Luminary Skin

It is near to impossible to stop the reoccuring charges, as you cannot get anyone on the phone and no way to communicate via a website. Beyond the free trial of (who knows what it is) I have been charged but received no product. I have had charges that utilize different names (both on the list from Revdex.com) so it is double confusing to discern where it coming from. The only solution is for the credit card to block or flag you when the charge occurs.
It is unbelievable this kind of operation can run unchecked for this amount of time before being shut down. Since they are a fraud, no one knows what kind of product they are putting on their body, which could be harmful. They have clearly made a lot of money with this scam. I hope they are shut down soon.

Company has deceptive practices both for their products and truth in advertising.
Deceptive advertising: Skin care product advertised on the Internet and Facebook as used by famous people such as Angolina Jolie and Joanna Gaines. Not true or authorized.

Business practice: Sample for $ 1.00. I ordered in Febuary on my Visa charge. That is true.
What is NOT true is your charge is charged $ 93.87 IF YOU DO NOT CANCEL WITHIN 2 WEEKS. I looked at the website, it states 30 days. This charge appeared on my Visa staement charged by company on 2/26/18.
I called in mid March to customer service number listed on my charge-888 495 9036. Spoke with agent *** I Cancelled, asked for a full credit. Was offered a % discount. Told I could not get a credit as it was after the 2 weeks. This went round and around. I kept saying no, I didnit sign up for that. Would never have signed up for that. That this felt deceptive. I kept asking for a suporvisor. Was told by agent no one availalbe. After about 20 min of this, and me persisting on speaking to a suporvisor, I was transferred to a fellow who identifited himself as Antwan agent *** He repeatedly said, I could not have a credit because I did not cancel within 2 weeks. I replied it wasn't on the paperwork. He said it most certianly was. As I previously stated I went back to the website. I saw 30 days, no where did I see 2 weeks unless it was on teh back or some other hard to find Terms and COnditions.
Eventually he offered 2 additional jars of skin cream. I accepted. As of this date, 3/23 I have not received the 2 jars, by the way. I was quoted 24-48 hours to ship out. Perhaps the jars are on the way. By the way- I am not interested in more skin cream. I accepted to get off the phone.

Why?
I had and have just had surgery on my arm 3/14/18 a day or two before I called to cancel. My arm is in a cast, having had plates, screws, etc. I just could not stay in the phone another moment. It was throbbing, I was in pain.

Desired resolution: this compnay be fined and shut down for deceptive practices. That others as well as myself get the credit of $ 93.87 inc shipping to our account we all deserve.

Thank you- ***.

Upon receiving 2 shipments within 2 days of each other I called to cancel and return item because the trial made my face red. I was told I couldn't return it even though it's bever been opened. I was not allowed to speak to a supervisor. It's $95 for each package.
Product_Or_Service: March 4
Order_Number: XXXXXXXX and 1 box n
Account_Number:

iI have been charge from my banck acount for the amount or 93.79 for two times, I called them and they said they can not refund my money back. This company is just fulling people making you believe you are just paying the first time for a sample, because they dont specify in their advertisement that they will charge you if you dont cancell at a certain time of period. This is a total scamm. be aware.

Luminary Revitalizing Moisturizer!,,, TOTAL SCAM! Is all I have to say! They offered me 35%, I said no I want all of my money back, than they proceeded to offer me %50 back. This little bottle is not worth $ 5 US dollars... Revdex.com REALLY NEEDS TO ADVISE Luminary they are scamming people, and to stop. How could Jo Jo Gaines from HGTV put her name on this product. She was the only reason I purchased the product.. total scam! I want all of my money back. I asked to return the product and they told me to keep it. I don't want it... lesson learned celebrities are liars... Don't believe the hype!

This is a SCAM and for finishing the survey I will get a free gift. I had a list of gifts to choose from and I chose the face cream and serum. I just had to pay for the shipping. Then 1 month later I receive 2 charges 93.87 and 93.79. for this product. My credit card company disputed it and credited me back and changed my card. But the company answered the dispute and my credit card company just charged me back and paid them and said it is not fraud since I gave them the credit card number for the shipping. They told me to contact the company to get the charges back. I did and they told me that I have been black listed and can no longer assist me. I asked for my money back and they said they can not. They said I was black listed because I disputed the charges. This company and all other scams like this needs to be taken down.

False advertising and a Scam.I order free samples pay only for shipping of $4.95 each product. I received a moisture cream and serum.
I order free samples pay only for shipping of $4.95 each product. I received a moisture cream and serum.
I called the 1st time at talk with a Women name Shawana *** She told me I was suppose to return it within 14 days. They did not say anything about returning the products within 14 days otherwise you will be charge. I received my credit card bill and there was 2 charges. $93.87 and $93.79 which I never authorized or even mention in the ad. I was deputing the charges and Shawana said I will give you 35% I said no, I want all my money back. She said how about 50% off I said no I want 100% She went up to 75%. I still said no. She gave me a RMA #`and I sent it back. I called my credit card company to cancel the charges, and they notified me that there is another charge on my card from them. I cancel my credit card. I did receive a email stating I am getting back 93.79 Then I call again and told them I did not get my full refund and now I received another package, I requested another RMA #so I can send it back, this time I talk with Yanick *** He said they already credit me for this. I told him I was charged Three times, and I did receive a 2 notification that order is cancellation. He told me to keep the product, I told him I do not want it I want my money. I asked to talk to a Supervisor and I was in touch with Sham *** . Finally after going back and forth with her. I told her I was writing to you and then the news papers in Colorado. As I am typing this email Sham sent me another $93.87 refund to my credit card. One more to go. I need the refund for the product I just received to 02/22/2018 It was just the moisture which was $93.79

*** Des Plaines Il.

Company refuses to issue refund for product received at their warehouse
I ordered product that was a "free trial", however, company continued to ship and bill $93.87 for three unauthorized shipments. When I was finally able to contact them, they would not issue full refund and only for one product. I received a RMA *** however, Burnell Agent *** states product was received in Warehouse too late and WILL NOT issue refund even though they accepted product back into warehouse. Company would not provide tracking number for shipment so I could track it.

Purchased Luxe Glow products on line which consisted of 1 free item andd 3 other products, the cost was $93.87. My crdit card was charged for the amount. Free item came but did not do what Luxe Glow Claimed. I canceled the order and was given a cancellation *** along with an e mail cancelling the order form agent *** They creditted my account within days but recharged it some time later. As of now the ammount is still on my credit card, at the time of ordering there was very little information regarding payment or cancellation of the order. I have never recieved any other items other than the free item which did not have to be returned. I am a senior citizen with a fixed income and figured I would get my money back because I had a cancellation number along with e mail canceling the order and was never sent the balance of the order which I do not want anyway. Unfortunately, I checked Revdex.com after this order was processed to find out what type of business this is.
Product_Or_Service: Skin care items
Order_Number:

When I called for $4.99 trial sample was not told of a 14 day notification period. They kept sending it,for the past 3 months and I kept returning it.
(November 2017)The item comes with no information just the 2 bottles of cosmetics. She tried it but it irritated her skin. We though that was that because it was a trial. (December 2017) here comes another supply of the stuff. We mailed it back with a letter in the box requesting they stop sending us any more products. We never checked our credit card statement for charges which was my mistake. (February 2018) Here comes another supply we promptly mailed it back. When I received my credit card statement I have been billed almost $600 for 3 shipments. I have returned 2 of the 3 that were not opened. Finally found a phone number and was able to contact them They told me they could not refund my money and they had no record of me sending back the product. They said I should have called them for a return authorization number. I said that was find if I would have had paper work stating that and some procedure for returns or how to contact their customer service. Buyer Beware

Free sample scam
On November 26, 2017 I saw an article on the internet that said Joanna Gaines was starting a new business involving skin care products. When I clicked on the link I was offered a free sample with the understanding that I would pay only shipping fees. I used a credit card that has a o% interest so I rarely check the monthly statement. Today I checked and discovered that I was charged $93.79 and $93.87 on January 10, 2018. I decided to look back in December and found the same two charges. I have two sets of unopened product that I plan to return. I am furious that there was no mention of any recurring charges or that I would receive another shipment of this product.

This company is a fraud! They take money out of your account for products not received and/or products returned with a promise of your money being returned. I returned their product unopened and did not order anything else. I was promised a return of my money when I spoke to them in Oct. and I still have not received a refund! I would like the refund they promised when I returned product!

I was lead to believe I was purchasing a trial of the Luminary Skin Cream. I wascharged $94, promised a refund after I called, then never got my $back
I found a "trial" of luminary skin crème for the cost of shipping at $4.95. So I signed up and paid the shipping cost. Two weeks after placing the order, I had received the crème a few days before, I noticed a charge on my account for $94. So I called the customer service number to ask about it, and they told me that I would receive a refund. I know these things take time, so I gave it a few weeks for the money to return to my account. After I hadn't seen the credit over the period of three weeks, I called back. I was on the phone with two different people who were both very rude to me(one was a manager)and they both told me that they were sorry I was told I would receive a refund, and pretty much tried to hang up on me. I was so frustrated I didn't even want to try and call back. I hope this report helps anyone else from getting scammed by this horrible company in the future. AND, the crème didn't work!!!!!!

I was charged $93 4 times to my account. Would like to receive a full refund for a product I was not told had a trial period.
In late December I ordered 1 free trial for Luminary Revitalizing Moisturizer and Luminary Ageless Eye Revitalizer with the understanding that I would only be paying for shipping of $9.85 (order# *** did not order a second time but received a box in the mail the other day with more supply.For fear I would be charged for a product I did not want to continue with, I looked at my bank statement and that is when I found I was charged 4 times in the amount of $93.87, $93.79, $93.87,and $93.79 by two different companies!I called the company on Feb. 12th asking for their return policy.Agent *** said I had signed up to receive the product and there as a 14 day trial period that had passed.I explained I did not receive that in writing nor were there papers included in my confirmation or package explaining the cancellation within 14 days without being charged.I stated I did not want the product and wanted to receive a refund to my account.I offered to mail back the supply as proof in exchange.The agent said no and only offered to cancel future packages; nothing more. I did cancel because I did not want to be charged again. The cancellation# ***. Please help me in retrieving the $375.32. I am at a loss as to what to do to get this resolved.Thank you.

SCAM!!! I cannot get my refund and continue to get billed from 2 different locations! Order cancelled and still being charged.
I am another victim of this terrible scam product off of Facebook! I ordered the free trial order of Ageless Moisturizer and the Eye Syrum and received only a confirmation for the $4.60 shipping and handling for both so 2 different confirmations. The order was on 11/9/17. There were no visible conditions of the "14 day" trial period. On 12/24 I was charged $93.79 from CA. On 12/23 I was charged $93.87 from FL. I called the 800# associated with the charge only to get a "customer service rep" I could barely understand her and she continued to try to sell me more product for the price of what I paid because I was outside of the 14 day period. I ask for the supervisor and got Bradley. After 20 minutes of going round and round with him he cancelled my orders and told me I would get a full refund. I mailed the unopened product back to the 45th Address in Denver. On 1/18 I received 1 credit for $93.87 and an email stating the credit was processed. I replied back stating I was still owed another credit of $93.79 and received another email that I already got credit. Mind you I have 2 cancellation emails dated 1/11/18 as well.Order ID-*** for the moisturizer and Order ID- ***. I just received my new credit card statement only to find the one credit but yet again I'm charged the 2 charges and they
used the same 12/24and 12/23 charge dates!!! This is such a
SCAM and you can't get anyone on the phone to help you.
How do these people continue to get away with this??! At this point I'm owed credit for 2 charges of $93.79 and one charge of $93.87. This is outrageous and very costly! This so called business should be shut down immediately! I was happy to find this on Revdex.com in hopes of getting some resolution. My fear is that I will continue to get the monthly charges for a product I do not even have that was sent back. Unbelievable!!

I have experienced everything everyone else has and these people needs to be shut down. Would anyone be willing to start a CLASS ACTION LAWSUIT against them as they need to be shut down and we need our finances not messed with by charging without permission. I have some information, but they are fraud. who is to say that cream isn't any different then any other label they just find a new name and same ingredients yet making us think it is something different???? Have you thought about that one as there is another cream and they had a substantial amount of claims with the Revdex.com I have contacted the Attorney Generals office in each different state they have mentioned as there is never just one..I believe we have enough evidence and trials and tribulations against this place I feel strongly this is our way of possible return in full of our moneys.

Account canx. three weeks ago, was to receive refund if I returned the yet to be received product. The product was never received nor was the refund.
Back in December of 2017, my wife, *** responded to a cell phone message which offered a FREE sample of a product named Luminary Skin Cream. All she had to do was pay the shipping fee of $4.95. She agreed and gave her credit card number. Our account was charged $4.95 and then two days later another $1.95 for something. When the product arrived, she tried it for several days and decided that she didn't want it. At no time was she told that she had committed to a monthly shipment of product for which she would be charged $93.87. On 1/12/2018 our credit card was charged $93.87 and the phone number 877-983-1331 was shown as the recipient. On 1/16/2018 I called that number and found it to be the Customer Service Dept. of Luxeglow/Luminary. After several minutes of conversation, my account was cancelled. I was told that a shipment of product (supposedly worth $93.87) had already been shipped to our address but probably had not yet been received. I was given an "RA" number *** and told that when the shipment arrived, I could return it to: 11551 E. 45th Ave. Unit C, Denver, CO 80239 and within five days of its receipt, my credit account would be credited the $93.87. I have never received any product to return, nor the credit to my account. So this morning 2/5/2018, I again called the Customer Service number. I was told that my account was cancelled but that the small "sample" my wife originally received, was worth $93.87 and because I had not returned it by 1/28/2018 (the supposed cutoff date)no refund was due me. After more conversation, I was offered three bottles of the same product for the $93.87 that I had paid. I told the representative that I did not want any more product and that I would even send back the sample. I was told that it was too late to send anything back and that "she was sorry but nothing else could be done because it was too late and my account had been cancelled". I asked that I be transferred to her Boss or a Manager. I was told that she would send a note to them and that they would contact me within 72 hours. Based on all of my previous conversations with Luminary, I do not believe that my interests and concerns are going to be addressed. I do not want to wait by my phone for 3 days for a call that may not come or a call that does not resolve the issue. I believe that their initial contact to my wife's cell phone was fraudulent and has been exacerbated by the continuing lies I have been told when trying to settle the issue.

THIS IS A SCAM. I called them within 30 days to cancel and they will NOT give me a refund. Do not want product and will return once refunded.
This is a scam! You think you are receiving this product for the price of shipping only but you will be charged an additional ridiculous charge. I called to cancel within the "30 day refund period" but I've been charged by NUBOD SKIN, $93.87 and by ILMNTRA*ILLUMINTRAEYE, $93.79. Nowhere did I read anything about a 14 day cancellation policy or that my credit card would be charged $93.87 & $93.79 for their product. No policy or product information was sent with the trial offer. I need to be refunded for all of the above credit charges.

I ordered a free sample of essencia moisturizer and eye serum on Jan 21, 2018. Today I got two charges of $93 to my bank. I ordered this on facebook where the only confirmation I got was for my shipping costs. There was no visible disclaimer about a 14 day free trial that charges a $93 dollar monthly recurring fees. My order number was *** There were two company names associated with the fraudulent charges. And how could you return the product back if there was no information about a return policy. And to what address. Total trickery on this facebook advertisement.

I ordered 2 samples of skin care items and was charged 2 charges 93.79 and 93.87. W
I ordered 2 samples off skin care products 1 for Luminary Revitalizing Moisturizer and the other for Luminary Eye Revitalizer. I received my credit card statement with 2 charges 1 for 93.87 and the other or 93.87. I immediately called the 866 phone number to dispute the charges and was told that it was a trial and I missed the end date and would have to pay. I demanded to speak with a supervisor and after 15 minutes of negotiating with Travis I accepted a 75% refund