Luxottica Retail North America Inc.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although it comes VERY late (it was made in Dec and it's now Sept 2016), I find that this resolution is satisfactory to me. I received a 30% promotional code via phone message, though I'm not sure I will use it as I have been completely turned off from this brand as a result of their serviceI'd request that the business consider training their customer service representatives to address issues like this in a more timely manner when the customer calls their service line, instead of having me jump through the hoops of filing with the Revdex.com and hearing back months later
Regards,
*** ***

Thank you very much for the Revdex.com assistance in this matter, complaint ID *** with Target Optical, they have opted to resolve thismatter with me by resurfacing new Optical Lenses for my eye wear in days.Once again thank you very much for you're assistance!*** ***###-###-####
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 5,
Revdex.com
Attn: *** ***
***
*
*** *** ***
*
*** *** ***
We are in receipt of Ms***’s complaint filed with your office
We apologize for any
frustration that Ms*** has experienced with this
situation
Ms*** stated that the sitting fee was not disclosed prior to the eye
exam, she is unhappy with the eyewear provided to her son, and she is unhappy
with the overall service provided by the general manager and regional manager
***, a member of management, has
attempted to contact Ms*** via phone with no success
Should Ms*** need additional assistance with this
matter, she may contact *** back directly at *** ***
Thank you for contacting Luxottica
Retail
Sincerely,
*** ***
Escalation Specialist
Luxottica Retail

August 11, 2017Revdex.comAttn: *** ***t***@cincinnati.Revdex.com.orgRe: *** ***Dear Ms***:We are in receipt of Ms***'s complaint filed with your officeWe're sorry we fell short of our goal and Ms*** is dissatisfied with the service.Ms*** states she is due a
refund on her credit card for her returned product.It is my understanding that Ms*** should receive a refund check in the amount of $We apologize for any frustration that Ms*** has experienced with her situationFeedback from our customers is appreciatedMs***, I personally tried to contact Ms.*** and left a voicemail for her to return my call today.Should she have further questions, I can be reached at ***Thank you for contacting Luxottica Retail.Sincerely,Melissa H***Escalation SpecialistBrand SupportLuxottica Warranty

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 19,
RevDex.com
Attn: ***
***
***
Re: *** ***
Dear Ms
***:
We are in
receipt of Ms***’ complaint filed with your officeLuxottica Retail’s vision
is to provide
legendary customer serviceWe’re sorry Ms*** feels we fell
short of our goal and is dissatisfied with her purchase on line with
Sunglasshut.com
Ms***
states she received the wrong lenses with the sunglasses she orderedShe is
requesting the lenses be replaced with glass lenses as she thought she ordered
We apologize
for any frustration that Ms*** has experienced with this situation
Feedback from our customer’s is appreciated
Ms***
purchased on September 30, Unfortunately, when Ms*** found the
lenses were not what she thought she ordered, she then reached out to Sunglass
Hut customer care on June 17, to discuss her options
With that
being said, Sunglass Hut offers (Day Unconditional Warranty) to all customers
who purchase on-line or in storeSince, Ms*** is out of her warranty; my
suggestion is to reach out to the manufacturer, *** *** ***Their phone
number is ###-###-####, she may be able to discuss further options for her
product
In the
spirit of customer service excellence, Sunglass Hut Corporate office would like
to offer Ms*** a $gift card towards a new purchase at a Sunglass
Hut storeI will be sending the gift card directly to Ms*** via ***She
can visit http://www.sunglasshut.com
to find a local store near her
In light of
the above, we feel this matter has been resolvedThank you for contacting Luxottica
Retail
Sincerely,
Melissa H***
Brand
Support
Sunglass Hut

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You have the sunglasses in your possession so you have had the ability to re-evaluate them yourself at any time during your review of my complaint.It's unbelievable to me that your company has taken such a hardened stance such that no customer is ever right, and no customer is EVER deserving of a full refund even when any impartial 3rd party would simply and easily see that such failures as the temple tips -- BY DESIGN -- scratching the backside of the lenses are manufacturing/design defects that any reasonable person would assume is covered under warrantyThe bureaucracy and/or incompetance in your company and utter lack of respect for your customer's intelligence astounds me.As I've previously stated -- none of your existing product models fit my nose -- so a discount on a new pair of glasses is worthless to meEither write me a check or I will take this issue to the department of consumer affairs
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
First., please make it clear to them that I am MR*** not Ms***, that is an insultSecond, NO ONE has called my phone at allThere are no voicemailsThat is a lie and I do not appreciate them making light of this situationNo one has bothered to try and fix this situation at all
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 5, Revdex.com *** *** ***
***
* Re: *** *** Dear Ms***: We are in receipt of Ms*** complaint filed with your officeLuxottica Retail’s vision is to provide legendary service
We’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, Bay Park Square in Green Bay, WisconsinMs*** states that she is not able to see well out of her left eye with her prescription glassesWe apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciatedIt is my understanding that management has offered to extend our satisfaction guarantee and allow the purchase to be returned for a full refundIn light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, *** *** Escalation Specialist Luxottica Retail

September 16,
Revdex.com
*** *** ***
***
*** *** ***
*** *** ***
We are in receipt of Mr***’s rebuttal filed with your officeWe regret
that Mr*** feels we have not met his expectations
Mr***’s feedback is appreciated and has been forwarded to the
appropriate member of managementMr*** can contact the General Manager,
*** ***, directly at (757) ***
Thank you for contacting Luxottica Retail
Sincerely,
*** ***
Escalations Specialist
Luxottica Retail

August 5, Revdex.com Attn: Tamara *** T***@cincinnati.Revdex.com.org Re: *** ** *** *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is
to provide legendary serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by one of our LensCrafters locations in ***, FL Ms*** states the Premium Anti-Reflective coating on her lenses is defectiveMs*** was able to get her lenses remade with without the Premium coating optionMs*** advised the difference in cost for the newly made lenses was $less than the lenses that were replacedMs*** would like a refund of the $difference, that she originally paid for the defective lenses We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated General Manager Natasha M*** has agreed to refund Ms*** the difference in the lens cost of $MsM*** will be contacting Ms*** within the next few business days, to gather her credit card information and process the refund as requested In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T*** Brand Liaison Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 28, 2017 Revdex.comAttn: *** ***
***
*
*** *** *** * ***
*
*** *** *** We are in receipt of Ms***’s complaint filed with your office Luxottica Retail’s vision is to provide legendary service
We’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by Sunglass Hut Ms*** states that she was advised that she could return an online product in the store. Ms*** states that her boyfriend went to the store to exchange and was advised it could not be completed because there was no management. We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated. *** ***, regional manager of store 2113, advised that she called Ms*** and left a detailed message with her contact information to call back to discuss and apologize for her experience. MsWilke has since contacted the store and was advised that the exchange was processed. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail. Sincerely, *** ***Luxottica Retail

April 24, Revdex.com Attn: *** *** *** Re: *** *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the
service provided by LensCrafters ***s Corner Center location in, *** *** Ms*** states that her lenses developed water marks and she is requesting a refund We apologize for any frustration that Ms*** has experienced with his situationFeedback from our customers is appreciated Ms***, our LensCrafters Management Team invited Ms*** back into the ***s Corner Center location to discuss the available optionsMs*** chose to have her lenses remadeMs*** sated she is happy with this decisionShould she need further assistance, Ms*** can contact the Management Team at ###-###-#### In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Support LensCrafters

July 30,
","sans-serif" lang="EN">Revdex.com
Attn: Tamara Hasselbeck
[email protected]
Re: *** ***
Dear *** ***:
We are in receipt of *** *** complaint filed with your office
Luxottica Retail’s vision is to provide legendary serviceWe’re sorry *** ***
feels we fell short of our goal and is dissatisfied with the Luxottica Consumer
Warranty Repair Center in McDonough, GA
*** *** states that he sent his broken sunglasses in to be repaired
We apologize for any frustration that MrWoodworth has experienced with
this situationFeedback from our customers is appreciated
It is my understanding that *** from the Luxottica Consumer Warranty
Repair Center contacted *** *** and advised him that they would issue him
a $credit
If *** *** has any further concerns, he can contact *** directly at
***
Sincerely,
*** ***
*** ***
*** ***

June 16,
lang="EN">
Revdex.com
Attn: *** ***
***
Re: *** ***
Dear Ms***:
We are in receipt of Ms***’s complaint filed with your office
Luxottica Retail’s vision is to provide legendary serviceWe’re sorry Ms
*** feels we fell short of our goal and is dissatisfied with the service
provided by LensCrafters, *** *** *** ** ***, New Hampshire
Ms*** states that she could not see out of her eyeglasses and
would like a refund
We apologize for any frustration that Ms*** has experienced with
this situationFeedback from our customers is appreciated
It is my understanding that a refund
was processed for Ms*** and a corporate check was issuedMs
***’s check was mailed via USPS Certified Mail today, June 16th
Delivery confirmation number for the check is *** *** *** *** ***
In light of the above, we feel this matter has been satisfactorily
resolvedThank you for contacting Luxottica Retail
Sincerely,
*** ***
Escalation Specialist
Luxottica Retail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 11, Revdex.com *** *** ***
*** Re: *** *** *** *** Dear Ms*** We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to
provide legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by *** *** *** *** *** Mr*** states that he purchased glasses in and the anti-reflective coating starte4d to come off. Mr*** states he contacted the store and was offered 50% off a complete new pair of glasses, both frames and lenses. Mr*** states when he went to the store they could not find notes regarding the 50% off offer and they advised Mr*** there was nothing they could do to assist him further. We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated The Regional General Manager, *** *** states that Mr*** was provided with a complete new pair of glasses on November 2, 2016. In light of the above, we feel this matter has been successfully resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Consultant, Consumer Support North America Consumer Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regarding the complaint # ***, the company has not kept it's word and has not issued my refund
Regards,
*** ***