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Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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We recently tried Century Link for internet service. The installation process was terrible and never did work properly. We canceled within the time frame of the free trial but we were still charged an installation fee of $179.31 We called Century Link and were told that we have to pay the bill because installation is separate from the internet service. First, we were not informed that there would be a separate fee for installation. We never would have agreed to that. The “installation” was terrible and actually never worked. The technician didn’t seem to know what he was doing and left an exposed line running from the house down the drive way to the power line by the street. We were told another technician would come and dig a trench to bury the line. And that could take up to six weeks. At that point, we canceled and returned the equipment.
When we received a bill for $179.31, we called to dispute the charge. Basically we were told too bad and you have to pay for it. We are not willing to pay for an installation charge that we didn’t know about or agree to and that was not even installed correctly.
Attached is the bill related to the complaint.
CenturyLink appreciates Mr. giving us the opportunity
to review our handling of his account, ***. On January 2, 2020, Mr. ordered new
Internet service. Per the call review, he
was quoted a $65 monthly rate and a $99 technician installation charge. This order completed on January 7, 2020. The January 10, 2020 bill reflected a $179.31
balance due. Mr. was billed as
quoted, including the $99 technician installation charge.On January 13, 2020, Mr. requested the disconnection
of his account. A disconnect order was
issued. Our records do not indicate Mr.
*** contacted repair to report any issues with his service. There were two repair inquiries; a web
inquiry on January 7th and IVR inquiry on January 13th. No agents were accessed for troubleshooting and/or
no repair tickets were created for dispatch. Our records indicate Mr. used the Internet service from the date
of installation until it was disconnected.Since Mr. service was installed, he was billing as
quoted, and the lack of any calls to repair, CenturyLink respectfully denies
Mr. request compensation. The
balance due is valid and the charges have been sustained. MargaretCenturyLink Customer Advocacy
For months my internet service has randomly shut off multiple times a week. I've contacted CenturyLink multiple times and get nothing but a runaround and told my issue is expedited only to have nothing change. The speed I'm paying for has never been achieved while testing. Not to mention they were charging me for modem rental when I owned my modem, when I caught it they could only reimburse me for a few months of the theft
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. This may be due to inside wiring or connection via the Wi-fi connection. Wi-fi connections are not guaranteed as many conditions affect the signal strength. I have reviewed the technical aspects of your connection speed and they are at or above the purchased rate for at least the last 30 days. The charge involving the modem has already been addressed and the only other charges are for an occasional fee for a couple of late payments over the course of the last two years. Pricing for your service is a special that was offered and is the lowest rate available for any speed If you test your connection speed plugged directly into the modem and are not getting the speeds you expect, please contact me directly at any of the means listed below for further assistance. Sincerely
I was told by the direct TV rep when I signed up that I would be given the Sunday package at no cost to try. then it wud be cancelled and if I wanted the continue the Sunday Ticket I would have to call in to reorder and then I would be billed. Well I was billed for it continuously with out my knowledge or consent.
I then called about it and was told by Brain the supervisor ID # BJROBE2 at Century link, too bad and we are going to bill you for it anyway. I then asked to speak to his supervisor and was told that he would not give me the persons name and he will not provide a number to the center manager.
I then asked who I could speak to about this bill l had he stated its not his problem. I let him know I am 74 years old and he did not care at al and stated the bill is what it is.
The worst part is I cancelled services 5 months ago and was told nothing about this bill, They even sent me a bill dated 1/30/20 which states I owe 25.64. I also had direct tv and they sent me a bill stating I owe 0.00.
I then get a bill 1/28/20 stating I owe 199.00 after I paid them 226.00 I did so even though I did not live at the house anymore in good faith.
Now they want another 226.63. DO NOT DO BUSINESS WITH DIRECT TV OR CENTURY LINK. THEY WILL BILL YOU FOR STUFF YOU GIVE YOU DONT WANT, THEN THREATEN TO SEND YO TO COLLECTIONS FOR NOT PAYING FOR SOMETHING YOU NEVER ORDERED.
I WOULD EXPECT THAT THIS WOULD BE ELDER ABUSE AND ELDER FINANCIAL FRAUD.
I GUESS WE WILL HAVE TO GO TO COURT.
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. The customer acknowledged that he spoke to a DirecTV associate when purchasing DirecTV and CenturyLink services.The is as follows: DirecTV will require a twenty-four-month contract obligation from the customer to DirecTV. The first 12 months at a specific discounted rate which includes NFL tick at no cost for the first year, an increased rate the second 12-month period which does not include the NFL ticket at no charge.The customer is notified in advance of the upcoming changes for NFL ticket 1 to 2 billing cycles in advance and given the option to pay It in full, over 6 installments or decline to take the NFL ticket at all.The customer signs the terms and conditions agreement at the time of the installation and is given a copy as well as a follow-up recap by mail.CenturyLink merely makes it convenient to pay on one bill by combining the two service providers' services on one bill.All the charges that appear on the CenturyLink bill from DirecTV are invoiced to CenturyLink who then pays DirecTV, combines the two bills and sends the combined bill. Centurylink does not access to adjust programming or any related charges for DirecTV and the same is applicable for DirecTV.This complaint and the DirecTV charges should be disputed with DirecTV, not CenturyLink.This is not a billing issue, this is a programming charges issue between the customer and DirecTV. When contacting DirecTV the customer should not indicate this is a billing issue but a programming/contract/DirecTV charges issue, not a billing issue.There isn’t anything wrong with the CenturyLink charges only the charges invoiced to CenturyLink from DirecTV, paid in advance by CenturyLink, combined and presented to the customer for payment.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve
I recently called centrylink to have them install internet at my residence, they had me take off of work for 3 days, and no one ever showed up for the installation. I would definitely not recommend this company for anyone. My repeated phone calls, begging for them to have the technician to call me when he arrives, have gone unanswered. The technician never called, and reported that he came to the residence, even when I had been sitting here all day. Very bad business. All the company can offer me is to reschedule another day for installation. You can reschedule everyday, but if no one shows up we could do this forever.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
The billing system for Century Link does not work accurately. You sign up for auto pay, it fails, they do not contact you, then they shut off your internet. You can't get help via chat, phone, and are forced to pay on line utilizing a credit card- they charge a service fee and also late fees.
My main compliant however, is that their electronic billing system is broken and you can't get anyone to respond to you.
I have reviewed the Revdex.com complaint from *** regarding complaints about CenturyLink's billing systems and payment options. CenturyLink is happy to provide *** with the different payment options we offer our customers.
CenturyLink has several ways for our customers to make payments on their account we have two online options, Quick Bill Pay or pay using My Centurylink option. CenturyLink also makes it easy to pay with your smart phone using my CenturyLink App, Apple Wallet or Google Pay. Customers can pay by mail, over the phone, in person and automatic bill pay. Here is the payment help link from our website that explains each option in more detail https://www.centurylink.com/home/help/account/pay-bill/different-ways-to-pay-your-bill.html .
We recommend customers review their bill every month to ensure their payments are being received and processed regardless of which option our customers choose to use. I was able to review a phone call from 07/02/2019 our consultant Kanesha went over *** payment history, took a payment, updated their credit card on file and explained our payment options. When a customer has a credit card on file that has expired CenturyLink attempts to contact our customers via the contact phone number we have on file to update the credit card information. *** account is currently set up to provide her email notification for billing we also have an option to notify customers by text message as well if they want. I show *** account is paid up to date with the next payment being due 03/08/2020.
CenturyLink appreciates *** contacting us, so we could explain how our billing system works and the many options we have for our customers to pay their bill each month.
Sincerely,
Mr.
CenturyLink fails to provide the download speed that I purchase or to upgrade to high download speeds for my area. I pay for 10 MBS and yet only get about 50% of that. Centurylink has sent service techs multiple times and failed to correct the problem. They don't care.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
Then why have I over the last two weeks had a speed check never exceed a 6.7 mbs down load speed, and 90% of the time it doesn't exceed 4 mbs from any speed check service including your own service from centurylink. I have in the last hour 2/19/2020 checked the speed at least three times and it hasn't exceeded 2 mbs download speed. I am watching a movie that continually buffers and pixelates constantly. This has been an on going problem for the past 3 or four months. I have had a centurylink tech out and they could not get a steady download speed of more than 5 to 6 mbs and the majority of the time is was less than 5 mbs. The condition exists with only two device accessing the internet and most of the times only one device was active. So what ever your techs are doing isn't a true reading. The end user (me) pays for a 10 mbs download speed with an expected usable speed of at least 8 mbs. I am NOT receiving what I am paying for. I have also talked to my neighbors and their service is not better than mine, they just don't know how bad it is because they don't know how to check the speed. All my checks have been with a WIRED connection from either from one of two computers. The techs have checked my indoor wiring multiple times and there is nothing wrong with it, according to your own techs. The techs have not been able to improve the signal or at least haven't really tried too hard and just say they can't improve it. Most of our service area (Gun Barrel city and Mabank tx) gets at least 20 mbs. Our area does not receive more than 10 mbs offering, because of the repeater being located an extreme distance from our area. I actually believe the repeater is the main problem, it is either too far from our area or is malfunctioning when the users place a load on it. This is the reason I filed my complaint. Centurylink is not showing any effort to fix the problem except make the same claim over and over that you have claimed. IT IS NOT TRUE. No matter what your claim is the REAL speed is what the customer sees in the actual usable download speed. Let me assure you if I had a better alternate service for internet I would avail myself of it, as would my neighbors, but we don't, as of now so we all feel we are kind of stuck with the status quo, unfortunately. All I can ask is for centurylink to please fix it, even if you don't believe us, the usable download speed we are working with is as I have stated, and it is a constant and on going problem. My suggestion is send a team out and do a end use evaluation, I will be willing to help with access to my house and will intercede with my neighbors to help also. All we want is a good stable service that we are paying for and as of now we are not getting a stable service speed. If the 20 mbs was available to us most would subscribe to it.
Electric company rebate scammers. When I told them I haven’t lived in PA for 3 years they hung up on me.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
I can't believe that I gave this company another chance, and got burned even worst. To make matters worst I'm still going with them and they are doing everything they can to get rid of me. After only been with them 6-8 months, my internet stopped working last Saturday, after checking everything on my end called to have it fixed. After about 4-6 phone calls plus calling back on Monday, I turned my service was disconnected and it was Clear wire that put the work order in for it. Talking to Clear wire, they didn't do it and have no record of me doing business with them. Now I'm going to start all over again renewing my service, with again a new phone number and they'll bring a modem. It's been a week all ready as they wrote down the wrong address to reconnect the service, ended up signing up for a week with comcast for internet. I must see a doctor and have my head checked out, but Centurylink is saying they didn't do it (cut off my service) but moving forward sign back up, clear wire didn't do it, and no one knows what happen. So why am I without service and I was paying Centurylink for it, yet someone was able to cut it off without my say so. Yet why on a weekend and if there out for my business, where are they??
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
century link is failing to provide a basic service that i'm paying for it
1) everytime its raining do the age of telephone lines in the area our phone doesnt work ( now we live in Oregon... rains all the time)
2) I try to call again for scheduling a repair ticket and the best they can do is giving me 13 days scheduled repair time
3) I have no cellular phone signal were I live I need a phone for emergencies
I have reviewed the Revdex.com complaint from Roberto regarding chronic phone service problems. CenturyLink is sorry to hear about the service issues we certainly understand Roberto's frustration. CenturyLink's goal is to restore service for our customers as soon as possible when it goes down especially in rural areas where there is limited cell phone service.
This complaint was investigated by our Executive Office Complaints Department who answered Roberto's FCC complaint. CenturyLink's Repair Team was able to restore the service on 02/17/2020. I do show in the account notes we provided the customer a medical form on 02/10/2020 so we can escalate any future repairs for them due to medical conditions requiring working land line service.
CenturyLink apologizes for the frustration caused by the delay in having the service repaired we appreciate Roberto contacting us, we could investigate this issue.
Sincerely,
Mr.
Century Link was supposed to install service at my new address on 06/20/2019. They came out- said that they could not help me. I work from home and had to have immediate internet service. I never had it installed-nothing! Never Ever had service at 6483 Big Horn Trail, Littleton co 80125. NEVER! They are charging me $235.35 for an INSTALL that was NEVER performed.
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. The complainant is not aThese charges represent charges invoiced from 2 months of DirecTV charges from the previous address with this customer.When a customer moves service the order to move and bill service is done in two parts.One is T (Too new location) and the part is an F order (FROM).These changes were carried forward to the location even though the service did not get completed these charges were paid to DirecTV when the T order completed and then was canceled. These have been for by CenturyLink for the DirecTV service in advance to prevent service interruptions. on behalf of the customer. This happened due to the way the order went and when DirecTV invoiced these charges. Since CenturyLink has paid them they are now owed to CenturyLink.CenturyLink acknowledges the customer's concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve
Complaint: ***
I am rejecting this response because:
Sincerely
Good Afternoon,
I have never had CenturyLink service at my Big horn address. Any Bills that I currently pay are paid directly to Direct TV for my TV service. I disconnected ALL and EVERY service at my old address which was all paid in full by me on or before I moved from my old address. I no longer have or use CenturyLink for any of my services- internet, Direct Tv- nothing! My old address - Everything was paid in FULL and disconnected in June of 1999. I believe in fact that CenturyLink may owe me money!
As far as ANY service at my new address for CenturyLink- there is NO SERVICE! The install was scheduled and your service tech was here for 5 minutes! He told us- NO! CALL DIRECT TV_ I cannot and WILL NOT HELP YOU. The line is CUT and we cannot get ANY service to you for over a MONTH! CALL Direct TV directly and call a different internet provider! SO we DID! I was LIVID and I still am with the answer I was provided as my boyfriend and I work from home. Your technician was very rude and basically did NOTHING! On moving DAY! He DID NOTHING! I had to in fact DRIVE to the nearest facility for Direct TV- have them send a tech out and have him help us. Cause your install person DID NOTHING! So NO! I am not paying for an install that was not DONE - and services NOT performed. I owe Direct tv nothing- my bill is paid in full- and as far as Century link! I have bank statements showing where I paid for service at my old house! SO PAID IN FULL!
As far as internet service with CenturyLink you can not charge me for something you NEVER provided! And I just called Direct TV and I am paid in full with them and have service....thank you very much! Cause I highly doubt I would still have TV service if I had not paid since JUNE! When I moved to 6483 Big Horn Trail. If you didn't turn off service when I told you to, and you didn't install service when I told you to----then how can you bill me for something I never received.
again- its a BILL from CenturyLink -NOT DIRECT TV! I have PAID Direct TV! Maybe contact the people living at my old address! it took you 2 months to change my damn address after me calling 80 times to change my address, but the people that answer your phone calls are completely Incompetent!
Thank You,
Dawn
We were sent confirmations to have services activated both by a person over the phone and a text message. When services were not activated we tried to call to resolve and find out why, only for them to tell us they cancelled our account and sent us our deposit in the mail. When we got the deposit check from them the shorted us 75 dollars and will not send us the rest.
To whom it may concern:CenturyLink
appreciates the opportunity to review the issues or concerns regarding this
complaint. At
CenturyLink, we strive to provide outstanding customer service and feedback is
appreciated and utilized to enhance our training. The
complainant is not aWhen a customer has an outstanding balance at
the time the account is closed the deposit is used to pay the account. This may
use the entire or partial amount of the deposit and the difference is either
owed or refunded.This customers deposit was used and the current
balance due of $106.99 is for a modem that the customer did not return. The
customer can go to www.CenturyLink/returns and fill out the information to print a free shipping return label.The customer can then take the modem to any
UPS store or UPS facility and return the modem. If the customer does not have a
printer the customer can take a picture with their cell phone of the online
label and UPS can scan it in at the UPS location. The customer can then provide
the case manger the tracking information
at *** and the balance will be removed.CenturyLink acknowledges the complainants
concerns and apologizes for any issues or inconvenience that may have been
experienced. Sincerely
I'm trying to cancel the service at 2414 E Scarlet Bugler because CenturyLink doesn't work in Payson, AZ. This is a second home so the mailing address is different. We have not received the regular bill because CenturyLink has "East" Baseline instead of "West" Baseline on the estimated bill. Because I can't give them the amount of the bill (that I don't have) they refuse to cancel, change the address or let me pay the bill. They continue to charge us for service they can't provide in Payson, AZ. I spoke with a rep and a supervisor.
CenturyLink appreciates Ms. giving us the
opportunity to review our handling of her account, *** I would like to apologize for the less than
exemplary service that Ms. feels she recently received from CenturyLink
representatives. Her comments are
appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative
impact we have on customers when we fail to do our jobs well. Per Ms. Beddome’s request, an order has been issued to disconnect
her account. The due date on the order
is March 5, 2020. A January 31, 2020
effective bill date was used. The
effective bill date should credit previously billed charges back to January 31,
2020. I will monitor the March 7, 2020 bill
to ensure the credit has been applied. CenturyLink regrets any inconvenience she has experienced.MargaretCenturyLink Customer Advocacy
For two years I have complained to CenturyLink regarding my internet speed based on what I was being charged and what I was receiving. There are multiple complaints on my account with promises to credit my bill due to paying for services I was not receiving. This credit has never happened. Then, two weeks ago on a Saturday, a tech was supposed to arrive between the hours of 8am and 12 pm. No one ever showed. I called at 12:30 pm, spoke with Supervisor named *** who assured me a tech to arrive shortly. At 4:00 pm, no one had showed. *** had also stated he was sending my bill to be credited for 60 days due to all the issues I had with no resolution. Called CenturyLink on February 2nd due to no response from the tech arriving and no credit to my bill from 2 weeks prior. I spoke with *** (I believe that was his name). He was very rude, and told me if I had billing issues, I needed to contact the billing department. Very rude. Their service is terrible and they do not provide the service they advertise.
I have reviewed the Revdex.com complaint from *** regarding a service credit request and slow internet speeds. CenturyLink is happy to investigate this matter and provide *** with an explanation.
I was able to review customer calls from 01/02/2020 to 02/02/2020 regarding *** internet service. During the calls it was discovered they were conducting speed tests by using their play station and have up to 3 cell phones and a Fire Stick using their WIFI service. In order to get an accurate reading of the internet speed to the modem all devices should be disconnected from the WIFI since they degrade the speed. Customers should use a hard-wired connection from the modem to a laptop or desktop before running a speed test. *** address only has 10 mbps download and 768 kbps upload speeds available which is why they experience speed issues gaming and using WIFI on other devices at the same time. *** repair history does show they experienced an outage from 02/22/2020 to 02/25/2020. Based on my findings I have given a courtesy credit of one month of service which has posted to *** account.
CenturyLink hopes this explanation helps *** understands why their internet speed gets degraded when multiple devices are using their WIFI service. CenturyLink appreciates *** contacting us, so we could investigate these issues and provide her with an explanation.
Sincerely
Had centurylink for years~ then I called in telling them the speeds were way lower then I pay for, they then suggested I pay to bump up speed, I then agreed to the upgrade. I called in several days later saying that the speed upgrade wasn't any faster so I wouldn't pay for the upgrade speed and put me back to my plan. they then BILL ME A HIGHER rate without the speed upgrade, I called in and they said SORRY you changed the plan and we cant give yo your regular rate you have had for years, EVEN THOUGH they couldn't deliver the promised speed increase (just rambled on its their policy even though they don't tell you this on the call), WHATS A GARBAGE SERVICE. so I just canceled. CENTURYLINK, SHAME ON YOU!
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
I moved into a new home in Grand Junction, CO. I was excited to take advantage of Centurylink's fiber internet, which is available to new neighborhoods that have new infrastructure. I originally inquired about the service in January, of 2019. I was told that the engineers had not built the fiber into the network yet, which was understandable since it was a newly developed area. I told Centurylink to please inform me when service is available. I finally got a notice in my mailbox in September of 2019, that service was now ready to go. I ordered the service, which was supposed to be installed around October 2nd. Right before the installation date, I received a text message saying that my order had been delayed. I called in, and the customer service rep said the new install date would be November 3rd. I decided to wait, since I had already waited so long. November 3rd comes around, and I get another delay notice. It was delayed again until December 3rd. I started contacting local offices and calling in more frequently, just to be told the engineers were still working on it. I decided to continue to be patient. December 3rd comes up, again delayed. New date, January 3rd. After another frustrating month, order is delayed again. February 3rd is the new date now. At this point I am speaking to local engineers, and they assure me that it will be complete by February 3rd. After another month of waiting, the local engineer contacts me and again tells me, another month, new due date, March 3rd. At this point I do not believe at all that service will be ready by March, since I was lied to for the last 5 straight months. These due dates do not mean anything, absolutely nothing has been done. Incredibly frustrated at this point and just want something to actually get accomplished.
I have reviewed the Revdex.com complaint from *** requesting an estimated date on when he is able to have his internet service activated. CenturyLink is happy to look into this issue and update *** with our findings.
I reached out to our Repair Escalation Team to see if there is an updated date on when *** service will be activated. Our Repair Team contacted the Supervisor of Regional Operations over *** service area who confirmed the order is in pending status since the end of September. Unfortunately the order is still on hold pending the completion of facilities work by our Engineering & Construction Departments. There isn't any new information on when this is completed once it is *** will be contacted and advised of when it is installed.
CenturyLink understands *** frustration with this delay we appreciate him contacting us, so we could look into this issue. I wish we had better news for him hopefully the facilities work will be completed soon.
Sincerely,
Mr.
I cancelled my home phone service, but not my internet service. Century Link inadvertently cancelled my entire account without notifying me. Now, they tell me they are unable to resume my internet service. I get a different timeline & reason every time one of us calls.
CenturyLink appreciates Ms. giving us the opportunity
to review our handling of her accounts, *** and ***. I would like to apologize for the less than
exemplary service that Ms. recently received from CenturyLink representatives. Her comments are appreciated and, to improve
customer service, will be investigated. Our
representatives need to know the negative impact we have on customers when we
fail to do our jobs well. On January 28, 2020, CenturyLink received a request that Ms.
*** had requested to migrate her telephone number to new provider. This order completed on February 3,
2020. The order that was written on January
28, 2020 was a disconnect order. Thus,
Ms. Vance’s Internet service was also disconnected. A new connect order for Internet service
completed on February 11, 2020 and account 515 986-3466 643 was established.The Closing bill on the ‘old’ account was issued on February
22, 2020. It reflected a $49.43 balance
due. This was the remaining balance due
for DirecTV charges, after the CenturyLink credits had been applied. While the balance due is valid, an adjustment
has been applied to the account, in an effort to satisfy. A credit
for $49.43 was issued on March 3, 2020. The
‘old’ account (***) currently reflects a zero-balance due. In addition, an adjustment for one month of
service on the ‘new’ account (515 986-3466 643) has also been applied. A credit for $59 was issued on March 3, 2020
and should be reflected on the March 13, 2020 bill.Ms. is a valued customer and I apologize she was not
treated in this manner. CenturyLink regrets
any inconvenience she has experienced.MargaretCenturyLink Customer Advocacy
HOrrible experience with their Gul M. He was rude, wouldn't return my messages, and was unprofessional. No way to treat the people you're working with.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
Called them 3 times once we moved to a new location. Was told by the previous homeowner that CenturyLink DOES service our new area. Called 3 times and was told that they don’t and they never gave me an explanation. Came home 2 months later to orange flags in our yard marking out that there is indeed a CenturyLink line in our yard. I just messaged customer service to ask again, if they service our area. I was told that they don’t. I was told that they are “at capacity” and that they don’t have “availability for new customers”. They are turning away a would be customer.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
I have had a problem with my phone service for five months.Centurylink has tried to fix it at least ten times and it would quit working the next day. I have been calling them for five months and its not doing any better.The local repair guys are all aware of the problem and cannot the problem.
I have reviewed the Revdex.com complaint from Gary regarding chronic phone service issues. CenturyLink is sorry to hear about the ongoing phone problems we are happy to investigate this matter and see what we can do to help resolve it.
I requested our Repair Escalations Team to check the repair history and causes of the ongoing service issue at Gary's address. Our Repair Teams confirmed Gary's statements of on going problems in his area. This is s known problem with the CenturyLink Central Office equipment that services the area. The local Repair Teams are actively working to improve the reliability of our service in this area. Gary's account notes show we have given him both a monthly discount and lump sum credits due to the past service issues.
CenturyLink understands the importance of providing reliable service to our customers we apologize for the previous service issues. If, Gary has service issues in the future he can contact me directly *** and I'll have our Repair Escalation Team assist.
Sincerely,
Mr.
I have made numerous attempts to cancel services, via email, letter, phone and chat. Customer service refuses to cancel.
CenturyLink appreciates the opportunity to review Ms.
***’s account, ***. On January
22, 2020, CenturyLink received a request from another provider to migrate Ms.
***’s telephone number to them. This order completed on January 31, 2020.Our records indicate Ms. spoke with CenturyLink representatives
on January 21, 30, and February 1, 2020. She requested the disconnection of her account. It was explained that in order to migrate her
telephone number to the new provider, her CenturyLink account needed to remain
in service. A credit for $41.50 was
applied to the account on January 21, 2020, in an effort to satisfy.An order to disconnect the account was issued on February 3,
2020. The February 18, 2020 bill
reflected a $38.44 past due balance, $23.02 in new charges, for a total amount
due of $61.46. Ms. spoke with
a representative on February 20, 2020 and a $64.67 credit was applied.MargaretCenturyLink Customer Advocacy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I also, appreciate that you reached out and I did finally get in contact with a supervisor who did understand my frustration and did help me with the resolving my issue.
Sincerely