Luminary Skin

Cancelled order and sent product back and did not receive a refund
Order wrinkle cream back in late June as a trial. Then in July the product was shipped to us and billed on July 17, 2017 in the amount of $93.87, did not realize this was being sent automatically billed for it. Called to cancel order another jar of cream was shipped and billed on 8-18-17. called again and asked to return the product unused. Was given address over the phone and RA number 5569827249E4. I shipped the product back by the address I was given by UPS to get the product by a certain date. The package was returned undeliverable due to address. I called back and was told it had to be turned by the first of October. I told them about the issue with the address and was told to send it and they would make a note of the issue. I checked the tracking number and it was delivered on October 2nd 2017. I never received a credit for any of the product and have been calling the last few days and they tell me they cannot give me a refund since it was not returned within 30 days. Our account was charged the amount of $93.87 on 7-17-17 and again in the amount of $93.87 on 8-18-17, and we did not get anything back and the unused product was returned, I find that unacceptable.

False Advertising! Company does not give full disclosure of cost of product NOR its cancellation policy.
On 11/10/17 I saw an ad on my phone for Luminary Skin products which were supposedly endorsed by actresses such as Sally F-- this is FALSE. There were NO details regarding the purchase of the 30 day supply except that all I would have to pay is $4.95 shipping and handling. NOTHING was mentions as to the purchase price of the product NOR the 14 day trial policy and cancellation policy. On 11/24/17 at 4:03am my credit card was charged $93.87. At 7:56am I called and canceled the order and asked for a refund of the $93.87. I was told that I wouldnt get a refund because I didnt call "within" the 14 day trial! First of all, its only about a 9 day trial because they include the order date as part of their 14 day trial period, so by the time you receive the product 4 days later, you only have 9days to use it. According to the rep, I should have called BEFORE the "14" days were up not ON the 14th day!! GARBAGE!! NONE of this information is disclosed when you order the "FREE" product-- not the full purchase price of $93.87 NOR the "14" day trial period specifics, if it were, I would have NEVER ordered the product. I ordered the product on 11/10/17 and Cancelled on 11/24/17-- that is 14 days yet they still said that I could not get a refund and offered me two more free bottles of their product, which I don't want.
This company is a complete SCAM!! Their products are NOT endorsed by the actresses they claim and their cancellation policy and purchase prices are NOT disclosed when you order the "FREE" product.
Their customer service reps are RUDE and I would NEVER do business with nor recommend doing business with NutraGlo Ageless/Luminary Skin products!!

Charged unknowingly for products I did not receive.
Ordered trial merchandise for 4.95 and 4.90. Credit card billed 93.87 and 93.79. Did not receive additional shipments. Called company and cancelled per VISA. Unable to get refund from company. Filed dispute with VISA. No cooperation from company. Dispute still in progress.

I received an unauthorized charge of $93.87 from the company.
Luminary Skin Care claimed that their product was endorsed by Sally F. On September 15, 2017 I ordered their free 1 oz. skin revitalizing moisturizer for a shipping charge of $4.95. My order number was: *** Two weeks later on September 29, 2017 I was charged $93.87 to my Citi Bank credit card. When I called Luminary Skin Care on September 29, 2017 they stated that there is an automatic reorder of the product within 14 days if the customer doesn't notify them to cancel the product. I told them that was never stated in the agreement and that I wanted to cancel the new shipment. They said they would cancel the order but I would still be charged $93.87 for the free product that I received. I expressed my outrage at this consumer fraud, but they refused to refund my money. I immediately contacted my credit card company to dispute the charge and they reversed it pending their investigation. Citi Bank has now informed that after their investigation they are reversing my credit. I am reaching out to you because such a fraudulant business should not be allowed to continue to take advantage of people. The companys address on the product label is ***, CA *** and telephone number ***.

This is a scam!!
They advertise a free sample (you pay shipping). What they don't tell you is that you must cancel your account within 14 days, because it is a trial, not a sample, or you will be charged almost $94 for the sample they sent you. They claim it is all in the advertising....must be the tiny print that no one sees! I called them to reverse the charge and was told they could not do that because it was past the 14 days. It wan't until I told them I'd complain to the Revdex.com and any other authority that I had to in order for this not to happen to anyone else, that they said they would refund 50%. DO NOT PURCHASE FROM THESE PEOPLE!

Skin care line scam. Sample trial offered- no stamentent under terms and conditions about automatic subscription. Will not give a full refund.
Purchased-trial skin care-11/6/17 from a Facebook link. Clicked on the terms and conditions- did not state there would be an automatic subscribtion. A charge posted on my cc today, 11/21/17 for $93.79. Called the company who canceled me from their system but would not provide a full refund even after I stated that the terms and condition link did not state any authorization of an automatic subscription. They offered to refund half. This is a complete scam. Even the emails they send do not have any link back to their company. The emails do not include any company information of have a way for you to even contact them, no phone number, no email, no website. This company is scamming online and should be stopped.

Sent back product, was promised a refund, but after nine phone calls over a 2-month period, am now refused a refund.
I purchased two skin-care items (one facial cream and one eye serum) on a sample basis on 6-5-17, one for $4.95, and the other for $4.90 from a company called Luminary. I did not realize at the time that my debit card would be used to continue to pay for monthly shipments of these items and subsequently received further shipments on 6-19-17 and 6-20-17; 7-18-17 and 7-20-17; as well as 8-18-17 and 8-24-17. I was charged $93.87 each shipment for one of the items and $93.79 for the other. After receiving the shipments in August, I decided I did not want any more products. I called On August 25 to cancel future orders and to get instructions to return the last two items for refunds. I was given RNA numbers (return authorization numbers) for both products and shipped them to the P.O. Box told to me. (The skin cream RNA was *** The eye serum RNA was *** I was told it was ok to return both products in the same box.)

I contacted the company four times (August 29 twice, August 30, and August 31) before finally seeing a refund for one of the products ($93.79) on my bank statement. When I did not see a refund for the second product, I called again on September 18, September 21, September 27, October 16, October 26, and November 9. For every one of these calls I was told by an "agent" that they would certainly send my information to the Refund Department and make sure I would receive my refund. The last person I spoke with on November 9 was Franco, Agent *** He assured me that something must be going on with the Refund Department and I should receive my money in the next few days or I should call again.

Today, November 15, 2017, I called to complain one more time and spoke with "Amoro" (sp?), Agent *** She transferred me right away to a "supervisor" named Josh, Agent *** He listened to my story and told me that it was too late to receive a refund because the request was too long ago. I reminded him that I had called so many times and he demanded I tell him the dates, times, and agent numbers from each time I had called. I had not written all of those names and numbers down, but was able to look up the phone calls on my cell phone call list.

I believe I was put off in receiving my refund so long in order that the company would have an excuse to say that it was so long ago that they did not have to honor my refund. He also told me that his company had tried to issue a refund to my checking account but my bank "would not accept it"! I pointed out to him that the first refund was sent to the same account at the same bank and someone in his company must have made an error if it was not acceptable to my bank, but he denied this possibility.

Ordered trial and was told if I cancel and return product I would be refunded.
Ordered trial of Luminary on September 6, 2017 and my credit card was charged only for the shipping and handling fees of $1.95 for Uplift and $4.95 for Luxeglow. Did not receive product for almost 2 weeks. Was charged monthly fee of $93.79 for Truderm on September 22, 2017 and $93.87 for Hydraglowskin on September 20, 2017. I immediately called and representative told me that I was past the 14 day trial period. I explained that I had just received product a few days ago and it was not fair that I wasn't given a full 14 day trial and that I want to cancel the subscription. He said as long as I mailed unused portion back, my credit card would be refunded. He gave me a return # *** and told me to mail it back to: Product Return Center PO Box 23836 St.Petersburg, FL 33742. I mailed back product and got a confirmation under USPS tracking # XXXX XXXX XXXX XXXX XXXX XX that they received it on October 16, 2017. I then called today November 10, 2017 and spoke with rep named Kara *** and was told that I was not being refunded because "I took too long returning the product". She was extremely rude. I explained that I was never told I had to return the product by a certain date and she said there is nothing she could do about it and they will not refund my credit card.

No mention of monthly charges after paying shipping for trial. Charged for September and October. They refunded October. Want September refund.
Very rude talking to them. They hung up on me. Want my refund for September as they did not mention this in their ad. Thank you.

I received a charge on my debit card for an amount I never authorized. Then they had me automatically enrolled for future shipments.Absolutely wrong.
This is a debit charge that showed up on my card 10/27/2017 at 4:05 am in the amount of $93.87 and all I have to go off of is a description from the statement... Uplift 866-7558363 CA. When I called this number it was a very poor connection on their end and she only could tell me that all future purchases will be cancelled after this phone call but said I could not get my money back. I never bought anything or agreed to buy anything from this place... EVER. She is trying to tell me I had a 14 day time period to return this product before being charged. I would have NEVER have considered this had this been the case. I never sign up for any free samples and did this time but it did not have any financial stings attached that I saw. Please help me get my money retured. Very wrong.