Lumen Technologies

I cancelled my services with Century Link, I had been a customer since 2004. I received a bill where they are stating I was in a "contract" and am being charged a 200.00 fee for early termination. This is not true, and when I asked them to reverse the charge, the woman I spoke with in their "loyalty" department, named Michelle, flat out said "no".

June 25, 2018
Today I have received a letter of collection in regards to Century Link I had cancelled my service and paid them off I had them combine with Direct TV but my bills kept getting outrageous and the speed was not what they advertise to begin with. When I turned the one year I canceled, also advise to return the modem back to them which I did now I am getting charged for this. This is the second time the first time I tried century link I went at a kiosk at the Tacoma Mall and I change my mind and went with ***. I returned the equipment myself back to the kiosk the same week. They said I never returned the equipment so I made sure I did this time. I got the box and returned everything back to them and almost a year later they are saying I owed them money. How many times can they do this to people. This is an abuse. I will never ever will consider them.

Dear Sir or Madam:
I am writing to dispute the following information in my file. I have enclosed the account statement of which I am referring to.
This account is inaccurate and incomplete because:
1. On June 22, 2018 at 2:49 pm a call was placed to Century Link at 888-646-0004 during which four employees of Century Link did confirm that the account was closed on 11/29/2016.
2. The system noted and was confirmed by four employees of Century Link (Dolores, Kalisha, Beth and Brittany) that the account holder did call on 12/23/2016 to pay the account.
3. The system noted and was confirmed by Beth of Century Link that the account was “Written Off” in March of 2017.
4. Four Customer Service Representatives (Dolores, Kalisha, Beth and Brittany) of Century Link confirmed that they had no record of the account after 03/2017 or any record of Century Link or the collection service company Anfi making contact with the borrower requesting payment of the account after 12/23/2016, until now which is 18 months after the borrower called to pay the account.
5. All 4 representatives stated that they could not view nor send the account holder any account history relating to this account and had no evidence in their system of contacting the borrower at any time about the account going to collections.
6. When asked, Supervisor Brittany also refused to send a screen shot of the information that all 4 employees used to view the account when referencing that account.

I was double billed for two accounts. When I tried to correct this issue I waited on hold for many hours. The company is asking for late fees on a bill that was a mistake. I also canceled the account through emails and phone conversations months before the final bill. They would not accept my cancelation. They are saying they will send me to collections but when I get someone on the phone they cant help me with finding the issue. For all the hours I have spent trying to fix this mistake I have asked them to refund me for my time with no response.

Century Link has failed to transfer my service in a timely matter. My account number is ***. After repeated attempts to correct, they still have not transferred my service from my old address (***) to my new address (***). This should be a simple transfer but it has now been two weeks. Customer Service has been zero help. No one can seem to fix this very simple issue. Once again I am being forced to put this complaint in as last time it was the only way to resolve my issue.

Do NOT do business with this company. Worst ever.

Signing up with Century Link was unbelievably easy and I was drawn by the advertised internet speed, price, and lack of a contract. Everything from there is downhill. I was given a date for expected installment the day that I placed my order, only to have it delayed a week within two hours of ordering service. The day of installation, we were told that someone needed to be home from 8-5 for the technician. At 4:30, I called and was assured that a text had been sent to the tech as well as the area supervisor and I should expect a call soon and was told that the order had been changed to be installed between noon and 4 (which was news to me). At 5:30, I called back and spoke with a lady that could not understand what I was telling her and could not find my account. When I asked to speak with someone else I was placed on hold and hung up after 15 minutes. I called back and spoke with a supervisor who directly blamed the lack of communication and service on the technician. When I asked to have all of my information deleted and the order cancelled, I was transferred to a gentleman that instead of placing me on hold, laid the phone down while he chatted with his supervisor. There seemed to be a party going on in the office as well as a little gossip about what I can guess was another holding customer and when he came back on the line, he stated that his supervisor was making him transfer me to the “win back” department and as I write this review, I have been on hold trying to close the account that never functioned for 57 minutes before hanging up and calling back again only to find out that I was transferred to a closed department (big surprise there). This company could have the world’s fastest internet service and I would not give them a nickel. Poor customer service and poor leadership! This is why *** can get away with charging what they do…at least they will speak with you on the phone and not try to place the blame for their failure on one of the lowest paid employees in the company.

Good afternoon. I reported my in home phone/internet service out on Saturday June 2nd. A ticket was created for service to be restored on Wednesday June 6th. The Repair Technician was a no-show. I reported it again Wednesday evening and was told my phone and internet would be restored the following Wednesday, June 13th. When I returned home from work on Wednesday I did indeed have both phone service as well as internet service. However the service was out again by Friday morning, June 15th. I reported it again. Was told the Tech would be arrive on June 27. I explained I had been out of service for two weeks and really wanted my service restored. The person I spoke with put me on hold, made a call, came back and said they repair tech would be at my house on Friday June 22nd. I left work Friday and was to meet the Tech at my house between 1 & 5. Again NO SHOW. I called the repair service # and all was on schedule according to the recording. Spoke with a CCR, all was on schedule.......with the exception of the No Show Tech. Spoke with very nice CCRs. Stayed on the phone with one really nice lady named Melissa who tried everything she could from her side with no success. Spoke with a very nice gentleman named Michael who filed a Crucial Care report and was told someone would contact me within 4 hours Friday evening. I cancel my dinner plans.........and guess what. No call. Micheal sent a link for me to check the progress......Oh my word it is scheduled for repair on June 29th. I cannot take off work again. I have been without internet service the entire month of June. I have been a loyal customer of yours for 34 years. Means swat to you. I have been nothing but respectful and patient each and every time I have spoken with anyone and everyone at CL. So here we are with the Revdex.com. Did not have to come to this at all. Have not blasted you on Social Media but maybe that is what it take to get your attention. You just are pitifully poor. Thanks for the bill by the way. Is it OK to wait and pay it on line. I thinking you'd be all over that without hesitation.

I have been trying to cancel my service for months now. I first called in March and spoke to the retention center. They said I needed to call back within the month I wanted to cancel. I called back in the beginning of May ( for a June 9 cancel, as that is when my contract was up). I was told on the second call that I actually needed to call back the week of cancel. I called back June 4, and was again given the run around it demanded that I be canceled. I spoke with Christine on 6/4 at 1020am. She explained to me that my caccount would be closed on June 11 and that I would receive a prepaid envelope to send back my leased router. I was given a confirmation number at that time of ***. The prepaid envelope never came and now today I received a bill for 70.99 for the next billing cycle June 13-July 12. I couldn’t get anyone by phone so I got on the century link chat and spoke with Jessie c, employee number c ***. The only response I got was that my account is very much active still and that I need to call the retention center. I have attempted 4 times now to resolve this issue and have gotten nowhere. I would like your assistance in closing his account and avoiding these new charges.

Centurylink has used improper billing practices without customer consent in the following ways:
Charges were levied against the account after service was disconnected on 5/31. Internet service for JUN was charged to the account.
Centurylink failed to notify of a change to my account auto pay status
Centurylink levied additional charges to the account that were unapproved due to the above change in status
Centurylink failed to remedy these concerns when contacted and notified via phone over 3 different attempts on 6/22/18
Centurylink customer support continually places customer on endless holds that last for 30+ minutes of duration when being told they are transferring the call to have the issue resolved.

I called Century Link today as a customer to notify about a problem with my router. I spoke with 5 different individuals and was on the call for well over an hour. My modem, that I lease from CenturyLink, needs replaced. They told me it would cost 80 dollars to overnight me a new one and since it's Friday, it wouldn't be shipped until Monday. I asked if I could just by a modem and they said I could. I had to be transferred twice to find someone who could send me a list of possible modems. I then had to be transferred again to get the lease taken off since I will be purchasing my own modem. I was mistreated by a couple of the representatives. I wish I had another internet option because I would switch. I have been a customer for years and can't believe I was treated so poorly.

I had internet services with Century link over 2 years ,and I set up monthly payment through my bank I just call
centurylink through a sale person, she gave to me rhe monthly payment was $34.00/month for 12 month,{the 1st 12 month contracr ended they increase the price ,I came to the office but it's was closed so I have to to calle the number on the bill},then before the end of contractI received a leterr telling me that I own them $124.00
Icalled them asked why I have to pay thi amount, they said because I did not go to paperless then I have to pay
extra $10.00 a month plus late fee after a long conversation I told her I want to disconnect the servces and pay
that amount ,then she said if I want to do that the amount now is $138.61,I was so upset but don't want their services anymore so I told her I will pay for it.After that conversation I paid the $138.66 through my bank on AUG=31-2017,and connect with Spectrum and had new services onSept-11-2017.
Last month I receive a bill from them that I own them$204 ,if I don't pay they will sent me to collector agency,
I called them on jun-8-2018,they said Because I did not paid for the services,I explained to him everything but he said He did not see any record then he transfer to another person he said that one will help me,they keep transferred me from one to the other, at least 3 persons then I asked to speak to his manager,then when she said Helo then hand up on me..
I hope you will help me with my problem,I am 69 years old and still working,I don't want to pay for something that I don;t used.

Thank you so much for yourHelp.

We have a CenturyLink home landline and DSL for computer connectivity. We live in the country and have no other option other than this company. My home phone has been out for 2 weeks and our DSL is very slow. I am told that I will have to wait another week because they do not have enough technicians. The local service here from Century Link is terrible! I would not recommend using CenturyLink.

I have been trying to order internet service for two weeks now I have called these people 5 times now totaling over 1.5 hours of ont the phone time I burned up all my cell minutes
And still have no internet
The firsr two times I called them they said they dont provide at my adress so I called everybody else they wont either and they said centurylink is the company
I called a third time and the service man said I will have service on the 22nd and he informed me I will need to lease a modem. I asked if I could buy it and he said yes it is 100.00 I agree to pay for it and I think all is good.at this point I am at 45 minutes of phone time
Then I recieve a phone call that confirm service will be available on june 22nd. But no modem. This is unacceptable as I dont have one or know where to get one and how to set it up
I called 4th time and service put me on hold for almost 30 minutes but my cell phone ran out of minutes ao I had to go to the store and purchase more trakfone minutes card
I called a 5 time and they said they have to reschedul the start date
This is way poor customer service and I still have no internet

I'm currently bundled with CenturyLink and DirecTV. I've gone back and forth all day between Direct and Century attempting to establish a reason for my bill being exponentially larger than previous months. It turns out that I was being billed for 2 months of DirecTV. When calling DirecTV, they explained that they have always billed a month in advance. CenturyLink also, always bills a month in advance. However, my CenturyLink bill always show DirecTV billing for the previous month.
This month however, they billed for both the previous month and the month in advance without warning. The answer (after speaking with 5 to 6 contacts from CenturyLink alone) was that they are trying to synchronize the billing. Customer service was less than helpful in resolving any issues. The first pile of people I contacted told me that I needed to contact DirecTV due to them double billing. DirecTV insisted they send the bill out every month at the same time and I currently had a positive balance of $9. Therefore, DirecTV bills a month in adavance to CenturyLink. CenturyLink pays DirecTV for said month, and then turns around and holds on to the bill for 2 months to bill me. They have no just decided that billing me for 2 months at the same time is necessary in order to "syncronize" their billing cycles.

When I called to dispute my bill, back in late May 2018, the representative offered to sell me and upgrade my service, and also give me credit of $115.00 for the big amount I’ve been paying monthly. Now when I called they only have record of her noting to credit me back $25.00. I don’t think it’s right for them to lie to make a sale and now I have another big bill. They refused to listen to the original call, or to take consequence for their employee lying and promising something to make a sale

purchased a modem from century link in OCT of 2017 with a 1 replacement if it goes bad. In May of 2018 it wasn't working right so a Tech from century link came out and replaced it. I received a bill the next month for 238.99, so I called century link because they were charging me $150.00 for a new modem which should be under warranty. After talking to 6 different people I got a hold of a person named Kevin P (ID#*** from Honduras) He said we would get a credit on our bill for the $150.00 (ref# ***). I was told I could go on line and view that credit. So I waited a couple of days and it wasn't credited. I called century link again and talked to Heather ID#***, She said we wouldn't get that credit and we shouldn't have let the tech take the first one. I requested to talk to a manager, talked to Ben ID#***, he told me I wouldn't get a refund and Kevin works for a 3rd party for century link who can't do that. I told Ben that I should have been told I was receiving a upgrade on equipment and it would cost me $150.00 as well taking the modem I pay for and didn't receive any credit.

I was signed up for Century link with Auto Pay and was paying a promo rate or around 38 dollars a month, at two years they increased my bill one month to 55 then over 80 the next month. Appearently my billing cycle and the promo do not align? While I am ok with the promo going away, the company currently offers a rate of 55 a month for life, with no contract. But I was billed almost 80. Why not just switch me to the 55 for life. Instead it required me to notice my auto pay amount changing, and then a call/Chat with customer service. It took nearly 1 hour to get set to the 55 for life rate but could not get an acceptable response.

Worse customer service ever, tech ignored my wifes requests to make sure the modem he was connecting worked on the jack we wanted on and told her it would be fine. He hooked it up in the easiest/most convenient spot for him and left the modem sitting on my kitchen table. Called to have a tech come back a put the modem where we wanted it, at first they tried to charge me to send another tech out to fix the first techs mistakes. After 1.5 hours on the phone answering the same questions multiple times they finally found my account and agreed to send someone back out to get the right jack working. So after 1.5 hours on the phone and having to waste another 1/2 day waiting for the tech to show up I ask them if they are going to compensate me for my time with a free month of service or anything like that. They then proceed to tell me they are not charging me to have another tech come out to fix the first techs mistake and I should be happy with that. They say they're sorry over and over, but it is just words they don't mean it and are in no way sorry or care about their customers or their customers wasted time. Do yourself a favor and find a different company to do business with CenturyLink is the worst.

I set up an online easy pay account with CenturyLink I was first promised 40mgb connection. But when installed told I was only going to get 12mgb due to my service area. However the price was never reduced. Additionally and primarily my biggest issue is that every billing cycle, due to and error on centurylinks behalf, two accounts were created and the billing cycle is completely messed up. My service keeps getting put on hold due to them charging an old account that does not work. I have spent weeks each time this happens getting the issue resolved and the hold taken off my internet. I often work from home and this is now costing me money in productivity. All of this because Centurylink cannot get my account corrected. I have been hung up on, stalled on until close as not to handle the issue, passed around and still no permanent resolution. I am ready to cancel service. This is my last attempt.