Macy's

May 25, [redacted] Re: Revdex.com Complaint ID: # [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsPlease accept my sincere apology for any inconvenience you experienced as Macy's was unable to complete your orders for verification purposesAs Macy's does charge upon shipping, you have not been charged for these ordersIf you would want to replace the orders, please contact me at the telephone number listed below for assistanceI do regret that a replacement or new order would be necessary [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed belowSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

February 12, [redacted] ***Cincinnati Revdex.com E Fourth StSuite Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closedThank you Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]

July 18, [redacted] ** [redacted] Re: Revdex.com Complaint ID [redacted] Dear [redacted] : I am in receipt of your Revdex.com complaint, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concern regarding Macy’s return policy We sincerely regret any inconvenience you may have experienced as a result of this matter For clarification, our return policy did change on October 3, With a receipt, most merchandise purchased in a store can be returned for a full refund within one year of purchase to the original form of payment Some restrictions apply and are posted in certain departments Without a purchase receipt, a gift card will be issued for the item’s lowest selling price within the last one hundred eighty (180) days Our policy was revised on October 19, 2016, to include an exception to cosmetics, in that any new or gently used cosmetic or fragrance product purchased at Macy’s that does not meet the customer’s needs, will be accepted for return From your complaint, it appears that the associate you spoke with was not aware of the policy update, and for this, please accept my personal apology [redacted] , should you wish to return to the store to have the refund processed to your original form of payment, please bring the item with your receipt in to the store and request to speak to the store manager Thank you for bringing this matter to our attention and allowing me the opportunity to respond If I may be of further assistance, please contact me at the number listed below Sincerely, Janice DMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Manager, [redacted]

May 30, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: We are in receipt of your follcomplaint filed with the Revdex.comSince I had responded to your previous inquiry, I was asked to respond to your continued concerns on behalf of Department Stores National BankI regret that you found our original reply was insufficient The Bank has instructed the credit bureaus to report your account as “settled in full” as of February 2, 2017, which is the accurate and correct designation for your accountPlease allow thirty (30) days for the bureaus to make the necessary changesYour account was not paid as agreed, but was charged-off as a bad debtThe collection agency agreed to accept a payment amount which was less than the total balance due, and the remainder was removed If you have any additional questions, feel free to contact me at the telephone number listed below Sincerely, Michael JMacy's Executive Office ###-###-#### Extension *** cc: [redacted] Revdex.com

Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns On behalf of Macy's, I would like to extend my sincerest apology for the inconvenience and frustration you experienced in the delay of your refund Upon receipt of your inquiry, I immediately performed a thorough review of our records as they pertain to macys.com order number [redacted] The gift card in the amount of $has been devalued and the funds are being transferred to your [redacted] account ending in *** Please allow three business days for this amount to appear on your account [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me My office hours are Monday through Friday, 9: AM to 4:PM, Eastern Time Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com of Cincinnati

We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintThe customer's account has been credited as of 3/8/in the amount of $Based on this, we consider the matter closed satisfactorilyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was finally able to gain access to my account after a month of no responseHowever, I was charged a late fee on my account even though I have expressed over and over again that I needed to see my statements and verify the charges before making a paymentCustomer service again has redirected me to different departments and refused to remove the late fee chargeThis behavior is absurd! To deny me notice of the charges on my account and then charge me a fee without allowing me to view my statements Regards, [redacted] **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] this is my second report to the Revdex.com on the same issue from Macy'sI thought my first complaint had been addressed and resolved and now Macy's is trying to recharge me for a charge on a product I never receivedI was contacted by a woman from the corporate headquarters in Ohio and she assured me my refund had been issued and she also sent me a $Macy's gift card to apologize for the inconvenience Macy's has continued to cause meToday I received a message from my credit card company telling me Macy's is recharging me once again for this product I NEVER RECIEVEDI thought this issue had been resolved and now these very rude and unprofessional customer support people from Macy's are continuing to cause my financial strain and a very large amount of anger and stress by continuing to drag on more wrongdoing on Macy's behalfI want the refund reissued to my account and email documentation on it for me and my credit card company so this issue doesn't continue to ariseI'd also like the people doing this to me to be help accountable for their actions in this situationThis has been the worst experience I've ever had with Macy's

January 2, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience you may have experienced Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statementThis may result in a statement containing only an interest charge My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement Applying this billing policy to your account, the $interest charge was for interest charged on your account balance between the last bill date of November 9, 2016, and the date (December 4, 2016) that your $payment was applied to your account referenced above You can avoid being charged interest by paying your account balance in full every month by your payment due date As a courtesy, I have removed the $interest charge, bringing your account to a zero ($0.00) balance In the future, please feel free to call our Credit Customer Service Department to answer any billing questions or concerns you may have regarding your account We have a well trained staff that is available and happy to assist you with these types of matters You may call the number on the back of your card to reach this department at ###-###-#### and the hours of operation are Monday through Saturday, 8:30am to 9:00pm, and Sunday 11:00am to 8:00pm, EST [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

The Macys representative previously stated that she would be sending me a [redacted] Home when it was back in stockShe stated this in her correspondence on the Revdex.com website and again on a voicemail I received from herI have been waiting for weeks for her to make good on her offer and even though the item has been restocked, she has now decided to retract her offerI don’t understand how Macys can consider a matter settled if they do not follow through with their resolutionsRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

P.OBox Mason, OH 45040March 14, [redacted] ***RE: Revdex.com Case# [redacted] Macy's Account ending in ***Dear [redacted] ***:I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy's Executive Office on February 26, As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)I sincerely apologize for any inconvenience you may have experienced due to the matters outlined in your correspondence.The terms of the DSNB Credit Card Agreement (enclosed) states that if you have been paying less than the new balance on your account each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date your payment is receivedThe interest charge is for the money loaned to you during that period and will appear on the next month's billing statement which may result in a statement with interest onlyYou can avoid being charged interest by paying your new balance in full every month by your payment due dateApplying this billing policy to your account, the $interest charge on your January 22, 2018, statement was for interest charged on your account because you carried a balance from the previous billing periodSpecifically, you were charged interest for the balance between November 24, 2017, and the date of December 22, 2017, in which your payment of $was applied to your accountMy review found that all interest and fees were properly charged and no refund of interest or accrued fees will be made.The above referenced account was closed by the creditor due to delinquency on January 17, and a letter was mailed to you (copy enclosed)We understand that you are displeased with the closure of your account; however, at this time, our position remains unchangedUnder the terms and conditions of the credit card agreement that governs the Macy's card issued by Department Stores National Bank, we may close your account or suspend account privileges at any time for any reasonAs of the date of this letter, your Macy's account is closed with a zero ($0.00) balanceIf you have further questions regarding the closure of the account, please call ###-###-####.If you have questions or disagree with the information provided by the credit bureau agencies, you can contact them at the address below [redacted] *** #-###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ***, thank you for bringing this matter to our attentionPlease do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Briana D.Macy's Executive Office ###-###-#### Extension ***EnclosureCc: [redacted] ***, Revdex.com

January 09, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com re: Revdex.com Complaint ID: [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank youSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***

[redacted] November 30, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration that you may have experienced regarding this issue For clarification, our return policy for rug purchases made in the store requires you to contact us within seven (7) days of purchase Returns or exchanges can only be accepted at The Fine Rug Gallery at select Macy's stores When you contacted us on June 11, 2017, an error occurred when you were advised to contact our online ordering department for a return label and again when a return label was sent to you As a result, on November 29, 2017, I requested a credit to your account in the amount of $ This will result in a credit balance of $27.00, which was due to your payment of $on July 14, In addition, I have cleared our internal records of any delinquency associated with this issue, and I requested that Equifax, Experian, and TransUnion delete any record of this issue from your credit bureau report Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files Until then, this letter will serve as confirmation of this request [redacted] ***, thank you for bringing this situation to our attention and giving me the opportunity to respond Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

April 19, 2016Dear [redacted] : We are writing in regards to complaint ID # [redacted] We are sorry to hear the trouble you are having with the Irvine Bedroom FurnitureWe do apologize for the poor qualityThe pieces are made of solid poplar and cherry veneersIf you would like to reselect a new bed set we would be happy to honor a discount of 15% off the new purchase for the inconvenience this has causedAt that time a return can be set up for he merchandise in questionAt your convenience, please contact Sharon Walter @ ###-###-#### and she will be happy to answer any questions you may haveWe value your business and strive to give outstanding customer serviceWe look forward to turning this bad experience around Sincerely,Macy's Executive Office###-###-####

September 14, [redacted] Re: RevDex.com ID [redacted] Dear Ms [redacted] : I am in receipt of the complaint you filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns Please accept my sincere apology for any inconvenience or frustration this matter may have caused you I would also like to extend my congratulations to you on your recent wedding Macy's has a very liberal return policy With a receipt, we will accept for exchange or return merchandise that does not completely satisfy you Some exceptions and restrictions on selected merchandise do apply and are posted in these specific departments Macy's uses a return verification system and all returns and/or exchanges are subject to validation and approval With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or if you prefer, a store credit will be issued Your original receipt is required for a cash refund Without proof of purchase, you may be issued a store credit for the item's lowest selling price within the past days In researching this matter, I found that when your husband visited the Lenox Square store to return the [redacted] a proof of purchase was not presented Without a gift receipt or other proof of purchase, he was issued store credit for the item’s lowest selling price at the store within the past days in accordance with our policy However, as a gesture of our goodwill, I have enclosed a total of $in Macy’s gift cards, which can be used either in store or online at macys.com It was disappointing to learn of the service you and your husband have received when attempting to resolve this issue The service you described is not indicative of the level of service we strive to provide and I appreciate you bringing this matter to our attention Your feedback is important to us as it allows us an opportunity to learn of areas in which we can improve our service quality A copy of your complaint and this response were forwarded to the appropriate management so that the issue can be addressed directly with those involved [redacted] , thank you for bringing this matter to our attention and allowing me an opportunity to respond If you have any questions, please do not hesitate to contact me at the telephone number listed below Sincerely, Carye C Macy’s Executive Office ###-###-#### Extension [redacted] Enclosures / mailed September 14, cc: [redacted] ***, Revdex.com [redacted] Store Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Although apologies were offered, what requested was deniedEverything that was suggested by Macy's put the responsibility back on me, exto return the shoes to a store or UPSNo compensation for my inconvenience was offeredNo, I am not satisfied with the result, and therefore, have decided to cancel my cards for Macy'sThey have lost a loyal customer Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have made payments every month according to the balance on each statement dateMy account is not delinquent or past dueMacy's needs to review and accept their errors and stop taking me as a foolI know how to calculate principle and interestI will make payments accordingly as in the past Regards, [redacted] ***

Dear [redacted] ***: I am addressing this issue on behalf of Macy's Executive OfficeThank you for your courtesy when we spokePlease accept my sincere apology for any inconvenience you experienced when the authorization holds were on your accountI am glad to hear these holds have now been released and I have credited back $for the inconvenienceAs a valued customer we appreciate your feedback, and hope you continue to shop at Macy's [redacted] thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed belowSincerely, Dakota B.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### |

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint If the item cannot be delivered to my home I would like the delivery charge to be reduced Regards, [redacted]

I’m not sure what else this customer is wantingDo you have any specifics? Our April 7th response is belowThanks.Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concernsPlease accept my personal apology for the condition in which you received your item I was disappointed to hear that your item was not properly inspected upon shipment Please be assured we work very closely with our fulfillment centers to make sure all merchandise ships and arrives complete and in the greatest condition possible Although I will not offer excuses for the error that occurred, I assure you this is not indicative of the level of service we strive to provide Unfortunately, we are unable to ship a hang tag for the [redacted] However, we can return the item for exchange Please contact us directly for return instructionsPlease be assured that only authentic [redacted] and [redacted] handbags are sold on macys.com For your convenience, the [redacted] brand authorization letter was previously sent to you Thank you for bringing this matter to our attention, and allowing me an opportunity to be of service to you If I can be of further assistance, please feel free to contact me at ###-###-#### My office hours are Monday through Friday, 9:AM to 4:PM, Eastern TimeSincerely, Tonie R.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com of Cincinnati