Luxottica Retail North America Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I received a call yesterday and wasn't offered anythingI was supposed to get a call back later in the day and didn't. Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have twice to get in contact with the regional manager she has only answered one call to let me know that the frames will ba at the store for a weekI have not talked to her in personI have been having trouble with these frames from the startIt was easier for me to fix then then it was to drive minutes one way to get them fixedI did finally go out twice and my wife took them out onceI was told the problem was the way I was taking them off of my faceI have nevered heard anything so stupid in my lifeI am wearing my glasses from three years agothe way I have been talked to by store manager the help center is unrealI wish I have nevered stepped into their storeI WANT A FULL REFUND and will not settle for anything less

September 13, 2017 Revdex.comAttn: *** *** Re* *** *** Dear Ms***: We are in receipt of Ms***'s complaint filed with your officeWe're sorry Ms*** feels we fell short of our goal and dissatisfied with the service
received at LensCrafters *** *** *** in *** *** ***. Ms*** states she received poor service and is requesting to speak with the management. We apologize for any frustration that Ms*** has experiencedFeedback from our customers is appreciated. Ms***, we would like for Ms*** to contact either two members of management to assist her with her concerns. Our Lab Manager, Susan *** and/or our Retail Manager, Noelle MaitlandThey both are aware of Ms***'s concerns and will be happy to assist her. Ms*** can contact either member of management to discuss her options in resolving her concernsThey can be reached at ###-###-####Also, I forwarded Ms***'s complaint to our Regional Manager for review, who contacted Ms*** and Ms*** to advise Ms*** to contact them directlyShould Ms*** need further assistance, I can be reached at ###-###-####. Thank you for contacting Luxottica Retail. Sincerely, Melissa H***Brand SupportLensCrafters

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. There is an opportunity for LensCrafters / Luxottica to review and improve the escalation process from store management to district managementThere is also an opportunity to review the quality of work being performed in individual labsThe cost of poor quality (COPQ) was quite high in this instance both for the customer and the company
Regards,
*** ***

September 27, Revdex.com Attn: *** *** *** Re: *** *** ID# *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to
provide legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** ** *** ***, *** ***California Mr*** states he was scheduled for an eye exam and after being seen was advised he would need to return another day for dilation. Mr*** states he returned and his paperwork was lost We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Senior Regional Operations Manager, Bruce L*** advised the general manager reached out to Mr*** and waived the difference from his insurance to total cost of the eyewear and refunded Mr*** the cost of the eye exam. MrL*** advised Mr***’s file was shredded on accident. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Erica R*** Team Lead Luxottica Retail

December 8,
Revdex.com
Attn: *** ***
t***
Re: *** ***
Dear Ms***:
We are in receipt of Mr***’s rebuttal filed with your officeWe
regret that Mr*** feels we have not met his expectations
Mr. ***’s feedback is
appreciated and has been forwarded to the appropriate member of management
After further review, the Luxottica Consumer Warranty Repair Center has
offered to repair Mr***’s eyewear free of chargeShould Mr***
need additional assistance with this matter, he may contact the Luxottica
Consumer Warranty Repair Center directly at ###-###-####.
In light of the above, we feel this issue has been resolved satisfactorily
Thank you for contacting Luxottica Retail
Sincerely,
*** ***
Brand Liaison
Luxottica Retail

October 13, 2017 Revdex.comAttn: *** *** Re: ***l *** Dear Ms***: We are in receipt of Mr***'s rebuttal filed with your officeWe regret we are unable to do as Mr*** requested It is my understanding that MsCindy, Warranty Department Supervisor contacted Mr*** on September 14, and left a detailed message advising him that he would receive his eyewear at no costWe have a notification that the eyewear was received on September 19, 2017. Again, we apologize for any frustration that Mr*** has experienced Thanks again for contacting Luxottica Retail. Sincerely, Melissa H***Brand SupportLuxottica

December 22nd,
Revdex.com
Attn: *** ***
***
Re: *** ***
Dear Ms***:
We are in receipt of Ms***’s complaint filed with your office
Luxottica Retail’s vision is to provide
legendary serviceWe’re sorry Ms.***
feels we fell short of our goal and is dissatisfied with the service provided
by LensCrafters, *** *** *** *** **
Ms*** states that her glasses were uncomfortable, and painful. Ms*** states she tried to exchange
several times within the allotted time frame but, the store was too busy each
time. Ms*** states she purchased a
new pair of glasses from the same store, and she is happy with them.
We apologize for any frustration that Ms*** has experienced with this
situationFeedback from our customers is appreciated
Regional Manager Lisa *** is reaching out to Ms*** to offer her a
refund for her first set of glassesIf Ms*** has any additional questions
or concerns she may reach Ms*** at ###-###-####
In light of the above, we feel this matter has been satisfactorily
resolvedThank you for contacting Luxottica Retail
Sincerely,
*** ***
Brand Liaison
LensCrafters

February 17, 2016 Revdex.comAttn: Tamara ***Re: *** *** ***Dear Ms***:We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re
sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** *** *** in *** **Mr*** states he experienced an issue with the coating on his lenses.We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated.Regional Manager, Stephen P***, has offered to replace Mr***’s lenses at no cost.In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail.Sincerely,Holly T***Brand LiaisonLensCrafters

May 12, *** *** ***
*** *** ***
***
*
*** *** *** ***
* Dear Ms*** We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to
provide legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, Park Place in Tucson AZ Mr*** is unhappy his local store has been unable to provide his prescription in the Oakley frames he has chosenMr*** has requested a refund for the frames We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Regional Manager Lisa *** has spoken with Mr*** at length to discuss his concerns regarding the purchase of frames he madeMs*** has granted a refund for the frames and Mr*** should show that reflected on his VISA credit card In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Liaison Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

August 21,
Revdex.com
Attn: *** ***
***
*** *** ***
*** *** ***
This is in response to Mr***'s complaint filed with your office
We apologize for any frustration that Mr*** has experienced with
his concernsFeedback from our customer's is appreciated
Ms***, our Optician, *** has attempted to reach out to Mr*** to assist him with his concerns personallyShe has left voice mails for Mr*** to contact her and invite him back in the store when she is workingShould Mr*** need further assistance, she can be reached at (302) ***
Thank you for contacting Luxottica Retail
Sincerely,
*** ***
Escalations Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 11, Revdex.com Attn: *** *** T***@*** Re: *** *** *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** Mall located in ***, MDMr*** is unhappy with the Anti-Reflective coating his lenses were made withMr*** stated that after every day use, the coating started to peel within a yearMr*** would like a discount on replacing the Progressive lenses he originally purchasedMr*** states he can no longer use the current lensesMr*** stated that he did try to get resolution with customer care prior to this formal complaintWe apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciatedThe store’s General Manager Carolyn has replaced Mr***’s lensesShould Mr*** have any questions or need additional assistance, he may reach Carolyn at ###-###-####In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, Holly T*** Brand Liaison Luxottica Retail

Sept 12, Revdex.com Attn: *** *** *** Re: *** *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry
Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** Mall, in ***, *** Mr*** states that we are refusing to provide him with a copy of his prescription from We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Erica R***, supervisor, reached out to the store and they advised that because the prescription is more than two years old and is no longer valid, it is not kept at their facility. It is now housed in another location and can take an undetermined amount of time to retrieve. They have placed a request to have the prescription sent to Mr*** In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, DeAnna P*** Escalation Specialist Luxottica Retail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offering this matter to a close, we would like to know your view on the matter. I do not accept the response due to the following reasons:statement, I was instantly approve, the cashier showed me her computer screen where it said approved
When I spoke to the customer service manager she advise I was approved but needed to wait daysI asked why she said due to security reasonsMade no sense as the cashier apologize assuring it wasn't standard practiceThe way they intend to rectify the situation is unfairMeaning I can't get the 20% that I was originally entitled until my next purchaseTheir wont be a next time purchaseI will take my business somewhere else
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I received a letter from Pearl Vision regarding setting up an eye appointment for my child I don't have a child, and I don't want to be on any mailing reminding me about appointments, I'm not sure what you mean by brand Pearl Vision is an eye glasses business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***