Lyft

Complaint: [redacted] I am rejecting this response because: In your last response to my rejection email you stated "Our agents were in correspondence with [redacted] that same day and informed her that we had contacted the driver and asked him to look for the keys in his car Our agents reached out to the driver multiple times to confirm the status of [redacted] 's lost keys Please adhere, there were NO FOLLOW-UP(S) after I had spoken with MULTIPLE customer representatives letting me know the driver had my keys besides one that reached out hours/days later More so, I was NOT EVEN INFORMED that the representatives had actually spoken directly with the driver at all The only thing that was stated was that they had sent him a message, as I did on the app to begin with I was even told by one customer service representative that I was to get a credit on my account, which was ignored and never added to my account I have saved many emails/email chains as to my conversations with these representatives as they are attached Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] ’s complaint concerns ride earnings for rides she gave on the Lyft platform [redacted] wrote into Support on June 22, Our agents were in correspondence with her the same day to inform [redacted] that the deposits had been processed on our endOur agents also advised [redacted] to allow 3-business days for the deposits to process to her bank accountAs we have clarified that [redacted] ’s deposit has been processed on our end, we consider this matter resolved

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] [redacted] complaint concerns charges on her Lyft account [redacted] wrote into Support on February 15, Our agents were in correspondence with [redacted] that next day and informed her that the appropriate refunds have been issued for all three no-show fees.As the appropriate refunds have been made, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: I am not going to accept Lyfts response until they remove or modify this statement from their websiteWe will cover the cost of your initial inspection to become a driver As you can see with my experience, Lyft did everything they could to not pay me for the cost of my inspectionNow they consider the matter resolved , I dont think soSincerely, [redacted] ***

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns his eligibility for a weekly guarantee promotion [redacted] first wrote in concerning this promotion on August 15, Our agents were in correspondence with [redacted] on the same day and clarified that [redacted] had signed up under a different promotion when he started his applicationOur agents further clarified that because [redacted] had signed up under a different promotion, he was not eligible for the weekly guaranteePer our promotional terms, only one code can be applied upon applying to drive with LyftReferral bonus promotions cannot be combined with weekly guarantee promos or new driver sipromosAs our agents have followed up with [redacted] and we have clarified our promotional terms, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns a damage fee she incurred from a ride she took on the Lyft platform.Ms [redacted] wrote into Support on August 17, regarding a damage feeOur agents were in correspondence with ** [redacted] the following day and informed her that the damage fee had been refunded.As the appropriate refunds have been issued, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: It doesn't take into consideration that no damage was done by myself or anyone on my accountI'm receiving recycled responses about how Lyft has the right to charge a damage feeI clearly understand thatHowever, it doesn't take into consideration that I was INCORRECTLY charged a damage feeThis is unethical customer service Sincerely, [redacted] ***

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns the costs of rides she took on the Lyft platform.** [redacted] did not reach out to Support.** [redacted] selected the Lyft Line ride type for the rides in question.With Lyft Line, the passenger enters their piand drop-off locations in advance, and our system uses that information to come up with the base amountThe base amount will then be discountedBecause of this varying discount, the same ride can cost different amounts at different times or locationsThe discounted price that shows up in-app when you've requested the Lyft Line is fixedFluctuations in traffic or changes to the route during the ride will not affect the price.For more information about Lyft Line pricing, please view here: [redacted] .As we have confirmed that ** [redacted] was not overcharged for her rides, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns his rental deposit and other rental charges he incurred with [redacted] through Lyft's rental program.** [redacted] wrote into Support on June 30, regarding his rental depositOur agents were in correspondence with ** [redacted] the same dayOur agents continued to correspond with ** [redacted] to advise that the reimbursement process for the rental deposit can take one to two payment cycles for the system to process automaticallyOur agents have since followed up with ** [redacted] to confirm that his rental deposit was automatically paid out with his last weekly earningsOur agents also informed ** [redacted] that the rental charges he incurred reflected each day the rental vehicle was reserved, per his rental agreement.As we have returned the rental deposit and clarified the rental charges for ** [redacted] , we consider this matter resolved

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] [redacted] complaint concerns the new driver promotional termsThe terms for various new driver promotions at Lyft are available here: [redacted] Per the terms of the promotion [redacted] signed up under, Referral bonus promotions cannot be combined with weekly guarantee promos or new driver sipromosBecause [redacted] signed up under a double sided referral bonus promotion, he is not eligible for the Weekly Guarantee Promotion.As we have clarified that [redacted] is not eligible for the Weekly Guarantee promotion, and we have clarified our terms of service, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] complaint concerns a new driver promotion.As stated on Lyft’s website [redacted] ), to be eligible for Lyft’s New Driver Promotion, prospective drivers must enter a valid new driver promotion code (in the Promo/Referral code field) when they start their driver applicationLyft’s website clearly states that if drivers don't enter a code when starting their application, they are not be eligible for this promotionWe are unable to retroactively apply promotions in situations where the promotion terms were not followed.Here, [redacted] created a driver application on August 10, At that time, he entered a new driver promotion code for $Our agents have informed [redacted] that he signed up with a $driver referral code, and have confirmed with [redacted] that he has been paid out accordingly.As such, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: I've sent the email I received from Lyft that states " Begin and start with a $Bonus" There is no disclaimer there is no reference to review there policies nothing to indicate there are requirements I tapped on the email and it directs you to there application and does not ask for a code or anything else just a standard applicant form niw if anything was there to indicate you need that code I Shirley would have done it but there was nothing I've also consulted with an attorney he could not find any reference as he put it it's a bate and switch they need to add stipulations or something to indicate there is stipulations not just make a statement and not honor it and hide behind hidden policies that need a attorney to figure it out THE ONLY STIPULATION THERE IS SAID ITS A LIMITED TIME OFFER THIS OFFER IS DIFFERENT THEN THERE STANDARD BONUS BUT WHEN IT CAME DOWN TO THEM HONORING THERE OFFER THE CONVENIENLY REFERENCE A POLICY THATS HIDDEN The average person applying for a position should not have to go to law school to decifer a simple employment application.Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns his driver earnings for a ride he gave on the Lyft platformOur agents emailed [redacted] on May 15, to inform him that a ride he gave had been flagged by our system due to a misuse of the Lyft platform Per Lyft's Terms of Service, "Lyft reserves the right to adjust or withhold all or a portion of Fares if it believes that you have attempted to defraud or abuse Lyft or Lyft’s payment systems."Our agents have since been in correspondence with [redacted] to inform him that we were able to issue a full payout for the ride in questionAs we have clarified our policy and [redacted] has been paid out his earnings accordingly, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] ***’s complaint concerns unauthorized charges on her account [redacted] wrote into Support on August 15, to report unauthorized charges on her accountOur agents were in correspondence with [redacted] the same day to inform her that we were able to find the account creating the charges and had placed a hold on it to prevent any further activity Our agents also confirmed that all unauthorized charges have been refunded As we have addressed the unauthorized charges with [redacted] ***, placed a hold on the account creating the charges, and confirmed the charges have been refunded, we consider this matter resolved

Initial Business Response / [redacted] (1000, 6, 2015/05/24) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] has written about a promotion that he wasn't eligible to receiveThe promotion Mr [redacted] is talking about is a promotion for new users onlyMr [redacted] created an account with us on April 19, Despite not having taken a ride, he still had created the account which was granted a new user ride credit that expired days later on May 5, As a result of having created this account, he was ineligible for the new user promotion he has attempted to receive through the creation of the duplicate accountThe duplicate account was created on May As duplicate accounts are against our Terms of Service, we removed his duplicate accountOur Terms of Service can be viewed here: https://www.lyft.com/terms

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this has been resolved and I have received the disputed payment for the ride in question after an internal audit by Lyft I received an email Lyft response resolving this matter from [redacted] I have attached a copy of the favorable response and I consider this matter resolved.Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns referral promotionsThese passengers and drivers did not sign up using [redacted] promotional code, which means that he is not eligible for a bonusAt this time, our policy does not allow us to add a code to a new user account or application retroactivelyIt is imperative that all drivers have the promotional code entered correctly before an account is created or an application is submitted for considerationIn the future, Mr [redacted] should make sure to have any new friends use a promotional or referral code when first applyingTerms of our new driver and passenger promotions are available on our help centerFor more information about new driver promotions, please visit: [redacted] For more information about new passenger promotions, please visit: [redacted] As we have clarified our new driver and passenger promotion policy, we consider this matter resolved

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] Ms [redacted] 's complaint concerns the status of her passenger account.Per our Terms of Service, "Lyft may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Lyft’s star rating or cancellation threshold; (3) Lyft has the good faith belief that such action is necessary to protect the safety of the Lyft community or third parties..."Additionally, our agents were in correspondence with Ms [redacted] to inform her that we were unable to reactivate her passenger account.As we have clarified our terms of service, we consider this matter resolved

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ We are in receipt of Revdex.com Case # XXXXXXXXMs [redacted] 's complaint concerns a ride she requested on November 1st, 2015, where the first two drivers she was paired with cancelledMs [redacted] was paired with a third driver successfullyOn November 2nd, Ms [redacted] wrote to SupportOn November 4th, we were in correspondence with Ms [redacted] and provided her with ride creditWe have since been in contact with Ms [redacted] and have refunded her ride fareWe consider this matter resolved Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They refunded me $They said that there would credit back the $ride but they did NOT! Final Business Response / [redacted] (4000, 11, 2016/01/09) */ We are in receipt of the January 4, consumer rebuttal in Revdex.com case number XXXXXXXXMs [redacted] 's complaint states that she was charged $for the ride that she took on November 1st and that she has not been refundedMs [redacted] 's ride fare was initially a total of $Ms [redacted] 's ride fare was charged as $to her card on her account and the remainder was paid using a $ride creditOn December 11th, we were in correspondence with Ms [redacted] and refunded the $to her card and reapplied the $ride credit to her accountAs such, we consider this matter resolved