Luxottica Retail North America Inc.

Tell us why here...January 27, 2017 Revdex.comAttn: *** ***
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*** *** *** We are in receipt of Mr***’s rebuttal filed with your officeWe regret that Mr*** feels we have not met his expectations Mr*** states he received poor service in store and was charged for services rendered with the independent doctor. We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated. As appeasement the doctor’s office of LensCrafters store 06099, has reached out and offered assistanceMr*** was provided additional discount up front with the independent doctor’s officeThe independent doctors serviced him free of charge on 09/11/and a free trial pair of contacts as the customer agreed to return on 09/12/Mr*** returned on 01/02/when he paid his insurance co-pay, $for the exam, and $for the contact lens fitting*** ***, the General Manager contacted Mr*** last night and offered multiple resolutions including returning his contact lenses or a friends and family discount on his eyewear as we cannot provide a refund for the copay his insurance requiresAs of 1/20/2017, *** *** the Lab Manager stated the customer was reimbursed $Please allow up to business days to receive this reimbursement In light of the above, we feel this matter has been addressed to the best of LensCrafters ability to resolve Mr***’s requestThank you for contacting Luxottica Retail. Sincerely, ***Consultant Luxottica Retail

January 19, 2016 Revdex.comAttn: *** *** Re: *** *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re
sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** *** *** *** *** **. Ms*** states that she was overcharged for her family’s eyeglass purchases. Ms*** states she has been trying to correct this for roughly year. We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated. It is my understanding that Regional Manager, Sharon J*** has attempted to contact Ms*** via phone, with no success. MsJ*** will continue to reach out to Ms*** to discuss her concerns. Ms*** may also call MsJ*** directly at ###-###-#### to discuss her experience, and concerns. Thank you for contacting Luxottica Retail. Sincerely, Holly T***Brand LiaisonLuxottica Retail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Its not as as cut and dry, in their response they didn't admit they made an error.They overcharged me by and were supposed to look into .Only after my filing with Revdex.com did they look into and realize the issue.My issue is they tied up my money for days,money I could have used elsewhere.After all is said and done I feel I should have been compensated for them tying up my Credit card for days.Simply stated as long as they got their money the made no effort to look into,until they received complaint through Revdex.com.This isn't good business practice

July 3rd, Revdex.com Attn: *** *** *** Re: *** *** ID# *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe are
sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by SunglassHut.com Mr*** states he has yet to receive his refund We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated SunglassHut.com Escalations Specialist, Rachel H***, states they have provided Mr*** with a full refund via eGift Card on June 22nd, In light of the above, we feel this matter has been resolvedThank you for contacting Luxottica Retail Sincerely, Justin N*** SunglassHut.com

We were told by management that they would compensate us because of the headache of waiting for two weeks for the credit back to my cardStill waiting on compensationNot satisfied with the response back and I am not ready to close complaint out

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 3, Revdex.com *** *** ***
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*** *** *** We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, Steeplegate Mall located in Concord, NH Ms*** states she purchased eyewear about years agoMs*** advised she has difficulty cleaning the lenses of her eyeglasses as they smudge and streak quite easilyMs*** is unhappy with the Anti-Reflective coating and believes it is the cause of her lenses being defective We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated Regional Manager Ron *** has reached out to Ms*** to discuss her concerns at lengthMr*** has offered to replace Ms***’s lenses, at no costMs*** plans to visit our Newington store location, for assistance at her convenienceMr*** has made the location aware of the offer so they will be ready when Ms*** visits for this matter In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Liaison Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I find it unfortunate that it took Revdex.com's involvement for them to act I don't believe this would have been resolved without the help of the Revdex.com Having to go from April-August without sunglasses is unacceptable.Thank you Revdex.com for your service
Regards,
Susan ***

August 8, Revdex.com Attn: *** *** *** Re: *** *** *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to
provide legendary serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by Sunglass Hut online customer service Ms*** states she placed an order for a pair of *** * *** sunglasses with her local storeMs*** advised the order was going to be sent to her home addressMs*** is upset she received an email, that the order was canceled due to inventory being out of stockMs*** states she has not received a refund for the amount she paid, for the now canceled order We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated Laura C*** manager of online services has advised her team has requested a refund check to be sent to Ms***, in the amount of $The refund check was issued on 07/26/and we have confirmed the check was cashed as of 08/03/2016, according to our Sales Audit department In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Erica R*** Team Lead Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

May 24, Revdex.com *** *** ***
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*** *** *** We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is
to provide legendary serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by two LensCrafters locations, Westland Mall and Fairlane Mall, both located in MI Ms*** is dissatisfied with her overall experience in working with her local storeMs*** would like a refund for $424.95, to receive an eye exam and eyewear elsewhere We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated Regional Manager George *** has been able to contact Ms***Through their conversation Mr*** has granted the requested refund of $In addition Mr*** will be sending Ms*** a formal letter of apology for the incident In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Liaison Luxottica Retail

March 26, Revdex.com Attn: *** *** ***
Re: *** *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied
with the service provided by LensCrafters International Plaza location in *** ** Mr*** states he was double charged and is requesting a refund in the amount of $ We apologize for any frustration that MrWatcher has experienced with his situationFeedback from our customers is appreciated It is our understanding that Mr*** has been credited for the duplicate charge in the amount of $Should Mr*** wish to return his eyewear for a full refund, MsSharon H***, Store Market Manager, is willing to assist himMs*** can be reached at (*** *** In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Nicole R*** Brand Support Luxottica

August 8, Revdex.com *** *** ***
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*** *** *** We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide
legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by one of our LensCrafters locations in Newington, NH Mr*** states that he paid for scratch guard protection but does not feel it was added to his orderMr*** advised his lenses have become quite scratched up and has attempted to get assistance from the storeMr*** is upset that he was told because he did not purchase the Eyewear Protection plan, that nothing could be done to assist his concern We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated General Manager *** has contacted Mr*** and offered to remake his lensesThe lenses have been set aside for Mr***, when he is able to visit the store location to have the eyewear exchanged In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely,
*** *** Brand Liaison Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

June 16, 2016Revdex.comAttn: *** ***
Re: *** *** ID# ***Dear Ms***:We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr*** feels we
fell short of our goal and is dissatisfied with the service provided by LensCrafters *** *** Mall Ms*** states that both her and her husband purchased what they thought was *** lenses for their glasses after discussing the *** lens features with an associate at the *** *** Mall Ms*** states after getting the glasses both her and her husband had difficulty keeping the lenses clean Ms*** states after two weeks they returned to the *** *** Mall and was advised by an associate that the lenses were not *** brand but LensCrafters brand that is equivalent to the *** lens Ms*** is asking for both her and her husband’s lenses are replaced with the *** brand lenses at no cost We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated. Regional Manager Carrie D*** has attempted to reach Ms*** at ###-###-#### on several occasions but has been unsuccessful in making contact In light of the above, we feel this matter has been resolvedThank you for contacting Luxottica Retail.Sincerely,Erica R***Team Lead Luxottica Retail

January 12, 2017 Revdex.comAttn: *** *** Re: *** *** ID# *** Dear Ms***: We are in receipt of Mr***’ complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by Target Optical, *** *** Mr*** states that glasses were ordered and upon pick up were ‘Made in China’ rather than receiving the ‘Made in Italy’ frame he was anticipating We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated. Regional Manager *** W*** has left a message with the customer and offered additional assistanceThe regional partnered with the manager of the store who also stated Mr*** was offered resolution; management offered to replace the frames that he received with the “made in Italy” frames from the display boards when Mr*** initially expressed his concernAt this time, the Regional Manager is waiting for response from the customer. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, AndrewConsultant, Consumer SupportNorth America Consumer Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I understand that the Revdex.com cannot request that Lens Crafters fire employees that have mistreated me and I further understand that my belief that both Lenscrafter corporate and the retail outlet perpetrated a fraud against me is a matter for the Ohio and *** Consumer Fraud divisions, but that still leaves the matter of the $refund to which I believe I am entitled. Furthermore, I believe the letter of response dated September 15, is fraudulent as the woman named as having left me a voicemail is no longer a Lenscrafter employee and her PERSONAL cell phone was provided as a contactIf the letter were truly authored almost a year ago I would expect the woman named's work number, and actual Lenscrafter line, would have been providedThis is some of the sleaziest business dealings I have every encountered. I would ask that the Revdex.com please call the woman and assure her that her name and number are not a matter of public record. As a further resolution, I would also seek to have Lenscrafter refrain from sending me any advertising, in fact, if it is within the Revdex.com's power, I would ask them to seek to have Lenscrafter refrain from sending advertising to any of my descendants for the next years or until the bloodline dies out, whichever comes first. Lenscrafter's behavior in this matter has been reprehensible and should remain a matter of public record.
Regards,
*** ***

February 24, 2017 Revdex.comAttn: *** ***
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*** *** *** We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry
Mr*** feels we fell short of our goal and is dissatisfied with the service provided by Sunglass Hut Mr*** states that he did not receive the product ordered or a refund for not receiving the product. We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated. *** ***, manager of online services, has advised that the refund void/reissue was processed on 2/23/in the amount of $to the business address found online. Customer has been notified that the refund is being processed. The customer confirmed the address is accurate. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail. Sincerely,
*** *** Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business contacted me and me and the resolution offered was satisfactory.Thanks for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did receive a call from Lenscrafters notifying me that the company would replace my lenses. Terrific new that they will be available on May. I will follwith Robin at Lenscrafters (she is far more professional and customer oriented than Stephanie) to acknowledge will bring my glasses back to them next week for lens replacement
Regards,
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