Lumen Technologies

Purchased high speed internet through CenturyLink with multiple customer service representatives and technicians stating that we can expect at least 1.5gb of speed with the possibility of up to 20 but it has never exceeded 0.9 in the past 6 years. We have tried calling multiple times and now after canceling one service they canceled the wrong one. We have spent countless hours on the phone being promised specials yet when we call due to not having the special they claim it was never documented by the previous employee. When just this month we were told again about the minimum speed available. I work from home for my profession and this is hindering this due to the poor service. Five hours were spent with them today and still no internet! Would like promised speeds and resolution of the screw up of the disconnection of the wrong service.

I replaced my Century Link service and sent
a notice to cancel my service (Attachment 1} with my Aprilpayment. I created
this document so that there would be a paper trail in case of any questions. I alsoreturned the equipment (Attachment 2}. Receipt
of equipment was acknowledged in a phone call ofJune 11. 2018. I sent
copies of these documents when I received an invoice for May.Upon receiving an invoice in June (Attachment 3} I called
Customer Service. It was then I learned that ICentury Link needed a verbal notice to cancel an
account. I could
have been notified of this policy inApril or May.During the course of this conversation. which
lasted more than an hour. I spoke with 5 differentrepresentatives in 4 different departments. The
last person I spoke with (back to Customer Service) toldme that after checking with "technical
support" I had
supposedly used internet services after sendingthe notice of cancellation. This would be a neat
trick without the modem. which has been returned.All I want is that Century Link drop any charges
for services, which I did not receive. after April 21 in theamount of $281.64.

Consumer was unable to provide the services we were paying for we paid past due and end of service fees. However they were waiving the 200.00 early termination fee. Over two years later I received a collection notice and when I called century link directly they were hostile and unwilling to look up my account information prior to the termination of account. I have now been sent to collections on a debt I do Not owe.

I set up an appointment for Centrylink installation, stayed home from work - no call no show. Three days later, while I was at work someone from Centrylink called me asking how to find my house. I wasn't there!!! I rescheduled my installation, again no call, no show! Then CenturyLink sent me a bill. Then again the next month. I spent hours calling them. Now, a year later I received a collection notice for Centrylink wasting my time and missing a day of work. I called the collection agency and Centrylink, spent a total of an hour of my time only to be told I would have to call back. I still don't have internet access!!!

Dear Revdex.com Staff:

On 10/20/17 we called Century Link 877-476-9565 and spoke to Eve requesting internet services, she told us that all connections were ready for technician just to connect modem as her computer system indicated to her.
Order number: *** – She also gave us price for $65 per month for life for 100 mbps UP and 50 download.
Everything was going to be online Billing #: ***

Then on 11/1/17 technician Arric H *** & came in and told us that connections were under our concrete driveway and that they needed to redo connections and not to worry, he even asked questions about our RV and provided camp sites information on Ferrea Beach CA also told us that Bradley S will be contacting us to follow thru. Bradley came in and left his business card in our front door requesting to call him. We sent texts and emails.

On 11-9-17
Emailed Bradley S asking for documentation in writing that Century link was going to be responsible for all concrete removal repair and or damages implied in our home driveway, liabilities for our irrigation lines, water and power lines.
He’s response was always not to worry and that Century Link was going to take care of all, repeatedly told us that all liabilities and involved tasks will be responsibility of Century Link.
Then all tasks performed were not in the timeline promised and he did not show transparency during process, he constantly was trying to get someone to blame for the issues of his company pedestal and cables, he was gossiping and requested phone number for the contractor who poured our concrete driveway, we also provided pictures as when home was in construction. He mentioned that our home builder did place wrongfully the setback in our driveway; This matter caused stress and inconveniences in our work, after the work was supposedly done we ended sweeping the driveway because they did not deliver what it was promised but yet Bradley was being pushy asking if all work was done to our satisfaction which is not and tried to explain to him that concrete still was fresh and difficult to see the final results.
The Internet was never installed due to their technician rudeness and total lack of customer service.
Then after over 7 months on 6/14/18 we received a call from
Century link 800-279-2567 ext 1522 - Reference *** person name Valerie from *** supposedly with an Invoice that century link sent out for damages on 11/13/17 then 6/18/18 – Received invoice from Century Link on the mail Account#: *** - Invoice #: *** - Damage Claim#: *** -
Claim ID: *** .

We emailed Brad S and all electronic packets sent were received without collision or rejections messages and we have proof of emails.
Requested clarification and compliance with what he promised to us back then when in good faith we provided permission for them to break concrete in our driveway and do their tasks.
Our irrigation lines have been with problems since then due to all jack hammering occurred, concrete driveway has different color.

We believe Century Link is retaliating toward us for not having their internet services even though they never provided an apology from their installation technician rudeness and total lack of customer service by not wanting to provide with a simple phone call during our scheduled installation date. All this situation has turned into a nightmare from this company.
This company is abusive and their tactic is dishonest toward customers

This is the worst company I have ever dealt with. They have over charged me the entire time I was with them. I have sat on the phone disputing charges for hours. Now that I am cancelling my service they say I am in a contract which I never agreed to and are charging me two extra weeks of service.

Our telephone line went down on June 11th. I was was given a 13 day window of when a technician would be able to fix the issue. Both my husband and I spoke to about 5 different customer service reps explaining the phone line issue was causing issues with our alarm system. Due to the alarm issue, we also stated it was urgent our phone line be repaired sooner than later. Although MOST of the reps were kind and courteous, they could not give us an earlier date. It seemed as if the reps could have been trained to say specific phrases to appease the customer. This conclusion was made because all reps we spoke to had very similar jargon. It is a waste of my time, my husband’s time & even the customer service rep’s time to hear specific jargon to appease rather than avoid accommodate the request of the customer. A 13 day window to have a phone line repaired is uncalled for and when it effects the alarm system, it becomes a safety issue. As stated above most customer service reps were courteous. However, through this experience it proves to me that Centurylink does not care about the well being & satisfaction of their customers.

Yeah.. so I was told service was available and a technician would be at my house in 3 to 5 days to complete the setup. That was on May 31st. I was just told yesterday (June 19th) that it will now be August before I get service. Oh, and it was I who contacted them to get an update.. they didn't think it was necessary to inform me of this information on their own. I just wasted three weeks waiting on this terrible company when I could have been pursuing other options. Now, in less than a week we will have a new born in the house and still no internet to work on online classes. So somehow we'll bring our newborn to coffee shops and public libraries to to work on school work?? Hate this company.

I have contacted the company at least 5 times regarding the inability to use my landline for telephone calls. I have been put through various questioning regarding the service. The company has stated that work orders were placed for correction of this issue - however, no Centurylink personnel have arrived to fix the telephone. I do not know where to go from here - the company is not helpful or reliable!

I signed up for century link service starting May 1st and was to receive a $150 prepaid *** card. I've had to call numerous times now and I still do not have a good resolution. I had been issued a tracking number for my reward, which was approved, and then later denied.

I've called in and they said it will be approved, and as of now the tracking number shows as invalid. What a joke. It shouldn't take so much effort on my part, almost like you are doing this on purpose.

I contacted centurylink to have internet services connected to my home address. The date given for a service tech to arrive at my home was on Friday June 15, 2018, between the hours of 8 am and 5 pm. I took this day off from work and waited all day . No one showed up and I did not receive a call at any time advising me of rescheduling. I contacted centurylink and was advised the service tech would not be coming and I had to reschedule. I was not given a reason as to why no one showed up. I was the told I would receive free installation and was rescheduled a date and time of Tuesday June 19th between 8 am and 12 pm. I again took the day off from work and again waited and no service tech showed up. I again called Centurylink and was advised the service tech noted after 1pm that he attempted to provide service but a gate was closed so he left, even though we were home The time he gave for arriving was over an hour after the promised time and I received no courtesy call of him being late. After calling to complain I was asked if I wanted centurylink to install a satallite tv. I advised I just want internet service and was again told the service tech would not be coming and I would have to reschedule. I asked how they could give a person several times different dates of installation and no one would show up or call to advise no one was coming. I was advised that the service tech has no way of knowing they are late or not and because they are not given the times. I have now missed two days of work due to being given two separate days and lost 16 hours of work. I have been giving no courtesy call advising no one was coming on either date. I am beginning to wonder how centurylink is staying in business if they can not install on the dates they say they will install.

I ordered CenturyLink internet as a new customer, set up the appointment two weeks in advance. The day the tech arrives, he can't access the pole to run the line and then offers me fiber internet - which I had been told wasn't in my area - though he can't install it today. I agree to fiber, he puts in whatever call he needs and says they are working on it and I should have it by the end of this week. I contact them today to see where the install is and I find out that my order has been cancelled and not refunded and they don't seem to want to give me a refund. So now I've paid them for a router I don't have and service I don't have and I still don't have internet and they refuse to call me.

I have been with centurylink for 4 yrs for internet and cable. I have no contract with centurylink. I’m a senior and having my rates jump from 95.00 to 215.00 overnight is outrageous. I then shifted my tv to directv. When speaking with Centurylink they shifted me to the 45.00 forever program. I was told that is all I would be charged for plus I was receiving 57.00 credit. I received a bill that was 110.00. I called centurylink who told me I owed 168.00. It seems prices change from moment to moment. I called again and the rep. Wasn’t willing to address issue appropriately and when I asked to speak to a supervisor they said they were busy, I said I would hold, I was put on terminal hold. No one ever answered the call and after 45 minutes on hold I hung up. This company should have a class action suit as many are being robbed

I have been fighting with these people for a year now. I cancelled phone service with them the end of June 2017 and they continued charging me for it. I have spent hours upon hours on the phone trying to resolve problems. Two month later I cancelled the internet, breaking all ties with Centurylink. They continued charging for services I no longer had. I have spent hours on the phone and cannot get a person with enough intelligence to straighten out this mess. Take my advice and avoid all dealings with CENTURyLINK.

CenturyLink ran up a bill for 6 months of service (the service was so poor in this area I was unable to their internet). I did not receive any notices from them until the 4 months after the service start, that was a late notice email. A few weeks later I received another late notice email and at the end of May I received a late notice stating I owed them over $700. I attempted to contact CenturyLink several times but due to my work schedule it was difficult. I was finally able to speak with customer service two weeks ago. Last week I got my first call from collections attempting to collect $715. CenturyLink should have had attempted contact before April. Most companies contact you within the first week of a payment being past due. I recently had one call me before my first payment was due, just as a friendly reminder. They had my work email (which is where I got the late notices in April and May. They also had my work cell number in which I have on 24 hours a day, 7 days a week. For this they should bear some of the responsibility for this getting so far out of hand. A call after the first payment was missed would have ended this just as if I would have only followed up. I work between 50-70 hours a week, so unless I get a reminder in email or an actual bill in the mail I don’t think about it. Luckily most people I deal with are more interested in getting paid than running up an outrages bill. I actually had one of the customer agents I spoke to last week tell me that they left it on that long because my credit score. That is behavior that should not be tolerated by any service type company.

While conversing with a supervisor in CenturyLink retentions I was spoken over and informed that competitors do not have customer retentions departments. As the woman continued to carry on I tried to speak and could not so I interjected to say “Shut up, shut up. That’s not true I’ve worked for competition retentions before.” The agent informed me then that her intent was to disconnect the call and that I was being abusive, further I would be referred to a special queue of customers who could not call customer service anymore and all my future interactions need to be in writing. A supervisor talking over me, the customer, while being lied to is unacceptable on its own however the words “shut up” are not abusive, especially in the context. Further the main issue of the call was that when I purchased service initially 5 or 6 years ago I was lied to about my price, and every year I’ve had to call, jump through hoops to get promotions to get close to what I was quoted on initial service. Last year I was assured that all I would have to do going forward was call and the same promotions would be applied no questions asked, now I am informed that that is not the case. I was informed that my new price for life is 30$ more than I was initially quoted, and 20$ more than I was quoted last year. Meanwhile CenturyLink has an exclusive deal with my apartment and I cannot go elsewhere if I wish to keep internet access, at this point I'd like to move just to get better internet.

I ordered phone and internet service in Feb 2018. Century link had to lay cable in the ditch and in my yard. Phone service had a bad clicking sound that could not be corrected after several calls so I disconnected my phone and kept internet. Since February I have lost internet st least 10 times. In the past month 4 times and had to wait several days to repair line that is sitting in the ditch and yard. Century Link assured me back in March cable would be buried after first frost. The cable still above ground and in ditch and in farmers fields resulting in several cable cuts. I called in this morning and Century Link told me it would not be repaired until Friday. I spoke with a supervisor of repair and he said he would assure me repair would be done tomorrow. I called to verify at 6PM and was told no notes saying earlier than Friday. This issue is ongoing and is the second complaint I filed with your agency regarding my service with Century Linkà

We have contacted Centurylink multiple times by phone and email. We moved from one office to another in the Colorado Springs area. We were verbally told by each representative we spoke with that no new contract had been created each time we made changes to our account and that no early termination fee would be assessed; however, upon terminating our account, there were additional fees applied in long distance fees on our unlimited long distance account as well as a $99 activation fee upon requesting our account be closed. We escalated this issue and their resolution was that their billing system did not equate things correctly; and in fact, that added an additional charge for an early termination fee of $230.42.

I have contacted CenturyLink eight (8) times to rectify this situation. I have repeatedly enrolled in an automatic payment system eight (8) times. Eight (8) times I have paid late charges and reconnect charges. Eight times I have been told that automatic payments would be effective the following month. Eight (8) times the CenturyLink Customer Representatives do not do there job, and/or their system(s) do not work. The level of incompetence displayed on a repeated basis has led me to discontinue engaging with stupid organizations. If these is have any faith in there system(s), technicians, or services then I will stay with the company only if they agree to pay any future problems that, I, or anyone, incurs. The level of incompetency on an ongoing basis from a public service organization such as this should have sanctions levied on them for negligence.

my problem with centurylink is that they have been charging me $45 a month for contract of 6 megabytes per second. for the past 2 months ive been getting 1.5 - 2.8 megabytes per second. I was told by various centurylink reps that there is a "network congestion" in my area. the thing is that it has been 2 months since I was last told that centurylink engineeres department is "waiting for parts". ive been calling them ince a week to get updates but nothing is being done. the agreement is 45 dollars for 6 megabytes but im getting one third of that agreement.