Lyft

ii provided my card info and I am NOT RESPONSIBLE FOR UNAUTHOROZED MADE BY LYFT WITHOUT MY SERVICES OR peenission I wwould like my money back and some one to call ane to confirm this emailand my money back on my cardComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] 's complaint concerns a damage fee that he has incurred on the Lyft platform.Before a user can access the Lyft platform, he must agree to Lyft's Terms of ServiceThe Terms of Service appear when the user first signs up with Lyft, and the new user must click that he 'accepts' the terms before he can continue to use the service.Lyft's Terms of Service state: “Damage Fee: In the event that a Driver reports to Lyft that a Rider has in any manner materially damaged the Driver's vehicle, Rider agrees to pay a ‘Damage Charge’ of up to $depending on the extent of the damage (as determined by Lyft in its sole discretion), which shall constitute full payment for Driver's cost of repairing or cleaning the vehicle, or otherwise remediating the damageThe Damage Charge shall be transferred to DriverLyft reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Charge.”Mr [redacted] acknowledged that Lyft may charge his credit card for damage caused by his use of the Lyft platform when he accepted Lyft's Terms of Service.As we have clarified our damage policy, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: Lyft was repeatedly contacted and advised that I had not received the new driver incentive They either responded that it was forthcoming, or they lied and claimed I had already received it On June 27th, I did in fact contact Lyft and Lyft advised that I was paid the bonus A screenshot was emailed to me supposedly indicating that I had been paid the bonus However, this is what I received from Lyft on on July 8, days after they claim my bonus was paid: Hey ***, Thanks for your patience while we get back to you about thisI do apologize for the delay - there has been an engineering issue on our end that caused your bonus to not payout correctly Just to give you some insight on what happened here, everything on our end here in support showed that the bonus of $paid out correctly and on-time after the previous agent manually added it to your accountBut, because of the engineering issue, the bonus never actually made it's way to your bank accountWe never intend or expect situations like this to happen, but we definitely appreciate your patience while our team worked to get everything straightened out for you At this time, the $bonus should be added to your earnings if you check your Lyft appYou can either cash this out via [redacted] now, or wait until we send out direct deposits on Tuesday for this bonus to be transferredI have also added an additional $bonus to your account to cover the cost of the [redacted] fee if you do use [redacted] *** If you do choose to [redacted] the bonus, please make sure that your card information is up-to-date in your Lyft app to prevent any delays Thanks again for your patience and understanding with this situation, ***If there is anything else that I can help you out with, please do not hesitate to reach out All the best, [redacted] While I did finally receive the bonus on July 8, I am hardly satisfied Lyft's customer support was awful and inconsistent in the information that was provided I am also concerned there are a number of other drivers out there that were denied a bonus that was promised I think the Revdex.com should investigate this matter furtherI also think this complaint should be visible to anyone considering doing business with Lyft - as a driver or otherwise Sincerely, [redacted] ***

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] 's complaint concerns obtaining a vehicle through the Express Drive programMr [redacted] did not write into SupportMr [redacted] went to an [redacted] Express Drive Rental location on August 31, to pick up a rental vehicle for use on the Lyft platform, and was informed that no vehicles were currently availableAs stated in our Help Center, "rental vehicles are available on a first-come, first-serve basis." You can find more information about our Express Drive program here: [redacted] As we have clarified the availability of Express Drive Rental vehicles, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] complaint concerns the status of his Driver accountOn July 11, [redacted] account was deactivated after our Trust and Safety team received report of a traffic collision that he had been involved inOur Trust and Safety team informed [redacted] that his account would remain deactivated until either his vehicle was repaired or he had a new vehicle to drive on the Platform [redacted] never provided Support with additional information regarding his vehicle until June 27, Our agents have since been in contact with [redacted] and have reactivated his Driver accountAs such, we consider this matter resolved

We were in receipt of Revdex.com complaint case [redacted] [redacted] 's complaint concerns unauthorized charges on her credit card[redacted] wrote into Support on July 17, to report unauthorized charges on her accountOur agents were in correspondence with [redacted] the same day to request more information for this investigation [redacted] has not provided this additional information.As [redacted] has not provided the additional information we need to conduct an investigation regarding the unauthorized charges in question, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns charges to her credit card** [redacted] wrote into Support on June 14, to report an unauthorized charge on her credit cardOur agents were in correspondence that same dayOur agents requested more information from ** [redacted] to start the investigation of the source of the unauthorized chargeAs ** [redacted] has failed to provide the following information, our agents are unable to investigate the source of this chargeAdditionally, on June 23rd, our agents attempted to call ** [redacted] and she was unreachableIf ** [redacted] wants these charges investigated, she needs to respond to her Support email and provide the following: • The last digits of her card number• The expiration date of her card numberAs we are unable to investigate this matter until ** [redacted] provides more information regarding this charge, we consider this matter resolved

We are in receipt of Revdex.com complaint case # [redacted] ***’s complaint concerns charges she incurred on her Lyft accountThe information provided in the complaint is insufficient for us to locate this case in our recordsTherefore, we are unable to provide a substantive response to the complaintIf ** [redacted] has further concerns regarding a cancellation fee, she may review our Cancellation Policy for Passengers listed on our Help Center here: [redacted] or she mayan reach out to our Support teamShe can find the Contact Us option at the bottom of our Help Center here: [redacted] Addionally, Per our Ter [redacted] of Service, "The Lyft Platform may only be used by individuals who can form legally binding contracts under applicable lawThe Lyft Platform is not available to children (persons under the age of 18)"As such, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: I would like to request that lyft clarifys and or removes their statemeng on inspection policys listed here [redacted] "We will cover the cost of your initial inspection to become a driver." As you can see with my complaint , this is a statementTheir support is non existantI sent them numerous emails and they ignored most of themThe ones they chose to respond to I received varying conditions for the reimbursement such as We will only reimburse you if you are approved to join our platform We will only reimburse you if you send us a wtax form We will only reimburse you if you go to one of our mentor approved stations ( They also told me there is no mentor program in San Jose) Also their twitter account told me they will reimburse me if I sent them a receipt , which I did, and then they ignored meI think at this pointvthey should just remove the statement from their websiteIve talked to other drivers as well who feel cheated out of their inspection costs.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I never authorized the use of this card for the purpose of this ride And question their tactics of charging BOTH cards I had on file, so in fact they were able to charge my business card even though they said it was denied That statement has been proven false I am more than willing to pay for the services I used but only under the authorized account As a business myself, I can't just charge any account I feel like charging just because I see an extra credit card "laying around" And I will definitely not split a full charge between two different payment methods unless otherwise authorized I need authorization, otherwise it is considered fraudulent! And I explained that within one hour of the charge so for days I tried to work with them to resolve this but they are unwilling to work with me Sincerely, [redacted]

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns the status of her driver account.On June 29, 2017, ** [redacted] was informed by our agents that we had found her to be in violation of our Ter [redacted] of Service and had deactivated her driver account while we investigated the matter.Our agents have since been in correspondence with ** [redacted] to inform her that we were able to reactivate her driver account.As such, we consider this matter resolved

We are in receipt of Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns a charge she incurred on her Lyft account** [redacted] wrote into Support on December 13, to report that she was unable to request a ride due to a failed tip payment on her accountWe have since been in correspondence with ** [redacted] to inform her that, as stated in our gift card Ter [redacted] of Service, ""It may not be possible to use credits to tip your Lyft driver or to pay certain fees (e.gcancellation or damage fees), so a personal payment method will be charged for these tip amounts in the event the credits do not apply.""By purchasing or using a gift card on the Lyft Platform, a user must agree to the Ter [redacted] of Service, which can be found here: [redacted] Additionally, as stated by our Ter [redacted] of Service, “All Charges are non-refundableThis no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever.”As we have followed up with **[redacted] and clarified our Ter [redacted] of Service, we consider this matter resolved

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ We are in receipt of Revdex.com complaint case #XXXXXXXXMs [redacted] wrote in to support regarding a 50% off region-specific promotion on September 26, On the same day, our agents have explained to Ms [redacted] that the promotion was only valid in the Los Angeles regionMs***'s ride originated from the Orange County region thus, not applying the promotionWe have explained to Ms [redacted] of the differing regions and for the confusion, provided her with a ride creditMore information regarding the differing regions can be found here: https://www.lyft.com/cities/los-angeles and https://www.lyft.com/cities/orange-county

We are in receipt of Revdex.com complaint case [redacted] Mr [redacted] complaint concerns a ride cancellation feeMr [redacted] did not reach out to supportHowever, our agents were in correspondence with Mr [redacted] on March 10, and informed him that we had refunded the $cancellation fee in questionAs we have refunded the cancellation fee in question, we consider this matter resolved

Complaint: [redacted] I am rejecting this response because: This is an unacceptable business practice for a ride share providerTheir response stated that the Lyft terms of service make it clear that they have "no control over the quality or safety of the transportation that occurs as a result of the Services." This may be a fine legal response, but as a consumer I am appalled at how little accountability the company is taking for an extreme inconvenienceBecause of this incident and clarification of their legal attitude towards their drivers, I have no confidence in expecting Lyft to provide me a safe and timely trip, so I will not use their servicesI still feel that the company should compensate me for such negligence exhibited by their driver (see attachment for the route that was taken) Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 16, 2016/01/11) */ We are in receipt of Revdex.com complaint case [redacted] Ms [redacted] complaint concerns a ride fare she incurred during Prime TimeOn November 1, 2015, Ms [redacted] wrote to SupportOn November 11th, Support was in correspondence with Ms [redacted] and informed her that the ride she took was during Prime Time and that Prime Time pricing will never be charged to a passenger without first receiving the explicit consent of the passengerThis comes in the form of an additional interstitial screen in which users must confirm their consent before they can request a vehicleAs a courtesy, our agents refunded the Prime Time charge of $46.40, which left Ms [redacted] ride fare at the base Plus ride fare $As we have further explained the Prime Time pricing and have refunded Ms***, we consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is not the originial response I received from the companyOriginially I explained that it did not say total price doubled, I told them the app was flawed because it only showed $The letter recieved from them was not offering a refund at all It is January 2016, this occurred in October I am just now receiving a refund of the extra amount charged, although I requested a FULL refund for poor service and their faulty app The refund only happened because od this Revdex.com complaint I am going to simply accept the partial refund I received but reiterate that the app did not ask for my approval before my ride

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ We are in receipt of your February 24, correspondence regarding Revdex.com case number [redacted] Ms [redacted] complaint concerns a promotion in her region where rides were offered at a discount of 30% off the full ride fare, up to rides and up to $per rideMs [redacted] was charged a full ride fare after she had taken ridesMs [redacted] wrote to Support on February 23rdOn February 23rd, Support was in correspondence with Ms [redacted] and clarified the promotion termsAdditionally, Support refunded 30% off Ms [redacted] most recent ridePromotion terms are listed at the bottom of the promotion email and are subject to Lyft's Terms of ServiceAs we have clarified the terms of the promotion, we consider this matter resolved

Thank you for following up with me in hope of resolving the issue between myself and the company Lyft with regards to the new driver $bonusI did receive a response from the company and they are willing to honor the bonus once I have picked up a total of passengers within my first two months as a Lyft driverI was happy to hear of such a decisionHowever, I am excited and awaiting to reach this goal of achieving the passengers by the two months as per their stipulationI will be sure to let Revdex.com know of the outcomeOnce again, thank you! Regards, [redacted]

We are in receipt of the consumer rebuttal in Revdex.com complaint case [redacted] ** [redacted] 's complaint concerns a charge she incurred on her Lyft account.Before a user can access the Lyft platform, she must agree to Lyft's Ter [redacted] of ServiceThe Ter [redacted] of Service appear when the user first signs up with Lyft, and the new user must click that she "accepts" the ter [redacted] before she can continue to use the serviceLyft's Ter [redacted] of Service clearly state “All Charges are non-refundableThis no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever.”As we have further clarified our Ter [redacted] of Service, we consider this matter resolved

Initial Business Response / [redacted] (1000, 14, 2015/12/09) */ Revdex.com Complaint: #XXXXXXXX Consumer: [redacted] Complaint Date: 10/8/ Closed Date: 11/6/ We are in receipt of Revdex.com complaint case #XXXXXXXXMr***'s complaint concerns a ride for which Mr [redacted] believed he was overcharged forOn September 23, 2015, Mr [redacted] wrote to Support to request ride reviews for two ridesOn September 27th, we were in correspondence with Mr [redacted] and recalculated the ride fares he requested to be reviewed and verified they were accurate as chargedWe consider this matter resolved Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) my name is not Consumer: [redacted] my name is [redacted] not sure who [redacted] is Final Business Response / [redacted] (1000, 17, 2015/12/14) */ Revdex.com Complaint: #XXXXXXXX Consumer: [redacted] Complaint Date: 10/8/ Closed Date: 11/6/ We are in receipt of Revdex.com complaint case #XXXXXXXXMr***'s complaint concerns a ride for which Mr [redacted] believed he was overcharged forOn September 23, 2015, Mr [redacted] wrote to Support to request ride reviews for two ridesOn September 27th, we were in correspondence with Mr [redacted] and recalculated the ride fares he requested to be reviewed and verified they were accurate as chargedWe consider this matter resolved Final Consumer Response / [redacted] (3000, 19, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why does my account appear to have no ride history on it since I updated the app? where did all the rides I take go ? Complaint Response Date bumped because: Holiday