Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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I set up an appointment for Centrylink installation, stayed home from work - no call no show. Three days later, while I was at work someone from Centrylink called me asking how to find my house. I wasn't there!!! I rescheduled my installation, again no call, no show! Then CenturyLink sent me a bill. Then again the next month. I spent hours calling them. Now, a year later I received a collection notice for Centrylink wasting my time and missing a day of work. I called the collection agency and Centrylink, spent a total of an hour of my time only to be told I would have to call back. I still don't have internet access!!!
CenturyLink appreciates Mr. giving us the opportunity to review our handling of his account, ***. I would like to apologize for the less than exemplary service that Mr. recently received from CenturyLink representatives. His comments are appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.
Our records indicate Mr. account was established on April 28, 2017 and disconnected on May 4, 2017. Mr. spoke with a representative on June 19, 2018. A credit for $42.93 was requested and posted the account on June 29, 2018. The account currently reflects a zero-balance due. CenturyLink regrets any inconvenience Mr. has experienced.
Margaret
CenturyLink Customer Advocacy
Consumer was unable to provide the services we were paying for we paid past due and end of service fees. However they were waiving the 200.00 early termination fee. Over two years later I received a collection notice and when I called century link directly they were hostile and unwilling to look up my account information prior to the termination of account. I have now been sent to collections on a debt I do Not owe.
CenturyLink appreciates Ms. giving us the opportunity to review our handling of her account, ***. I would like to apologize for the less than exemplary service that Ms. recently received from CenturyLink representatives. Her comments are appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.
Per the notations on the account, Ms. spoke with a representative on December 20, 2016. An order was issued to upgrade her Internet speed and new promotional discounts, with a 12-month term, were added. As reflected on the January 16, 2017, the term commitment was through December 22, 2017.
An order to disconnect the account completed on February 27, 2017. The February 28, 2017 Closing bill correctly reflected a $200 Early Termination Charge. There is nothing on the account that indicates Ms. was told the Early Termination Charge would be waived or adjusted. A payment for $212.45 was received on May 5, 2017, leaving a $200 balance due.
While the Early Termination Charge is valid, an adjustment for the charge has been applied, in an effort to satisfy. A credit for $200 was issued on July 17, 2018. The account currently reflects a zero-balance due. CenturyLink regrets any inconvenience Ms. has experienced.
Margaret
CenturyLink Customer Advocacy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I replaced my Century Link service and sent
a notice to cancel my service (Attachment 1} with my Aprilpayment. I created
this document so that there would be a paper trail in case of any questions. I alsoreturned the equipment (Attachment 2}. Receipt
of equipment was acknowledged in a phone call ofJune 11. 2018. I sent
copies of these documents when I received an invoice for May.Upon receiving an invoice in June (Attachment 3} I called
Customer Service. It was then I learned that ICentury Link needed a verbal notice to cancel an
account. I could
have been notified of this policy inApril or May.During the course of this conversation. which
lasted more than an hour. I spoke with 5 differentrepresentatives in 4 different departments. The
last person I spoke with (back to Customer Service) toldme that after checking with "technical
support" I had
supposedly used internet services after sendingthe notice of cancellation. This would be a neat
trick without the modem. which has been returned.All I want is that Century Link drop any charges
for services, which I did not receive. after April 21 in theamount of $281.64.
I have received a copy of the Revdex.com complaint filed by Ms. ***, regarding a billing dispute. After investigation of Ms. account it has been found that CenturyLink never had placed a cancelation order on the customers account because the customer care line was not contacted to cancel services. Which is required to place any orders on an account including cancelations. The letter that was included with payment would not cancel an account as the payment processing centers that payments are sent to can not place any orders on accounts as they are able to strictly process payments. Returning a modem will not automatically cancel a account, as customers may have purchased a modem and are simply returning the leased modem to us. In an effort to satisfy we have adjusted the account to a zero balance and credited back the charges after the 04/21/18 date. Its always important to contact a company's customer service to cancel services and obtain an order number to prevent situations like this from occurring in the future. CenturyLink apologizes for the frustration encountered. CenturyLink has closed this complaint. Sincerely,
Mr. C
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Purchased high speed internet through CenturyLink with multiple customer service representatives and technicians stating that we can expect at least 1.5gb of speed with the possibility of up to 20 but it has never exceeded 0.9 in the past 6 years. We have tried calling multiple times and now after canceling one service they canceled the wrong one. We have spent countless hours on the phone being promised specials yet when we call due to not having the special they claim it was never documented by the previous employee. When just this month we were told again about the minimum speed available. I work from home for my profession and this is hindering this due to the poor service. Five hours were spent with them today and still no internet! Would like promised speeds and resolution of the screw up of the disconnection of the wrong service.
I have received a copy of the Revdex.com complaint filed by Ms. ***, regarding a service dispute. After investigation of Ms. account it has been found that this issue has previously been resolved and the internet service has been restored at this time. Our records also indicate that the customer is currently receiving that fast speed we have available at her address at this time. CenturyLink apologizes for the frustration encountered. Sincerely, Mr. C
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I set up an online easy pay account with CenturyLink I was first promised 40mgb connection. But when installed told I was only going to get 12mgb due to my service area. However the price was never reduced. Additionally and primarily my biggest issue is that every billing cycle, due to and error on centurylinks behalf, two accounts were created and the billing cycle is completely messed up. My service keeps getting put on hold due to them charging an old account that does not work. I have spent weeks each time this happens getting the issue resolved and the hold taken off my internet. I often work from home and this is now costing me money in productivity. All of this because Centurylink cannot get my account corrected. I have been hung up on, stalled on until close as not to handle the issue, passed around and still no permanent resolution. I am ready to cancel service. This is my last attempt.
I have reviewed he the complaint from *** regarding misinformation on available internet speeds and problems getting assistance with his account from our Customer Care Consultants. Since *** has one of our pre paid account we have a specially trained group of Consultants who handle these accounts they can be reached 8 am to 8 pm CST 1 800 238 3705. Calling this department directly will save *** time and frustration being transferred around. As a courtesy for the problems *** has experienced I adjusted one month of service on his account.
Sincerely,
Mr.T
I have contacted the company at least 5 times regarding the inability to use my landline for telephone calls. I have been put through various questioning regarding the service. The company has stated that work orders were placed for correction of this issue - however, no Centurylink personnel have arrived to fix the telephone. I do not know where to go from here - the company is not helpful or reliable!
Yeah.. so I was told service was available and a technician would be at my house in 3 to 5 days to complete the setup. That was on May 31st. I was just told yesterday (June 19th) that it will now be August before I get service. Oh, and it was I who contacted them to get an update.. they didn't think it was necessary to inform me of this information on their own. I just wasted three weeks waiting on this terrible company when I could have been pursuing other options. Now, in less than a week we will have a new born in the house and still no internet to work on online classes. So somehow we'll bring our newborn to coffee shops and public libraries to to work on school work?? Hate this company.
Our telephone line went down on June 11th. I was was given a 13 day window of when a technician would be able to fix the issue. Both my husband and I spoke to about 5 different customer service reps explaining the phone line issue was causing issues with our alarm system. Due to the alarm issue, we also stated it was urgent our phone line be repaired sooner than later. Although MOST of the reps were kind and courteous, they could not give us an earlier date. It seemed as if the reps could have been trained to say specific phrases to appease the customer. This conclusion was made because all reps we spoke to had very similar jargon. It is a waste of my time, my husband’s time & even the customer service rep’s time to hear specific jargon to appease rather than avoid accommodate the request of the customer. A 13 day window to have a phone line repaired is uncalled for and when it effects the alarm system, it becomes a safety issue. As stated above most customer service reps were courteous. However, through this experience it proves to me that Centurylink does not care about the well being & satisfaction of their customers.
This is the worst company I have ever dealt with. They have over charged me the entire time I was with them. I have sat on the phone disputing charges for hours. Now that I am cancelling my service they say I am in a contract which I never agreed to and are charging me two extra weeks of service.
I ordered CenturyLink internet as a new customer, set up the appointment two weeks in advance. The day the tech arrives, he can't access the pole to run the line and then offers me fiber internet - which I had been told wasn't in my area - though he can't install it today. I agree to fiber, he puts in whatever call he needs and says they are working on it and I should have it by the end of this week. I contact them today to see where the install is and I find out that my order has been cancelled and not refunded and they don't seem to want to give me a refund. So now I've paid them for a router I don't have and service I don't have and I still don't have internet and they refuse to call me.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
IT appears that there several attempts to get this service up and running.
This is a unique service program, a pre-paid program that at this time is active.
Any and all charges paid in advance to get this CenturyLink account set up have been applied and are active as of this reply.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
I contacted centurylink to have internet services connected to my home address. The date given for a service tech to arrive at my home was on Friday June 15, 2018, between the hours of 8 am and 5 pm. I took this day off from work and waited all day . No one showed up and I did not receive a call at any time advising me of rescheduling. I contacted centurylink and was advised the service tech would not be coming and I had to reschedule. I was not given a reason as to why no one showed up. I was the told I would receive free installation and was rescheduled a date and time of Tuesday June 19th between 8 am and 12 pm. I again took the day off from work and again waited and no service tech showed up. I again called Centurylink and was advised the service tech noted after 1pm that he attempted to provide service but a gate was closed so he left, even though we were home The time he gave for arriving was over an hour after the promised time and I received no courtesy call of him being late. After calling to complain I was asked if I wanted centurylink to install a satallite tv. I advised I just want internet service and was again told the service tech would not be coming and I would have to reschedule. I asked how they could give a person several times different dates of installation and no one would show up or call to advise no one was coming. I was advised that the service tech has no way of knowing they are late or not and because they are not given the times. I have now missed two days of work due to being given two separate days and lost 16 hours of work. I have been giving no courtesy call advising no one was coming on either date. I am beginning to wonder how centurylink is staying in business if they can not install on the dates they say they will install.
I have reviewed the complaint from *** regarding a delay in installing his service. I reviewed the account notes confirming the several delays and rescheduling of his install the notes indicate a few different reasons. I do show we credited ***'s account for the install fee and a $75.00 courtesy credit which was the least we could do after dropping the ball on this order. CenturyLink apologizes for our installation delay we certainly understand how frustrating this would be to say the least. If *** needs any further assistance we are happy to help as needed.
Sincerely,
Mr.T
I signed up for century link service starting May 1st and was to receive a $150 prepaid *** card. I've had to call numerous times now and I still do not have a good resolution. I had been issued a tracking number for my reward, which was approved, and then later denied.
I've called in and they said it will be approved, and as of now the tracking number shows as invalid. What a joke. It shouldn't take so much effort on my part, almost like you are doing this on purpose.
I have received a copy of the Revdex.com complaint filed by ***, regarding a billing dispute. After investigation of Mr. account it has been found that the gift card has been mailed on 06/30/18. CenturyLink apologizes for the frustration encountered. For further assistance please contact our team at 800-238-3705. CenturyLink has closed this complaint. Sincerely, Mr. C
Complaint: ***
I am rejecting this response because:
This is a bad business practice, that preys on those who don't have enough time to follow up.
Sincerely
I have been fighting with these people for a year now. I cancelled phone service with them the end of June 2017 and they continued charging me for it. I have spent hours upon hours on the phone trying to resolve problems. Two month later I cancelled the internet, breaking all ties with Centurylink. They continued charging for services I no longer had. I have spent hours on the phone and cannot get a person with enough intelligence to straighten out this mess. Take my advice and avoid all dealings with CENTURyLINK.
I have been with centurylink for 4 yrs for internet and cable. I have no contract with centurylink. I’m a senior and having my rates jump from 95.00 to 215.00 overnight is outrageous. I then shifted my tv to directv. When speaking with Centurylink they shifted me to the 45.00 forever program. I was told that is all I would be charged for plus I was receiving 57.00 credit. I received a bill that was 110.00. I called centurylink who told me I owed 168.00. It seems prices change from moment to moment. I called again and the rep. Wasn’t willing to address issue appropriately and when I asked to speak to a supervisor they said they were busy, I said I would hold, I was put on terminal hold. No one ever answered the call and after 45 minutes on hold I hung up. This company should have a class action suit as many are being robbed
I called your billing department and spoke to a Micheal from your Phoenix AZ office (***) who refused to give me any account information without first providing him with a verification code. He stated that it would have been set up when I established the web account back in 2014. I have never created a web account. I have never been asked for a verification code and I have called recently. When I asked to speak to a manager he refused saying that I couldn't unless I was first verified. So congratulation since you have given your customers no other outlet to complain about bad customer service you now get BB complaints
CenturyLink appreciates Ms. giving us the opportunity to review our handling of account, ***. I would like to apologize for the less than exemplary service that Ms. feels she recently received from CenturyLink representatives. Her comments are appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.
Our records indicate the account has a security code, which Ms. was unable to provide after several attempts using the security hint. Thus, no information was provided. CenturyLink will further investigate while previous representatives did not follow proper verification procedures.
Customer information is considered proprietary. To protect the customer as well as CenturyLink from disputes and possibly fraudulent activities, customer information is provided only to a verified, authorized parties. Authentication procedures have been established to ensure that CenturyLink authenticates all customers prior to taking any action on any account or providing any account information.
Ms. is a valued customer and CenturyLink regrets any inconvenience she has experienced.
Margaret
CenturyLink Customer Advocacy
In late 2015 I purchased a modem from century link on ***. I want to emphasize that I "PURCHASED " the modem, I did not rent it. Now after moving twice and being without century link service since May of 2017, I am looking to sign up again. However I was just told by a century link associate online named Tiffany, that I cannot use that modem, even though it is a century link modem and is still in perfectly good working condition. They are requiring that I either rent or purchase a new modem in order to receive their internet services. I am not going to pay twice for something I already paid for and own. This is a clear example of fraud being committed by century link!
CenturyLink appreciates the opportunity to address Mr. request for a refund. Our records indicate his old account (***) was established on October 12, 2015 and disconnected on May 16, 2017. Purchased equipment can be returned to CenturyLink for a refund but the return must occur within the first thirty days.
With the limited information on the Revdex.com complaint regarding service at a new address, it is possible that his modem is not compatible with the DSL technology available at the new address. This may be why the representative said a new modem would be needed.
CenturyLink respectfully denies Mr. request for a refund and regrets any inconvenience Mr. has experienced.
Margaret
CenturyLink Customer Advocacy
Since Mr. purchased his modem, he would not have been told how to return his modem when he disconnected the account, as it was not returnable/refundable at this time. Customers who purchase equipment do not need to return the equipment when they disconnect service. Customers can return purchased equipment within thirty days of the purchase, if they are not satisfied. There are no notations on the account that Mr. expressed interest in returning his purchased equipment by November 12, 2015.
If Mr. can provide his new service address, I should be able to determine if his modem is compatible with the technology at the new location.
Margaret
CenturyLink Customer Advocacy
Complaint: ***
I am rejecting this response because: I dont need to provide my model number as you clearly already have this information. You provided information about my account in your first response which I had not provided at any time in this complaint. This proves that you had already looked up my old account and therefore you know exactly which model I purchased at that time and currently own. Therefore you already know it is eligible for your current services, yet you are trying to trick the Revdex.com into thinking you are cooperating. This is called fraud, you might want to consider that is an illegal activity you are attempting to perform. Thank you and have a good day.
Sincerely
I have contacted century link with no resolution. I discontinued service with them after 6 years of internet service because of constant billing issues and poor customer service.
I was then billed $200 for early termination. I never agreed verbally or in writing to a two year agreement.
I do not feel I owe this amount.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
As of the March billing the customer was in the 12 months of 12 of a loyalty discount that was added to the 2-year autopayment/paperless billing promotion that would have expired in April of 2019.
This is clearly stated on all the customers billing statements.
Here is a copy of what the March bill states in wiring:
“Promotional Discounts Discount
High-Speed Internet with AutoPay & Paperless Bill Term Commitment Month 12 of 12 $40.05
High-Speed Internet Loyal Customer Credit 12 of 12 $10.00
--------------------------------------------------------------------------------
Total Promotional Discounts $50.05
When promotional discounts expire, the monthly rate will change to the standard rate.
--------------------------------------------------------------------------------
Total savings this month $50.05
--------------------------------------------------------------------------------
Discounts are given one month in advance. Your bill may include a partial month and a month in advance of billing. Product changes may result in a charge for unused discounts previously given.
Internet Monthly Charges
--------------------------------------------------------------------------------
High Speed Internet $75.00
High-Speed Internet
Loyal Customer Credit 12 of 12 -10.00
High-Speed Internet with AutoPay & Paperless Bill
Term Commitment Month 12 of 24 -40.05
--------------------------------------------------------------------------------
Internet Monthly Charges Total $24.95
Related Monthly Charges
--------------------------------------------------------------------------------
Internet Service
Internet Cost Recovery Fee $3.99
--------------------------------------------------------------------------------
Related Monthly Charges Total $3.99
Taxes, Fees & Surcharges
-------------------------------------------------------------------------------
Promotional Discounts
City Sales - -1.93
Internet Service
City Sales at 3.85% 3.04
--------------------------------------------------------------------------------
Taxes, Fees & Surcharges Total $1.11
--------------------------------------------------------------------------------
Total Internet Charges $30.05 "
The notations on the account indicate that the customer has called in every time a promotional rate or change in pricing due to loyalty credits given that have expired and is familiar and has been notified of term commitments prior to this incident.
Since the customer’s bill states the term obligation and because the customer has received large discounts and adjustments when these credits or promotions ended the term commitment is valid as stated on the bill.
In lieu of any other considerations regarding the service and the fact that the customer received the services at a very low rate, the early termination fee being almost exactly in the middle of the term obligation will be adjusted in relation to the amount of time applicable.
An adjustment of $103.85 or for the prorated difference of approximately 12 months has been issued. No further adjustments are warranted.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
Complaint: ***
I am rejecting this response because:
I rejected the latest response because the I did not understand Mr S’s answers.
I will try againtry again 1) is the disputed amount now $75.81 ?
2). Where does it say the termination fee is $200 ?
3). I cancelled on 5/29/18 with Centurylink. My credit card was billed $179.66 on 6/26/18.
It would seem 28 days would be enough time to make an adjustment on my bill.
Sincerely
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this rejection.
“I am rejecting this response because:
I rejected the latest response because the I did not understand Mr S’s answers.
I will try again try again 1) is the disputed amount now $75.81 ?
No, this is the balance due.
2). Where does it say the termination fee is $200 ?
At the time of the sale and again in a written letter documenting the terms and conditions in the event it is missed at the time of the sale.
3). I cancelled on 5/29/18 with Centurylink. My credit card was billed $179.66 on 6/26/18.
It would seem 28 days would be enough time to make an adjustment on my bill.
All the Adjustments that are applicable have already been issued and the final balance due is $75.81.
Again, CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
I established autopay when I started my account with Century Link and DirectTV through an *** satellite store in June of 2017. I was advised by a customer service representative and a supervisor that my autopay was removed from the account in August of 2017 but they could not explain why. Century Link did not notify me of this and they did not notify me that my bill was not being paid until June of 2018 when they suspended my service on Friday, June 15th. I received my first notification of my billing situation on Saturday, June 16th. After numerous phone calls with the company they could not find record of attempting to contact me and have never attempted to reach me by phone as my phone records will indicate. They allowed this account to go unpaid for over a year before notifying me and thus incurring $39.14 in late fees each month. I attempted to reach agreement with them on the late fees and they would only credit $30 even though the supervisor I spoke with on Friday, June 15th indicated that at a minimum they would credit three months of late fees which would amount to nearly $120.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
The account did not have autopayment set up from the start of service. The first payment on the account was done through a bank card bill payment system or directly online by credit card but the account was not set up on autopay.
The total of the late fees even if an autopay issue or fall-out occurred would be at a rate of $9.00 a month or $108.00.
It’s the customers responsibility to notify the company of any issues as they may pertain to the company and errors perceived or legitimate and that was not done by the customer.
The customer has been given an adjustment for $30.00 (which is the 3 months the customer is referring to in which only $27.00 in late fees were billed) so no further adjustments are warranted.
There was no “billing errors” on the part of CenturyLink since the Autopayment was not set up as it should have been.
It’s not because it was “allowed” to bill (and correctly) but the failure to correctly set up the autopayment that resulted in this situation; the customer failed to notify the company that it was not auto-withdrawing in a timely fashion which would have corrected this entire situation.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
my problem with centurylink is that they have been charging me $45 a month for contract of 6 megabytes per second. for the past 2 months ive been getting 1.5 - 2.8 megabytes per second. I was told by various centurylink reps that there is a "network congestion" in my area. the thing is that it has been 2 months since I was last told that centurylink engineeres department is "waiting for parts". ive been calling them ince a week to get updates but nothing is being done. the agreement is 45 dollars for 6 megabytes but im getting one third of that agreement.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
All speeds from 1.5 to 20M are priced at $45.00 on the new price for life tiered price structure.
Looking at the statistical information the customers line is very stable and to the network interface on the side of the home, the speeds purchased are at 117% down and 112% up.
If the customer is running multiple devices at the same time or downloading high density content, this will impact the load speed.
If testing speeds while hooked up to the Wi-fi, this is not a guaranteed speed and can vary widely depending on number of devices and the distance from the modem.
The testing should always be done with a device that is directly wired to the modem to see the most accurate speed reading.
Engineering upgrades to a circuit are not usually disclosed as this is considered proprietary network competitive marketing information.
At this time the customers loop does not qualify for anything higher than 6M/512K.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this rejection.
The picture provided is a work order to bury a temporary drop wire. If there is issues with the speed and it is past the network interface on the side of the house, this is not the cause.
I have escalated the customers concerns and the customer should receive a call to try and see if there is anything that can be done about how the speed is being tested and what if anything can be done to improve it.
This should happen on Monday the 30th or Tuesday the 30th.
The price is the only price available and there isn’t any way to manipulate this. The reason for the difference in speeds at different locations is due to several factors but the pricing is tiered as it is an is not negotiable.
Again, CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
false advertising. They state in their commercials and other marketing that the speeds and or service is obli egaming capable but no online game is playable with higher than 100 ms pings. It just wont work smoothly. I canceled a line because the bill never got reduced or discount for the tome I was without service. To this day im still paying almost the same price I was paying when I had the 2 lines. They came out and buried the line finally after almost 1 a month and a half. The service has too many latency issues. I can never find servers to play on. What they advertise isnt what you get. Normal web browsing can work fine with the high latency, but they advertise in online gaming capabilities does not work for a smooth not even ok experience. Is there anyway to start a motion for what new york is doing with charter spectrum.
Complaint: ***
I am rejecting this response because:
Sincerely
I have contacted CenturyLink eight (8) times to rectify this situation. I have repeatedly enrolled in an automatic payment system eight (8) times. Eight (8) times I have paid late charges and reconnect charges. Eight times I have been told that automatic payments would be effective the following month. Eight (8) times the CenturyLink Customer Representatives do not do there job, and/or their system(s) do not work. The level of incompetence displayed on a repeated basis has led me to discontinue engaging with stupid organizations. If these i
s have any faith in there system(s), technicians, or services then I will stay with the company only if they agree to pay any future problems that, I, or anyone, incurs. The level of incompetency on an ongoing basis from a public service organization such as this should have sanctions levied on them for negligence.
I have reviewed the complaint from *** regarding frustration trying to set up auto pay. I show the customer has incurred late fees and a restore fee associated with us not being able to get the auto pay set up. I have adjusted the fees for a total credit of $46.34 that has posted to the account. I show the customer chose to cancel our service as of 06/20/18 they will receive a final bill within the next 15 days. CenturyLink apologizes for the time and frustration *** experienced trying to resolve this issue causing them to cancel our service.
Sincerely,
Mr.T
Complaint: ***
I am rejecting this response because:
Sincerely
I have reviewed the request from the Revdex.com to clarify how many restore fees the customer was charged. There was only one restore fee charged on this closed account it was on the 4/28/18 billing statement which I have already credited back.
Sincerely,
Mr.T