Macy's

***, We received the complaint for [redacted] regarding ID # [redacted] The customer stated the furniture arrived damaged on multiple occasionsWe have processed an adjustment for the customers inconvenience and have offered an additional exchangeThanks, Jon A| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Complaint: [redacted] I am rejecting this response because:I never received an email from your company after you received the costume backI check my email multiple times a day, and I checked my spam folder as wellThe only email that I received from you was on October 8, stating: "We are contacting you to ensure that your expectations were met for your order with usOur goal is for you to be completely satisfied with this transactionIf this is not the case, we would appreciate it if you would give us a chance to address your concerns before leaving feedbackPlease contact us directly via email or phone to resolve and issueThank you, Toynk Customer Care Team".I have not received a refund from [redacted] I did contact them immediately after you denied my refundThey said that third party return policies are not covered under their A to Z GuaranteeThey in fact closed my claim statin that their A to Z Guarantee "Does not supplement or replace a seller's returns policy [redacted] Account Specialist"I can only believe that you have my return confused with someone else's, because my son had the costume on for only a few minutes, long enough for us to realize that it was too smallThe costume was in perfect condition when I, myself, packaged it up for returnI would not be going through all this trouble for $if I wasn't absolutely positive that the costume was not stained and did not have a smell when I put it back in the package Sincerely, [redacted] ***

August 29, 2017Dear [redacted] : I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsI have left several voicemails and emails requesting you return my call to ensure this problem has been resolvedThe number is listed belowThank you for your time in this matterSincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc[redacted] ***Office: ###-###-#### Fax: ###-###-####

January 17, [redacted] ** [redacted] Re: Revdex.com, Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I had hoped to speak with you personally regarding this matter; however, when attempting to call you on the phone number listed in your complaint on January 10, 2017, I encountered an automated message stating your phone number had changed and the new phone number was unknown I regret learning of the unfamiliar credit inquiry appearing on your credit report I can assure you that the Bank does not participate in fraudulent credit practices of any kind In instances where a fraudulent application was submitted, removing the credit report inquiry is a part of our remediation process Please be assured the Bank complies with applicable regulation with regard to our credit servicing practices We attempted to locate a Macy’s account or account application using the information you provided in your complaint; however, these efforts were unsuccessful In order to address your concerns and find the application, we will need your Social Security number to query our records It is certainly my intent to bring resolution to this matter Please contact me at the telephone number listed below, so that I may be able to assist you further Sincerely, Stephen CExecutive Liaison ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I believe if I had not contacted you all, I would not have gotten the resolution to the problemI did receive a full refund from Macy's as indicated in the letterI appreciate all the work you have done on my behalfRegards, [redacted]

[redacted] *** [redacted] June 19, [redacted] Re: Revdex.com Complaint ID # [redacted] [redacted] Coffee Brewer Dear [redacted] ***: I am in receipt of your additional complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office and since I am familiar with this issue, I was asked to review and respond to your concerns I called the phone number that you provided on your complaint on June 15, 2017, and spoke with your husband He assured me that he would convey my message to you, and also clarified that you were both out of town when I attempted to contact you a couple of weeks ago I am pleased to convey that after receiving your online order information, we contacted macys.com and arranged to have a return label emailed to you at the address you provided in your complaint Kindly return the coffee brewer for an exchangeI am again sorry for any inconvenience you may have experienced [redacted] ***, thank you again for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please call me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

July 23, 2016 [redacted] ***Re: RevDex.com Complaint ID [redacted] Macy’s Account ending ***On behalf of Department Stores National Bank: ... Contact Date(s) With Customer: July 18, 2016Complaint Summary: [redacted] stated she overpaid her account by $58.00 and requested a refund in February 2016. She stated she called multiple times with no resolution.Resolution: I called [redacted] on July 14, 2016, and her phone rings directly to voicemail. I left a message requesting a callback. She returned my call on July 15, 2016, in which I called her back but got her voicemail again. I left a detailed message explaining that the credit refund was processed on February 8, 2016, and that the creditor name will show as [redacted] versus Macy’s. I requested she double check her bank statement for that time period and if she still did not see the credit to email me her bank statement for February 8, 2016 through March 8, 2016. I called the customer again on July 18, 2016, and left her another message outlining the same. I received an email from [redacted] stating that she found the credit posted from [redacted] and thanked me for my assistance. The customer is satisfied with the outcome and the complaint has been closed.Sincerely,Monique M.Macy's Executive Office###-###-#### Ext ***cc: [redacted] ***, RevDex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I have not received the gift card yet, I am certain that they will be following through with this Thank you for your help in this matter Regards, [redacted]

Macy's Rep could not explain why I did not receive an email from them stating they canceled my order.Macy's did not honor the discount that was advertised.If there was a problem with their system, they should honor all orders placed before they corrected the issue.Their response was unacceptable. [redacted] ***

[redacted] *** [redacted] December 29, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] - closed Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I apologize for any inconvenience you may have experienced In accordance to the terms of the DSNB Credit Card Agreement, if you have been paying less than the New Balance on your account balance each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement Although my review of this matter found that all interest was correctly charged, as a courtesy to you, I removed the remaining $interest charge from your account on December 24, 2015, resulting in a zero ($0.00) balance on the account The account was closed per your direction on September 27, [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Customer called stating she has returned both boxes but has only received credit for one

June 7, [redacted] ***Re: [redacted] – Case # [redacted] Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] Macy’s store account ending in [redacted] Dear *** [redacted] : I am in receipt of your complaints filed with the [redacted] and the Revdex.com, which were forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).On June 8, 2015, we sent you a letter explaining the upcoming changes in terms and how it will affect your accounts During this conversion, your Macy’s store account ending in [redacted] was combined with your Macy’s [redacted] account number ending in *** This change would require you to update your bill payment account with your bank to reflect the Macy’s [redacted] account number Please know that we sincerely regret any frustration or inconvenience this caused including any negative information that was reported to the credit reporting agencies.Per your DSNB credit card agreement, you are responsible for notifying us about any changes to your address and/or telephone number Our records show that on April 7, 2016, we updated the telephone number on your account, which had a [redacted] area code We also removed $in accumulated late fees on April 9, 2016, when you made your $payment bringing your account to a zero balance Upon further review, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted] , [redacted] and [redacted] delete the late payment history for December through April on your Macy’s [redacted] account from your credit file Kindly allow (7) to ten (10) business days for the agencies to modify their records to reflect the information contained in our request[redacted] , we value your business and thank you for bringing your concerns to our attention and giving me the opportunity to respond If I may be of additional assistance, do not hesitate to contact me.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension ***cc: [redacted] [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Hi,I am not disagreeing with the fact my payment was lateNor am I requesting Macy's Card Services aka Department Stores National Bank aka [redacted] misrepresent any reports made to credit bureausI am simply informing Macy's I had not received my credit card statementRegardless of how the statement was deliveredI would be satisfied if Macys can provide screenshots indicating when the credit card statement was actually received by my email account and not rejected by the mail serverAs such, I feel my statement indicating lack of receipt of the billing statement justifies my request Macy's remove's the past due reports from my credit reports due to billing issues / technical issues Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint $is a slap in the face and you have not answered my questions...just ignored them and never answered themI will be taking further action if this isn't resolvedI also wanted to add I have not received a phone call back from youI would like to have your supervisors name and contact information immediately! Regards, [redacted] ***

[redacted] *** [redacted] September 22, [redacted] Re: Revdex.com ID # [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my sincere apology for any frustration you may have been caused regarding the interest charged to your Macy’s account noted above, and for the problems you encountered in trying to resolve this issue My research shows that your billing statement for the period ending on June 20, 2015, had a $3,balance, and we received a payment for this amount on July 14, With respect to the interest charge, per the DSNB Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ Applying this billing policy to your Macy’s account, the billing statement for the period ending on July 20, 2015, had a $interest charge This was for interest charged on your account balance between the last bill date of June 20, 2015, and the date (July 14, 2015) that your $3,payment was applied to your account When no payment was received for the August 20, 2015, due date, your account was charged a $late fee and $minimum interest charge On August 25, 2015, we removed a total of $in accumulated late fees, which brought your account to a $balance On September 20, 2015, we received a $payment, which brought your account to a zero ($0.00) balance As an additional courtesy to you, I have removed the $interest that you requested You will see this credit on your next billing statement Thank you for bringing this situation to our attention and giving me the opportunity to respond If I can be of further assistance, do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

June 16, [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsPlease accept my sincere apology for any inconvenience you experienced due to the delay and inconvenience with the refund for your macys.com order # [redacted] Macy's did issue the refund for $on June 14, to your Macy's account ending in ***We regret that you did not have a timely resolution from Macy's [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respondIf you have additional questions please do not hesitate to contact me at the telephone number listed belowSincerely, Marjorie .lMacy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

RevDex.com: I plan to pay off the amount of the special purchase that I made prior to the end of the promotional period, and I am not making any additional purchases from Macy's using my credit card. Once I have done that I will close this account which I have had for many years due to the problems I have encountered. After much effort on my part, Macy's is correctly allocating my payments which should not now be hard since I am no longer making any additional purchases with the card. This does not correct the problem for other customers of Macy's so the general problem still remains; I am just tired of dealing with it. I notice that Macy's did not have a very good Christmas season which does not surprise me given their poor customer service. If your company goes out of business it would be regrettable but understandable. Regards, [redacted] ***

[redacted] *** [redacted] July 6, [redacted] Re: Macy's Store Account Belonging to [redacted] Dear [redacted] : I am in receipt of your recent complaint filed with the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I intended to discuss this matter personally with you; however, I was unsuccessful in reaching you I did leave a message on your voicemail on June 24, 2015, and welcome the opportunity to speak with you I was truly sorry to learn of the passing of your mother, [redacted] , and I hope you will accept my deepest condolences I was disappointed to learn about the level of customer service you received when you called our Credit and Customer Service department Please know, the level of customer service that you received is not the high level of quality customer service we strive to provide at Macy's It is disheartening to learn that our associate neglected to show compassion and condolences to you during this difficult time Please know, I have forwarded your feedback to the management teams over the associates that you spoke with, where they will address this issue with the associates involved Unfortunately, as we do not have any documentation that you are the executor of [redacted] estate, I am unable to disclose any information pertaining to her Macy's Store account However, I can confirm the fees referenced in your inquiry were waived, and a credit balance refund check was sent Should you have further inquiries regarding your mother's Macy's Store account, you may send documentation confirming you are the executor, to the address listed above, or you may fax this information to my attention at ###-###-#### [redacted] , thank you again for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Jessica P Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Cincinnati Revdex.com Complaint ID: The Macy's card is issued by Department Stores National Bank

P.OBox Mason, OH 45040April 24, [redacted] RE: Revdex.com ID: [redacted] Macy’s Account Ending in [redacted] Macy’s [redacted] Account Ending in ***Dear [redacted] I am in receipt of your complaint filed with the Revdex.com (Revdex.com) which was forwarded to Macys Executive OfficeAs a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).Please accept my apology for any frustration that you may have been experienced regarding the email notifications that were sent to youWe send separate monthly statements for your Macy’s Credit Card and your Macy’s [redacted] account.Our records show that the Macy’s account ending in [redacted] and the Macy’s [redacted] account ending in [redacted] were registered to receive electronic statement notifications on December 27, Email notifications were sent for the account ending in ***, to [redacted] on December 11, 2017, January 10, 2018, and February 7, On February 8, 2018, you requested the email address of [redacted] to be changed to [redacted] Therefore, the emails sent on March 7, 2018, and April 9, 2018, were sent to [redacted] .Currently, your Macy’s [redacted] Account has a balance of $and your Macy’s Account has a balance of $When reviewing your account online, please be sure you are reviewing the account intended to viewIn the interest of customer service, on April 1, 2018, I waived the late fee of $that was applied to your Macy’s Account ending in ***The new balance is $with a minimum payment of $due by May 1, 2018.For your review, I have enclosed copies of billing statements for the Macy’s [redacted] (ending in ***) with statement closing date of November 09, 2017, through statement closingdate of March 9, I have also enclosed copies of billing statements for the Macy’s Account ending in [redacted] with statement closing dates of December 5, 2017, through April 4, 2018.Thank you for bringing this matter to our attention and for giving me the opportunity to respondIf I may be of further assistance, please do not hesitate to contact me.Sincerely,Lawrence A.Macy’s Executive Office ###-###-#### Extension ***EnclosuresCC: [redacted] ( Revdex.com)

[redacted] ***, I am in receipt of your complaint # [redacted] , [redacted] , forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns Please accept my apologies for the miscommunication regarding this matter [redacted] issue was resolved on 09/14/and a credit was issued to the customer At this time Macy’s considers this matter closed to the satisfaction of our customer Teresa M.– Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team