Macy's

My complaint was not addressed; The number you guys contact me at was ###-###-####, The number that contact me was ###-###-#### as well as ###-###-####Please also be aware I stated in the first compliant I received two letters for you guysThose letters were sent to [redacted] **One of those letters is dated 09/02/the other letter is dated 09/16/As started in the first complaint I had already told the first rep that called meI was not the minor’s parents as that is what she referred to me when she calledShe started is this [redacted] I answered yes I than told her My name is [redacted] because that is my last name but I am not the minor’s parentThan that is when I should of not been contacted again.This complaint was to get the manner resolve confirming I am not the Childs parent or legal guardianI would like my name to be removed off the complaint as I am not the minor’s legal guardian or parentI should not be responsible for anything regrading this matter

June 22, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in *** Macy’s store account ending in [redacted] Dear [redacted] ***: We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank Please accept my apology for any concern this situation regarding your accounts may have caused and for the service you described receiving While I would have liked to speak with you personally about this matter, my attempts to reach you were unsuccessful My research found that this situation was previously resolved The payment of $has been moved from your Macy’s [redacted] account and applied to your Macy’s store account as you requested This adjustment was made on May 4, 2016, and was shown on your billing statement for the period ending May 20, As of the above date, the Macy’s store account has a zero ($0.00) balance As a courtesy to you I removed the late fee of $that was applied to your Macy’s [redacted] account on June 21, 2016, bringing the account to a balance of $ This letter will also confirm that both accounts were closed at your request on June 1, [redacted] ***, thank you for allowing me to respond If you need assistance on another matter, feel free to call me at the telephone number noted below Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that Macys will attend more closely to suspicious activity on their credit cards and that in the future card holders will be updated frequently in the event of fraudI did get a couple phone calls since my last letter from a technical support representative and we were able to fix my online account problems so thank you for that Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The response and resolution by the business is thorough, professional and appropriate in regards to my complaint.Thank you for your assistance Regards, [redacted]

March 28, [redacted] Re: Better Business Bureau complaint # [redacted] Macy’s [redacted] account ending in [redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer: March 28, Complaint Summary: [redacted] had her wallet stolen on September 19, and incurred multiple fraud charges on her account the next day She filed a police report on September 21, and was informed by our fraud department she would need to complete a statement of fraud and send it to us with a copy of the police report She mailed the forms in October and has spoken to the fraud department on numerous occasions since [redacted] was informed the charges would be removed before January 31, As of March 9, the charges have not been removed Resolution: I contacted [redacted] to advise our fraud department reviewed the case and removed the charges The fraudulent amount of $65.51, late fees totaling $176.00, interest charges of $and the credit protection charges totaling $have been removed from the account listed above [redacted] requested for the account to be closed, which I then confirmed it was closed on January 30, I apologized for the delay in removing the charges and advised our internal records of the delinquencies have been removed I also requested that [redacted] , [redacted] , and [redacted] remove any delinquency associated with this issue Kindly allow at least seven (7) to ten (10) days for the agencies to update their records This resolved her concerns Stephanie C Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

December 20, [redacted] *** re: Revdex.com Complaint ID: [redacted] Dear [redacted] ***: On behalf of Macy's Executive Office, please accept my sincere apology for the concerns about availability for your [redacted] [redacted] in order # [redacted] Your customer service experiences did not meet your high expectations for Macy's, or our ownAt times we do not have notice of the delay until we are preparing to shipYou focus on a good point that this still seemed available online for immediate shipmentCertainly, your disappointment is understoodWe are having our appropriate team for the website review thatThank you for bringing that to our awarenessYour initial request for accommodation was most reasonableUnfortunately, I do not find it appropriate to issue a full refundIn respect and consideration, I am sending a $Macy's gift cardThat will come in a plain white envelopeYou have been a loyal Macy's customer and hopefully that will be of use to youI did call but was unable to leave a voicemail for youPlease let me know if you have any further questions or concerns regarding this issueSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension ***

February 17, [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsThank you for your courtesy when we spoke Please accept my apology for any inconvenience you experienced due to receiving your macys.com order refund in the form of a gift cardThe credit back to your original form of payment for $should post to your Macy's card within daysThere are no current fees on your Macy's card related to the form of refund or delay for your creditIn respect and consideration for your concerns, any internal information for your Macy's account has been cleared from October until the presentThe information is being sent to the credit bureaus for the appropriate update to their records for you [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Marjorie B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Cincinnati Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint While I appreciate Bloomingdale's timely response as well as the sincere professionalism that their representative Monica Oexhibited over the phone when she spoke with my wife upon my consent on my behalf this situation is completely unacceptable I fully understand that their records indicate that I changed my paper statements to electronic I can say with 100% certainty that if this change did in fact take place, I did not authorize it knowingly I have never received any form of electronic communication from them regarding billing If it was sent, it must have gone to my spam Since I did not know that the statements existed electronically I would not have known to research their whereabouts.I was told on the day mark of lateness, that a collections agent had attempted to contact me by phone around day and that they do not keep record of whether or not a message was left for me I was unaware of the call What kind of attempt to collect a payment is that? I was not given the opportunity to be reminded of the late payment or to make a payment Instead, I get a call on day after my perfect credit had been impacted Calling after my credit was impacted is just as ridiculous as attempting to call prior to days without leaving any kind of message In my eyes this is clearly a billing error I'm being held accountable for a statement delivery change that I was unaware of and for a late payment that I did not even know about it I wish that Bloomingdale's would please reconsider and look at this situation for what it is Their faulty communication caused this whole issue Regardless of the disconnect with the electronic statement delivery, had their collection's agent made a legit attempt to communicate with me prior to my credit being affected this never would have happened I'm so disappointed.Bloomingdale's has destroyed a client relationship over a misunderstanding and there lack of concern to keep a client informed is such a shame My family and I have spent an abundance of money in their store over the years I feel that I am left with no other choice but to consider legal action unless they will work with me to restore my credit This situation is not at all about the money they were owed, the amount is trivial It's about my dignity, reputation and credit I'm an honest person and up until this point, I thought that Bloomingdale's was an honest, trustworthy company Regards, [redacted]

[redacted] *** [redacted] October 10, [redacted] Greentown, PA Re: Revdex.com complaint ID [redacted] Macy’s account ending in *** Order number: [redacted] On behalf of: Department Stores National Bank Contact Date With Customer: September 29, Complaint Summary: [redacted] received an advertisement in the mail on Monday September 23, The advertisement was for a “Free Gift with Purchase” The [redacted] offer states that you must purchase $worth of [redacted] cosmetics to receive the “ [redacted] ” gift [redacted] attempted to make the purchase on September 23, 2016, but the offer was not available online She began to call Customer Service and was advised that the advertisement she was referencing was a year old and no longer available She then spoke with a Live Chat agent who told her that the gift with purchase was no longer available She also could not locate the offer online with the Wed ID She contacted the Revdex.com for assistance in locating the offer, and to make sure that Macy’s is not advertising merchandise that is truly not available Resolution: I submitted a research request to locate the advertisement [redacted] emailed me a copy of the exclusive offer advertisement that was mailed to her Upon speaking with [redacted] , she advised me that she attempted to make the purchase starting on September 23, through September 26, The offer did not appear until Monday September 26, 2016, the last day of the offer She successfully placed an order and the free gift with purchase was included The order number [redacted] The order shipped on Tuesday September 27, Ebony MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI talked to someone from Macy's last week He offered the discount so that I can use that money to try and repair the sofa motor I agree to that He is also looking for the record showing the plan was cancelled and I was issued a refund, voiding the warranty Please let me know what is happening next Regards, [redacted]

That doesn’t work because when we bought our new car at another dealership and got refinanced through the same bank like we did at Jake Sweeney which that bank is [redacted] they didn’t even ask about proof of address for anybody, the only thing they asked for was proof of incomeThen as for the money getting taken out we have a notification on her bank statement showing where they took the money after we supposedly cancelled the paymentsI believe the only reason we are having these problems is because somebody else offered them a better deal on the car and they took it and sold them the carThen decided to give us all these problemsIt’s just odd that we get approved through the same bank at a deiffferent dealership and they only required us to show proof of income

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When I sign in to my Macys account it says I need to return the itemPlease confirm this will be updated as I already did return the itemHere is the message that is there: Reminder: Please send your original item(s) back or return in store view order details [redacted]

April 27, [redacted] [redacted] [redacted] Re: Revdex.com complaint ID [redacted] Macy’s store account ending in [redacted] Dear [redacted] ***: We are in receipt of your response to our reply to your Revdex.com complaint I was asked to respond once again on behalf of Department Stores National BankOur position regarding your Macy’s account has not changed from our previous two letters Your Macy’s store account cannot be reopened Your 4,Plenti points were used to purchase cosmetics through the macys.com website They cannot be replaced unless the merchandise is returned [redacted] ***, we consider this matter closed and will no longer respond to future inquiries related to it However, please feel free to contact me at the number listed below if you need additional assistance on another matter in the future Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [The only further contact we had was a phone call to send me a return label but they will not honor the original sale to exchange for a suit of the same original value as this suit itself as they say the sale is over for a while but that is their own fault for ignoring my case for so long and dragging out this Revdex.com report so long that yea now at this point the sale is way overThey only have themselves to blame for thatI offered them to accept a simple exchange in store or online for a suit of the same value as the actual suit that I have not tp just refund the sale price and that I will accept that as final conpensation but they do not want to do that because they sent me a gift card for which was meant to take care of what happened up until this suit ie the company error to begin with all the mostakes and errors they made along the way and sending me a suit with imperfect stiching WHICH I SENT IN PICTURES TO THE Revdex.com on previous letter and the was to compensate all of what occured not to deny me the ability to exchange the 2nd suit that they sent me which doesnt fit meFor a suit of equal valueAshe kept saying that I simply dont like the quality and kept ignoring me when I said it doesnt fit meI believe that after all that transpired all Im asking at this point is to exchange a suit which I have with original tags and all for a suit of actual equal value then I would be willing to forgive this case but they want to be stubborn and make threats now that I just keep rebutting their response and for no reason but they havent given me any reason to close the case I have a serious claim against them and they are constantly trying to make it like its my own issue and they have done so much for me etc ehich is not true so why should I accept that Regards, [redacted]

[redacted] *** [redacted] July 31, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] (closed) Dear [redacted] : I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank It is regrettable to learn that you feel my previous response did not adequately answer your concerns As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer Kindly note that we do not manage the credit reporting agencies and we are unable to control the impact our reporting would make on your credit score Regrettably, my research confirmed that the delinquency reported for July is accurateTherefore, I am unable to remove the delinquency from your credit report In researching your account closure, I reviewed the call recordings for July 19, 2017, and more than once, you requested to close your account Therefore, the associate closed the account that same day [redacted] , I hope you can understand that we must adhere to specific policies and procedures to ensure that all of our customers receive fair and consistent treatment Please do not hesitate to contact me at the telephone number below if you need assistance Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of [redacted] complaint As a representative of Macy's Executive Office, I was asked to review and respond to her concerns regarding the defective handbag I have spoken to [redacted] directly in order to discuss resolution Based on the above, Macy's considers this matter resolved and closed satisfactorily Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension ***

Dear [redacted] ***,We are in receipt of Revdex.com complaint number [redacted] After speaking with the customer I was informed that the rebate office has contacted him and will be sending out the remainder of the rebates that are owedBased on this information we are considering this matter closed satisfactorilyThank youTheresa S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

To whom this may concern, I apologize for not sending details with my responseI was alittle confused with what to doI am not accepting Macys response simply because it does nothing for meThey did not resolve anythingThey only apologized againTelling me information that I have already received about not delivering to my areaHow does this resolve this matter or correct it for myself and/or other customers? There is no compensation at all Thank you, [redacted]

January 17, [redacted] Re: Revdex.com, Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a liaison in this office, I was asked to review and respond to your concerns Please accept my apologies for any frustration this matter may have caused you I am disappointed to learn of the confusion surrounding the terms of the rebates we offered during Black FridayIt is also unfortunate to hear that you may have received misinformation from the rebate Customer Service Department Looking back, we realize that “limit one per customer” and “limit one per household” may not always be synonymous We are dedicated to being clear and concise in the offers we provide to our customers about promotions and we do not engage in unethical practices such as advertisement As such, we ensure the offer details are clearly marked on the rebate section of our website and the form used for rebate submissions It is imperative that we provide our customers accurate information when they contact our Customer Service Department with any inquiries You can be assured that the level of service you describe receiving does not meet the standard of service we expect to be provided Upon receipt of your complaint, I forwarded your concerns to the appropriate management of the representatives you contacted so that we may be able to coach them about our standards of service accordingly In researching your concerns, I found that you submitted rebate forms for the following items and offers: Offer # Item Description Rebate Offer Quantity [redacted] Plush Toy $ [redacted] Slow Cooker & Coffee Pot $ [redacted] Pillow $ [redacted] Glassware $ [redacted] Jogger Pants $ [redacted] or [redacted] Sets $ [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler $ For Black Friday, each of these offers had the following household limits: Offer # Item Description Household Limit [redacted] Plush Toy Limit one (1) Per Household [redacted] Slow Cooker & Coffee Pot Limit one (1) Per Household [redacted] Pillow Limit two (2) Per Household [redacted] Glassware Limit one (1) Per Household [redacted] Jogger Pants Limit one (1) Per Household [redacted] or [redacted] Sets Limit one (1) Per Household [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler Limit one (1) Per Household To ensure that our customer’s rebates are processed in the most efficient manner, our Customer Service Representatives exclusively respond to customer inquiries and we have a separate Rebate Processing Department that reviews rebate submissions Our Rebate Processing Department reviews each rebate for eligibility in accordance with the terms of the rebate offer Any rebate submissions that are beyond the household limit or are otherwise non-compliant with the terms of the rebate offer will not be honored at the time of processing Some of the rebates you submitted were over the offer’s household limit and you were initially declined for these submissions Because you may have been misinformed about the household limits for the rebates you submitted, as a one-time courtesy, we have decided to honor all rebates you submitted as listed on the first table shown above In total, you will receive $in ***® Prepaid CardsAs of now, you should have $in [redacted] Prepaid Cards; the remaining $is still in processing and will be sent from our facilities within the next 7-days Thank you for bringing this matter to our attention and allowing me the opportunity to respond to your concernsIf I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below Sincerely, Stephen CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Senior Account Manager, Macy’s Rebate Customer Service

December 30, [redacted] *** Dear [redacted] ***: I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concernsAfter our conversation, we discussed the automated email sent for all virtual returns and the processI apologized for the miscommunication in regards to the merchandise never received, customer will not be rechargedIssue is considered to be resolvedIf you have any further questions or concerns please do not hesitate to contact me at the number belowSincerely,Tara B.Macy's Executive Office###-###-#### Extensio [redacted] ***