Lumen Technologies

Consistent and regular outages without the personnel or ability to make repairs. No way to expeditiously reach qualified repair people.Do not respond to valid complaints via email in reasonable time...3 business days. Please help no business that costs this much each month should be so rude and irresponsible to their own customers.

I CONTACTED CENTURYLINK TO CANCEL MY SERVICE EFFECTIVE 12/15/2017. I ALSO STOPPED MY AUTOMATIC PAYMENTS AT THAT TIME. IT WAS A VERY DIFFICULT PROCESS TO EVEN TALK TO A HUMAN BEING, AND IT TOOK ME SEVERAL WEEKS, AND SEVERAL PHONE CALLS TO REACH THEM AND EXPLAIN I WAS MOVING TO FLORIDA AND THEY DID NOT SERVICE THE AREA I WAS MOVING TO. I ASKED IF I NEEDED TO DO ANYTHING TO CANCEL MY SERVICE AND WAS ADVISED THERE WAS NOTHING TO DO. I ASKED IF I NEEDED TO RETURN ANY OLD EQUIPMENT OR IF SOMEONE WOULD BE AT MY RESIDENCE BEFORE 12/15/2017 TO PICK UP ANY EQUIPMENT. NOTHING WAS STATED TO ME. MY CONFIRMATION # IS ***. ANY MONEY DUE ON MY ACCOUNT WAS PAID AND I BELIEVED I WAS DONE AND HAD BEEN A LONG TERM CUSTOMER AND NEVER HAD ANY PROBLEMS WITH PAYMENT OR BILLINGS. MONTHS LATER I STARTED RECEIVING A BILL FOR $100 FOR EQUIPMENT, I ONCE AGAIN TRIED TO SPEAK WITH SOMEONE BUT WAS ALWAYS REFERRED BY RECORDINGS TO PHONE # OR SUPERVISORS THAT WERE NEVER ANSWERED. I THEN STARTED TO EMAIL CENTURY LINK AND ONLY RECEIVED GENERIC EMAILS BACK. WHEN I WOULD GET A HOLD OF A PERSON, THEY INFORMED ME THERE WAS NOTHING THEY COULD DO, THEY HAD NO AUTHORITY TO DELETE THE CHARGE ON MY ACCOUNT. THIS HAS BEEN THE WORST EXPERIENCE FOR ME DEALING WITH A NATIONAL COMPANY. I WAS AN INSURANCE AGENT FOR 40 YEARS, NEVER TREATED MY CLIENTS LIKE I WAS TREATED. I WOULD HAVE BEEN FIRED.

I am a customer of Century link in Lacrosse WI, I live in the city limits. On the morning of June 24, 2018, I discovered I had no internet, phone or TV. I called the repair line on my cell phone to report my problem, the earliest they said I could get a technician to my house was June 30, 2018. that would be 5 or 6 business days. I feel their response time is unacceptable.

I contacted Centurylink to provide internet service to my house. They said it would no problem since they had upgraded the lines in my area. They wanted me to prepay for the installation which I did. It was over a year ago. When they came out to install the installer informed me that the service wasn't available in my area. I called Centurylink and they informed me they wouldn't refund my money. I didn't pursue it any further. I was mad.
Today I got a call from a credit agency informing me that I owed centerylink another $81 and they were calling to collect. Now I'm really mad. I don't owe them anything. As a matter of fact, they owe me.

Since new installation of the internet was done in my house in April, I have had internet connection issues several times. I have called more than 20 times. Every call is no less than 40 mins. They have sent a technician 7 times (some of the time, I had to request afternoon off from my job) They changed the modems five times. Many times when I called I request a credit on my account due to service interruptions. I had to scaleta to a supervisor after been on the phone more than one hour and been transferred many times. They said I will get a max credit on next bill cycle. I did not receive the bill next month and I thought the had applied the credit and for my surprise next month I received two months bill with late fee. On 6/26/18 I called 800-244-111 and I spoke to Timothy. He said he did not see any credit on my account. He did not see any indication on their notes myself requesting credit. They removed the late fee of $9.00. I feel I have not been treated fair and by them no giving me a credit after all calls I have done and after they said they will it is a lack of respect and consideration for me as a consumer who is being paying for a service.

On May 25, I called to inform CenturyLink that I'd be moving on June 28, 2018. At that time, the representative "scheduled" my install date with a tech on Friday June 29 from 1-5pm. On June June, I figured I'd called to confirm everything. It started with my first call to CL, the rep took at least 20 minutes to verify my account and still couldn't find anything. I called a 2nd, at which I requested a manager, I explained my original reason for the call and also informed her of the previous rep. She informed me that there was NO service call or notes in my profile, although she did tell me that once she'd transfer me to the tech dept that maybe my appointment would be on their schedule. I got connected to the tech dept, and they too told me that there were no notes or anything for them to come out on Fri 6/29. At that point, I asked to cancel my account. I was transferred yet again to the Retention Dept. Luckily, I had the old email that CL sends out on the original date 5/25. Long story short, my tech install date is Now set for MONDAY July 2!!! I work from home and I stream movies on my televisions for my children. I am beyond frustrated with CL.

Moving is already stressful as it is, and CL has been a very good company to me and my family up to this point.

I have been trying for three months to get internet service. I’ve had 4 techs come to my house to tell me I have to pay someone to put the CenturyLink wire in the ground. When I call customer service I’m told no that it’s not my responsibility. Today 6/28/18 I have talked to 21 employees and still being told that someone will be here. It’s now 515pm and my apt was for 9a-1p. Worst customer service I’ve ever come across.

I tried to get century link at ***. and they told me that I couldnt have service unless 132 dollars was paid for my ex wife debt. I contacted her and she informed me it was included in her bankruptcy and she wouldn't pay for it. beCuse of that I cant get internet at my house. they are the only company around to provide internet to me.

Centurylink is scary in that they scam us every time we have to renew after our prices are different than they said and they go up. Never skips a beat in estimating they will. They are the only service provider in my subdivision in Caldwell ID so I can't leave. I'm a hostage.

They always quote me a different price on the sales call and it keeps going up before the contract ends. Repeatedly over the years, I end up losing quality of service (can't use my internet sporatically throughout the day all day). Traditionally I'll end up calling & they tell me my service shows uninterrupted and that it has to be my modem. After about 6 new modems throughout the years and changes to my service, I eventually get a tech out (same tech luckily) when the "new modem" doesnt work and he says the same thing every time- it is a tech mistake. They changed the length of wire giving me bad service mistakingly when a neighbor moves in. To this day, it happens when a neighbor starts service to their home. They never believe me in the call center and ALWAYS tells me my service shows fine and I go through a month of hell. On top of all of this, they are always 2 wks out to get my internet fixed and I don't always get compensated for their mistake they NEVER admit to it in the call center.

So sickeningly sad here. Can't take it anymore and I don't have a choice. They are so crooked that once I had a call center rep that didn't like my frustrated call despite me being kind and cordial because I asked to talk to a supervisor to explain that we do the same thing every time and it's not my modem (sigh). She said she would take care of it and put in the order for repair and fixed my pricing problem. Even gave me a bogus confirmation #. I waited and waited for that 2 week appointment and she didn't actually put in for it. I was sickened as I work from home using my internet. They just apologized and couldn't expetite the tech to come sooner than another 2 weeks.

I believe they are so sooo crooked it is criminal. I seriously tape record our conversations now (you can in Idaho) and I make files in my computer documenting our dealings. It is awful. Truly aweful.

I hope they either change it our get taken down. I'm not sitting by anymore.

For nearly 2 years now I have been paying nearly 200.00 for a service that is not delivering what I am paying for. I can not seem to get them to understand what the issue is extremely hard to get the US operator who somewhat understands but for nearly 2 years they run me thru the same troubleshooting and admit something is wrong, they generate a work order and no one calls show nothing. Then I have to contact them, again and again, the automated system is difficult then to get passed around until the US service finally gets thru only to go thru the repeat of last call and new work order. Now if they do show it is the same answer all has been replaced in the 2 years no problem found only for both systems do not perform again. The last serviceman argued says the system does not shut down but I have photos and videos showing it shutting down. Understand 2 systems individually enter my home from the substation they are completely independent so the issue is on there side has to be but they continually ignore that and run me the same way over and over, 2 years just want what I am paying for I think that is a fair request.

I was being overcharged by CenturyLink for $166.63. They turned it over to a collection agency, demanding $166.63 in 30 days. It all started when I signed up for DirecTV without bundling, and I made it quite clear that I did not want to pay through CenturyLink. I requested all the bills to be paid to DirecTV, and they agreed. So far, all went good until CenturyLink requested $166.63 in early January, even so all my bills been paid to DirecTV. I believe what could've happened that CenturyLink sent a bill of bundling to DirecTV and received the money. Then in return, they want to charge me for it. DirecTV should have all the paid bills. So far, CenturyLink had given me three different account numbers, spelled my name as ***, but my name is ***. I believe they're double-dipping. No name, no nothing. The creditor's name is iCSystem. Its address is:

P.O. Box 64437
St. Paul, MN 55164-0437

Centurylink has been over charging me on my bill despite the amount quoted to me. They did not disclose extra fee's, and disconnect fee at the time of account set up. Received first bill and billing amount was different than quoted amount, contacted Century link and they verified I could pay the quoted amount given After several months of paying the quoted amount, I suddenly received a disconnect notice along with an outstanding balance. Contacted century link again, to dispute these charges with them and they argued saying that we were told about the monthly fee for the internet box, among other set up charges not disclosed during sign up. Myself and my adult daughter both spoke with customer service trying to deal with charges and ended up telling them to disconnect their service if they were going to treat their customers so poorly and charge excess charges that are not disclosed. They then sprung the disconnect charge of $150 at that time, which the agent that set up the account never mentioned as well. When this was disclosed finally, we spoke with a floor supervisor who was also quite rude but my Daughter dealt with him professionally and asked for information to talk to more than a floor supervisor. The supervisor then became rude again and told us that there was no other manager we could speak with above him about our issues that we could only write a letter to the corporate office but they probably wouldn't address it.

After multiple times of asking we asked for services to be disconnected immediately and decided to find a way to deal with charges that were sprung on us after set up. Supervisor agreed to disconnect services and we disconnected the call. Two months later we receive another bill with no disconnect charges and two more months service fees. Called back and demanded a supervisor immediately. Explained whole situation, and they said they would have to disconnect and try to reverse charges for the two months because there was a note to disconnect on there from two months previous. They agreed to small payments until account was paid up as I receive social security and had other bills as well. I have made agreed payments every month and returned equipment, they then suddenly sent a bill for the equipment of another $130 plus dollars. I called and explained I sent the equipment back, and they claimed UPS delayed sending the package back but they had received the package but were charging a late fee to me for UPS not delivering in correct time frame. They finally removed some of the fees but have been very rude every time I have called. They then suddenly sent me a letter saying I had 3 days to pay in full or they would send me to collections.

I know that there is currently a class action lawsuit against them for their lack of fee disclosure until there is an issue. I never mentioned the lawsuit to them but my daughter was notified because she was a previous century link customer and had non stop issues with the company as well and ended up canceling her services with them after two years of bad internet signals and them not having technicians come out to fix things link promised multiple times.

I have been trying to get internet service at my house - I made an initial order online on May 25. This was cancelled because the prior owner had not disconnected yet. I chatted with an online agent on June 1 and explained my previous problem, and was told everything looked good now, and made an appointment for a technician to visit on June 5. On the morning I called to confirm my appointment as overnight I had received an email giving me an install date of June 6. They told me the technician would be there the following day on June 6. On June 6 no one showed up. I contacted them again and they told be the technician had been cancelled as the prior owner still had service (WTF, they had told me I was ok when I placed the order). After much back and forth I was told someone would be there the following Monday June 11. June the 11th arrives and I have no confirmation email so I contact their chat support who confirms my appointment (someone will be there before 5pm). 4:30pm arrives and again no technician. I call again, and finally get through to someone who can help me in the Escalation Department (a very helpful gentleman named Jeff). Jeff was wonderful, but he never gave me his direct contact info. He was able to get me rescheduled June 27. He also was able to promise me a morning appointment since I had waited at home for 2 days already (just to narrow the window down). In the meantime, because he was unable to move this date up, he provisioned a basic 10MB internet service, while I waited for the technician to install the ordered 25MB connection on June 27. I was able to pick up a modem at eh Jefferson City Centurylink store and all was temporarily ok. June 27 (Today) arrives. I have an email confirmation with the standard 8-5pm appointment time. I contacted them via chat and was told I was definitely on the schedule and the technician was scheduled to be there around 11:27am. At 12:30 I contact chat again - Still confirming an appointment before 5pm today, but no further info. I look online on their "Where's my Technician" feature and it shows an install date of July 6!!! I reached out to them via FB and they told me they were overbooked in Missouri and I wouldn't get a technician until July 6, though I'll believe that when I see it. I am tired of being lied to over an over, and having promises broken repeatedly. I have wasted almost 3 days (approx $1,000 worth) of leave waiting for a technician, and nobody cares. I have my first months bill already and there is no deduction for my inconvenience like I have been told there would. I am beyond frustrated with the lack of communication I have received.

Account Name: ***
Address: *** Account#:

Century link sent me to collections for the amount of 96.93 for accounts receivable. I have no outstanding balance with them, which was confirmed when speaking to them over the phone, but they offered me no helpful solutions in removing the collections. I contacted them by telephone on 6-26-18 and I was routed from department to department without any resolutions. I emailed them and was told that I needed to either call or chat to resolve the issue. I chatted with them only to have them redirect me to email for the business account.

NOTE to Revdex.com: I received an email from CenturyLink (CL) on June 25, 2018 indicating that I had a balance due of 53.35 with a July 15, 2018 due date.
My June payment of 27.34 (ck#***) was mailed timely to CL (via my credit union – copy pulled from my credit union log and sent again to CenturyLink today, June 27, 2018. My credit union log shows that CL waited until June 22, 2018 to deposit the check – CL says they did not receive it.
I went to my online CL account on June 25, 2018 and there was no credit applied for my payment of 27.34.
I called CL on June 25, 2018 to figure out where the mix-up was and to inquire of my correct balance due for July 15, 2018. (My calculation of the balance due is only 26.01 (deduct 27.34 from 53.35).
I have issued a check to CL in the sum of 26.01.
I have called and emailed CL multiple times but everyone passes the buck to the next person or the next department. All I want to do is pay my phone bill. What a big waste of time and money on the part of CL when a simple response to my balance inquiry could have resolved this...had they been willing to listen. Now the issue has grown exponentially.
One of the CL employees, Jimmy from Honduras, was unable to handle my billing issue but in his defense, he was most helpful in assisting me with my online account issues and he was professional and courteous. Copies available to the Revdex.com of emails, checks and whatever upon request.

I have a promotion from centurylink for DSL for 27.97 per month. I was verbally told it would be good for 2 years. I was required to be on Autopay to get this deal. My bank account was debited the same day I got the statement 76.27. This is double the price? I called and was transferred several times. Finally spoke with Tony who did the best she could, but indicated several times that it shows how long the promotion is good for on the bill. I received no notification of this change or even have a chance to talk with them about the billed amount before they were quick to take my money on the same day. I looked at the previous bill and it didn't state anything about that credit ending. Here's what it says :
Promotional Discounts Discount
High-Speed Internet with AutoPay & Paperless Bill Term Commitment Month 12 of 12 37.54
High-Speed Internet Loyal Customer Credit 4 of 12 10.00

Where on here does it indicate the credit has ended? I'm still on autopay? not to mention the rep was repeating herself as if I was an it. Centery Link is definitely lacking on the customer service soft skills. I was placed on hold by the representative while they said they were getting a supervisor for close to 45 minutes. When the rep came back to the line to "check in" I tried speaking and she immediately placed me on hold again without acknowledging me. Finally got a "supervisor" name Art or Arthur who indicated he wouldn't adjust.

My problem was CenturyLink first started when the service would randomly cut down or my speed would slow to ridiculous. During the summer. It was so bad that it took three hours for my emails to load. It was worse than dial up. I tried to cancel and it ended up being a lot more difficult then it should be. You have to contact the special line that was really a salesperson that couldn't take no for an answer. I ended up continuing service for no other reason than I fed up arguing why I shouldn't pay for service that I couldn't use with somebody that wasn't listening. Things were okay for a bit but then the holidays struck. Then my internet became unusable again. I tried calling them to disconnect but I just ended up on hold my entire lunch break trying to get a hold of that special line. I spent many a lunch break on hold. sent them letters telling them I did not want their service any. I even wrote some rather harsh worded messages on the bills they sent me and sent it back. They quit sending me paper bills, but they did not disconnect my service. I called them several times and talked to several different people but I could never get through to that one special line that could disconnect me. I eventually got fed up and figured if I quit paying them they would eventually disconnect my service. Which after a few months they did. But what really surprised me is that they continued to charge me. I did not have a contract with them they had no right to continue to charge me after they disconnected the service. And quite frankly I should have never had to go through such great lengths to disconnect service.

June 25, 2018
Today I have received a letter of collection in regards to Century Link I had cancelled my service and paid them off I had them combine with Direct TV but my bills kept getting outrageous and the speed was not what they advertise to begin with. When I turned the one year I canceled, also advise to return the modem back to them which I did now I am getting charged for this. This is the second time the first time I tried century link I went at a kiosk at the Tacoma Mall and I change my mind and went with ***. I returned the equipment myself back to the kiosk the same week. They said I never returned the equipment so I made sure I did this time. I got the box and returned everything back to them and almost a year later they are saying I owed them money. How many times can they do this to people. This is an abuse. I will never ever will consider them.

I cancelled my services with Century Link, I had been a customer since 2004. I received a bill where they are stating I was in a "contract" and am being charged a 200.00 fee for early termination. This is not true, and when I asked them to reverse the charge, the woman I spoke with in their "loyalty" department, named Michelle, flat out said "no".

I cancelled my service in November of 2016 as we had a renter moving in and they would assume service. I continued to be billed by Centurylink over the next few months despite having spent 5+ hours on the phone resolving the situation. My modem was returned and service disconnected yet I was still billed, AND my renter was also billed for the same service. I was assured on multiple occasions that this situation was resolved - this was over the period of November 2016 - July of 2017. I was told everything was resolved and this month, June 2018, I received a letter from a collection company.
I attempted to contact them again today but was put on hold via the online chat for 15 minutes, I work full time and have 2 children - I do not have any additional hours to spend on the phone with Centurylink.