Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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We have called CenturyLink 6 straight business days. They have put a hold on our service 4 times, while saying they would call before coming out, yet no one came. CenturyLink has pushed our service start back a total of 12 business days for no reason. CenturyLink has given us an 8-5 window of arrival 4 times making us take off work to be here, then they did not show up.
They did show up unannounced a day before our service was supposed to start, when they had not been granted access to come on the property.
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. This was primarily communication issues between all three entities. The person wanting the service, the landlord and CenturyLink.Notes indicate that the technician contacted the customer or the landlord the day they could not get access to install the fiber optical terminal. As or the installation of this equipment, this subdivision is wired for CenturyLink services I a customer order it. That said CenturyLink has right of way and easement rights in which even though that is the case, we do try to contact the customer if it is an unexpected date other than the then original date expected is the date of the install. When homes are built it is the builder and the lot owners that decide just what is wired in the home and in some cases, a prospective buyer already has an idea of what they will need, and this is what would be installed. To complicate this order there was the need to have the homeowner or customer contact an electrician to come out and supply power to the optical equipment on the side of the home to have it work with the new fiber connection run to the home.As of the 25th, the statistics on this line indicate the modem has been authenticated (Connected to the service, up and running) at 100%. CenturyLink apologizes for the confusion between the company and the several parties involved in getting this order completed.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My husband had his internet in his ex wifes name. We went through hell trying to pay the bill. Finally we were able to get Century Link to switch the service to our name. Then they shut us off because she wasn't paying the bill at out house. We were paying the bill at our house for our service but they wanted to bill her too. (Double billing) We got our service turned back on. My husband just heard from his ex that Century link wants her to pay for a service that we were already paying for. I have explained this to them too many times already. I'm done. There service isn't that good.
I have reviewed the Revdex.com complaint from Brenda regarding questions on their CenturyLink account. CenturyLink is happy to look into the account history and help as needed.
I reviewed the account and don't show any duplicate billing nor any other accounts under ***. I show the account number provided is in Lou's name and is up to date. If, Brenda has any additional questions she can email me directly I'm happy to assist as needed ***
Sincerely,
Mr.
Service was disconnected on 12/28/2019. A bill was received in the amount of 55$ for service from 12/25/2019 to 01/24/ 2020. The company is charging for services not provided. After discussing the issue with customer representative , I was told it is company policy to bill ahead and charge for services, even if services are not provided. I was told if the bill was not paid it would go to collections after 30 days from 01/24/2020.
Response to the Revdex.com:To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. The agents the customer spoke to and the supervisor that the agent spoke to were correct. The customer was 5 days into the new billing cycle.CenturyLink bills in monthly blocks and does not prorate the amount due dependent on when the customer decides to cancel service.Notification postcards were mailed to Colorado customers between August 12th through the 16th that this billing policy would go into effect on the 13th of October.As a courtesy to the customer, I have adjusted the late fee applied because the previous payment, for November, due by December 18th, did not get paid until the 7th of January.That leaves a balance owing of $35.00. CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
century link made a claim that a $300 visa card would be sent for signing up. They say the gift card was sent when it was not, they tried to issue another card and it was denied because a bill was late 10 months after the initial card was supposed to be issued. They admit this happened and refuse to issue a new card or credit the account $300. They have breached their end of the contract and do not want to make it right.
I have reviewed the Revdex.com complaint from *** regarding a status update on their rewards card they were promised. CenturyLink is happy to look into this matter and provide *** with an update.
I requested our Business Billing Escalations Department to investigate this issue and provide me with an update. Our Business Escalation Manager Thomas was able to get an override and have the rewards card processed for ***. Thomas contacted *** and provided him with the rewards card tracking number and advised it would be received within 4-6 weeks. It seems the delay was caused by ***'s account status but this has been resolved we are happy to report.
CenturyLink understands how frustrating this delay was we appreciate *** contacting us, so we could investigate this matter and provide and update.
Sincerely,
Mr.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I originally was trying to get internet for my new townhome. I spoke to Century Link and they stated they would have an installer come out. No one ever came. I called back and a lady Anna *** and Brianna both told me that I would not be charged until an installer came out to install modem. I was also told I can purchase the Modem from installer for $150. I spoke to a co worker who has Century Link and gave me their installers name and phone number Rodney-***. He replied can not install in my area and he only services Maricopa. No one came out or called me and holidays came up. January I received a bill from Century Link I called to explain that I have never got an installer to put in my modem and give me internet so why am I getting charged. Spent countless hours being transferred hung up on or told they can not do anything for me. I have not been able to get credited and cancel my account for services I never received. I spoke to Brandon who was going to help me get this done. Than Brandon said nothing can be done. I asked to speak to his supervisor. Josh ID# ***. Josh stated he was the supervisor. I asked what can we work out because I never received services. Josh stated you can pay for bill and we can try to set up an installer. I asked why cant we wipe out charges from September to January since I had received no services and start by sending an installer than once install complete and I get internet we can start billing cycle. Josh did not want to do that and wants to charge from September. I was told I would not be charged until they install modem and internet. Which no one came to our appointment or tried calling me back.
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. Unfortunately, though the install could not be done due to the location, the order completed anyway.This should not have happened, and the supervisor spoken to should have been able to verify that there wasn’t any usage; feedback will be provided to ensure this is not a reoccurring experience.I have adjusted the account to zero and it has already been canceled. CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve Schwartz
Lost service due to Century Links degraded lines. They were unable to fix the issue which left no option but to cancel service. Because the time to diagnose the issue took me into a new billing cycle I was charged a final months bill. I did not have any service during that final cycle so Century Link agreed to issue a Credit and zero out the account. Then I received another bill. after an hour on the phone, the bill was zeroed and everything was fine. This has happened now 2 additional times resulting in hours on the phone. Each time a credit is issued and then I receive a bill again.
I have reviewed the Revdex.com complaint from *** regarding a billing dispute on his closed account. CenturyLink is happy to investigate this dispute and provide *** with an update.
I was able to review the call from 12/10/2019 *** called to have his service restored and cancel his home phone service while keeping his internet service. On 01/03/2020 after the service was unable to be reestablished and working as it should have been CenturyLink agreed to adjust $129.34 due to lack of service. The billing credit was issued on 01/03/2020 reference number *** but never posted to the account. *** contacted us back when the credit hadn't posted we reissued the adjustment reference number *** which posted to the account on 1/28/2020. ***'s account has been paid in full we apologize for the frustration caused for the delay in resolution causing this billing dispute. If, *** has any additional questions regarding this matter he can email me directly I'm happy to help ***
Sincerely
Tack on extra charges, charge for phone calls never made, my mother went 2 weeks with no phone because of a issue they where having. Terrible phone company.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
If I could make this -10 stars I would!! Terrible service and no one cares-except the poor guy that came out after another guy promised like10x to come. Probably got tired of people having to come but couldn’t find why I I have consistently had off/ on internet for years. I finally found where they mashed the modem wire going into the wall somewhere (maybe at install) along the way. The set the desk on it when they moved it back and bad ever since. Repair guy confirmed that was problem all along, although we still have weak service. They promised some refund compensation also but never happened...and can’t get hold of anyone that counts or cares.
Added to the problem is, we’ve had landline dead for 6 month’s until latest guy called and they had”accidentally “ disconnected some card at main office ...all the while everyone claiming it had to be my phones or inside line.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
I was going to initiate services with CenturyLink in Las Vegas and was approached by a rep in our local Walmart. He told me about an amazing deal but because of a previous bad experience my husband was hesitant. After consideration, we decided to give it a shot. I reached out to the rep and gave him my information and told him I wanted the account to be in both mine and my husbands names (joint), he said not a problem, only he gave the corporate CenturyLink rep (over the phone) my husbands name, but my info, so when they did a SOFT hit to my credit, it came back as a mismatch I had to then send documentation to prove my identity. It took approximately 3 times longer than I was advised. Once it was received, we set up our appointment for install. On the day of install I reached out to corporate century link customer service and they advised that there were no problems, but the quoted time frame came and went with no contact from anyone. I called only to be told that my order had been placed on hold because my account was STILL being verified. after another several days of waiting (and 4 different statements received in the mail - all with different billed amounts - before they even installed services), and several different departments that told me they could not assist me, we decided not to have services installed. Imagine my surprise when I had a HARD hit to my credit the next month. I contacted them in November of 2019 and was given an email address to send a removal request to and advised that it would be 30 days for a response. It has been over 60 days now and I still have a hard hit on my credit from them. No one has contacted me and I am STILL receiving email reminders for me to complete my CenturyLink account, that I never had services for. Their business practices are all about a bait and switch, and when you decide that as a consumer, you deserve better, they completely ignore you and penalize you by placing a hard hit to your credit because of their inability to follow through.
Product_Or_Service: High Speed Internet
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. All credit inquiries are hard inquiries and the customer should have been notified as such. Here is the process for having these inquiries removed:“Hard Credit Inquiry Removal Process Customer must mail a written statement (No Fax, Email, Phone calls) to: 100 CenturyLink Dr., Monroe, LA 71203Mailstop: LA0001.3TS171Requirements of the letter are as follows:1.Full Name of Customer2.The date the inquiry was run per their credit report (we need the exact date)3.A statement requesting the removal of the inquiry4.SSN (not required but helps quicken the process)5.Current addressSignature and Date (this grants us permission to access the credit report)”It appears now that the customer has elected to not use CenturyLink as their service provider. If the customer wishes to consider CenturyLink for their provider in the manner that was originally requested, please have them contact the case manager directly at any of the means listed below for assistance.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve *** Case ManagerCustomer Advocacy GroupCenturyLink
We have been a CenturyLink customer for about 8 years; always happy with our service and transferred and resubscribed with each home we've had.
Our last service transfer and subscription for new service plan was in August 2019. It a long wait from scheduling and we were happy when it was finally installed. The technician notified us that day that we'd need new ground wiring to get full speed. Since then we've been running 20 mbps and paying for 60 mbps, patiently waiting for new ground wiring to be buried by an external contractor.
I have contact multiple times via phone and chat, talking with customer service and technical support. I was told the issue 4 separate times that the issue would be taken over by a supervisor and escalated, always followed by, you should receive a call in 24-48 hours. No calls have ever come.
To
whom it may concern:CenturyLink
appreciates the opportunity to review the issues or concerns regarding this
complaint. At
CenturyLink, we strive to provide outstanding customer service and feedback is
appreciated and utilized to enhance our training. An
issue with one of the wire pair was identified by the repair group and has been
resolved. The customer has been given an adjustment to offset the issue regarding
the slower performance, this was issued on January 20th, 2020.CenturyLink
acknowledges the customers’ concerns and apologizes for any issues or
inconvenience that may have been experienced. Sincerely
Complaint: ***
I am rejecting this response because:
We are unsatisfied with this resolve.
Our contract is for 60 mbps but we are still running less than. It is faster now than when complaint was first submitted, but the issue has not been fulled repaired.
We received credit towards 1 month of slow speed (see page 4 on bill attached; $30 credit added 1/20 after I contacted them on that day)
I request credit for each month we've paid for the full speed we contracted for since August 2019.
$30 x (Aug-Feb)= $210 - $30 credit already received = $180 @ $55/month as contracted.
Sincerely
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this rejection. The 40M and up to 60M is\\are in the same price tier. That said I will meet the customer half way and issue an adjustment of $90.00. I will also have a technician follow up with the customer and see how many devices and how they are connecting, run a speed check etc to see if it isn't something else that is slowing the rate of speed. This is because the specifications to the connection at the home show at or above provisioned speed.
Sincerely
In October 2019 I was pricing out WiFi services and century link told me the charge $55 a month and the lady went on to tell me in the state of Colorado if you cancel before the month is up it’s free of charge I just have to return the equipment so I said I would try it for the month and if we didn’t like it we would cancel, after we received the equipment and got it installed after a few issues the WiFi wasn’t very good it would disconnect and so October 18th I called and canceled and returned the equipment on October 22st and was told by a male I wouldn’t be charged and everything was taken care of than in December I got a bill in the mail stating I had a late bill of $111.06 and I called multiple times and they told me that they never heard of that and it didn’t matter what anyone told me I own the money and that’s that. I received another letter on January 18th stating I had to pay the bill by January 20th 2020 or it would go to the collection agency and I called on January 20th 2020 at 4:22 pm trying to pay the bill and while paying we got disconnected so I called back and the male of the phone said I couldn’t pay the bill because it went to the collection agency on Jan 19th and he wouldn’t give any information other than that, at 5:32 pm on January 20th 2020 I called again and tried to make the payment again and that time they let me make the payment and I also got a confirmation number.
This company is so messed up and has caused so much stress and confusing in my life they have lied When I call I get told different things every time.
I have reviewed the Revdex.com complaint from *** regarding disputed charges and 30 day trial promotion. CenturyLink is happy to look into this billing complaint and see what we can do to help.
I was able to listen to the call from *** from 09/30/2019 she called to see about military discounts for her upcoming service. The CenturyLink consultant Kamilah advised there weren't any military discounts. *** stated that she ordered the CenturyLink service through Dish network not a CenturyLink consultant. It seems *** was given incorrect information from Dish Network CenturyLink doesn't have a 30-day trial period and the monthly rate *** was quoted of $55.00 per month was also incorrect her CenturyLink rate was $45.00 per month. *** canceled the service due to the WIFI service not working well and returned our modem. I also reviewed the billing dispute phone call from 11/25/19 with our agent Jessica who correctly explained to *** that the charges were valid since CenturyLink doesn't have a 30-day trial period.
Based on my findings I have credited the closed CenturyLink account for the disputed $111.06 as a courtesy due to the misinformation *** received from Dish Network during the ordering process. This adjustment will create a credit balance on the account and be refunded to *** via check in 30-60 business days.
CenturyLink apologizes for the frustration this billing dispute has caused *** and the time she has spent trying to resolve it. CenturyLink appreciates having the opportunity to provide a resolution for this billing dispute.
Sincerely,
Mr.
They installed internet service to my home and it didn’t work properly. They had a technician come out and he couldn’t get it to work. Half of the streaming services I subscribe to would not connect. At the time the tech was here he said it must be the streaming services. I still had my previous internet connection live. I switched the line over to the previous company and showed the tech that everything worked. He said he would have to have the bundled lines in the area checked. Service is still not working and I have received a bill. They expect me to pay for a service that is not working.
We’re sorry to hear that you are not satisfied with your CenturyLink customer service experience. In order to assist you further, a member of our Customer Advocacy Team will contact you via email at the email address provided in your review.
Thank you,
CenturyLink Customer Advocacy Team
Multiple times have I contacted CenturyLink to address the fact that despite the fact that I pay and I pay and I pay, my internet service has been horrendous from the get go, but none worse than it has been this past 30 to 45days. I've had line tests run, a tech come out, assure me the issue was resolved, talk himself up about being an Ekite tech yet here I am, still, the day after, without working reliable internet and my job is wholly internet reliant. Ive been told that the best they can do is to get ANOTHER tech out in THREE DAYS from now. Pretty sure that no one at CL just gets to take three days off work because their internet that they pay religiously for is down. Unacceptable in the extreme. There's no way to even expedite URGENT cases, for people who are STILL having issues following a tech visit. That's asinine. This month wasn't the first time I've contacted these buffoons about this issues, either. My internet has never been reliable or worked well under their providership, it's only gotten worse over time.
I have reviewed the Revdex.com complaint from *** regarding chronic internet service issues. CenturyLink is sorry to hear about the service issues we are happy to see what we can do to help resolve them.
I requested our Repair Escalations Team check the repair history and correct any currently internet service problems. The recent repair request history shows two repair tickets in the month of January. The Repair Team advised me this issue has been resolved there was a problem at our terminal it was fixed via a technician dispatch.
CenturyLink understands *** frustration with the service issues we do our best to resolve any issues that come up ASAP. As a courtesy for the service issues I have issued a credit for one month service which will show on *** next billing statement. CenturyLink appreciates *** reaching out to us, so we could ensure the service issue has been resolved.
Sincerely
Complaint: ***
I am rejecting this response because: (a) the internet issues continue even after tech dispatched -- there's obviously an issue with the lines onsite, in the complex, as mentioned by the first "experienced" tech, or going from the lines to our home because even when hardwired in through Ethernet, we experience hiccups or delay; (b) on two separate occasions, I received messages back from CenturyLink reps via Chat, indicating that the would process a credit for the inconvenience of (i) the time it took to dispatch a tech and (ii) the amount that said time affected my work performance, specifically and unilaterally tied to my internet service, and no such credit has been applied. I continue to pay for subpar internet service and it's DSL! They won't even roll out any of their faster services in my area -- the downtown Portland metropolis. The issue has NOT been resolved.
Sincerely
I have reviewed the reply from *** regarding service issues and a credit request for downtime. I requested our Repair Escalations Team check *** service they advised me the service is stable and working as it should. The Technician did advised multiple devices are using the service at the same time which can degrade the internet speed. I issued a credit for one month of service on 02/12/2020 which will show on *** next billing statement that will generate on 03/06/2020.
Sincerely
Complaint: ***
I am rejecting this response because: While I do appreciate that Mr. issued a credit after my previous response, the service IS NOT working as it should be. I don't care what your outside line tests show; I care about what kind of connectivity I'm getting that allows me or disallows as the case may be, from performing my internet-based, remote job. Obviously, at this point, we just need to find a different provider because just because an outside line test seems to indicate that things are "stable" does not stability make. Sit here in my home on my laptop, hardwired into the Ethernet -- Mr., if things are working so well, then there should be, per your tech's words, no slowdown whatsoever where a hardwired device is concerned, right? And yet... So, please, I invite you all to come join me for a day as I have to sit and wait and watch the internet disconnect and act like I'm on AOL dial-up from decades past. It's painfully slow even when other devices aren't also connecting or attempting to, through WiFi; when they do at night, you can't even stream Netflix or PrimeVideo or YouTube w/o things "buffering" every 2mins (if you're lucky). It's atrocious, really, that people have to take to the Revdex.com to get a company to hear them and barely at that.
Sincerely
I switched providers. CenturyLink was advised in the timely manner. Equipment was returned in the timely manner. They continue to bill me because THEY did not removed my account from the billing system in a timely manner and continued to charge me after the service was discontinued and their equipment was returned and no longer in my house. They are not helpful and said that even though I clearly no longer have their service, they will continue to bill me and add charges and that it could continue forever and there was nothing I could do about it. They are taking advantage of senior citizens.
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. The august bill has unchanged CenturyLink charges. The DirecTV charges amounted to $80.22. which brought the account balance to $180.54.The September had the same CenturyLink charges but saw an increase in DirecTV charges of $68.71, bringing that bill for both services to $249.42.The customer only paid $180.54 as was the case the previous month. That left the charges for the $68.71 increase for DirecTV unpaid and that balance carried forward.The October bill did not get paid and this leaves a total of charges for both services unpaid at $331.84. These are valid charges and will be sustained. CenturyLink pays DirecTV in advance of the bill so that there isn’t any interruption of service. I am sustaining the unpaid DirecTV balance of the September bill and the entire October bill.I have issued an adjustment of the difference (Late fees) for a total adjustment of $23.79. This leaves a valid balance due of $331.84.CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve
Complaint: ***
I am rejecting this response because: Additionally to my prior response, while my daughter is apparently going to pay the bill so that I don't have to be harassed by this company any longer, I still want this corrected (and then refunded) because I cancelled my account in September and returned all equipment in September. The bill in October is invalid because they did not process my cancellation in a timely manner in their system. They have admitted that multiple times. The October invoice is invalid and needs to be reversed. My daughter's payment for the October invoice should be refunded to her.
Sincerely
To whom it may concern:CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. I have considered the customers' new information and have decided to adjust the CenturyLink Charges in the amount of $114.84 but sustain the DirecTV charges. It is the customers' responsibility to cancel the DirecTV service, CenturyLink cannot cancel or change the DirecTV program or account status only combine the bills.Since the customer has paid the collections account this will result in a refund of $114.20.Again, CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely,Steve
Complaint: ***
I am rejecting this response because: I appreciate the partial refund, but once again, they are missing part of the issue. DirecTv was paid directly. See attached. The DirecTv portion should also be refunded.
Sincerely
After a phone call to see if they had any deals and if they could increase my speed they offered me a loyalty discount. With that discount they did not disclose that they were going to dump my internet speed. I had 8Mbps they decreased me to less than 3Mbps. I called back to see what happened and to have them put me back and I was told it was not available in my area. I explained that I just had 8Mbps in my area. Now I receive less than 3. We have no other options in my area and Centurylink knows it. Also after complaining they sent out a service rep. to check the lines everything was good. I did a speed check after that and was at .75Mbps, so I called again and they sent me a new modem equipment no charge. Until they charged me for it... So on the phone again. I keep getting oh we are so sorry we took advantage of you but there is nothing we can do.
Continuing to call about speed problems, after an hour and a half on the phone Centurylink disconnected us and when we called right back it turns out it was after business hours still no resolution.
For the past few days, I have attempted to change my password on
my account. I have a different account no. besides my phone no.
I was on the phone for 1 hrs. w/a technician(Dan), who told me he couldn't resolve my problem and then I was on the customer service chat session on the Internet for an hour and they were of no help.
I have reviewed the Revdex.com complaint from *** regarding having problems changing her online account password. CenturyLink is happy to review *** account to ensure she was able to resolve this password issue.
I reviewed *** call to us from 01/09/2020 our consultant Javier was able to help her update the online password. CenturyLink appreciates *** contacting us, so we could ensure this issue has been taken care of.
Sincerely,
Mr.
The Internet provider CenturyLink had left customers in the area code 83686 without internet for the past four days. Each time we contact the company we receive another probable time for the internet to be up. The customer service is incompetent and does not have any answers about the problems for the internet being down. We are customers paying for this service that has been not provided by CenturyLink.
I have reviewed the Revdex.com complaint from *** regarding their internet service being down requesting an update. CenturyLink is sorry to hear about the service issues we are happy to investigate this matter and provide *** with an update.
I contacted our Repair Escalations Team who advised me the outage was caused by defective parts in CenturyLink's terminal that services Cornelia's address. I received an update informing me the new parts had arrived and were installed on 01/20/2020 the problem has been fixed. CenturyLink's goal is to restore service ASAP and give our customers the best estimate of when the problem will be fixed. Since Cornelia's service was down for 6 days their account has been credited $34.50.
CenturyLink apologizes for the outage we certainly understand how important having working internet is to our customers. CenturyLink appreciates *** contacting us,so we could provide them with the cause of the outage and update them with the repair status.
Sincerely,
Mr.
Complaint: ***
I am rejecting this response because:Your company missed the point to make changes to processes related to CenturyLink Internet equipment going down. Every single day and even twice a day, the company changed the repair completion date and time. Further, every time we contacted the support team, we were giving inaccurate and pure lies (like last Thursday when we were told the part was in and the internet would be fixed that day by 1 pm. Of course that was pure lie since Friday and again Sunday the same customer support told us the parts are still being shipped!!! The communication between us and the support team showed a pure lack of care and willingness to actually research the problem.
Yes, the Internet was finally working last night after almost eight days in this time I could not do business from home and my children could not do college homework and this cost us lost business and time. I had to call my phone company Verizon to set up hot spots for each phone at $20 per phone.
I am sharing with you this for your company to take responsibility for the consequences of your company not delivering expected service that we pay and expect. I was hoping that my reach to Revdex.com will serve your company more lessons learned than reimburse me for the 8 days without Internet because you can’t put a price tag on the destroyed relationship with customers you had for more than three decades! Unfortunately you missed the point and the opportunity to make this horrible customer experience into an opportunity to improve.
Sincerely
They over charged me for MONTHS and I finally cancelled service after receiving an outrageous +$300 bill, charging me for things I didn't have and or had never had. Now they have sent it to debt collection almost 3 years later.
I have reviewed the Revdex.com complaint from *** regarding a billing dispute on her closed CenturyLink account. CenturyLink is happy to investigate the billing questions and provide *** with an explanation.
The account history shows *** account was closed by CenturyLink on 07/25/2017 after payment arrangements weren't kept. On 07/19/2017 the term of the payment arrangements were confirmed including the amounts and dates that needed to be paid on. The account notes show there was a billing dispute for our @ease internet wiring service we removed the feature and credited *** account on 06/22/2017 along with late fees.
Based on the account billing and payment history the remaining balance of $333.53 on the closed account were for CenturyLink services that *** received and would need to be paid. CenturyLink appreciates *** contacting us, so we could look into these charges and provide her with an explanation.
Sincerely
Complaint:
am rejecting this response because:the over billing issue was a continuous issue, I was calling and fighting Bill's monthly, yes the history will show late payments along with over payments as I was constantly calling to get the situation resolved and NEVER got it corrected that's why I terminated service. I do not think its right to pay for services that were never received.
Sincerely
Just the absolute worst FIVE HOURS on the phone with them today to tell me they could sent a technician out between 9-3 on another work day and that I’ll just need to wait until then for internet.
Prepaid for Dec service on 12/03 and canceled on 12/06. Was owed a refund for the month and as of 01/14 still have not received anything. When I called I was told "oh there was a billing error and it wasn't processed. We will send a check 45 days from today". So according to them, it is acceptable that we are now waiting 75 days for them to process a refund. They need to issues a refund now.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
The initial adjustment was issued to the account as a prorated credit on the account, not a refund. Usually after a certain time period these are manually sorted, and the refund is issued.
After adjusting the cancelation fee and accounting for three days prorated charges, I have issued a refund of $42.36. Please allow 14 days to receive this refund.
CenturyLink acknowledges the customers’ concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely