Lumen Technologies

Alright so we have had a C1100T modem for around 5 years now and it started to die, we looked up online at centurylink to see what the latest modem was out since our lease on the modem was expired we wanted to get a new model with better specs, we get the model number C3000A which seems to be the best option, we call centurylink and we get a tech on the phone and I tell them we would like the buy the C3000A modem she checked to make sure it worked with our service and she said yes it does and said she was making the order and put me on hold, few moments later she came back said alright your C3000A modem is ordered and processing should be there in 2 days, fast forward we get the package and its the exact same modem we have now and its even refurbished not even new (C1100T), we called back and told them we ordered a C3000A modem and were told that wasn't possible as they did not have the choice to choose which modem we get, so I asked her why did this tech lie to me that I ordered and started a new lease for the C3000A modem only to be lied too and given a new lease for the old C1100T modem, got told the same thing over and over for 2 hours, and got hung up on after they gave us the website to send the modem back so we could get the lease removed from the bill, waited about 2 hours and I decided id call back again and see if I could get some one a bit higher up, I was able to talk to a case manager and told him every thing that happened and he also said we cannot choose what modem you get, you cant pick which modem its automatically decided by our system for your plan, and he said hold on i'll go ask some people higher than me, came back said alright I asked a few people all said the same thing but one gave me an email to the sales department and about 20mins later he told me alright I got it done sales is gunna over night you the C3000A modem via UPS and i'll call you back on tuesday when you get it to make sure you got what you wanted and it works, well its tuesday and we got the package, yet another refurbished C1100T modem, exact same modem, and no phone call as of yet

Century link said they will charge my condominium long distance charges for me to use my cel# to let my guests in because my # is a *** area code instead of ***, *** or ***. So it would cost me approx 4 -5 dollars per month (3.5 -7.0 cents per minute plus state fees, etc.)to let my guests in maybe twice a month whereas this is a free service for all the other tenants. It takes about 5 seconds to let someone in. It took almost 2 hours to get this information and I was disconnected twice. Other phone companies I shared this with were appalled. Century link says I must change the # I've had for 27 years to avoid long distance charges to let my guests in! OUTRAGEOUS!!!

Third-party collection company called me on behalf of Century link. I verified my identity, she did not state the full mini-miranda once she advised me who she was. She advised me I owed $30.00 bill for a Century Link bill from years prior. She could not tell me the service location, she could not tell me the last billing date, she could not tell me anything certain except that they had been calling and sending letters for a long period of time. My cell phone is public, I have not had any other phone number for over 12 years, and have not changed my address. I live in West Linn and have not had an address change for years. They have never contact me - nor have I had the service. My ex-husband stole my Identity, this could be him - but I have not had this service.

I called about a problem with intermittent internet service.
The technician came out to check the line.
The technician put me in at a higher speed, thus increasing my bill from $40 to $59 per month.
I spoke to Centurylink to resolve the issue but they said they cannot get me back to $40.

I never gave authorization to change my bill to $59. Nowhere is it in writing or confirmed that I made this order.

I want my bill to go back to $40 per month as before the technician visit.

Technician Zack: *** Phone representative: Anthony

Back in Oct. 2019 I signed a new small business 2 yr. contract. That order # ***. At that time I was promised a $30 account credit (which I have received) and a $200 Amazon gift card. I meet all the promotion requirements & have the email dated 1-5-20 to prove this. They said they mailed the promotion code or card (not sure which one they meant) on 1-9-20. I have not received it. Then through numerous visits with Century Link, they said they would email a code for the Amazon gift. Also have not received that email. Besides lots of other reps. I have been working mainly with Kim at 866-344-7054. Hopefully you can resolve this issue. If it's easier, you may just credit my account the $200. Although it should be more considering the problems.

On Jan 27, I canceled service to century link. I asked clearly, I was told on the phone when I canceled that I would not be charged any more money. They lied or made an error, and charged me on Feb 8 2020, for $82.99. I called and complained to a supervisor who refused to refund. I then filed a complaint with the FCC, and contacted their customer care reps who again refused. They claim it was for the current billing cycle. This is directly contrary to what I clearly was told on the phone.

I simply wanted to cancel my land line because I no longer use it. I called and confirmed the cancellation with Centurylink. The next day my internet no longer worked. After a cumulative 4 hours on the phone I had been bounced between tech support and customer service each of whom indicated it was the others issue. I was given to many excuses to list. After 4 days I spoke to supervisor that indicated they had mistakenly canceled my internet service. I was told it would be working by 5 pm. It came and passed and yet another hour long phone call and the rep advised she spoke with their core team and it will be working in 2 hours. I asked what my next step was if the problem wasn’t resolved and if she would consider changing provider. Her responses was, “We’d hate to lose you but I understand.”

I waited 3 weeks for them to come and set up my internet service, and they said that their “demand is too high” in Phoenix so it will take 3 weeks for them to have time to come. I waited, and they sent me an email confirming that the internet was indeed working. They also charge a $100 FEE for them to do this, which is mandatory. They are even forcing me to receive a router/ modem even though I already have one from the last time I had Century Link. The solution? “Send it back when you get it”. Seems like they don’t care about making life easy for paying customers.
After getting the email that said the internet was on, I spent 3 hours trying to connect. Then, it didn’t work, so I spent 2 hours bouncing back and forth on the phone and online chat. Only to find out that “it’s just not working” and they have to send out a tech, which won’t be able to come until the end of the week. My condo is contracted to Century Link, otherwise I would NEVER recommend it to anyone.

I sold my house in December and cancelled my account and set up a new account at my new address. CenturyLink continued to charge my old account (autopay) while charging my new account (autopay). I just caught it last week and complained and they credited me one month. Then today they just cancelled my new account (after charging me this month) and there is no one there til Monday. They extorted another $60 so I can work over the weekend and now I’m going to have to call again and spend another 4 hours dealing with their crap.

they lie alot about billing for certian things I was charged 89.95 for changing my number the guy that had it before has not had it for 5 years n I was constantly getting calls for him his name was coming up on caller ids I contacted him he contacted them it never stoped our box that sits in the corner of all usis so outdatedrustedn old wehave complained they continue telling us its on our property lines want 90 to come look I can hear other phones ringing n peoples conversations not once was I told I would be charged for number change its unlisted n should not be throwed out there for solicitersto call im very dissatisfied with them in my area there all we have hope they close theredoors ovefr lawsuits they do not listen to complaints we call n make when u can get someone to talk to they are rude they dont even deserve one star rating terrible company

I'm paying for 25mgps download speed and I'm getting 1 after numerous times calling CenturyLink they tell me there is a bandwidth exhaustion problem that they do not have the bandwidth that they need to support their service.When I asked customer service rep when it would be fixed and they said when CenturyLink wants to put the money into the hardware until then I'm out of luck and will just keep paying for a service I dont receive.

I ordered DirecTV thru CenturyLink and it was a bundle deal. I was skeptical at first but talked to the rep in more detail. I asked what my fist bill would be and how much it would be after that because I know the first bill is always higher. I wanted to be 100 percent sure it would be in our budget. My bill today 2/13/2020 is 387 dollars. I know that 70 of that is an arrangement I had made for a past due bill. But I have been charged a 99 dollar fee for the Genie. I was never told I would be charged for that or I would have never signed up. I contacted Centurylink 2/13/2020, they told me they are not with Directv anymore and couldn't do anything and to call DirecTV. I called DirecTV right after and they said since I ordered thru CenturyLink that I would have to contact them. So again I contact CenturyLink who tells me there's nothing they can do. I feel I am getting the run-around with both companies. All I want is the 99 dollars, the charge of the Genie off my account. I was never told I would be charged for that. I feel that CenturyLink was misleading in the prices that I was given. My DirecTV is only 85.48 a month with an added 55 for my CenturyLink internet. My bill due next month is 387. I was definitely not quoted that price or I would have not taken it.

1/27/2020 -
Called to upgrade service to 20Meg. Representative said the price would be a $5 increase form my current plan. The install was scheduled for 1/31/2020. The Install went fine and I thought all was good.
2/13/2020 - Bill received was $15.00 more rather than the $5.00 that was discussed. If this was told to me I would not have made the change. Spoke with Angie about putting the loyalty credit on. She said she was not able to and needed to ask me some questions about my TV service and how we use our wifi???? We do not have a TV service. She gave me the Loyalty Department number and transferred me. Spoke with Richi, who said he was unable to apply the $10 discount and the only way to reduce my bill would be to go back to 10 Meg and I would save $1.00 . This was not at all what I was told when ordering service. He would be able to apply a onetime $10 credit. I then spoke with Richi Supervisor Cido. Cido researched and informed me that he was only able to offer what Richi had offered. I asked about the promise of Centurylink and where to resolve. I was on the call for over 1 hour and asked to resolve this issue, but noone could. We have been a customer for over 30 years.

Sales person knocked repeatedly on my door while trying to get my kids to sleep, despite the do not knock/no soliciting sign on it. Continued to try to sell me while I told him to leave. Took three requests to finally get him to leave.

I discontinued service in April, because we were moving (Work order ***). Never received a final bill or was contacted about it. I left a forwarding address with USPS, you also had my wife's cell phone number.
Nov 2019, I was notified by a collection company (Radius Global Solutions) that I was in collections.
Kinda hard to pay, when NO attempt was ever made to contact me, instead your company waits 7 months, before turning it over for collections. Also, would like to know why a supervisor was not available, when I requested to speak to one! But fortunately, CSR was able to take care of it.
Also, was told that it was policy, to not pro rate a month, because of it being between billings. I am not paying for 3 weeks of service that I never used and all equipment was mailed back, somewhere around Apr 23.

I recently cancelled my internet service after seeing an advertisement for CenturyLink's high speed "fiber" internet. On approximately January 30, 2020, I went to CenturyLink's website and used a tool to determine if CenturyLink's high speed service is available in my area. The website confirmed that it is. While on the site, I scheduled installation for February 4, 2020. I then cancelled my existing internet as of February 3 and scheduled to take February 4 off of work. I paid for my first month of service on that date. On February 3, 2020, I received a notice that my service will be "delayed" without any indication of the cause or length of delay. I called CenturyLink's delayed service phone number (i.e. this is so common that they have dedicated representatives for it) to find out what had occurred and when the installation would take place.

In speaking to CenturyLink, I found out that "the engineer hasn't completed his work". I told the representative that I have no idea what this means. She stated that the engineer working in our neighborhood hasn't completed the infrastructure to bring high speed to the neighborhood yet. For clarity, I then asked if this means they sold me a service (including taking payment and scheduling an install date) that doesn't actually exist. She said that is correct, but it will exist soon, and that "this happens all the time". I am in process of contacting attorneys to investigate a class action given that this is prevalent enough to warrant CenturyLink having a dedicated line. As of now, I have not been called back with an install date, CenturyLink has made no offer to do anything to remedy this false claim and I have been without internet for almost 2 weeks.

Seriously shocked at the POOR level of service! Spent over an hour trying to get help while being transferred from one person to the next. They asked all the same questions each time. I continued to get disconnected from dropped calls on their end. Not one time did they call me back after each time I spoke w/ someone and they'd said they would call if we were disconnected. One guy even said he wasn't sure why but something has been wrong w/ their transfer system.... WOW! That's who I was getting internet from!.. NO STAR RATING! ZERO!

We recently tried Century Link for internet service. The installation process was terrible and never did work properly. We canceled within the time frame of the free trial but we were still charged an installation fee of $179.31 We called Century Link and were told that we have to pay the bill because installation is separate from the internet service. First, we were not informed that there would be a separate fee for installation. We never would have agreed to that. The “installation” was terrible and actually never worked. The technician didn’t seem to know what he was doing and left an exposed line running from the house down the drive way to the power line by the street. We were told another technician would come and dig a trench to bury the line. And that could take up to six weeks. At that point, we canceled and returned the equipment.

When we received a bill for $179.31, we called to dispute the charge. Basically we were told too bad and you have to pay for it. We are not willing to pay for an installation charge that we didn’t know about or agree to and that was not even installed correctly.

I had a previous account with Centurylink I ended up closing the account after we made several payments to att, directv and centurylink do to there bundle program which does not work. Because of all the issues we were having somehow having multiple accounts for the same service we canceled the service with directv and centurylink. We closed the account and we were told it was closed the a “Zero balance”. We ended up going back to centurylink because that is really the only option in our area for internet. We called centurylink back up they set up our account and we’ve had them for awhile. For some reason my payment didn’t go through to pay on my current account and the internet was temporarily suspended my wife called to pay it. They informed her that we had a $204.97 bill that was due and after paying the bill our service would come back on within 24-48hours. After waiting for the about a week our service never came back on. We called centurylink to find out what’s going on and then they informed us that we owe $135.00 on our current account. We asked were the $204.97 payment went they informed us that went to a previous account that had been closed. So for about a month now we’ve been calling centurylink to get the issue fixed and get our money back that they fraudulently took for a bill that didn’t exist. Every time we call we keep getting the run around and put on hold for hours to which nobody ever gets on to fix the issue they created. We have never received a bill that even states we owe $204.97. When are we going to get our money back.

this concerns several topics that I was limited to choose from. I just signed up for a better phone service and better internet and told I was to get a discount. now on the billing it now states that it is a limited promotional deal but I have no idea how long this "deal" is and as usual I would like to have contacted centurylink but it is extremely difficult to contact anyone anymore and hopefully it is someone who can speak English, if I can get that far. or the connection is very *** poor, which is ironic for a phone company to have *** poor connections. so I need to know how long this so called promotion is to last.