Lumen Technologies

Century Link bundled service for our unit when we purchased at ***. Account #***. They bundled the internet, phone and Direct TV. We sold our home and closed on 5/10/2018. We contacted Century Link on 5/10/2018 and cancelled service so the new owner could get internet, phone and Direct TV in their name as of that day. Century Link told me since it was bundled that there was nothing else for me to do except return my equipment, which I did and have a receipt for and they have acknowledged. The Century Link employee said I had an $80.00+ credit coming back because I was paid a month in advance. Century Link and Direct TV put all services in the new owners name as of 5/10/2018. Century Link is saying service did not go out of my name until 6/30/2018 which is not true, They want an additional $244.00 for services for a period that I did not have service, they had their equipment back and the service was being billed to a completely different person. They are trying to collect fees from me and the new owner at the same address for the same product. I have emailed over and over again, I have send documents over and over again. They will not listen. I have spent so much time on this and I just don't know what else to do. I do not owe these people anything, they owe me over $80.00. I sure hope you can help me because I don't feel I should pay for something that I did not have. Please help me with this.
My new mailing address ***. My office phone # is ***, I own my own business and am a member of the Revdex.com in my area. I value what you represent. Thank you so much for your help.

I had contacted a customer service agent named Michael to get me help with getting internet. He said that my total would be 45 a month and 10 for renting a modem and waive the install fee. They ran my credit that I unfroze with the credit company. I asked if the install could be around my lunch hour and he made specific notes. The guy showed up 1 hour late and took 3 hours to install it. I then get a bill for 113 and called and asked why they said they never agreed to waive the fee (lies) then they said they changed my plan. 55/month with 11 modem fee now my bill 24 hours later is 133 then I get told I need to go to a prepaid and they need 150 down to get started. They have already ran my credit that I specifically unfroze for them. I have placed now 17 calls to the company and I keep getting the run around. I have told them to come get their product and I will not be paying for any service. I told them that I will be filing this complaint.

I cancelled TV services with centurylink in April and they continued to withdraw money from my checking account for the next three months. I was not under contract. By the month of August centurylink had withdrawn a total of$512 from my checking account for services that I had cancelled. I have contacted them 5 times in the last 45 days and three of those calls since August 13, 2018 regarding my money and they have stated each time that I would receive a check in the mail within 10 business days to refund my money. I still have not received my money. Each of those 5 phone calls have lasted a duration of approximately 45min which is taken time taken away from my family.

Thank You

Worst company ever. Beware they told us they do not need to inform us when our rate increased from $20 per month to $63 per month. They can just do it, but if you call they will lower the bill. Still double what we paid before. Customer service is the worst possible service imaginable. If you can at all go to a different internet provider do so. Their "high speed" is not high speed but they charge you for it anyway.

After being a loyal customer for many years, my service with Centurylink became very poor. It did not work most of the time. I called them on, 11/29/2017, and spoke with a "Theresa" regarding this. She upgraded my service to see if it would help. She stated that we lived in a bad area were we cannot get good service, but she would try an upgrade to see if it would help at all. I agreed and was assured at this time that my service was being upgraded but I would not be put in a contract. I specifically asked about it because I was concerned that this upgrade would not help our service issues, as others in my area were having problems as well.

We gave this a try for a few months to see if our service would improve. It never did. I called to cancel my service on 03/19/2018. I spoke with a customer service representative named "Ishler" who was very rude when I explained I wanted to cancel. She then told me that I would have to pay a penalty for early termination of $200.00. I informed her that I never entered or agreed to any contract. She continued to be very rude and told me that I was put into a different pay plan therefore I will have to pay the $200.00 fee. I asked to speak to a manager at that time. Ishler informed me that she was the manager and there was no one else I could talk with regarding this matter. She then hung up on me. I could not believe how I was treated from a company that I had been faithful in paying for many, many years.

Due to my auto pay with CenturyLink, I felt I needed to go to my bank and pay to have a stop payment on my account. I was worried CenturyLink would take the $200.00 from my account without my permission.

On 03/26/2018 I called and spoke with a "Rachel" to make sure my service was cancelled, as my email account had not been disconnected yet. She transferred me to a "Roger" in the cancellation department. He was very helpful and said my account was set to be cancelled on 04/16/2018 and he could not change the date, even though I had called in earlier. He did adjust my bill I was to receive so that I would not receive the current month charges.

On 04/23/2018 I called and spoke with a "Leanne" as my service was still not cancelled. She said I needed to email them to disconnect using my CenturyLink online account. So I sent the email on 04/23/2018 requesting again my account be cancelled. In this email I expressed that I should not be charged the early termination fee as I never agreed to any contract.

I have not received anything from CenturyLink until now. I have received a bill from Radius Global Solutions LLC, Formerly Central Credit Services LLC for $430.43. The charges are $200 for the early termination fee and the $230.43 for equipment that is being sent back to them. I am sending a notice in writing to dispute this amount to Radius Global Solutions, LLC today.

CenturyLink is treating their loyal customers terrible and billing for amounts that they shouldn't. I never agreed to any contract therefore I do not feel I should have to pay to cancel a service that was not working in the first place.
Thank you for your help.

Apparently, the WiFi service that I pay for through CenturyLink, is unstable. The technician was supposed to come to my home, the first time, in the afternoon. He came in the morning, but nobody was here! When I called, they set things up for Tuesday, September 4th. They said the technician would contact me, when in route. He never showed or called. When I called again, they contacted the driver, who said he would be here on Friday the 7th, in the afternoon. Friday comes and goes, with no phone call OR show!! The driver, Parker, then calls me on Saturday morning, telling me he is on his way! I told him that he was supposed to be here yesterday, but never called and never showed, and I had to go to work, so I told him to forget it!
WHAT DOES IT TAKE TO FOLLOW A SCHEDULE??? I'm not going to pay for service that I'm not receiving properly, and they've already acknowledged I have a problem!

I just cancelled my service with Century Link. I was informed that I will be charged up to $400 for cancelling early. I cancelled since our internet kept going out and they do not have good customer service.

Centurylink ran several hundred feet of cable across my front yard and driveway in March of 2018 to my neighbors house. I have called several times regarding this problem and my wife has called several times regarding this problem. I have spoken with 2 field technicians that were in the area. Ny neighbor and I have both hit the line multiple times with lawnmowers. Last week I got hay delivered and the delivery driver tripped over the wire as he was trying to untangle it from his truck. Over the summer I caught my livestock chewing on the cable as centurylink draped it along my fence.

This is creating a safety issue for myself, visitors, and livestock and it seems they are unwilling to resolve this issue.

*** is the service address.

I contacted CenturyLink to purchase Internet services for my home office. on August 15, 2018. The services were put in the name of a nonprofit organization, Feed Iowa First. The order confirmation sent to my home address via US mail proves this fact. Due to CenturyLink's extremely poor customer and technical support, I decided to initiate service with another provider. On August 15, 2018, the card was charged 75.00. I never received any service from CenturyLink so a complete refund is warranted. The relevant information on the account is as follows.

***
Feed Iowa First
***
***
Card ending in

I moved from the residence in 2015 and called and dropped internet service. After moving I was still charged for a service to the sum of $358.89. Century link has turned it over to collections with ERC and I have been being harassed via mail to pay a bill for services after I canceled them and moved away. My concern now is that my credit score has been impacted. Today I called ERC and was told to contact century link for details, after doing so through online chat they said they can't access my account after as*** questions I had already answered. (I screen shot the conversation) I simply don't feel like I am liable for the charge and I did nothing wrong. And nobody will help me.

Due to an emergency I was not able to make my payments and my service got shut off, yes my fault I'm not mad about that. It's the service I've got since paying my bill in full. It was shut off about a day before I paid it in full. I have internet and Direct TV bundled through CenturyLink. My TV came right back on, my internet not so much. My bill was paid on a Wednesday evening, it is now Thursday evening a week later and I still have no internet. I chatted with 1 person Tuesday, they told me to call the financial department, so on Wednesday I called them, the first person I talked to was clueless, hung up on me once and he called back. Good thing he did because I was furious. He had no idea what was going on, so after about a half hour he transferred me. After sitting on hold for about another half hour I finally talked to someone else. Who apologized and said it was something on their end and it could take up to 24 hours but most of the time it would be back on in an hour. So roughly 2 hours later it came back on for about an hour. Then shut off, so I reset my router it comes back on by the time I get back to what I was doing, it's off again. At this point I give up for the evening. Fast forward to tonight (Thursday evening) still doing the same thing, I jump on chat because I hate sitting on hold forever with them. This person obviously doesn't pay attention very well I gave her all the information needed to verify the account in 1 message yet she still asks me again like she didn't even read it. She then tells me she can't help me and I need to contact the customer care department between the hours of 8am and 6pm to verify the status of the account. Even though the internet is spotty and it seems to me to be a technical issue which is supposed to be her job. Yet again all I get is a sorry and to contact someone else. I work 9am to 6pm with a 30-45 minute commute and have to drop my kids off at school before I leave. Add in their hold times, which 95% of the time are legnthy doesn't give me a whole lot of time to call them. I work in a remote area with little service so calling them on break is out of the option.

We have paid Centurylink and Directv, we have an over-payment for both businesses. Our payments are bundled with Centurylink and Directv, with Centurylink managing these payments. Our directv channels will not turn on because Centurylink will not allow it. We have been on the phone numerous times for hours at a time with Centurylink and have been transferred dozens of times. We are paying for a service that we are not getting. The service we get on the phone is terrible. We had a difficult time even setting up our service initially, it took a month.

My 94-year old aunt moved into a nursing home. On 8/20/18 I placed an order to have her phone moved. It was scheduled for 8/28/18. That day the phone worked; the next day it did not. Even though they had my e-mail I was never notified of a problem. On 8/30/18 I spent 45 minutes on the phone (800-244-1111) with various customer support people to find out what happened. No one could tell me why it had worked and then didn't . They also said the order was pending, was to now be completed on September 7 and they couldn't get access (they didn't say to what). On 9/04/18 I spent another 45 minutes on the phone and learned - a technician needs to enter the building (which is apparently unusual for nursing homes) and that the move is now scheduled to be completed on 9/14/18.

To Whom It May Concern:
Around three months ago we lost our home phone service. I called CenturyLink to see what the problem was and after several forwards to the wrong departments I was told that their system showed there was no problem on their end. They stated that their system was showing the problem was on the inside of our home and that they were not responsible for fixing it.
I called several places to see how much it would cost to locate the problem and found the cheapest person we could find at $120. The technician determined that the lines going into our home had no dial tone. I again called CenturyLink and they finally agreed that it was an outside line issue and scheduled a technician to correct the problem. We had to pay out of pocket to do this research and all they told me was they were sorry for our inconvenience and would give us a 7-day reimbursement on our bill. The CenturyLink technician found out that the line feeding our house was bad. Out of 50 lines, only two worked correctly. He switched us to one of two working lines.
After several weeks of slow internet service and pixelated recordings, I called CenturyLink again. I was forwarded to two different departments that seemed unable to help me until I asked for a supervisor. This time I was told that it may be connected to the outside issue and they would send a technician out. My wife took time off from work to meet with the technician. He said that he doesn’t work on the outside issues, he only works on the inside. He also said the problems we were having was because of a bad modem, which he replaced. When I got home I couldn’t believe that was all he did because when I talked to them on the phone, they indicated that our modem was fine and that it was as OUTSIDE ISSUE! Whatever he did seemed to work for a few days until our TV was getting pixels again and our internet was slow.
I called them once again to see why we were still having these issues and again I got the runaround until I asked for a supervisor. This supervisor told me that she was just the repair department and all they do is send the techs out, they don’t see any notes from previous repairs. So I asked for a supervisor who could help me and I was transferred again. The new supervisor was not remotely interested in helping me in any way. I had to explain all the history issues we’ve had and he told me that he would send a guy out the next day. When the new technician came out, he told me that all the techs can handle inside and out issues and didn’t know why we were going through these problems. He also said the other tech installed our connection to the wall wrong. It was a splitter which is what was causing our slow internet speeds. He fixed that, but he also found problems with the outside device because it had bridges that weren’t the proper methods for today’s hookups. He also said that the reason why our internet was slow is because we had the slowest service that they provide and even if we upgraded it, the outside connection couldn’t support the additional speeds.
I was told when we got our package with CenturyLink that we would have their fastest speed. It was advertised as such. At no time did anyone ever tell us that they couldn’t provide those speeds. When there were issues, we were told that there were issues in the neighborhood and service would resume when it was fixed. I was told this several times when calling about our slow service over the years.
We pay $350 a month for this service (includes cell phone service) and yet we have had continual issues and bad customer service. Bottom line is we pay an outrageous amount for this service. We have been flat out lied to, priced gouged, put on hold with loud music designed to have people hang-up, transferred multiple times because the customer service people are not trained to resolve these type issues, had to take off work numerous times and had to pay an outside professional to identify issues that should have been detected by CenturyLink. The out of pocket monies, in addition to our monthly service bill we have incurred falls well short of the contract we have with them.
I am requesting compensation for breach of contract, out of pocket expenses and time away from work. If CenturyLink cannot provide adequate compensation, I will take my grievance to small claims court.
Regards

After my initial contract ran out, I called Centurylink to renew. After this began a cycle of billing issues. I'd call, talk to someone who would be perplexed about why the person before them had made a mistake (it's a Prism problem, it's a Centurylink problem, etc.). They'd promise it was fixed. It wasn't and the cycle would repeat. Every month the bill would arrive it was different than the price I was told, sometimes with hundreds of dollars of mystery charges. I did this for 9 months, every time recording the agreed to price, the person's name / ID number, and the confirmation number of the new order/contract. This began in March 2017 and by January 2018 I finally had enough and cancelled.

I had multiple assurances with these calls that if the problem persisted, I could cancel with no cancellation fee. I double checked this when making the cancellation order and was assured on my final phone call on 1/8/18 with Shea, Operator ***, Confirmation ***, that my account was paid in full and I would most likely received a refund. I received this, a check for $23.44 on 1/23/18.

I did not receive any mail or phone calls from Centurylink after that time and trusted my account was closed. To my surprise, last week I received a phone call and letter from a collections agency claiming I owed Centurylink $224.88.

After 3 days of phone calls totaling over 3 1/2 hours (after transfers to/from departments, hour long holds in silence waiting for supervisors, and not a single person being able to tell me whose department I should go to. Everyone I spoke to (until the final one), assured me I had a $0 balance and had no idea why I'd been sent to collections. Finally, one operator was able to determine that a credit had been issued to offset my early termination, but saw a note that it was 'not approved by the supervisor'. The reason was not specified. It does not seem to have made it onto the regular billing system, but obviously something in the system picked it up.

At no time was I, the consumer, notified of this denial of my promised account credit or that Centurylink was attempting to collect these funds from me. Instead, I was sent directly to collections over 7 months later. Centurylink tells me it's out of their hands because it's been sent to collections, despite the fact that they now recognize the error (despite not being able to explain it).

I would give 0 stars if I could. I am so livid. I am currently on hold as I am typing with Centurylink for the 4th or 5th time today.
On Friday, August 31st, I called Centurylink to cancel my internet service, because I am moving on September 10th. I asked them to cancel it on September 10th. The customer service rep told me the services would be cancelled on September 10th.
Yesterday, September 4th, I got home from work around 7PM, and attempted to do my online college classes, but the internet was not working.
I called Centurylink, and sure enough, they had cancelled my services. My services were "pending" cancellation at this time. To top it off, the department that could help me was closed until this morning, September 5th, the people who answered said, "there was nothing they could do about it. Call in the morning."
I called them this morning right when they opened (mind you, each time I call, I wait on hold for at least 10 minutes before talking to anyone). The rep told me there was nothing he could do because the cancellation was now "completed." He said there was no way for him to start the services again.
He suggested we open a new account, but that I would have to do a credit check to open the account, which I can't do because I am buying a house. He then told me I could pay a $75 deposit instead of doing a credit check to open a new account.
So that is what I did, paid the $75 for 5 more days of internet so I can do my homework.
The service rep said that the services would be turned on by 5PM CST, and if they weren't, to call back. I was at work at 5PM, but my family let me know the internet was still not working at 5PM, so I called Centurylink, again.
The rep this time said that he was getting everything to work, and that it should be up and running soon. He said everything was good to go, but that an "error" had occurred.
The internet was still not working by 7PM, so I called Centurylink again. The first person tonight, who I waited 10 minutes to speak with, and who kept me on hold repeatedly, dropped the call. So I called again. The next person said there was nothing they could do, and to call tomorrow.
This is not what I consider acceptable business practices.

Where do I start with this company. Well I'll start by saying that my household has had CenturyLink before back in the early 2000's when we first had this company it was fine. We had to disconnect the services about 4 years ago due to where we were moving not supporting CenturyLink. Fast forward to 07/24/2018 when we decided to go back to this company because we wanted a better deal with services. Boy was that the day hell started. First, the internet service was not what we wanted or expected. This company advised that we would get fast running speed and that it was supported in our area. However. That was false. We got the run around internet was as slow as dinosaur years and it wasn't compatible with our security system or cable provider. We decided after going round and round with CenturyLink to cancel the services. What hell it has been I called to cancel my services on 08/01/2018 and my internet was cancelled but the phone was not and it is still on as we speak!!!! I was promised that the bill would be stopped and I wouldn't receive another one it is now 09/05/2018 and I receive another bill and am still being taken around the world in 90days with this company I will never recommend this company and it needs to be shut down..their reps are terrible and the services matches their company. Once everything is cut off I will never ever sign up for this company again!!!!

I have centurylink telephone and internet services and so does my grandma, back in June all services combined was a little over 50.00 dollars for me, my grandmas account was 42.00 dollars, when we got July 2018 Bill's, both went up around 85.00 dollars each.
I called several times was told that since loyalty discounts dropped off, that they put us on a price for life plan, I asked to be back on my old plan, they told me since I changed both of our accounts to price for life, I could not go back and my old plan, I told them that I never give approval for changes to either account,
This is a bait and switch scam, both me and my grandma have been customers over 20 years and was never lied to. Treated badly and that amount of raising the cost.
I have contacted my local state attorney general's office and the FCC, and Revdex.com to see if they can intervene. As of now. Centurylink is un willing to change their stance. Centurylink has a monopoly over landline and internet service, me and my grandma may just get cell phones and turn off both of our landline and internet services, My grandma only get 660.00 on social security and her phone bill went from 42.00 to 85.00.
If you are considering using their services, I would strongly urge new customers not to buy anything from them.

This company is unreal. I have been their customer for roughly 8 years and on average they mess up my bill every other month - I believe that to be intentional in hopes of people not calling in to resolve. In the past, through countless hours on the phone with their customer service, I have been able to resolve the issues. In this case they are literally stealing from me and refuse to refund my month. My July bill was $33.98 and shows promotion month 11 of 12 . When my August bill arrives, it is for $131.98 and the promotion is no longer showing. I called their customer service and was told the reason I am not able to get my month 12 of 12 promotion is my promotion end date was set for 8/8, but my bill date is 8/10. I signed up for both at the same time so if they are not the same that's an error on their end. That customer service rep told me she would get it resolved and I could sign up for their $50 / month plan going forward. I agreed to that since that's the best deal they are currently offering. I clarified with that rep that ALL I would be charged was $50 and I would not be charged $130.98 on multiple occasions - knowing how they have lied in the past I made her repeat that back to me. Sure enough my credit card was just charged the full $131. I chatted with their customer service and then a supervisor. Both told me that they would be unable to refund my month, but my bill would be corrected to $50 going forward. UNACCEPTABLE.

I haven't had Internet service since July 2nd, 2018, more than two months ago. I have requested repair tickets on five different occasions. Three times they failed to come on the day they said and twice they came without telling me (and I wasn't home). I have spent 10+ hours on the phone trying to resolve this matter. I get different information each time. Today for example, I called first thing in the morning to make sure that they still had my repair ticket scheduled for today on record. They said that they did and a repair person would be at my house between the hours of 8 AM and Noon. At 10 AM I received an email that my service had been restored. Well, no repair worker came to my front door or contacted me in any way. And, based on two previous visits, an in-house repair was required. I immediately called and was told that this email was in error and that someone would be coming before Noon. At 12:05 PM, I called again. This time I was told that the repair ticket had been completed and serviced restored. Another lie. I spoke thirty minutes with their repair representative and finally was connected with a supervisor. Though the call with the initial representative was very clear and good, the minute the supervisor got on the line, the call became very abrupt and unusable (though I hadn't changed my location). I got online and requested a number in the US that I could call. The number I was given, when called, put me on hold for 30+ minutes without any notice about the length of further delay. Further frustrated by this, I called the original number again and was connected with a supervisor after a 20+ minute hold and was given more nonsense. I don't trust this company and don't want to have anything to do with them.