Lumen Technologies

I signed up for services I’ve been trying to cancel them but their customer service is horrible they keep transferring me from department to department and I just want to close my account I cannot get hold of anyone to help me

You should be allowed to put negative stars. I've never seen a company ran as poorly as this. My internet is down about 2-4 times a month. I request a tech to come and fix the issue and am told if there are any issues with the internet inside the house it will be a minimum of $89 service charge. Do not I repeat DO NOT use CenturyLink.

I was quoted $78 per month to change to Direct TV and turns out my bill will be $131 a month. (after I received and outrageous bill for $250, for miscellaneous charges and partial months billings. Apparently my internet was not included in the amount quoted to me that I agreed on and started services based off of the quote. This is fraudulent and I am upset after being a customer for a very long time.

Cancelled service, returned modem well within the allowed time period. CenturyLink reported on my credit report a collections account TWO DAYS AFTER I CANCELLED MY SERVICE. I have requested three times to have the collections account removed and they will not respond.

Century Link will not correct my bill. They are charging me for something I do not have nor want. I want internet only at the price they are advertising and they refuse to give me that price. I have called and called...asked to speak to a supervisor...was put on hold for over 1 hour, nobody came on the line. The price they are offering online says $45 a month for 40MBPS internet, plus the $10 modem charge which would be $55 plus taxes. I have called about this for over 3 months. They keep charging me $77 a month for the MBPS. The last call I made TODAY, the rep said you have to change it online. I said I tried over and over...including today. It will not give me that price but my bill says that is the service I have. I have 40MBPS...but they will not and I cannot change it to the price that is on their website. I have been overcharged again on this bill and previous bills. They said on previous months that I am getting the best price...that was not true and I saw it on the website today. I want to be credited for the services I do not have and I want my bill to reflect the pricing they advertise. This price for life crap they advertise is 100% FALSE, based on what I have experienced for months. No two bills the same.

I called CenturyLink on 8/14/18 and found out that they served our area. I had an appointment set up for 8/17/18 for installation. When the tech came out he had said that our phone line had been cut and that it would be 2 weeks before he could come back out to install our services. 8/31/18 was our 2 weeks, first thing in the morning the tech texted me and said that he may not be able to complete our order and asked if I wanted to reschedule. I said no. Well the tech never showed, but called about 2:45 pm and said that our phone line was still cut. Not sure how he can tell if it is still cut by not showing up....so I called to cancel my service. When I called, I was told that our account had been put on top priority due to now having to wait 3 weeks for installation. The representative told me that they would be here either Tuesday the Sept. 4th, or Wednesday Sept. 5th since they were closed Monday due to it being Labor Day. I called Tuesday about 11:30 am and I was told that our appointment had been pushed back to Sept. 9th! That was it for me! I had been pushed back for an entire month, I had been lied to over and over, and the excuse was that our area was extremely behind for appointments. I cancelled my order, I was tired of fighting with them to always be told something different. I shouldn’t have to wait a month to get service installed....and on top of that, I got a hit on my credit for something that I couldn’t even get!

To: Revdex.com August 28,
2018My wife and I own our home in Arizona
where we have four television sets with four boxes from Century Link. Generally, we live therefor five months,but due to circumstances, we were there only March 8 until April 10, 2018.The Century Link television boxes were put on vacation in April, 2017,until I returned on March 8, 2018. At that time I had one box activated. A representative/technician of the
company came to activate one of the four boxes, the others were not activated.
At that time, the technician told me when you leave now he said we would like
to have your four boxes back. The technician informed me that the company would
be sending me a large cardboard box to put the television boxes in to bring them to a CenturyLink office in Chandler, AZ. It would be cheaper to close
the account, than to put the account on vacation. I, in person,brought the four boxes to the Century Link office in Chandler, AZ, on April 10, 2018. The associates in the office assured me that things would be okay and that service would be discontinued until we returned to our home in AZ.I
received a Century Link bill, which I paid on credit card, in the amount of
$106.97.My assumption was that my business was
done with Century Link at that time, and the account was closed. I received a
bill in July, 2018, for $163.40. I did not pay it. A check was sent to me for
$3.16. At that time, I didn't understand why a refund was sent when I paid the
bill. I received another bill for$300.47. I talked to a CenturyLink representative on the telephone, they said I don't owe the $142.59, but I owe the remainder of $157.88.I
received a telephone call from a collection agency that I owe $300.47.I would appreciate help in this matter
from the Revdex.com. I do not like having this affect my credit
rating. I don't understand why bills are sent to me when the account is closed.***.

Century Link is the WORST COMPANY EVER! Besides the numerous poor experiences I've had, i'm forced to stay with Century Link for work. Recently, there was an outage and I was promised to get a free month of service... Of course that didn't happen and I received a past due notice. When I try to call and get this resolved, no one knows how to find my account or assist me. I have been with them for 10 years and still get treated like trash! I want my bill adjusted to zero!

I called in to CenturyLink and was offered an upgrade from my current 40 mpg to 80mpg free of charge. However a day before my install I was then contacted by CenturyLink representative explaining that the order that was placed is not free and that I will have to pay $60 for the installation. I explained to the representative that CenturyLink should fix this issue by honoring what was told to us but the representative refused. I asked for a supervisor and I initially was denied one but then was told one will contact me within 24 hours however this took place on the 29th it has since exceeded the 24 hours and I still haven't received a call from a supervisor. It is not a customer responsibility to pay for the consequences of being misinformed.

Have had this "service" for nearly 9 months and the service and performance has been extremely unsatisfactory. Signal strength is worse than the old dial ups and many times we have ZERO internet signal. We have had multiple calls to customer service, tech support, have had techs to the house many, many times and the performance is grossly unsatisfactory. We have had our cables replaced and NOTHING inside the house (1940s era) has been found. Our needs are simple: we have a desktop and our two cell phones which use the wireless connection while we are in range. We cannot watch a TV show without RESETTING the wireless modem (has been replaced already), 2-3 buffering sessions per hour and dropped connections. Our screen quality is high pixelated. When we call the customer service number for assistant, we are CONSTANTLY 1) told no problems are noted in the area, 2) we will have to WAIT TWO BUSINESS DAYS FOR A TECH TO ARRIVE (on 2 occasions, the tech did NOT arrive and again we had to wait two more days for tech to show, 3) held hostage by a heavily accented hispanic woman (April?) for over 40 minutes (minimum 30 min while she stumbles through her language barrier and must repeat over and over her 'script' to us) on the phone while she checks our billing status (we usually have to provide our personal information, name, phone, account number etc. 3+ times during ONE call) and tries to sell us inside wiring insurance (borderline ILLEGAL since we are not receiving the service we paid for)!, 4) after the CS rep runs a 'test' on our system, we are again told she can find NO problems with our service. We have been told countless times by the arriving tech that someone (a new outside contractor because Centurylink fired all the regular employees) knocked out wire loose because they thought it was an abandoned line (while we continue to pay our bill for TERRIBLE service). This has happened on multiple occasions. We were promised the last time that 10 days of our bill would be credited for all the trouble we have had and IT NEVER WAS. Absolutely the most awful customer service experience we have had with ANY product/service in our 60+ years. We have asked REPEATEDLY for the help of a supervisor and have been told 'there isn't one and that the supervisor will tell us the same thing that the phone customer service person tells us". We have photographed our TV picture, including non-stop buffering and advice that the 'signal strength is weak' message. We cannot use the wireless signal while using our phones in the house because the signal is so weak. WE ARE NOT GETTING ANY SERVICE THAT WE ARE PAYING FOR!!!!!!!
ACCOUNT NO. ***

We are hamstrung because we have only one other choice (DISH is not a choice because we are not TV watchers and have no need of their type of service.) We only need INTERNET! No phone, no other bells or whistles, just RELIABLE INTERNET and have not received it to-date.

I originally contacted Century Link (CL) to get internet service on 18 July. The agent I spoke to did not listen to me, that I was in a new build house, and therefore messed up my account. She told me I was required to have a CL modem (not true). She put down my account as DSL. She also stated that the modem would be shipped to me, and that a technician would not need to enter my house. The first appointment was missed on 23 July without contact. The second appointment was missed on 24 July without contact. Both days I had to be home 0800-1700, missing work. A technician arrived on 25 July to conduct the installation. A modem was never shipped to me, and the technician did not have one. He had to enter my house to install wiring, but told me the internet service wasn't working and needed higher level repairs. I contacted CL for technical support or an update on 2 August, 3 August, and 4 August. No one was able to help or even determine what the problem was. I spent hours on the phone only to discover CL had my account listed as DSL when I had fiber. I contacted again on 12 August and was told my repair ticket was elevated, the local supervisor had been notified to contact me, and I would receive a bill credit. I contacted CL again on 14 August where a customer service representative berated me for demanding resolution, stating that it was a capitalist society and if I didn't like my service I could get a different provider. I was eventually transferred to a different agent who determined all promises/actions supposedly completed by other agents were false. She successfully gave me a bill credit, but I still have a bill for the modem I never received. I was never contacted to explain what the issue is, why I don't have service, what is being done to fix it, or a timeline to expect service. As of today, I still do not have service. I attempted to contact customer service or technical support, but due to the holiday, all call centers are closed. I have been waiting for internet service for 47 days without any attempt by CL to keep me informed or resolve my complaints.

Centurylink has repeatedly taken double the amount out of my bank which is set on auto pay? I agreed to pay what they ask of $38 per month and now I just realized that the past 3 months they have been stealing $37.49 more out? Which equals $85.39. Centurylink did this unannounced and for no reason? If anyone signs up with a company and agrees to pay a set fee of $38. It should stay at $38! I shouldn’t have to keep checking my mail to check if they took more money out of my bank for no reason and without warning me first.
Thanks

I paid $45 a month for internet plan that provides 10-12mbps.
However:
1. The actual speed I get is below 3mbps. It happens almost every other day.
2. The internet is not stable. It loses signal every 10 seconds. It happens 3-4 times a week and lasted for 24+hours. I use internet phone and I lost connection every 10 seconds during those "special unstable days".
3. I called customer services multiple times and nobody can give me an answer after months of dealing with this problem. Eventually CS agreed to send someone to check it and told me to wait for the appointment. I waited all morning to find out the technician skipped my house and only checked the box down the street. However, the internet got worst the same day after he checked it (It went down to 1mbps). When I called CS, they told me they would paged him/his manager to have them call me back. CS tried twice but I didn't received any phone calls from Centurylink.
4. CS told me is my modem problem even tho I switched to a different modem but the problem continue to persist.
5. I found out that my monthly rate is significantly higher than my neighbors for about $15-20.

I am really disappointed with Centurylink. I have been a loyal customer for years. I called CS for months and last week they finally send someone out. When the technician were suppose to come out for the appointment, how can he just skip my house? If I don't need to be in the house, why the CS told me to wait for the technician? After all, when I asked to speak to the technician, they just refused to call me back. What kind of customer service is that? For all I know, he could have skip my house and lie about fixing my internet down the street because my internet didn't get better/stable that day or after and I never seen him working around my house.

I am really tired with centurylink and the internet problem. If my internet is still unstable, I am going to cut it and switch to the other company that can provide a stable connection.

Centurylink is the only provider of isp in my area. They know we can only use them. I pay for 1.5mbps of internet. However im not receiving the amount I pay for. I've called and complained bc most of the time you can't get on the internet with 1 device, muchless multiples. When I called to complain they tell me its bc our phone box is designed to carry 15 houses and they have double that amount in our box. This prevents everyone from getting the services that we pay for. They even tried to sell me a faster speed when they can't even deliver on what I currently paid for. I am in online college and I can't hardly access my school work bc the internet is so poor, its worse than dial up. Century link is aware of the issue and refuses to fix it. But they happily collect thier money every month knowing they aren't providing the services they are supposed too.

Centurylink doe not care about the customer. Landline went down 4 days ago they refuse to look at it until next week. That was my only reliable way to get 911. This is not the first time it has occurred this year they are digging less than 2 miles from my residence they are telling all their customers around me that they will come out next week to check the service to see if the problem is in their houses, they whole area is down they know that rural areas do not have a lot of choices so we have to put up with their crap if someone gets hurt and can not get emergency help I hope they sue them out of existence.

I have tried multiple times to cancel my service.
The website says I can only cancel through an agent.
The first time I called was 2 weeks ago and the representative said I couldn't "schedule" a disconnect time and that I should call back when I was actually ready to disconnect.
The second time I called the agent told me that they could transfer me to the department that handles that but that there was only one person handling the disconnects for
my program and they had a fairly long cue and probably wouldn't get to me before closing. This was a little over an hour before closing.
The third time I called I spoke to an agent who also would transfer me but he too said the cue was over an hour. I said I was at work and could not sit on the phone for an hour.
This was Friday, and the agent (Josh) said I could call tomorrow. I asked are they open on Saturday and Josh said yes they open at 8:30 am. (6:30 am my time).
I called this morning (Saturday) and the recording says they are open only Monday through Friday only.
I now have to cancel my debit card and order a new one to prevent the auto payment from coming out of my account.

I pay CenturyLink for DSL service, about every two months their line develops problems. They promise a service person for a few days after my service request. 80% of the time the service person does not show on the day promised and 90% of the time they do not show within the promised time window. They require n adult to be home for the repair which requires me to take off from work. When they do not show up as promised I have to take additional time off. CenturyLink will not compensate me for time lost due to the scheduling issues. Nor will they make the repairs permanent

This company has deceptive sales practices to gain new business. When I inquired about their services before moving to the area, I was lied to by the manager Lisa at the retail store in Wake Forest NC. Lies included service install fee waivers (was promised install fees would be waived but I was billed full amount) and that fiber optic was available form my home vs. dish. The only reason I chose this company over other providers was the fact I would not require a dish which I found out was untrue. I have written the company several times through email and mail, requested Lisa’s manager call me and even requested Lisa’s managers, manager call me though no one will return my call or acknowledge my complaint. I am disturbed this company will not follow up with me and address the deceptive sales practices to gain new business.

I take care of my 87 year old dads phone. We have been trying to get it fixed since June 6, 2018. I have contacted them at least 10 times in regards to this. It is now September 1, 2018. Yesterday they left him with the phone not working saying they would be right back. He as of today has no phone.

Over the last two years, we have had to have the phone repaired about every 3-4 months.

This is simply unacceptable to leave a vulnerable adult without a phone.

I just got off the phone with the repair desk again. I was told that I should be patient. Unreal. After spending hours on this...normally 1/2 hour minimum per call, I am totally frustrated with this company!

I changed services from CenturyLink to Specturm, CenturyLink charges for a month in advance. I disconnected services on 8-31-18 because I no longer need services for September 2018. CenturyLink had already taken about $78 out of my banking account. I requested a refund for that money since that was noney taken to pay for services in September but I will not be having any services in September. They refused saying that, that bill was for services remdered, yet I wont have those services