Lyft

We are in receipt of the consumer rebuttal in Revdex.com complaint [redacted] [redacted] complaint concerns her refund on a recent ride.We have verified that a refund for this ride was processed on May 23, Lyft has no control over when a bank permits access to those fundsAs the appropriate refunds have been issued, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/05/24) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] has complained about a recent Lyft ride where her driver went to the wrong addressWe are always more than happy to look into rides and the cost of them if a passenger [redacted] they were overchargedMs [redacted] requested a ride review for her ride after it was completed as she feels she was overcharged based on the driver's mistakeOur system successfully completed the ride review automatically as it lowered he cost of her ride from $to $We have done a ride estimate based on the starting and ending locations and have found the ride cost of $to be correctAs we automatically adjusted the amount of the cost of the ride and never charged Ms [redacted] the original amount, there is no refund to issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The driver took the streets instead of taking the freeway home which took longer of course to his benefit he acted like he didn't know where he was goingUber would've charged me $for this rideThis is unfair Final Business Response / [redacted] (4000, 9, 2015/06/17) */ We are in receipt of Ms***'s rebuttal to Revdex.com complaint case # XXXXXXXXMs [redacted] believes that the ride she took should only cost $On our cities page in our Help Center we have our pricing model listed for her city at: https://www.lyft.com/cities/los-angelesDoing a ride estimate for the cost of the ride, given her starting and ending location, our estimator comes back with a cost of $as the amount for the rideAs there was Prime Time pricing of 25% in effect for the ride she requested, there is an additional amount added onto the cost of the rideThis additional 25% would actually make the cost of her ride $which is higher than what she paidMs [redacted] in effect received a cheaper ride than what our ride estimator on our web site would tell her the ride would costAs Ms [redacted] agreed to the Prime Time pricing when she ordered the ride, we consider the pricing fair and accurate, with no refund owed Final Consumer Response / [redacted] (4200, 11, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never doing business with your company again

We are in receipt of Revdex.com complaint case [redacted] [redacted] ***'s complaint concerns the deletion of his Lyft account[redacted] wrote into Support on September 01, requesting that his Lyft account and all of his information be deleted from the Lyft systemOur agents were in correspondence the same day.Per our Terms of Service, "If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closedWe also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Lyft Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law."As we have clarified our Terms of Service, we consider this matter resolved

Initial Business Response / [redacted] (1000, 7, 2016/01/29) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] 's complaint concerns two cancellation fees she incurredMs [redacted] was unable to contact Support via Lyft's Help CenterWe have since been in correspondence with Ms [redacted] and have refunded the cancellation feesAs such, we consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response because I have been refunded the amount desired, thank you!