Lyft

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] As you can see in both of my accounts there was no transaction showing for the date of June 24th also LFYT goes as far as to block my account so I couldn't see my earnings before having this issue with their company as of 07/07/LYFT still owes me in the amount of $I posted my accounts as proof that LFYT has not paid me what was owed

Complaint: [redacted] I am rejecting this response because: They deliberately keep moving away from my concern although I continued to assure that I have used the advertised link with the promotional code for signing up. The code was automatically input on the site when the sign up process initiated. They also deliberately put me on a different bonus program ($100 referral reward) that I never did for my sign up. I think that they are trying to do a monopoly business over many sufferers like me. Sincerely, [redacted] ***

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns his driver earnings.Our agents have informed ** [redacted] that we confirmed his bank accepted the deposits for the earnings in question through our third party payment processorOur agents also informed ** [redacted] that once his bank accepts a transfer, Lyft has no further visibility to see where the transfer may beOur agents have advised ** [redacted] to reach out to his bank directly regarding the transfer status of the earnings in question.As such, we consider this matter resolved

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] [redacted] complaint concerns a new driver promotion[redacted] created a driver application on February 27, 2017, and did not apply using a new driver promotional code, which means that he is not eligible for a new driver promotion bonusLyft's policy does not allow us to honor any new driver promotions coming in from email correspondence as our new driver promotion process is automatedIt is imperative that all applicants have the promotional code entered correctly before the application is submitted for consideration.For more information on New Driver Promotions, please visit [redacted] .As we have further clarified our new driver promotion policy for [redacted] , we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: Lyft owes me a refund or a ride credit and I will continue to blast them on social media and elsewhere until they do so.Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] ***' complaint concerns a new driver referral bonus[redacted] ***' friend didn't apply using their referral code (or used it incorrectly), which means that both of them are not eligible for a referral bonusAt this time, our policy does not allow us to honor any retroactive referrals coming in from email correspondence as our referral process is automatedIt is imperative that all driver referrals have the referral code entered correctly before the application is submitted for consideration.In the future, [redacted] should make sure to have any new friends use his driver referral code when first applying.For more details on the driver referral process, please check out: [redacted] As such, we consider this matter resolved

Initial Business Response / [redacted] (1000, 14, 2015/12/09) */ Revdex.com Complaint: # [redacted] Consumer: [redacted] Complaint Date: 10/22/ Closed Date: 11/23/ We are in receipt of Revdex.com Case # [redacted] Ms [redacted] complaint concerned preauthorization holds on her bank accountLyft's support team addressed Ms [redacted] concerns on October 20, Our actions were to inform Ms [redacted] of the following: Like many businesses, Lyft places authorization holds on credit cards to determine that the card is valid and the consumer has the ability to pay for anticipated charges on the Lyft platform We release the hold on the funds immediately upon confirming availability, and have no control over when a bank permits access to those funds This practice is disclosed and explained in Lyft's FAQ pages (lyft.com/ccauth), the URL of which appears in the lineitem description for the hold The hold on Ms [redacted] account was automatically removed by her bank shortly after she emailed us and as such, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ We are in receipt of the Revdex.com complaint case #XXXXXXXXMr***' complaint is regarding the loss of a personal item that he left in a Lyft driver's vehicleOn August 2, Mr [redacted] contacted Lyft support because he had left their sunglasses in a Lyft rideOver the next few days, Lyft's support team investigated the situation extensively and is unable to locate the item Mr [redacted] has agreed to our Terms of Service through the use of the Lyft platformAccording to our Terms of Service, it states "We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders." Viewing Lyft's full Terms of Service can be found at lyft.com/terms Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Completely unacceptable responseYour website says the following about Lyft Line"Say hello to Lyft Line, an affordable new way to rideShare the ride with others going the same way, and pay up to 60% lessLyft Line is the one line that goes everywhere, all for the cool price of your morning latte." You say "with others going the same way." The cause of this incident is your driver going THE OPPOSITE WAY from where I needed to go, which caused me to get out of the car hastily and led to a lost item You need to acknowledge your responsibility for this situation and provide reimbursement Final Business Response / [redacted] (4000, 9, 2015/09/04) */ We are in receipt of Mr***' rebuttal Revdex.com complaint case #XXXXXXXXWhen requesting a Lyft Line ride, the passenger [redacted] be paired with one, two, or even three separate passengers [redacted] their routeThe pickup and drop-off order can vary with every rideThe drop off order is all based on the most efficient route chosen by our systemMore information can be found https://www.lyft.com/help/article/XXXXXXX As our driver was not able to locate Mr***' item, we therefore are not responsible for any items lost before, during or after a Lyft rideSince Mr [redacted] has agreed to our Terms of Service through the use of the Lyft platform we consider this matter resolved

We are in receipt of the Revdex.com complaint case [redacted] [redacted] ’s complaint concerns the status of his passenger account.Our agents emailed [redacted] on April 28, 2017, to inform him that his passenger account had been deactivated pending an investigation by our Trust & Safety teamOur Trust & Safety team followed up with [redacted] on May 1st to inform him that we had reactivated his passenger account after completing the investigationAs we have reactivated [redacted] ’s passenger account, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] is writing in about a referral bonus that he didn't qualify forIn order to qualify for a referral bonus, drivers must input their referrer's code at the time the application is submittedIn response to Mr [redacted] 's correspondence on July 4th we explained that he didn't enter the code and therefore wasn't eligible for the promotionIn his reply on July 4th, Mr [redacted] acknowledged that he didn't enter the code and claims he was told it would be added laterWe do not retroactively apply referral codes and there is no such correspondence from us that makes this claimAs Mr [redacted] did not complete the requirements for the promotion he is not eligible to receive the bonus Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I signed up for LyftTheir system crashed on me three times on applicationI entered my information three timesI even have two different acceptance emails on two different dates! I believed this to be an easy, obvious technical glitch that would be taken care of quicklyNot ignored completely! These are my UNRESPONED TO EMAILS TO the LIFT HELP SITEIn reverse, last email first ==================== End :;:Just gona leave it like that huh? Like you solved the problem? I'm still waiting for a response from ANY of these FOUR email strains! Answer please or bad review [redacted] On Jul 6, XXXX XX:XX PM, " [redacted] " wrote: Hello? [redacted] On Jul 6, XXXX X:XX PM, " [redacted] " wrote: I would like to get to the bottom of thisAm I being ignored? I worked hard for this bonus and I feel I am being treated unfairlyYou continue to advertise this bonus but are denying it to me? We need to resolve this soonI'm not driving for Lyft until it isThis is unacceptable no& advertising noIf who this email is getting to can't fix this, give it to a manager that canI expect this to be fixed by my paycheck! Thank you [redacted] On Jul 4, XXXX X:XX PM, " [redacted] " wrote: This is unacceptable to meThere must be a mistake? I did give a name of my friend that referred me to LyftHis name is [redacted] I didn't know his employee number but was told that he would be put on to my applicationIt was supposed to be taken care of by your staffI was reassured it would be taken care of by my mentor when I asked all this to himI was told rides, $I gave [redacted] notice he was being given credit even! It was spoke about between usI believe something fell through the cracks on this oneThank you for your expedient responseBut if you do not have the power to do something about this, I would like to talk to someone higher in the chain please? I've kept my end of the bargain Thanks again.:;: START emails above ======================= Response I also have emails to & from my friend [redacted] pre dated before I signed up for Lyft speaking of his referral for me to come to LyftGlad to show them tooWhy would I not give him credit for the SECOND company he referred me to, Lyft? This wasn't our first rodeo at thisUber had NO problems paying up on their own advertising campaign to [redacted] and I over a month before even signing up with Lyft I believe this to be just a technical glitch that should have been obvious to fix but now seems more to me like shady business practices, dodgy ethics, word twisting and trying to hide behind technicalities created BY LYFT in the first place to get out of paying upThat equals nothing short of advertising I was willing to work it outBelieving this would be responded to as quickly as past interactions with the Lyft help line but that was not to beI even went to the [redacted] Lyft home office in person and was told by the receptionist that their was no one in the building that could help me with a pay problemWhen I asked at what site their was someone who I could talk to about it as I was willing to drive? The receptionist for Lyft told me their WAS NOT ONE PERSON IN THE ENTIRE LYFT COMPANY THAT COULD HELP ME WITH THIS PROBLEM! Left with NO other recourse, this is when I went to the Revdex.comI honestly was hopeful I wouldn't have to take this any further but nowSadly I might have to I would still accept what Lyft still presently advertising, witch is a $sign up bonus for new driver and the referred Is this an acceptable compromise? After allIt is their advertising campaign Final Business Response / [redacted] (4000, 9, 2015/07/30) */ We are in receipt of the rebuttal to Revdex.com complaint case #XXXXXXXXMr [redacted] has refuted our response that is ineligible for the referral bonusAs previously stated in our original response, Mr [redacted] didn't enter the referral code necessary to qualify for the promotionAs a result, he is not eligible to receive the amountAs we have explained this multiple times to Mr [redacted] , we consider the matter resolved

We are in receipt of Revdex.com complaint case [redacted] Ms***'s complaint concerns the status of her Driver account.Ms [redacted] wrote into Support on August 4, Our agents were in correspondence with Ms [redacted] that same day to inform her that her Driver account was deactivated due to falling below Lyft's cancellation thresholdOur agents also inform her that we were able to reactivate her driver account.As Ms***'s account has been reactivated, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] has written in to the Revdex.com about an issue regarding some free ride credits he received from usMr [redacted] hasn't made any attempt to get in touch with us about this issue and has instead made these complaints without contacting our support teamWe consider this complaint to the Revdex.com to be unwarranted as he has made no attempt to contact us and work things outIn the future we more than welcome Mr [redacted] to contact us so we can work any issues out with him directlyFor this particular issue, we have refunded the rides totaling $back to Mr***'s card on fileDepending on his bank's policies this could take 2-days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded in the way which I felt was appropriate Final Consumer Response / [redacted] (3000, 12, 2015/08/27) */ Lyft said they would refund the falsely advertised charges , however have failed to do so as of yet Final Business Response / [redacted] (4000, 14, 2015/09/07) */ We are in receipt of Mr***' rebuttal Revdex.com complaint case #XXXXXXXXAccording to our records, Mr***' rides have been refunded on July 29thIf Mr [redacted] would like a record of each refund transaction, please reach out to us directlyAs Mr***' rides have been refunded, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] has written in about promotional ride credits that expiredIn reply to her correspondence on July 10, we explained that the ride credits expired and were no longer available to herIn her Revdex.com complaint, Ms [redacted] acknowledges that the credits were going to expire on July 10, As the ride credits expired on the date, July 10, 2015, that was listed in her account for them, they were no longer available for use since they were no longer valid Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Anyone who uses coupons knows that the coupon expires at the close of business on that dayI tried to use my coupon at 6pm on 7/10/However, Lyft is saying that on 7/9/as soon as it turned midnight the coupon expiredI feel this is advertising and doesn't corespond with any known standard coupon practiceThe response is also rude and dismissive on Lyft's partI still feel that this is a fraudulent manuever Final Business Response / [redacted] (4000, 9, 2015/07/30) */ We are in receipt of Ms [redacted] 's rebuttal to Revdex.com complaint case #XXXXXXXXThe ride credits that we issued to Ms [redacted] were good until July 10, 2015, not through July 10, The ride credits were issued on June 19th which means Ms [redacted] had days to use the three ride creditsAs she did not use them by the expiration date they were no longer valid for use in our system Final Consumer Response / [redacted] (4200, 11, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has numerous complaints and does not care to honor standard business practicesLyft is continuing to practice fraudulent and shady business practicesThey have lost my business and I will make everyone I come in contact with aware of the deceitful way Lyft conducts business

Complaint: [redacted] I am rejecting this response ***ause: Your lack of training led this Driver to believe he couldn't drive people to the airportThat caused me to waste minutes with him, then needing to order and wait for another carWhich caused me serious money loss and your complete disregard for the customer is not acceptableSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My referred driver did infact submit proper code linking our accounts when signing up (Its the only way she could show up as a referral on my app)When she changed email during application simultainleusly informed them of proper referring account to assign toThey got both, acted on one (finishing her application with new email assignment) and chose to ignore the other (clear demand to assign referral to my account) Selective processing Seems like intent to defraudAre we to understand their software is designed this way? (accept what is benefitial ignore what is not?)Sincerely, [redacted] ***

We are in receipt of the consumer rebuttal in [redacted] case # [redacted] . Ms. [redacted] complaint concerns charges for a ride that she did not take. [redacted] reached out to Support on August 24, 2016. We were in correspondence with [redacted] on August 24th, and informed her that we had refunded the ride in question and applied a $5 credit to her account. Per our terms, "You are responsible for reviewing the applicable Lyft Cities page and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof." Our Terms of Service can be viewed here: [redacted] As a result, we are unable to refund any overdraft fees that were incurred due to this.As we have refunded the ride in question, applied a credit to Ms. [redacted] account, and informed her that she must reach out to her bank about overdraft fees, we consider this matter resolved.

We are in receipt of Revdex.com complaint case # [redacted] [redacted] complaint concerns her passenger account status [redacted] wrote to Lyft Support on August 15, We were in correspondence with [redacted] on August 18th and informed her that we had located the account and placed a hold on itWe also informed [redacted] that she could send in a copy of her credit card statement if she was in fact charged for a ride that she did not take as we would reverse those chargesLyft cannot disclose or go into detail in regards to our internal processesAs we have addressed any charges with [redacted] ***, disabled the account in question, and allowed [redacted] to create a new account, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] ' complaint concerns the status of his passenger account.On August 23, 2017, Mr [redacted] was informed by our agents that we had found him to be in violation of our Terms of Service and had deactivated his passenger accountAs Mr [redacted] has been informed that we are unable to reactivate his account, we consider this matter resolved

Final Consumer Response / [redacted] (2000, 6, 2015/09/03) */ The business has gotten in touchThey have resolved the issue by refund and a $creditI am satisfied with this resolutionThank you for your assistance

We are in receipt of Revdex.com complaint case [redacted] Ms [redacted] complaint concerns ride earnings for rides she gave on the Lyft platformMs [redacted] first wrote in about these earnings on July 14, Our agents were in correspondence with her on the same day and clarified that our deposit attempts to her account were failingOur agents advised Mr [redacted] to reach out to her bank to verify her direct deposit information and update it in the driver dashboardOur agents further clarified that the next weekly deposit would be initiated on Tuesday, July 19thMs [redacted] updated her information and another deposit attempt was initiated on Tuesday, July 19thWeekly transfers can take 2-business days to process, depending on the bankIf Ms [redacted] is not seeing her transfer by the weekend we advise her to follow up directly with our support team so that we can look into this furtherAs Ms***’s deposit was initiated and we have advised her to contact support with any other questions, we consider this matter resolved