Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have never had the ring repaired by other jewelers I have everytime, taken the ring to Macys for repair or inspection. I feel it is unfair and unjust of Macy's and [redacted] to continue to subject me to repairs, replating, re embossing of this ring. It is obviously defective and I do not feel I was sold a quality item by Macy's or [redacted] and neither business is operating in the interest of the customer. I am requesting that another resolution be made.
Regards,
[redacted]

July 29, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
 
Dear [redacted]:
 
Thank you for the kind
courtesy you...

extended to me during our recent telephone conversation.  As I mentioned, your complaint filed with the
Revdex.com was forwarded to Macy’s Executive Office for
review.  As a liaison in that office, I
was asked to respond.  I apologize for
any frustration this matter may have caused you.
 
I appreciated you providing
me with the Macy’s gift card number to be replaced.  I am happy to inform you that the gift card
is being replaced for the full remaining value of $394.89 and will be mailed to
you under separate cover.  You should
receive the newly issued gift card in the mail in approximately seven to ten
days from the date of this letter.
 
[redacted], thank you for
bringing this to our attention and allowing me the opportunity to resolve the
situation for you.  If you should have
any additional questions or concerns, please do not hesitate to call me at the telephone
number noted below, as I would be delighted to speak with you again.
 
Sincerely,
 
 
Carrie W.
Macy’s Executive Office
###-###-####  Extension [redacted]
 
cc:  [redacted], Revdex.com

December 23, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear [redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc[redacted]

March 30, 2016[redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. On behalf of Macy's, please accept my apology for the inconvenience you experienced due the confusion with your return and being charged back by your bank.[redacted], I understand that you are not satisfied with the process that you have gone through in regards to this issue. The gift card I sent you was a good will gesture to extend my apologies. Also, please be assured that you will not be re-charged for your order, and that Macy's considers this matter closed.Based on the above, Macy's will not respond further to any correspondence regarding this issue. Sincerely,Colette O.Macy's Executive Office###-###-####   Extension [redacted]

Dear [redacted]s,We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Bobbie A.Liaison, Omnichannel...

Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted],We are in receipt of Revdex.com complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you,  William E. A.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The first time I was notified that the Fraud Dept rejected the claim was last week. I received a letter dated May 4, 2016. Based upon the fraud reporting procedures, the billing dept should have been notified that the case was being looked at as fraud, and all billing stopped until the outcome. The clock for the billing should have started AFTER the fraud dept closed the case, which in this case is May 4 2016. I should be at the point now where I could work it out with Macy's , not being in collections. The reason they just answered this complaint was because I called the executive office a week ago. I Spoke to a Ms. Smith who assigned Mr. Judd the case.The fact that my son paid with bad checks and was still allowed to charge over the $500 limit does not make any sense. Once the account went over the $500 limit, it should have been suspended or closed. This was not done and more charges were allowed to accumulate. There is a 2-3 month period in which the bills I requested show the account well over the $500 limit. Macys allows the $500 limit, not as a limit, but as a suggestion. Macys did not suspend the account for more than 1 bad check, nor did it file charges. I am responsible for $500. I paid $500. I should not be responsible for bad business practices from the billing dept.and the non-communication from the Fraud Dept. I am willing to pay 50% more than my credit limit to make this go away- $250
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Macy have not address my issues and also Macy's has not provided any valid proof according to the law in regards to this allege debt. I called Macys on several occasions in regards to the issue and Macy's refuse to address the issue. I want the negative mark move off my credit report otherwise I will pursue legal actions against Macys. The law state 30 days. This has exceeded way beyond the time allowed by the law.
Regards,
[redacted]

[redacted]   [redacted]
July 15, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy’s account ending in [redacted]
Dear [redacted]: 
I am in receipt of your most recent complaint
forwarded to Macy’s Executive Office by the Revdex.com.  As a representative in this office, and
because I am familiar with this particular issue, I was asked to review and
respond to your concerns on behalf of Department Stores National Bank. We sincerely regret any continued frustration
you may have experienced while trying to resolve this issue.
Our Friends and Family event ran from April 26, 2015,
through May 4, 2015.  I’m sorry that you
were unable to take advantage of the promotion at that time, however, I don’t
see any reason that your account status would have prevented you from doing
so.  As you are aware, we normally run
that promotion twice a year, once in the spring and again in the fall. 
Regarding the bedding that was ordered using your
account without your approval, I am truly sorry about this.  Upon further investigation, it has been
determined that the replacement order should not have been placed, and on July 10, 2015, we have removed
the charge from your account.  You will
see the credit on your August 6, 2015, statement. 
Unfortunately, you were unable to make purchases on
your account on June 9, 2015 based on the fact that no payment was received on
your Revolving account for the May 6th and June 6, 2015, due dates. Thank you for your June 9, 2015, payment of
$100.00.  As you stated in your
complaint, had the bedding purchase not been placed on your account, you would
have had a credit balance on your Special Event Account Type, and we would have
been able to move the credit to offset the merchandise balance on your
Revolving Account Type.  As a result, we
have updated our internal records and requested the credit reporting agencies
to update your credit report to remove the thirty (30) day delinquency reported
for June 2015.  Please allow them seven
(7) to ten (10) business days to update their records.  This letter will serve as confirmation of our
request in the interim.
Additionally, we were able to reset your limit on your
Revolving Account to $2,000.00.  However,
I would like to remind you that according to the terms of the enclosed
Department Stores National Bank Credit Card Agreement, we may review your
account’s payment history and activity, as well as information provided by
outside credit reporting agencies, and increase or decrease your credit limit,
without prior notice.  Our credit system
is designed to regularly evaluate accounts to ensure account holders still
qualify for their current credit limit. 
In regards to the service you described receiving; any
furniture order placed is not reflected on your credit account until the
merchandise is delivered.  In this case,
our Credit Customer Service Associates would not see a charge for the purchase
on your account until it had been delivered. 
New orders and pending delivery orders are only shown in the furniture
and bedding systems.  However, the
service you described receiving is definitely not indicative of the level of
customer service we expect and I appreciate you bringing this to our attention.
[redacted], again, please accept my apology for any
inconvenience or frustration this has caused you.  If there is anything else I can assist you
with, please contact me at the telephone number listed below. 
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed July 15, 2015  cc:  [redacted],
Revdex.com
  The Macy's card is issued by Department Stores
National Bank.

March 16, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have explained that while we try to ensure accuracy, we reserve
the right to correct any errors in pricing or descriptions, and to cancel or
refuse to accept any order based on an incorrect price or description. Such
corrections may be made even after an order is accepted. Based on this, we
consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

April 27, 2016[redacted]
[redacted]
[redacted]
[redacted]Re: Macy's Account ending in [redacted]    Complaint ID: [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com regarding your Macy's account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We previously addressed your concerns in our previous correspondence dated February 2, 2016, March 20, 2016, and April 1, 2016.[redacted], if I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Sincerely,Julia O.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]    Revdex.com

December 04, 2017  [redacted].[redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  You do have my sincere apology for any additional concerns with placing online orders with Macy's. There was indeed a hindrance to ordering. We have been informed that has been resolved. Please let me know if there are any concerns whatsoever. Thank you for allowing me to address this issue for you. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc[redacted], Cincinnati Revdex.com

Dear RepresentativeI did not agree on their  decision because I did not receive the final bill and did not know the final payoff amount. Sometimes mails can get lost because mailman can accidently  put in somebody's address. If I had known the final payoff amount I would pay. I was never late on my payment. I talked to customer service representative of Macy's credit card  on 2/1/16 about my bill and I was told that they could waive half of the finance charge. I could settle if they waive half of my fee. Thank you !regards[redacted]

Hello,I sent a email for the exchange instruction to Macy's customer service email ([email protected])   (as I do not have the  Representative Tonie R. email )  on April 7th  immediately when I received response from Macy's Representative Tonie Roundtree, which you can refer in the attached. But I waited for several days but no any reply from Macy's again,  so I asked help from Revdex.com again on April 12th.Today I received a new response from Macy's , in which it seems that  Macy's  did not receive my previous email?  Could you please forward the attached to Macy's? Thanks!Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I received a confirmation email after purchasing my order online which did not advise my ID would be swiped by the cashier. After providing my ID and debit card your employee then took it with her in a back room. When returning she reached across the counter (on your credit card terminal) and swiped my ID. Not once was I advised by your employee on what was about to happen. You mention to prevent fraud and for my protection but if I would have delivered this item to my home you would not be able to verify anything. If I purchased it in the store you do not verify. Swiping an ID versus viewing is excessive and irresponsible. I think at the time a customer should be advised prior to doing so because I would have declined and not purchased your item. Considering this was done on my side of the counter I get the impression I was suppose to swipe it and not your cashier. 
Regards,
[redacted]

June 24, 2016   [redacted]   Re: Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your recent complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Thank you for the courtesy you extended in our recent telephone conversation. Please accept my apology again for any concern this situation may have caused.    We regret any disappointment you may have experienced because the Macy’s account noted above was closed.  In order to maintain an active account, DSNB must regularly work with the credit bureaus to determine that the cardholder continues to qualify for the account.  If a cardholder has not used their account for two years, the policy is to consider the account inactive and our records confirm that the last time your account was used was on July 24, 2013.  The account remains in our system and if the cardholder attempts to use their card at some future date, our associates will collect some updated information and then review a new credit report to determine whether the cardholder continues to qualify for the account.  We believe this is a customary practice in the credit card industry; however, each lender may establish their own time period for inactivity.    I appreciate the time you took to bring this matter to our attention and giving me the opportunity to respond.  Your business is important to us and we appreciate having your continued loyalty.  If I may be of any further assistance on another matter, feel free to call me at the telephone number listed below.    Sincerely,     Michael J. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
First of all I have never spoken to you! You have not returned my calls at all, after 2 voicemail's that I left for you! This is NOT resolved in any matter. I can't even login to my Macy's account. You have never discussed anything with me at all. You have also ignored my request for my desired outcome for the Revdex.com report Please see below as I requested in my request:1)I would like to be contacted by Macy's Corporate offices ASAP. 2) I would like a full investigation on Macy's behalf of how my information was compromised by someone in another state and I would like the results in writing. Due to what your representative stated I have suspicions that it was a security breech by Macy's. 3) I would like to know why despite all my efforts why my order was not canceled and why the person committing the fraud is still receiving the items they ordered. I would like that order to be stopped immediately from going to the address in Worcester MA. 4) I would like my balance of $18.99 on my Macy's Credit card taken care of. 5) I would like to be compensated for my time and all the stress that this has caused me.You have never address what the outcome was or why did Macy's fail to protect me. If this isn't resolved I will take further actions. This is a security breech per [redacted] on Macy's behalf completely unacceptable!  
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  I have reviewed the order the customer complained about and I was also able to locate three additional orders.  The billing customer, whom is different than the customer filing the complaint, contacted us by phone and...

said that these orders are confirmed fraud.  The billing customer’s bank also reached out to us regarding the fraudulent orders.  Due to this, we will not be contacting the complainant and are considering this matter closed.  If you have any further questions please let me know.  Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted] [redacted] ###-###-####[redacted]June 20, 2017Via U.S. Postal Service Ms. Diane M. Macy's Executive Office P.O. Box 8220 Mason, OH 45040RE: [redacted] Case No.: [redacted] Case No.: [redacted] File No.: [redacted]: Macy's Account ending [redacted] (98.60)Dear Ms. M.:I have been out of town for the past few days and have just returned and received your letter dated June 13, 2017 in response to the actions opened with [redacted], and [redacted], State of [redacted].  Upon quick review of your letter I am happy to see that some matters were taken into account and that we resolved the purchases of $862.16 and $475.67 made on December 7, 2015. I do see some adjustments and calculations but will need some time to verify and review with my records. However, the following are matters which still remain in dispute:A) The proper return of the two (2) 1 carat diamond earrings purchased on December 5, 2015;and B) Any outstanding balance on my Macy's Account.I will review the calculations you provided to me in your letter along with my statements and receipts and prepare a more formal response letter to that effect within 30 days. I ask that all actions (with [redacted], and [redacted]) be kept "open" or "pending” while negotiations are taking place.Thank you for your cooperation in this regard and I look forward to working with you to resolve this matter once and for all.Sincerely,[redacted]CC. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   An agreement was made at  The beginning of this whole situation the very first time we called advising that we would be late then any issues  would be refunded due to us never being late.  When the $30 payment on April 28 is received we contacted to have any late fees removed.  And again on May 12 we contacted Macys Credit card services and were advised the payment was less than $30 that is the reason why we made another $30 payment,  and again on May 24 when we contacted we were told the balance was zero dollars and not to mind the $14 past due amount then in the end May 31,  I was basically called a liar .  Not understanding how if we make a $30 payment in April $30 payment in May and why would our balance for June beat $60 payment if we were not being charged a late fee we understand that there is a late fee set in place but whenever your promise that you're not going to be charged that fee is kind of ridiculous .  There was a complaint put in with Macy's on May 31 we contacted on 1 June was told someone is reviewing it and no worries do not worry about paying the bill yet we still never heard anything two weeks later so of course we had to pay the bill before we get charged anything else and go through everything all over again . We would like any fees returned
Regards,[redacted]