Lumen Technologies

I'm writing from the Foristell Missour area, I would give this company no stars if I could, this is the worst company ever! I have had CenturyLink for more than 10 years, they have never upgraded any of there Internet capabilities in my area. I currently paying $120 a month for 6mbps dsl service and phone. My neighbor is 150 yards from me and he is getting 10mbps and I just spent 45 minutes on hold only to be told by technical service that I can only get 6 even though my bill says up to 10mbps. this company holds a monopoly in this area and will not let anyone else come in.

I recently called Centurylink to report a problem with my internet speed. I pay for 3Mbps down and .5Mbps up and I was not receiving that. Instead I am getting about 1-1.5Mbps down and .1-.15Mbps up. Also my ping was constantly in the numbers of 1000-1500ms. This occurrence is not normal and I inquired on how I go about getting this fixed. I first contacted them through their online live chat service and they had decided it was my router that was the problem. A router was sent to my house and I installed the new router. This ultimately did nothing and on top of that they sent me a downgrade from the router I originally had. This isn't the first time we have had this sort of problem and I'm sure it won't be the last. Now I contacted Centurylink again to tell them the router did not fix my problem and they asked me to hold while they tested my connection. They promptly hung up on me and left me with no solution. Now I gave them another chance and decided to call them again and after being on hold for quite a bit I could here the line being picked up only to immediately hear them hang up again. This is ridiculous and unnecessary. I never raised my voice or cursed or anything and I was hung up on twice. So now my problem still isn't fixed, I have a router that isn't as good as the one I used previously, and I can't get a hold of customer service or technical support.

I have CenturyLink internet which is 60.00 a month. I have direct Tv which is 92.47 a month which should be 59.00 a month. CenturyLink keeps changing the bill amount. For direct tv or entrainment. In March it was 98.00. In April it was 87.52. Now in May it is 183.00. I have talked with them and they keep saying dish network. I’m not with dish. I’m with direct tv. They cannot explain to me why the change in the bill. I pay my bill every month. They said I had a outstanding bill of 183.00 I do not . I pay my bill every month. I talked to direct tv and it’s not direct tv it’s CenturyLink. And the two companies does not talk with each about bills or billing. You have to call both companies. Which is crazy if they want you to bundle your bill. Can you please help me. I’m not paying a extra 100 . And they can’t explain why my entrainment keeps going up and down. I have a package with direct tv and a price. That is what it should be every month. My bill should be 129. A month. Direct tv has my bill wrong also. Please help me.

CenturyLink is a failing company that can no longer provide enough bandwith to service the territories they have seized control over. I have watched CenturyLink decline over two decades and was the first client to bring them out to my neighborhood. Now, for nearly a month, and throughout the COVID19 quarantine period, I have had NO service. Meanwhile, CenturyLink has told lie after lie as to what they claim the problem is, and how long it will take to resolve the issue. By the date that I am submitting this review, they were supposed to have sent a technician out to my house on several different occasions, but no one shows up. And nobody needs to show up because they disconnected my service remotely, three weeks ago when they "worked on" my neighbors internet. They already admitted that the issue is not at my residence, but rather originates from another location. CenturyLink treats their customers like crap because they have already acquired certain territories and thus have no competition. I have spoken to their nearest competitors and they have essentially admitted this. This is unacceptable and UNAMERICAN. They should be ashamed!! There is only one way for we, the people, to be fairly treated: CenturyLink must be forced to relinquish any claims to the territories they claim rights to, AND, they must refund any money taken under the false pretenses that they could provide adequate internet services. They know this will take either an act of congress, or a well-organized CLASS ACTION LAW SUIT, and so they are not too concerned. I hope that any customers who have been treated like I have will actually take the time to write their congressional representative or perhaps even the President, because the future of this country will be impacted by entities like CenturLink, who believe they have the right to pick and choose who will receive internet service, and who won't. At the next election, we need to vote for the president who believes in an infrastructure that will bring the United States into the 21st century and allow ALL Americans access to internet, regardless of which part of the contiguous United States they reside in. Companies like CenturyLink must be replaced by companies that would, at the very least, admit that they could not adequately service a certain region, and graciously step aside to allow entities that CAN actually produce coverage as advertised.

CenturyLink has for years been defrauding, lying and stealing from me. Over the last 5 years I have, at least twice a year, been quoted monthly fees, price-for-life rates, discount rates, etc., that are then not applied. I have consistently documented conversations: date, time, agent, offer, questions asked and responses given; it didn't matter, what the current representative told me was law and I had no recourse. I have consistently requested confirmation of these offers/promises in writing; most often I was told this couldn't be done. In the event that a representative promised an email or text or letter, either it never arrived or didn't contain the relevent information. I have requested that CenturyLink review their tapes to confirm my allegations when I call to report discrepancies and request the rates I was promised; although this request was within the 3 month time frame that the taped conversations are supposedly kept, the request was denied. I continue to receive emails that my bill is due as well as solicitations although I cancelled my services in February (and of course the balance of the month's pre-paid services were not refunded.) And today, I just received a past due bill- I don't understand how CenturyLink is allowed to conduct business in Colorado given their deceptive, fraudulent, thieving practices.

ATTENTION***when you return you modem/equipment to CentruyLink, keep receipt, tracking number, anything else you can. Even a picture at the store you are at to send back. A common practice for Centurylink is to NOT credit your return and wait months to tell you. Then they will charge you $150 or more depending on your equipment. If you don't pay (even tho you did return it) they will turn you over for collections. Search Class Action Colorado - state awarded something like $8.5M to consumers for CenturyLink's business practices. Just a word of caution - this scam is part of their revenue stream.

As I write this our entire subdivision near Idaho City ID has been without phone service for seven days. None. The average age of residents is in the 60's. We do not have the ability to contact 911 and we are a one hour, one way drive to the nearest hospital, if that was ever needed. Everyone in the subdivision has contacted century link. There is not a plan, no resolution, no information from Century link. Just "there is an outage and we know about it." Fine. So who will be liable if someone dies or loses a limb because we are unable to contact emergency services because their is no phone service? We are not able to and do not have access to internet in this subdivision. Valley of the Pines on Thorn Creek Road, mile post 31.1 on Highway 21 near Boise Idaho. After writing this, my plan is to write our State Representative. We will see if it is possible for government to work for us, instead of against us.

ONLY A ONE STAR BECAUSE I CANT PUT A ZERO. WORST CUSTOMER SERVICE I HAVE EVER HAD. HUNG UP ON , MORE THAN ONE TIME. ON LIVE CHAT AS WELL AS OVER THE PHONE, ASKED FOR A MANAGER AND NO APOLOGIES OR CARE

They charged me twice no three times for one months service. I get them on the phone for a refund they hang up on me.

Horrible. Doesn’t deserve even one star. New customer, sent two wrong modems in a row, went 6 days without internet. I’m only given the 60M at signing because I was told that’s the “max” available in my area. Turns out that was a lie. Now I have to pay a $99 service instal and $10 more a month when this should of been offered to me at signing for the same exact price as 60M. Talking to a actual human At century link is damn near impossible. This company is a joke all around. Only reason I have them is because they’re unfortunately the only service provider in my area. STAY AWAY if you have options

I had my service turned off on 3/20/20, I was informed I would receive a final bill in the mail after all equipment was returned. On 4/17/20 I was told my account was going to collections if I don't make a payment over the phone, without seeing what the charges were. To date I still don't have my bill in the mail. I was told they can't email me the bill because my account is closed, which makes no sense, I did advise my bill could still be emailed to me as my email was not connected to Century Link, they still advised they could not send me via email. I have since gotten an email showing my balance and a due date of 5/4/20. They are threatening to send me to collections when in fact my bill isn't due until 5/4/20. They have horrible business practices and call customers to threaten them with collections.

Plain and simple: they don't provide internet service. You pay for service, but good luck getting it.

I order the Centurylink internet service through the phone on Apr.14 but it need two weeks to install the service (Ridiculous to ship a modem to me for two weeks, and it affect my teleworking during stay home order ) while the online order just need 1 week (still ridiculous but better) to install. So I called to cancel the service and the agent told me he success canceled it. However, I still received the order info 3 days later, and chat with the agent online to cancel, and he help me canceled it again. And I keep receive the update of my order as shipping infos, and I contacted them again and again to cancel. Every time, I need to spend half hour to tell them I want to cancel the order and explain why and finally, I was told that it will be canceled but they didn't. I was received the modem yesterday and has been charged $50 dollars for service and 162 dollars for the modem, which is not my expected situation. I want to ask for the refund of $ 50 service and centurylink come to pick up their equipment and refund me $162 dollar charge. The customer service is terrible and everytime I got different number to call to solve the problem and no on come to help me solve the problem. It was outsourced to some India company and I cannot understand the customer service due to their decent.

We have 3 internet accounts with CenturyLink. I want to cancel 1 account ***. I went onto their chat to try and cancel. They gave me a number to call instead. I call the number numerous times only for them to hang up on me. I am not able to cancel my 1 account because their cancelation department wont allow me to. They pick up the phone and then hang up.

see Attached document

For years we have been customers and paid Century Link for our Internet and Satellite TV services as a combined package and Century Link would pay Direct TV their portion of our bill. Century Link suddenly stopped paying Direct TV but we kept paying Centurylink the full amount for both services. It was not until Direct TV reached out that we found out that the arrangement had changed and we would have to pay Direct TV separately which we did. The problem is that we now have an $859 credit with Centurylink due to the fact that they stopped paying Direct TV. My husband talked to Centurylink several weeks so and was told we would receive a check for the overpayment. I called today since we had not received a check and was told I have to fax in my bank statements showing all of the payments I made to Centurylink and then if that satisfies the check dept they will refund me in 30 days. I questioned why I needed to fax in this information and was told it is the guidelines. We pay monthly direct from our bank and they should have that info in their records. I think it is Centurylink trying to hold on to my money for a longer period of time. I also tried to call the number again before I made this complaint and request a supervisor but 20 minutes later I still didn’t have an actual person so I am filling the complaint instead.

We mistakenly transferred 2121.47 to CenturyLink on 4/16/2020. This gave us an overpayment of 2024.58. We have been trying to get our money back from them since 4/16/2020. We have made multiple phone calls. We were told we had to provide proof that the funds had cleared our account even though CenturyLink themselves show that we have the overpayment of 2024.58. We still email a screen shot of our online statement and the funds withdrawn. They said the never received that. We emailed again. Then they said that was not good enough they need a full bank statement or a letter from the bank stating the funds have cleared. This was an internet transfer. It was not a check. They have our funds and we do not get paper statements and the bank is closed to visitors so we can't get a letter because of Covid 19. They are holding our money hostage during one of the worst financial crisis of my lifetime and making excuses. I have asked to speak to managers. Been told they will call back within an hour. No call back. I have been hung up on twice today alone. I have had it. I need that money to care for my family and they will not give us our money.

Wow. 0 stars. We've traveled the whole world working remotely and the one time we've EVER had internet instability like this was CENTURYLINK. It's so bad that it's enough to get fired from work. The internet is SO unstable, it won't even run a speedtest but their phone robots will say there is no issue. So over a span of a month, after talking to people on their online chat and on the phone, we have: reset settings, changed channels, replaced the modem finally, and STILL the issue is not fixed. I've had to tether my own phone's hotspot in order to work from home and it has cost me $370! That, on TOP of this bottom of the barrel wi-fi service... during a PANDEMIC. On top of the money wasted, we've thrown hours of our time out the window... multiple phone transfers / disconnections / chat disconnections. Seriously, screw CenturyLink. They owe me MONTHS of free (working) service for all the blood sweat the tears that have gone into fixing an issue that I'm PAYING for.

Century Link came to my home and made claims about their internet service and offered a trial period. Before the end of that we canceled our contract. We are currently in the process of obtaining a mortgage and have a $27 outstanding collection from them for three days of internet service.
We have twice attempted to resolve this via the phone and have been hung up on both occasions after a prolonged period of waiting. I refuse to pay this charge, because it is not what the representative described and that all equipment has long been returned.

My bill just went up $30, due to expired promotional discounts. I am told Centurylink will no longer offer these discounts because it will make bill-paying more consistent and convenient for customers, if they don't have to call and negotiate a discount. I'd rather make that call once a year.
Especially because of the poor service I've received. Over the past 7 years or so, about 2-4 times per year, my internet is interrupted badly enough to require a service technician to visit.
Additionally, my phone line has had a loud hum for the past several months. Technicians have visited the house several times, but have never been able to do anything more than reduce the noise. But in a few days, the volume goes up again.
Frequently interrupted internet and noisy phone line do not merit an increase in my bill. This is unfair, and reflects very poorly on Centurylink's business practices. They appear not to care about their customers very much. I am looking for another phone/internet provider.