. I told them about how I purchased on the centurylink website the option that said 15mbps for my internet, and it said for $50 a month. Then when the technician gets out here, he says that the speed is actually 10mbps at my location. This has been a major problem. I only came here because I saw you guys had 15mbps for my location on the website because I had to enter my location to see the speeds for my location. I would have stayed paying comcasts high bill amount had I known this would be the case. This connection is horrible and gets worse when it rains. It has been a complete disaster joining as a customer here. I am strongly considering going back to getting screwed over by comcast than dealing with this. One of the agents told me that if 10mbps is the case, then my bill will automatically lower to $40 a month. I could live with that despite the internet troubles, but the bill is still $50. Another agent I complained to about internet issues sent me a new modem and the problem is about the same or worse than before

CenturyLink is attempting to charge me $383.33 for an early termination fee, despite the fact I've been an internet customer for more than a decade. When they recently told me they would no longer service my constantly failing land phone line, I dropped my landline and remained an internet-only customer. Unbeknownst to me, they opened a new internet account for me and didn't close my original account. I discovered it when I noticed I was being double-billed. After several other problems with them in trying to fix this, I ultimately cancelled all service with CenturyLink. CenturyLink has since sent me bill they plan to try and collect through autopay from my checking account for early termination of an account, despite the fact I've been an internet customer for a decade.

Land line ***. Called support on 12/31/2018 to discontinue service. Was told the billing at that time was 57.10 which we paid during the phone call. Was told there would be a final bill for services in the system. Understandable. 02/08/2019 paid 121.20 and thought that finished it. 03/20/2019 the service was actually discontinued with them saying there was no order from 12/31/2018. 11/22/2019 paid 37.72 with them crediting 16.92. now 04/10/2020 a collection agency says we owe 34.69 and this is from carry over charges. I am sorry that your employee failed to start the disconnect in 12/31/2018 but that was not my fault. Since 03/20/2019 we have tried to finish this off. Now you say well you paid some of it. Twice during 2019 I have paid what I was told would finish it. I want the 34.69 removed. I want you to tell the collection agency it was a mistake. And I want a letter stating this I can send to my credit reporting bureau . Trying to correct this I was given the run around on phone numbers to call and half of them where such a poor connection one of the two sides finally just hung up. So today I spent an hour with your online chat that only got me a phone number I had already talked to. And at the end of the chat I choose the email option to receive a copy. That never happened. Again your system is faulty. But Idid a cut and paste.I have tried to divorce myself fom you since December of 2018. And made 3 payments to do that. You just come up with additional charges.

Due to the extremely poor quality of internet service and poor customer service, we called multiple times to cancel our Centurylink Service beginning on 3/15/2020. Each day, my husband and I both called and attempted to reach a chat agent. I even reached out on Social Media to no response. Finally, on 3/25/2020, I was able to get ahold of a representative. He apologized for the delay in getting ahold of a representative and accredited it to the high volume of calls during the COVID-19 closure. He assured me that he would cancel my service and promised that no future charges would come. We are in an extremely vulnerable financial position due to the COVID-19 closures. I noticed that today we were short for an upcoming bill and I checked my budget and, low and behold, on 4/15/2020, Centurylink charged us $40.00 for services we cancelled and no longer use. We had other services installed on 3/24/2020. I reached out to a customer service specialist today and they told me that nothing I was told previously was true. They told me the cancellation order hadn't even been fulfilled yet and that they will not be refunding my account. I let her know that I would like to speak to a supervisor regarding this but I never heard back from one. I let her know then and there a Revdex.com complaint would be filed and she (Harriet) did not care. She refused to give me her employee ID number.

I lived in Aurora CO but recently moved to Dallas Texas area. I closed my account with Century Link for internet service as I closed account due to moving to where they do NOT have service. I was sent a bill for service I no longer had or has access to. I advised my bank in Colorado, 1st Bank, to no longer submit payments to them as account was closed. I still received a bill for 55.00 despite that fact I no longer had service with them. My bank cancelled the payment of 55.00. Century Link is still billing me for 55.00 and now a 30.00 charge for reversal of payment! I would like 55.00 and 30.00 charge removed as account was closed. They are still billing for service I did not have.

Due to Covid-19 I have to work from home so my wife and I got CenturyLink internet service so that I can work from home & stay employed. Ever since I signed up for the service I've been getting disconnected for 7-10 minutes several times a day. I've called & spent several hours on the phone with their support giving me roundabout transfers, putting me on hold & hanging up on me to saying it's not an issue while I can see it is I can't get internet.

4.16.2020 I spoke to a supervisor who ran a line test & found that they had a problem with their line that was giving me less than half of my internet plan speed (upload and download) as well as causing outages. Told me they'd need to send out a tech so that it could be worked on & that if the repair required entering my apartment that I'd be charged because I'm not paying them for an additional service called "linebacker" to cover any repairs. The tech came out ~8:30am-9:30am pst. Found that the issue was with the wiring behind the DSL jacks throughout our apartment (CenturyLink's problem not us the customer's fault that the wiring wasn't done right). The tech repaired the lines via cutting the wires, rethreading & reconnecting it. The tech was incredibly helpful.

Now I'mg getting charged for the repair. Add on top of this that I haven't been able to get my account number to setup billing. I spoke with a rep to setup my account (have to register) and it says my password & account recovery security information is wrong. I can't get a rep to help me with that or billing over the phone without a convenience charge for doing it over the phone.

My mother died on Feb 26th. She had a bundle with Century Link of land line, internet and Dish Satellite. I called on May 2nd and asked that all 3 parts of her bundle be discontinued. There seemed to be no problem.

I called a few weeks later, approximately March 20, to make sure I was mailing back everything necessary and questioned about mailing back the Dish boxes. The lady was difficult to understand and after she said "box up everything and mail it back" I still was confused and asked to speak with someone else. She hung up on me.

I had to look on line to find a return label since she gave me no direction and I mailed back the modem.

I have received another bill. It is still charging my mother's account for Dish. The bill is for $269.19 and the most my mother could've owed was $166.74. The lady I spoke with on the 3rd call today, when she said I had to call Dish myself and I told her this was the first time I had heard that, was very rude. She told me I was not listening so I couldn't understand. I told her I had one bill, had called one number for the 3 things bundled in my mother's account and since I had never had a mother die before that someone should've told me that I needed to call Dish before now. It has been extremely frustrating.

On the second call, after the lady hung up when I asked if I could speak with someone else, I called Century Link back and went into the automated system. When it asked what I wanted to do I said "file a complaint". The automated man confirmed that I had said that and I was promptly cut off. Century Link needs to get English speaking people available to help when there is an emotional issue!!! I will not pay for the extra charges that have been levied against my mother's account that was discontinued over a month ago! And the rudeness and inability to get someone to pass the call to someone else when there is a problem understanding is inexcusable. I asked the lady today 4 times what her name was and never did understand!

Enrolled I and paid for internet plan up to 10mbps online through simple pay. Only received .52 to 2.62 mbps range. Two plans were offered to me online at the time. Did not receive the speeds offered online through website.

Century Link makes it very difficult to discontinue service. You can get through to a live representative for new service in 3 minutes. To dsconnect I was on hold for 50 minutes. You can't disconnect via their chat/online servic either but I assume they will take money from us. Once talking with a representative they delayed me for another 15 minutes before completing the request, all the time trying to sell me service I did not want.
In addition they won't disconnect the service till the "end of the billing cycle" instead of offering to prorate for disconnecting now.
In addition, I tried to disconnect previously but was told that if I wanted to keep my phone number on transferring to another company I could not cancel my service. My new company had problems with Century Link transferring the number over so it took 2 weeks instead of the 3 business days it was supposed to.
For resolution, I would like Century Link to give the same access to customers to discontinue as they give access for starting service. Taking 17 times longer to have a representative pick up to disconnect seems like a concerted effort to make it hard to cancel and for Centruy Link to keep people paying longer. Fortunatley I could hold for 50 minutes and then spend another 15 minutes on the line. What about all the times I and others only have a short break from work and would be unsuccessful. These seem to be abusive/greedy practices of a big corporation making it hard to disconnect from them

Numerous issues with account from start up, until I canceled services. They used the wrong birthdate when setting up my account and incorrect phone number, so I couldn’t verify my account when calling in. Billing issues. Very long hold times then getting hung up on.

Month after month I had issues and would be told they were taken care of by the agent I’d speak to, only to have the same issue the next month and have the next rep report nothing was fixed on the account.

After closing out my services and paying in full, I continued to receive bills stating I owed money. I’d call billing and be told I didn’t owe anything but they couldn’t tell me why I was still receiving bills that stated my account was overdue.