Lumen Technologies

It should be ZERO STARS in the last 2 days the internet has been down 4 times, in the last 6 months it has gone down an average of 2 to 3 times per month. my speed is as low as 200kbps and rarely at 20 mbps when I am paying for 20mbps. 20mbps is the highest speed I can get in my area. I have heard from neighbors who have the same issues one neighbor has said that centurylink tells them theyc an only get 10mbps in this area another neighbor is being billed for 20 mbps but centurylink is saying their computer says they are only paying for 10 mbps. the whole county I live in is centurylink and about every 3 months the whole county loses internet and phone service. Centurylink is the only internet and phone company in this area. A lot of people are afraid to complain about them because they dont want to lose service.

The customer service is absolutely horrible. Multiple times I have been put on hold for over 45min just to cancel my account and confirm cancellation. When I try to speak to a supervisor the same thing happens. Now I am being charged for an account that they are obviously making impossible to close.

Warning to existing customers who are being forced to purchase or lease modems when making a service change. Make sure to press the issue with a representative, you most likely do not need to purchase a new modem.
Centurylink clearly tries to force existing customers to purchase or lease their modems while changing service. I recently upgraded my service to 100 mbps and purchased their modem at the time. Today I went online to request a transfer of my service to a new home address. When you fill out the service change request online they force you to choose between leasing or purchasing a new modem. There is no option for keeping your existing modem or checking to see if you modem is compatible. I began using the chat function and had the following conversation (I have a full transcript of the chat on file)
Me: I am moving. I already have a modem, can't I use the same one instead of leasing or purchasing a new one?
Tech: Thank you for authenticating your account. I would be happy to help you move your service and check to see if your current modem is compatible! While I am in your account, if I see anything that will benefit you, I will be sure to let you know.
Me: ok
Tech: Is this your new address (removed details)
Me: Yes
Tech: Thank you. Unfortunately, it looks like the new address will require a new modem.
Me: Why is that? I just had a tech to my current house a few months ago for the same type speed of service and the modem I purchased from you was fine.
Tech: Are you able to tell me which modem you have, so I can make sure the correct one is on file.
Me: I am not at home so I cannot. How come using my own modem isn't even an option on your service screen? Seems like you are just trying to sell modems
Tech.: Let me double check our records.
Tech: Your modem will work, so I can remove one from the order!

Worst customer service I have ever experienced! They offered me a deal for Direct TV. We had their Prism service, They Direct TV tech came out and stated we could not have a dish in our area because of the trees. I called Century Link and told them not to turn off the Prism. They said they would not. Came home to no Prism and no internet. Called for help. I got transferred 5 times in the course of 2 1/2 hrs on the phone. I had people hang up on me, refus e to give me a manager, and they kept transferring me without any notice of who andwhy I needed to be transferred. I finally was able to get someone to help. They re-re-activated my Prism and internet. Came home today again to no Prism. Called and again have been on the phone for 2 hrs. Transferred around, telling the same story and no one can figure out what is going on!!!! They tell me now there is no Prism, yet they reactivated it last night. I feel like I am being punked. This is so beyond infuriating and to have clueless reps on the other end makes you feel hopeless and angry. Something needs to be done.

My husband *** called to cancel services on 3-30-18 when we started service with ***. He was given confirmation # ***. We assumed we would receive a final billing notice for services up to date. We have made multiple calls to Century Link only to be transferred more than 9 times each time, only to be told that they had no record of our cancellation and that they did not cancel services until July and that our account would be sent to collections. We have both tried multiple times to get this resolved and have received no help. I was told that our account would be sent to collections if I didn't make a payment so I made a payment of $300 on 8-28. They state not that we still owe a total of $382.

My home phone/internet bill has increased by almost $40. I was paying approximately $86.00 per month, and my promotion expired. I called Centurylink to see if there were any new promotions they could give me and was verbally told that I could sign up for the "Price for Life" program, and that my base charges would be $75 or $76 per month (base). This meant I would be paying the same amount I had previously been paying with taxes (around $86 per month). However, the next month, my bill increased to $121.00. This month, my bill is $122.00. I have not received any new services--just home phone and internet, yet my price has drastically increased. I did not and would not have agreed to this. Before filing this Complaint, I tried calling Centurylink on 8/28/18 and was disconnected after being on hold for approximately 5 minutes. I never reached a live person. I do not have time to be on hold just to be disconnected--I have the same business hours as Centurylink. Centurylink misrepresented the amount they would be billing me.

In may I got intent through century link, have called about every 2 weeks for it not working
Today 8 28 2018 they shut my internet off for non payment problem is I paid it it cleared my account on 8-2-2018. Ihave screen shots of the payment, it clearing and the 20.00 credit on my account

I've been without working internet service for 2 weeks now. Everytime I call for support they claim a technician will be on their way to help the very next day...a technician never comes. I've been repeatedly lied to by the company retention department. they are my only option for internet in a rural area and I believe they know that.

So I will admit we got behind in paying our bill with centurylink. In July we got a notice that they had cancelled our service with them and direct tv (it was bundled). So I called found out what was going on and paid 212.11 in past due. I asked the customer service representative, due to me wanting to cancel the service anyway if I would need to submit a cancellation form. She said no, due to the fact that it was already cancelled that it would stay cancelled. Well I got a bill on 7/27/2018, and so I called them asked what was going on as to why they could bill me when I cancelled the account. They said it had not been cancelled and I was like please cancel the account and I also told them that I would not be paying for the amount owed as I had understood that my account to be cancelled. Then, I got another bill my email, and I called them again to ask how they could bill as my account was cancelled. Got told once again, no it had not be been cancelled and so once I again I went through the steps of getting it cancelled. It seems this time it did go through but not before they sent me another bill for 332.26. So I called again and got disconnected, so my husband called and he was informed that the account is cancelled but since we were in a bundle deal that they had gone on to make payments to Direct TV. Direct TV was cancelled the same day as my centurylink and I had gone on to DIrect TV and get my account set up with them. They are now saying we owe them 300.00 for direct TV for one month, which our direct tv was never over 97.00 at the most. Also when I was cancelling my service all three times, they kept asking me over and over again if I would like to come back to them. In one phone call it was 16 times, I counted and then when I explained to them I went to another provided got real nasty with me and wanted to know which company I had gone with and got even angrier when I told them I would not tell the. I guess I am just really upset because it took 3 to 4 times to get this taken care of and it is still not taken care of.

My home telephone is not working correctly. I have severe static on the line and have had repairmen come out to try to fix it to no avail. This has been ongoing for at least three months. The last repairman told me it is in the line and has to be dug up to fix it and affected numerous customers on my street. No one gave me a timetable when this is to be done. He gave me the supervisor's number 520-884-3025 named Paul to call to see about getting it fixed. I also have another number given to me by Century Link online complaint as 520-342-6159. I have left numerous calls on that number but none have been returned. No repairman from Century Link can fix my phone.

I don't receive many calls on my land line but the important ones like the death of my brother and today line showing busy (it is not) with incredible static on the line and I cannot use it because now my cell phone is not working correctly.

I do not understand how a company like Century Link ignores a customer like this. I am through calling and if I don't hear anything from the Revdex.com I will go to KGUN news or contact the governor or Corporation Commission. Yes, they gave me a credit this month (I hope) but this has been ongoing and the past three months I have been paying for a phone I cannot use. The repairman said it also affects my internet by slowing it down.

Had services installed November 2017. Nothing but issues from beginning. Service going down, static on phone line and techs that did not know what they were doing. Was to be given a full credit due to all the issues. Disconnected their service and went with different provider (no issues now from new carrier). Never got a bill after disconnection. Now, they sent to collections for a credit that was to be issued to us. Can not get anyone from the company to assist to resolve this. Have tried.

The company has repeatedly overcharged me for their services. I agreed to paying $40/mo for internet and am being charged $50/mo. The company's customer service has been unhelpful/unresponsive.

I have been with them numerous months and have had shotty service due to the giant wire laying in my back yard still from day one I was then told within three weeks of installation they will be sending somebody to fix the wire well here we are wire still laying in my back yard and I have no internet I paid it over 2 hrs ago cuz I spaced it so it was off but like I said over 2 hrs ago and still have internet so I call them and ask about both of them and was told that I would have to wait 24 to 48 hrs before service is restored but no answers about the wire

I was late in paying my bill so my service was turned off. I paid the bill in full about 5 days ago. I still have not had my service restored. I have tried twice to resolve this issue through customer service. I am being billed for a service that I am not receiving and I am getting no response from customer service.

This is the second time I have paid for services without CenturyLink delivering. When my internet was originally installed at my previous address in February I had to wait a week to get my internet fixed when the connection stopped immediately after the installation professional left. It took me about 5 hours on the phone trying to get a hold of someone who could help me. It was a nightmare.

Service is not performed on promised date; I was left with a note to call to reschedule. When calling the number, I get bounced around between unhelpful people and even hung up on. After 2.5 hours on the phone, I get no explanation for why the service didn’t happen and a new service date 10 days later. When chatting on the website, 4 different agents disconnected me after not being able to find an answer on why my service was not performed and left with a message to call the same 1800 number that was unhelpful earlier. All of the responses are a copy/paste conversation as all 4 of my chats were the exact same script.

not enough time in my life to list all of my complaints. WHY DOESNT SOMEONE DO SOMETHING ABOUT THIS HORRIBLE COMPANY? WE NEED HELP NOT LIP SERVICE.

I received an e statement-paperless statement-that my bill for my internet services is going to be $87. I normally pay about $38. I noticed last month the price had rose to $44 for no listed reason on my bill. As well my bill does not detail why the price has gone up.

I have called 3 times to cancel my service with CenturyLink. They keep telling me it’s cancelled and yet they keep billing me. I just received my 3rd notification of autopay.

The website says that it is price for life on internet - no rate hikes, no contract, no bundling needed. I am only paying for internet. They doubled my rate after 2 years and customer service told me that the promotional period ended. Unfortunately, I only saw the increased bill on a Saturday morning, and the only people that have access to cancel my plan work Monday to Friday. Centurylink will charge me a prorated amount that includes the weekend when I was not allowed to cancel my plan.

Upgraded to 40 mbps per the reps request yet I continue to receive less than 10mbps regardless of time of day. When contacting tech support two days in a row they claimed that their system was down and they were not able to help. They were clearly not fluent in English and so proceeded to copy and paste random suggestions and when I asked for more help they informed me again their system was down and rudely advised that there are other reasons people contact them for tech support.