Lumen Technologies

Company unable to fix my internet service. Numerous tickets. Always have to call, wait on hold forever, get transferred, get hung up on either on phone or chat, another tech comes to do service and tells me they can't fix problem because it's in the Century Link servers, and CL seems unwilling and/or unable to fix it. Yet I am paying for a service I am not getting, but have no choice of ISPs.

I have been internet customer of CenturyLink for 10 years. In Dec. 2019 signed up for Direct TV through CenturyLink. Had nothing but trouble with billing from AT&T. Had to return to Canada due to Covid. So cancelled Direct TV and CenturyLink (both on vacation) as no idea when could return. On July 31 2020 spoke to agent asked him if he could reverse last charge for Direct TV of $103.66 and not accept any billing from them. I was told he could reverse this charge back to AT&T and was given a confirmation #***. Well bill for Direct TV no longer shows on my account but $103.66 was never reversed from my account. In the meantime I had made agreement with AT&T to reverse all charges with the $103.66 being charged back to them. So now because agent lied to me I am stuck with paying this amount to keep my CenturyLink account up to date

I have a internet problem that is bugging me so I just started notice that my internet been slowing down around my due date and not sure why.

I cancelled my internet service from CenturyLink on 8/17/20 and on the recent bill, they charged us for services through 9/3/20 (approximately two weeks past our cancellation date). I called them on 8/25/20 to dispute the full charge ($50.74). I felt that we should have been charged a prorated amount; however, the first representative I spoke with told me that they did not prorate the costs and referred me to their Payment Terms and Conditions that is only posted on their website. I found this response to be unacceptable and never agreed to the terms that were dated after we became a customer. The representative then told me I would need to talk with someone in their cancellation department and transferred my call. After waiting on hold for approximately 15 minutes, I found out that I was not transferred to someone who could resolve my complaint. I was subsequently transferred two additional times and waited on the phone for 1 1/2 hours without resolution. The last representative I spoke with told me I had called the wrong department, even though I called their number and was transferred three different times. He was very rude and condescending and told me I would need to call the "Retention Department" to resolve my complaint. However, I learned that the number he provided was a spanish only line for CenturyLink. I feel this company is conducting deceptive practices by overcharging customers/not providing a refund.

just today, I have had 3 service tickets created to fix my intermittent internet service and within 10 minutes of each ticket, they have been closed/cancelled by centurylink. I have been hung up on while being on hold waiting for a representative multiple, after waiting multiple hours for a call back! on the 3 tickets, I was told by the representative since this is a repeat ticket request due to not being fixed that it would be forced to go to dispatch and then repaired but with in 10 minutes each time the tickets have been completed/canceled without any repairs! not good customer service! quality of internet service is sub par! I pay the same price for internet as the guy that gets 100mbps yet my area only gets up to 10mbps. and I am lucky if I get 5mbps on a good day. each call has taken a minimum of an hour, since there is no direct number that doesnt go through there automated system.

Absolutely horrid internet service and customer support. Find another provider, as we are.
A true swindle sham, you pay for service but too often do not get it, and CenturyLink cannot fix it. It is very difficult to connect with support, the workers try to blame one another for the problems and they get you to call in yet again to find another person to try to help, and in the end they still charge you for services not received while hours of your time troubleshooting are lost and still you have no internet. And this has happened to us over the years.
It is a shame that our taxpayer funded government cannot get a handle on companies like this who are conducting business (that is both critical to our society and economy and it also regulated) in ways that are both unethical and illegal. Any, they just keep getting away with it. Amazing.

Talked to 2 online chats people. Nothing could be accomplished. Was on hold for 3 HOURS today, Talked to 6 different people because they transferred me over and over and over . I have to verify myself over and over and over. TWICE was hung up on. Horrible customer service. If you have a chance, go with someone else. I live in the country so we don't have many options. I'll gladly pay more for better care of loyal customers. I am going to be shopping elsewhere.

We pay a lot of money for a land line and promised speed of internet each month, but we NEVER have a full day with uninterrupted internet, and it is far slower than the speed for which we pay.

We have a service repair person come to our house at least once a week, and they have given us the number of their supervisor, but the supervisor's mailbox has been full for over a month and no one has returned our calls.

In short, we are paying for a service we are not receiving, which has a significant impact on our ability to work and our children's ability to attend school virtually.

Century link pledged to help the community through covid then started shutting down services DAYS BEFORE DISTANCE LEARNING COMMENCED with ccsd. The response when we called was "not our problem" They should be honest in their advertising and state "we just want to claim any help from grants so we will say that we are committed to our community but really we just want to wait until parents backs are against the wall so we can shut things down and collect our dollars at every angle" Putting aside the fact that the service has always been dodgy and less than promised/paid for. Unbelievable that they would advertise as a caring community partner and then wait until it's too late to make other arrangements before school starts to shut things off. It's ugly and it's just poor behavior as a business.

I no longer have internet service with CenturyLink; HOWEVER, I apparently still hold active email accounts, one for me, and one for my wife. I was told by one of your reps, that this was not possible as once you disconnect CenturyLink service, the email gets disabled. THIS IS A FLAT OUT LIE! The other day I got an notification that someone had changed the password to my wife's email at embarqmail.com account. She said it wasn't her. A few hours later these hackers were able to infiltrate into her online banking account and stole thousands via her email account. I tried (REPEATEDLY) contacting your *** poor customer service line via phone and chat multiple times to have them shut the access to the email account down, to only be transferred over and over again, and even hung up on!!!

I absolutely dislike this company. You can't reach them without being hung up on several times before finally getting a hold of someone. They are constantly giving out wrong info and no one is on the same page. Trying to clear up my account which is the second time I have had to do, regarding billing. I wish there was an internet service which wasn't like this. Who is running this company???? Sitting here waiting another 1-2 hours after already waiting an hour because I was disconnected again to clear this up. Do not use them. I can't wait until I can switch over after I clear up my account. May be going to my local news...

We disconnected service with Centurylink and Direct TV package on Jul 29 2020; that was our date of disconnect. Since then we have received a erroneous bill for $171.74. We have made four phone calls to Centurylink and are told something different every time. Now it is going to collections and I was told it cannot be held out. The problem is there is a credit that Direct TV issues for $156.74 which was issued August 3,2020 and Centurylink has yet to credit it to the account. I will happily pay the difference; but not the whole amount. I last spoke with Kim on August 13, 2020 and was told it would not be overdue and yet it is and I now have a collections threat on my credit. I was told on that day by Kim that it would credit at the end of the billing cycle of Direct TV; the 23rd and the bill would regenerate and be there to pay the correct amount on August 24, 2020. That is not true and as of RightNow I have been on hold trying to get through to Centurylink for 84 minutes. I did escalate it and have a case number of *** from *** to no avail or answer either. Please help since it will be reported to my impeccable credit shortly and no one at centruylink will help.

I am trying to contact Centurylink to get disconnected. They keeping transferring me to ***. I do not have ***. It has been impossible to contact Centurylink to make a simple request. The live employees you get do not listen to anything you have to say. Their virtual assistant is useless. I have been trying to do this since last Thursday, Aug 20, 2020. It took a year, before, to get Centurylink to bury a line. This is all unbelievable. This is insanity.
Centurylink must be for sale because no one cares.

after waiting for several HOURS for a "service rep" this seems to be the only way to contact you people. aprox TWO MONTHS ago there was problems with the phone and internet connection a tech came out and some how disconnected both services, when I was able to FINALLY get ahold of someone again they STATED that since I did not have any service for over a week I would be getting a credit for that week without any service but I have not seen anything on my billing showing any kind of credit for that lost week. I need to know when that credit will show up on my billing for that lost week of service

Sales person lied to me and told me I would get one month free. He knew I was on the fence already because I was afraid of the slow speed. I'm sure he was a contractor as he had quotes for other service providers as well. I do not appreciate that they employ liars. I do not like being taken advantage of.

-My family got a bundle internet/cable around January 1st of this year. The agreed monthly price for CenturyLink internet was $49/month.
-During the service, the internet was constantly defective and we were not able to use it. We called Centurylink a lot to attempt to fix the internet, and because the agents did not know how to fix the internet they kept sending us new modems to our front door, and we kept sending them back.
It appears that CenturyLink is trying to bill us for one of these modems that we didn't ask for, with a mistery charge of $99 plus tax added on to the $49.
-When this happened, we had our bank reverse the charge because WE ONLY OWE CENTURYLINK 49 DOLLARS! Centurylink then sent us a letter stating that we have 10 days to pay the mistery bill stated above (of a total of $153.39). We have tried multiple times to get this resolved over the phone, no success.
-Our son is starting virtual school next week. This internet service is needed for his education during the pandemic.
-We are needing for a supervisor from Centurylink to remove the mistery charge of $99 plus tax, so that we can pay our true amount owed of $49/month.

I returned my CenturyLink unit in March of 2020, called to officially cancel my CenturyLink CenturyLink account in May of 2020, however, I am still to this day being charged late fees.

worst internet service in the world. Everyday having to reboot my internet box just to keep doing it over and over again. If they cant provide service that works then they should not be in business. They just keep the money for poor service. I would not give them a star but I have to so I can post my review

From my experience, Centurylink does not even deserve a 1 star rating! I have been a customer for decades (same phone number since 1984). Centurylink bought up the phone company some years ago. Over the past 8-10 years the quality of service has been in steady decline- static and crackling on the voice line, slower and slower internet service on the DSL. All throughout that period I was forced to pay their expensive monthly "package" prices in order to have DSL- even though their voice service was unusable a high percentage of the time.
I had Centurylink's service people out six or eight times but it was never fixed. In fact, the service people told me straight up that the lines were old and they were not replacing them- and to "just get a cell phone". Well I already HAD a cell phone! I just wanted to keep the same phone number I've used since 1984!
In 2018 I'd finally had enough and discontinued Voice altogether. I was told at that time that all that money I had paid out for years was unnecessary! That I didn't have to pay that package price! Centurylink signed me up for their $45.00 per month internet, no contract.
Their internet speed was supposed to be 10. What a joke! I would be lucky to get 3 or 4 download and 0.12 upload! One .wav file might take up to four hours to upload!
I have spent countless hours on the phone with Centurylink trying to get it resolved- I am NOT exaggerating. With few exceptions the representative was incompetent and I would have to call back numerous times. Still the problems were never properly addressed or resolved.
Totally fed up, I signed up with another internet/voice provider. One might think that having the phone number ported over to my new provider would be a straight forward process. Instead, it took from June 24th through August 21st to finally get it done and required me to sign up for another expensive internet/voice package (reinstating the phone line- required in order to fulfill Centurylink's "policies"). Even then it took over three weeks and more endless hours on the phone for them to get it done.
This may seem like an endless rant, but I have not even begun to scratch the surface with Centurylink's crappy service, inept, incompetent and altogether useless customer service!

Signed up for promotional deal for fiber. Got appointment an email with appointment confirmation. Appointment day comes (today 8/21), no technician shows for the entire appointment. When I call support they claim they cannot find the appointment I am looking at. Support then deleted my appointment that was visible on the website before I called and not after.
Preventing new customer from getting onto your service is the best way to ruin your business.