Macy's

Dear [redacted] ***, We are in receipt of Revdex.com Complaint # [redacted] .* After numerous attempts by phone and email, we have not had any contact with the referenced customerBased on this, we are closing the issue due to no responseI will remain available should the customer reach back out to have this issue resolvedSincerely, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### ext:Fax: ###-###-####

We will not be responding to any further requests for the customer [redacted] The tracking information given by the customer is not valid for our warehouse and we consider this issue to be permanently closedThank you for all your helpTara B***Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted] ***,We are in receipt of BBB complaint number [redacted] . It appears, after reviewing the order information, that the online issue is already resolved. After numerous attempts to contact the customer I have yet to receive a response, but will remain available to discuss other matters of... concern. Based on this information we are considering this matter closed. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Re: Revdex.com Complaint ID [redacted] Dear [redacted] ***: I am in receipt of [redacted] complaint As a representative of Macy's Executive Office, I was asked to review and respond to her concerns Unfortunately, I have been unable to speak to [redacted] *** directly I have left voicemail messages regarding her concerns For her inconveniences, I have sent [redacted] a $gift card that she may use online or in-store At this time, Macy's considers this matter closed Sincerely, Jaime R Macy's Executive Office ###-###-####Extension [redacted] cc: [redacted] ***, Cincinnati Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I appreciate your concerns and will look forward receiving the gift cardI hope you have put measures in place so that this doesn't happen to another customerI will continue to shop at Macy's, but will never get another Macy's credit cardNow my credit score went back up to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintWhile I agree with what they told me in the email that I can seek help from the third party where I bought the gift cards, I can not accept their poor hot line customer services and the lady's attitude towards this issueIf they could not solve this, why would she let me email them the receipt and card and why she said she did not receive itIt's ridiculous that Macy's customer service is this way Regards, [redacted] ***

February 18, [redacted] ***Cincinnati Revdex.comDear [redacted] ***: I am in receipt of [redacted] complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to [redacted] directlyI have, however, left her a message regarding her concernsI have informed [redacted] that I sent her a new gift card to accommodate for the one that was not replaced under separate coverBased on the above, Macy's considers this complaint closed and resolvedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

March 28, 2017 [redacted] , [redacted] Re: [redacted] – Case # [redacted] RevDex.com Complaint ID # [redacted] ... Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of the complaints you filed with the [redacted] and the RevDex.com which were forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. My research confirms that a purchase in the amount of $86.74 was charged to your account referenced above on December 23, 2016. On January 22, 2017, you called our Customer Service department to dispute this purchase amount. The representative you spoke with attempted to contact the merchant, [redacted] ***store, during your telephone call. Unfortunately, we were unable to reach an immediate resolution and the dispute was forwarded to the appropriate department. On March 7, 2017, we received your receipt showing a credit for this purchase to support your dispute claim. On March 13, 2017, the Billing Adjustments department reviewed your dispute; however, upon a second evaluation, we have deemed this as a valid dispute and credited your account in the amount of $86.74. On March 23, 2017, we received a payment in the amount of $1,497.96. As of the date of this letter, your account has a credit balance of $61.01, which can be used toward a future purchase. If you prefer a credit refund check, please contact our Customer Service department at ###-###-#### and a representative will be happy to assist you. [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond. Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Monique Moore Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] [redacted] ***, RevDex.com Manager, Billing Adjustments Department

February 22, [redacted] ***RE: Revdex.com Complaint ID # [redacted] Macy’s [redacted] Account ending in ***Dear [redacted] :I am in receipt of your recent correspondence to Macy’s Executive OfficeAs a liaison of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Thank you for the courtesy you extended during our telephone conversation on February 19, I regret any inconvenience you may have experienced regarding the above referenced Macy’s [redacted] accountOur records indicate that on November 26, 2017, you made a purchase for an [redacted] watch in the amount of $I understand that the watch was not delivered when expected so you called us to report that the watch had been stolenAt this time, the agent you spoke with on November 28, 2017, processed an exchange for the amount of $334.01; this amount is slightly different due to the Macy’s Money earned on the original purchaseThe agent charged the amount of $onto the account again in error which resulted in a duplicate charge rather than a single chargeWhen this was brought to our attention we initiated a billing dispute on December 4, The dispute was closed on December 22, and reopened on February 4, On February 12, 2018, there was a credit processed to your account for $At this time, the account has just one charge for an [redacted] watch for $334.01.Please be assured that the service you received from our staff if not typical of the level of quality customer service that we strive to provide, and we appreciate you bringing the situation to our attentionAs customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we providedIt appears that we fell short of our goal to provide you excellent customer service and I am sorry for thatWe do value you as a customer and regret disappointing you.Thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please do not hesitate to contact meAs a token of our appreciation of your loyalty, enclosed please find a $dollar gift card for your future purchases.Sincerely,Briana D.Macy's Executive Office###-###-#### Extension ***Enclosurecc: [redacted] ***, Revdex.com

Dear ***, I am in receipt of complaint ID [redacted] for MsJeannien EngelbrechtI have confirmed with MsEngelbrecht that all of the issues in her complaint have been resolved to her satisfactionBased on this information, Macy’s considers this matter to be closed and resolvedThank youKristin T.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

May 1, [redacted] Re: Revdex.com Complaint ID # [redacted] Dear [redacted] : I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office As a liaison of this office, I was asked to review and respond to your concernsI was unsuccessful in reaching you by phone on April 26, 2017, and left a voice mail message on the machine I sincerely apologize for any inconvenience this matter may have caused you I was disappointed to hear of the customer service issues you describe in your letter, as it is not indicative of the quality customer service we strive to provide Macy’s expects each facet of its operations to meet exceedingly high levels of service Your feedback is critical as it assists us in truly understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality Please be advised that a copy of your complaint along with my response has been forwarded to the correct parties so that they may address this issue directly with the representatives involved After speaking with the Store Manager, I was pleased to hear that you have been in contact with the Men’s Department Manager, John C., regarding this matter I have confirmed that you arranged a time to return to our [redacted] store location to complete your return transaction [redacted] , I appreciate you bringing this matter to our attention and for providing me the opportunity to respond If I may be of further assistance in the future, please feel free to contact me at the telephone number listed below Sincerely, Tyeisha BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Store Manager, [redacted] store location

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] My Revdex.com complaint has not been resolved I sent you an email last week advising Macy didn’t show up for Bed inspection set for this past Saturday I waited all day they didn’t have curtesy to phone now set up for this coming Tuesday if they show up Please advise you are keeping my filing open Regards [redacted] I’m resending the below due to a msg from the Revdex.com that you haven’t heard from me & are closing ID [redacted] this matter is still open with Macy’s They didn’t show up for the mattress inspection on 3-24-& it’s now rescheduled for 4-3-Please recontact Macy’s this case is still open I will Call theRevdex.com on Monday to reconfirm at your ###-###-#### number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There is NO CREDIT on my [redacted] account referenced in Carrie's letter to Revdex.com.At this point, as I told Carrie, unless I see the actual credit in my account, I will continue to decline closure of this complaint!The credit amount offered by Carrie does not meet the amount calculated by Macy's Customer Service representatives.If I need to do so, I will call my [redacted] Customer Service and dispute entire amount paid to Macy's!No one has issued adjustments to merchandise purchased as promised by previous conversations.This complaint is NOT CLOSED! Regards, [redacted] ***

P [redacted] *** [redacted] July 14, [redacted] [redacted] ** [redacted] *** Re: Revdex.com Complaint ID [redacted] and [redacted] Macy’s store account ending in [redacted] Dear [redacted] : I am in receipt of your complaints filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my apology for any frustration this matter may have caused youThank you for the courtesy you extended during our recent telephone conversation As we discussed, the payment of $was applied to your Macy’s account ending in [redacted] on May 18, This payment appeared on your billing statement for the period ending May 26, Additionally, the payment you mailed in the amount of $on June 13, 2016, was sent to an incorrect address This payment was the minimum amount due by June 22, 2016, as shown on your billing statement for the period ending on May 26, This letter will confirm that your payment was received and applied to your account on June 28, 2016, and will appear on your next billing statement As a courtesy to you, we removed the $late fee from your account This situation had no negative impact on your credit report and your account is current with a minimum payment of $due by July 22, [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, feel free to contact me at the number shown below Sincerely, Michael J.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] February 17, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the RevDex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have experienced regarding your Macy’s account and for the problems you encountered in trying to resolve this issue I was disappointed to read about your experience with our customer service representatives Whenever possible, we prefer to use our own employees in the U.Sto handle customer calls and other administrative functions, but our primary objective is to provide the highest level of service to customers when they need it In some cases, we rely on outside sources for call center support, and some of those outsource vendors do have overseas operations and assure you that we do not condone or tolerate rude or abusive behavior I am also sorry that your calls were disconnected when you requested to talk with an English speaking representative and have forwarded your concerns to the appropriate parties so that they may address this matter directly Upon review of your account, I confirmed that on December 9, 2015, we located the $misapplied payment from September 8, 2015, and transferred it to your Macy’s account On February 1, 2016, we cleared our internal history of any delinquency, and made the necessary correction to your credit report Also, we removed a total of $in accumulated fees on February 16, 2016, which brought your account to a zero ($0.00) balance You will see these adjustments on your next billing statement [redacted] ***, thank you so very much for bringing this matter to our attention and allowing me the opportunity to respond Please do not hesitate to call me should you have any further questions Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Credit Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have tried to contact Macys credit account on several occasion and I got no response Regards, [redacted] ***

P.OBox Mason, OH February 7, [redacted] RE: Revdex.com Complaint Number- [redacted] Macy’s Account ending in *** (closed) Dear [redacted] ***: I am in receipt of your recent correspondence forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my sincere apology for any frustration or inconvenience you may have experienced regarding the above-referenced Macy’s account Upon receipt of your correspondence, I reviewed your account and found that it was closed on October 19, The above-referenced Macy’s account is an employee pre-pay account Pre-pay accounts are only offered to active Macy’s employees When your employment with Macy’s ended the account was automatically closed Unfortunately, once an account is closed it cannot to be reopened If you wish to open a new account, you can do so at any register in the store or by selecting the “Apply Now” link on our website As a result of the account being closed, the payment of $that you attempted was not accepted and the transaction was successfully voided Enclosed, please find the payment receipt, as well as confirmation of the void If the payment of $was withdrawn from your bank account, it would be necessary for you to send us proof of this withdrawal so we can research the matter further You can send this information to my attention at the address above [redacted] ***, thank you for bringing this matter to our attention and for giving me the opportunity to respond If I may be of further assistance, please do not hesitate to contact me at the phone number below Sincerely, Lisa BMacy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] The Revdex.com

December 16, [redacted] ** [redacted] Re: Revdex.com Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com regarding your gift card As a representative of Bloomingdale's Executive Office, I was asked to review and respond to your concernsI wanted to discuss your complaint with you and attempted to contact you via the telephone number listed on the complaint, however my attempts to reach you were unsuccessful I welcome the opportunity to better address your concerns; however, I need the gift card or credit card number in question or the return information to complete additional research Please contact me at the telephone number below or email the information to my attention at [redacted] in order to resolve the matter [redacted] , we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our business relationship Sincerely, Randi P Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Please see below and attachedThank you.MacysP.OBox Mason, OH 45040April 23, [redacted] ***RE: Revdex.com Complaint ID # [redacted] Macy's Account ending in [redacted] (closed) Macy's Account ending in [redacted] (closed)Dear [redacted] :I am in receipt of your Revdex.com (Revdex.com) complaint which was forwarded to Macy's Executive Office on April 5, As a representative of this officeI was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Please accept my sincere apology for any inconvenience and frustration this matter may have caused.While researching your account, I located the purchases made on November 2017, along with the receipts for the return madetotaling $When you made the return totaling $99.98, the return posted to the account ending in ***, where you made the original purchaseI partnered with Macy's Billing Adjustments department to have this corrected.I was sorry to learn of the fraudulent activity on your Macy's account ending in [redacted] and the difficulty you had in getting the matter resolvedPlease know that your Macy's account ending in ***, where the fraud originated, was closed on November 14, 2017, with a zero balanceOn March 27, 2018, your replacement Macy's account ending in [redacted] was closed, per your request, with a credit balance of $A credit balance refund check in that amount will be sent under separate coverPlease allow seven (7) to ten (10) business days for the check to arrive.Thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of further assistance on another matter, please do not hesitate to contact me at the telephone number listed below.Sincerely,Rachel RMacy's Executive Office ###-###-#### Extension ***CC:Revdex.com