Lyft

We are in receipt of Revdex.com complaint case [redacted] ***’s complaint concerns an incident on the Lyft platform** [redacted] called our Critical Response Line on June 3, to report an incident that occurred while she was driving on the Lyft platformOur agents filed an incident report that day Our Trust & Safety team has since been in correspondence with ** [redacted] to inform her that her driver status is temporarily deactivated due to the damages sustained to the vehicle, and that we would be able to reactivate her account once the necessary repairs had been madeAdditionally, our agents provided direct contact information for the insurance adjuster assigned to ***'s case to proceed with a claim As we have addressed ***’s concerns and provided her with the contact information for the insurance adjuster assigned to ***’s claim, we consider this matter resolved

Initial Business Response / [redacted] (1001, 16, 2016/01/05) */ Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There's no response thereIt's blank Final Business Response / [redacted] (4000, 21, 2016/01/08) */ We are in receipt of your November 24, correspondence regarding Revdex.com case number XXXXXXXXLyft's support team addressed Ms***'s concerns on November 18th Our actions were to inform Ms [redacted] of the following: Like many businesses, Lyft places authorization holds on credit cards to determine that the card is valid and the consumer has the ability to pay for anticipated charges on the Lyft platformWe release the hold on the funds immediately upon confirming availability, and have no control over when a bank permits access to those funds This practice is disclosed and explained in Lyft's FAQ pages (lyft.com/ccauth), the URL of which appears in the line-item description for the hold The hold on Ms***'s account was automatically removed by her bank shortly after she emailed us Additionally, Lyft Support provided Ms [redacted] with a ride creditAs we have further explained the authorization hold process, we consider this matter resolved Final Consumer Response / [redacted] (4200, 23, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem is that you now charge me the $literally every single time I use the appIt's downright harassment at this point

We are in receipt of Revdex.com complaint case [redacted] [redacted] ' complaint concerns his experience with Lyft Support [redacted] has reached out to Support on multiple occasions regarding his experiences on the Lyft platformIn each case, Support followed up with [redacted] to ensure his concerns were addressed and offered coupons or refunds when necessary.Additionally, we have since followed up with [redacted] once more to make sure all his issues were resolvedOur follow up from the Safety team also informed him how to utilize our new click-to-call function in order to contact Support.As such, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because:I find it unethical for a company to go to the extent to find my new credit card number and charge me two unauthorized chargesLyft has yet to inform me how they were able to retrieve my new credit card numberI spoke with one of your agents over the phone and he advised me it was a Card ending in [redacted] when that card doesn't even exist anymoreThat was reported lost/stolen way before I used my ride in August of I consider that bad business and would not recommend anyone using LyftStick to ***.Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns the status of her passenger account[redacted] wrote into Support on April 10, Our agents were in correspondence with [redacted] that same day to inform her that we had found her to be in violation of our Terms of Service and had deactivated her passenger account.Our agents have since been in correspondence with [redacted] to inform her that we were able to reactivate her passenger account.As such, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ We are in receipt of Revdex.com complaint case # XXXXXXXXMr [redacted] has written about a ride where he gave our driver cash and then was charged for a ride he didn't takeWe do not allow cash on our platform take the report of a driver accepting cash very seriouslyWe immediately refunded the ride to Mr [redacted] on July 25th and then to help make up for the negative experience we issued him a ride credit for use on a future rideAs we refunded the ride and offered a ride credit to help make up for the issue, we had considered the issue resolved and consider this Revdex.com complaint to be unwarranted

We are in receipt of Revdex.com complaint case [redacted] [redacted] complaint concerns charges she incurred on her Lyft account[redacted] wrote into Support on May 13, to report these chargesOur agents were in correspondence with her/him the same day and informed her that the account making the charges was hers.As stated by our Terms of Service, ""you are the sole authorized user of your accountYou are responsible for maintaining the confidentiality of any password provided by you or Lyft for accessing the Lyft PlatformYou are solely and fully responsible for all activities that occur under your User account, and Lyft expressly disclaims any liability arising from the unauthorized use of your User account."As we have followed up with [redacted] and clarified our Terms of Service, we consider this matter resolved

We are in receipt of the consumer rebuttal in Revdex.com complaint [redacted] complaint concerns a new driver promotionAs stated in the promotional terms, if a user does not enter a promotional code upon the start of the application, the user will not be eligible for the promotion [redacted] did not apply using a promotional code, therefore he is not eligible for this new driver promotionAs we have clarified our new driver promotion policy, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns the status of his passenger account[redacted] wrote into Support on April 14, Our agents were in correspondence with [redacted] that same day to inform him that we had found him to be in violation of our Terms of Service and had deactivated his passenger accountOur agents have since been in correspondence with [redacted] to inform him that we were able to reactivate his passenger accountAs such, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: I have been in contact with the company that verifies the background check and they have informed me that I was denied because of something that happened years agoI have been told by several people on facebook for Lyft in private messages that they only check the past yearsI am contacting the attorney general if this situation can not be resolved and fixedIt is outrageous that someone would hold a misdemeanor charge against someone that happened years ago especially when my record is 100% clean other than this one incidentI am years old, I have worked for the same company making grand a year but I can't drive as a Lyft driver on the side? It makes no senseSincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] [redacted] *'s complaint concerns a damage feeThe information provided in the complaint is insufficient for us to locate this case in our recordsTherefore, we are unable to provide a substantive response to the complaint

Complaint: [redacted] I am rejecting this response because: I have screenshots of my friend trying to use code and saying it won't take it Meaning they tried entering the code I specifically made just for them because I referred themI was asked to habe my friends entail with their problem they did They told my friend because she looked into lyft in may, she didn't qualify they have run circles around the whole situation they know for a fact because of me and my friend telling them that I did refer them I am an ambassador on their website I made a coat specifically for my friend because she loves skunk can drive the [redacted] which is the [redacted] that she's using to drive for lift and I deserve the referral bonus is I told these two not to drive for uber and only to drive for lift it I made the code I have a screenshot I have proof of when I made the code I have proof of my friend telling me that she couldn't even enter the code is left wouldn't take it because they had a glitch in their system does not mean that I do not get my bonusI am not trying to get something I don't deserve I referred these two people and they are driving for this company because I told them this was a good company now I'm regretting ever referring them to this companySincerely, [redacted] ***

We are in receipt of Revdex.com complaint case # [redacted] ** [redacted] ’ complaint concerns his Driver account status.** [redacted] was informed by our agents that we had received a report regarding the condition of ** [redacted] ' vehicle on July 31, Our agents filed an incident report that same dayOur Trust & Safety team has since been in correspondence with ** [redacted] to inform him that his driver status is temporarily deactivated due to his vehicle's condition, and that we would be able to reactivate his account once the necessary repairs had been made** [redacted] has not yet followed up with our agents regarding the vehicle repairsAs we have addressed ** [redacted] ' concerns, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns her interaction with Lyft Support[redacted] wrote into Support via Facebook Messenger on May 3, Our agents were in correspondence with her that same day.Our agents continued to respond to each specific question [redacted] asked and encouraged her to reach out to Support with any additional specific questions she may have.As our agents have answered [redacted] 's questions, we consider this matter resolved

We are in receipt of the consumer rebuttal in case [redacted] Mr [redacted] ’s complaint concerns a new driver promotion As stated on Lyft’s website ( [redacted] ), to be eligible for Lyft’s New Driver Promotion, prospective drivers must enter a valid new driver promotion code (in the Promo/Referral code field) when they start their driver applicationLyft’s website clearly states that if drivers don't enter a code when starting their application, they are not be eligible for this promotionWe are unable to retroactively apply promotions in situations where the promotion terms were not followed Under Lyft’s New Driver Promotion policy, this means that Mr [redacted] is not eligible for a new driver promotion bonus As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ***'s complaint concerns the status of his driver application.** [redacted] wrote into Support on July 7, after receiving an email stating that his background check did not meet our requirements, which are outlined at [redacted] We were in correspondence with ** [redacted] that same day and informed him of the process to challenge the accuracy or completeness of the report with our third-party background check provider, Sterling To view more about our safety requirements, please visit [redacted] .As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] [redacted] ’s complaint concerns a ride cancellation fee[redacted] contacted Support on April 6, Our agents were in correspondence with [redacted] the same day and informed him that we had refunded the $cancellation fee in questionWe also informed [redacted] that we had disabled any future ride pairings with this Driver.Additionally, Lyft does not compensate for losses incurred by a user outside of the Lyft platform.As we have refunded the cancellation fee in question, we consider this matter resolved

Initial Business Response / [redacted] (1000, 15, 2015/12/09) */ Revdex.com Complaint: # [redacted] Consumer: [redacted] Complaint Date: 10/8/ Closed Date: 11/6/ We are in receipt of Revdex.com complaint case # [redacted] Ms [redacted] complaint concerns a ride fare she incurred when a driver failed to end her rideOn October 8, 2015, Ms [redacted] wrote to SupportOn October 19th, we were in correspondence with Ms [redacted] and recalculated her ride fare, refunding Ms [redacted] $We consider this matter resolved Revdex.com Complaint: # [redacted] Consumer: [redacted] Complaint Date: 10/22/ Closed Date: 11/23/ We are in receipt of Revdex.com complaint case # [redacted] MrRannow wrote into Support on October 11, in regards to a ride which MrRannow was not picked up for and was charged $ forIn response to MrRannow's correspondence, we refunded the value of the ride credit ($20) on November 2ndAs the refund has been issued, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMr [redacted] 's complaint is regarding eligibility for a no-show feeNo-show fees apply if the driver cancels, and the all criteria are met: Driver has tapped to arrive at the pickup location Driver has waited at least minutes Driver has been in contact with the passenger [redacted] called passenger [redacted] passenger [redacted] driver) Driver has canceled the ride, and select 'Passenger [redacted] here.' Additional information about Lyft's cancellation policy can be found here https://www.lyft.com/drive/help/article/XXXXXXX We have found that Mr [redacted] did not wait the full minutes and is ineligible for the no-show fees

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns a new driver promotion.** [redacted] created a driver application on June 21, and did not apply using a new driver promotional code (or used it incorrectly), which means that she is not eligible for a new driver promotion bonus.Lyft's policy does not allow us to honor any new driver promotions coming in from email correspondence as our new driver promotion process is automatedIt is imperative that all applicants have the promotional code entered correctly before the application is submitted for considerationFor more details on the driver referral process, please check out: [redacted] Our agents have since followed up with ** [redacted] and offered an alternative new driver incentive bonus.As such, we consider this matter resolved