Macy's

[redacted] on 4-5-18 Teresa of Macy’s 513 573 2387 called advising they would pickup the mattress I have with no charges to me at all. On 4-6 I called her accepting that offer & asked her to call me today to set a pickup date I’ve phoned her 4 times leaving messages to call to set that date I’ve yet to hear from her! My complaint should remain open till the mattress is picked up. For your added info Macy’s has already collected $500. On the 2 previous mattress returned. Given the Nastily Demand I buy the one I have is why I’m not to be charged again. Given no contact today It’s necessary to keep the complaint open. To insure Macy’s follows threw, my trust with Macy’s is not strong given all that’s happened. Regards [redacted]

Dear [redacted]s,We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Bobbie A.Liaison, Omnichannel...

Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I received a confirmation email after purchasing my order online which did not advise my ID would be swiped by the cashier. After providing my ID and debit card your employee then took it with her in a back room. When returning she reached across the counter (on your credit card terminal) and swiped my ID. Not once was I advised by your employee on what was about to happen. You mention to prevent fraud and for my protection but if I would have delivered this item to my home you would not be able to verify anything. If I purchased it in the store you do not verify. Swiping an ID versus viewing is excessive and irresponsible. I think at the time a customer should be advised prior to doing so because I would have declined and not purchased your item. Considering this was done on my side of the counter I get the impression I was suppose to swipe it and not your cashier. 
Regards,
[redacted]

Dear RepresentativeI did not agree on their  decision because I did not receive the final bill and did not know the final payoff amount. Sometimes mails can get lost because mailman can accidently  put in somebody's address. If I had known the final payoff amount I would pay. I was never late on my payment. I talked to customer service representative of Macy's credit card  on 2/1/16 about my bill and I was told that they could waive half of the finance charge. I could settle if they waive half of my fee. Thank you !regards[redacted]

[redacted]   [redacted]
February
18, 2016
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending in [redacted] - closed
Dear
[redacted]: 
I am
in receipt of your most recent complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank (DSNB).  I apologize if my
previous response did not address your concerns. 
As
stated in my letter dated January 27, 2016, every monthly billing statement you
received contained a written notice on the first page stating “You must pay
your Special Event Account balance showing a payoff due date of November 3,
2014 to avoid paying Interest Charges”.  The
interest was properly charged to the account in accordance with the terms
stated in your DSNB Credit Card Agreement.
[redacted], if I may be of assistance on another matter, please contact me at the
number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc: 
[redacted], Revdex.com

December 04, 2017  [redacted].[redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  You do have my sincere apology for any additional concerns with placing online orders with Macy's. There was indeed a hindrance to ordering. We have been informed that has been resolved. Please let me know if there are any concerns whatsoever. Thank you for allowing me to address this issue for you. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc[redacted], Cincinnati Revdex.com

Customer was contacted immediately and referred to the product vendor to address her concerns regarding product and its usage. Customer confirmed she is dealing directly with the vendor and her concerns have been addressed to her satisfaction.

Dear [redacted],We are in receipt of Revdex.com complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you,  William E. A.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have never had the ring repaired by other jewelers I have everytime, taken the ring to Macys for repair or inspection. I feel it is unfair and unjust of Macy's and [redacted] to continue to subject me to repairs, replating, re embossing of this ring. It is obviously defective and I do not feel I was sold a quality item by Macy's or [redacted] and neither business is operating in the interest of the customer. I am requesting that another resolution be made.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I understand Macy's, Inc. has policies and procedures to follow regarding using credit cards in store, however, I was accused of criminal conduct by Eliani inside Macy's which is presumed defamatory, and deemed defamation per se. Once I left the store to get my sisters Macy's card, since I did not have mine on hand being that I am an authorized user on her account with my name added to her account, Eliani still overstepped her customer service professionalism by name calling me, the customer, in front of customers and the manager on duty. The manager on duty, Corey, failed to acknowledge the false accusations made by his employee. In any situation, a employee should never use slanderous statements to a customer or anyone of that matter. When inputting in a social security number of a Macy's cardholder, Eliani would have been made aware that my name is indeed attached to my sisters account. The entire situation could've been avoided and handled professionally. If Eliani wanted to refuse to ring me up, that would have been ok, but using slanderous words that I am fraudulent and then calling me dumb, are completely out of line and action must be taken. 
Regards,
[redacted]

August 10, 2015
 
 
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
        Macy's account ending in [redacted]
 
Dear [redacted]: ...


 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any
frustration or inconvenience you may have experienced.
 
In
researching this matter, I found that calls to your home were made when we did
not receive a payment for the above referenced Macy’s account by the due date
of June 25, 2015.  For clarification, our
calls are intended as a courtesy, to remind customers of a recently missed
payment, and are also an opportunity to assist our customers with maintaining a
good payment and credit history with us. 
I was disappointed to learn of the service you received when you spoke
with a representative regarding your Macy’s account.  Please be assured that the service you
received from our staff is not typical of the level of quality customer service
that we strive to provide, and we appreciate your bringing the situation to our
attention.  I have forwarded a copy of
your complaint, as well as my response, to appropriate management so that the
issue can be addressed directly with the associate involved.
 
My
review of your account found that the billing statement for the period ending
May 25, 2015, had a $285.53 balance with a $25.00 minimum payment due by June
25, 2015.  When no payment was received
by this date, your account was charged a late fee in accordance with the terms
of the enclosed Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending
June 25, 2015, had a $316.53 balance with a $75.00 minimum payment (including a
$25.00 past due amount) due by July 25, 2015. 
We received your $25.00 payment on June 26, 2015, and a $25.00 payment
on July 16, 2015, totaling $50.00. 
However, this was less than the $75.00 minimum amount due by July 25,
2015, and when no further payments were received; you were charged the
applicable late fee.  Although all fees
were properly charged, on June 30, 2015, a $13.00 credit for the late charge
was applied to your account as a courtesy to you during your telephone
conversation with a representative.  As a
further gesture of our goodwill, on August 3, 2015, I removed the remaining $47.00
in accumulated late fees from your account, which you will see on your next
billing statement.
 
 
 
 
 
 
 
 
 
 
 
For
clarification, our records show that the $25.00 payment we received on June 26,
2015, was paid through your bank’s bill pay service.  This payment was posted to your account the
same day it was received.  For future
reference, when mailing payments, please send them seven (7) to ten (10)
business days before your due date to ensure they are received timely and to
avoid a late fee.  If you find that you
do not have enough time to mail your payment, we offer several payment
options.  Our Online Bill Pay service on
macys.com is free of charge and payments post to your account with the date you
make them online.  Please note that
payments made through your bank's website take three to five days to
process.  Of course, you may pay at any
register in our stores, and those payments post immediately to your account.  Finally, you may make a payment over the
phone by calling the number on the back of your card or on your billing
statement.  These payments are applied to
your account the same day and are free of charge. As of the date of this
letter, your account has a $281.69 balance with a $37.00 minimum payment
(including a $12.00 past due amount) due by August 25, 2015.
 
[redacted] thank you for bringing this matter to our attention and allowing me an
opportunity to respond.  If you have any
questions, please don’t hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Carye C.
Macy’s Executive Office
###-###-#### Extension
[redacted]
 
Enclosures - mailed 8/10/15
 
cc:  Tina Geers, Revdex.com
       Collections
Manager

January 23, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the...

complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).    In reviewing your account history, I found that on December 14, 2015, you spoke with a representative and reported that you no longer had your physical credit card.  At that time, your account was reported as lost and a new account ending in [redacted] was issued.  In addition to adding this new account number to your online “wallet” for shopping on macys.com, it is also required that you add this new account number to your online billing profile, which is separate.  Please accept my sincere apology if this was not properly explained to you previously.  We have no record of any system issues or website errors during the timeframe you mentioned in your complaint that would have prevented your ability to make a payment online.  I was disappointed to read about your experience with our customer representatives when you called attempting to resolve this issue.  As a company committed to outstanding service, I assure you that we do not condone or tolerate rude behavior.  A copy of your complaint and this response, have been forwarded to appropriate management to address with the associates involved.   For future reference, we offer several payment options to assist in making your payment on time.  In addition to our Online Bill Pay service on macys.com, you may pay at any register in our stores, and those payments post immediately to your account.  You may also make a payment over the phone by calling the number on the back of your card or on your billing statement.  Payments are applied to your account the same day and are free of charge.  I am sorry you were having trouble accessing and paying your account through your bank as you prefer; however, kindly note that you would need to contact your bank directly regarding any issues you may have encountered with the bill pay options they offer.   According to the terms of the DSNB Credit Card Agreement, returns and credits are not applied toward your minimum payment due.  Further, late payments, missed payments, or other defaults on your account may be reflected in your credit report.    Your billing statement for the period ending October 24, 2016, had a $141.18 balance with a $25.00 minimum payment due by November 20, 2016.  You made an additional purchase of $25.18 on November 14, 2016, and your account was credited for your return of merchandise totaling $141.18 on November 15, 2016.  Because the returns did not bring your balance to zero ($0.00) by the November 20, 2016, due date as shown on your last billing statement, the $25.00 minimum payment was still required.  When we did not receive a payment for the November 20, 2016, and the December 20, 2016, due dates, your account was reported as past due to the credit reporting agencies in accordance with the terms of the Credit Card Agreement.  We received your $25.18 payment on January 20, 2017, which brought your balance to zero ($0.00).   It is not the Bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  Since the information we are reporting is accurate, we are unable to remove the delinquency from your credit report as you requested.  However, on January 16, 2017, we instructed the credit reporting agencies to update their records and report your account as "customer disputes reporting".   On December 26, 2016, our records confirm that you called the Customer Service Department and were transferred to Technical Support to get assistance with accessing your account online.   If you continue to experience difficulty accessing your account online, please call Technical Support at ###-###-#### option 6, and a representative will be happy to assist you.   [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely,       Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Customer Service Manager

November 27, 2017 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com [redacted] I am in receipt of complaint ID: [redacted].  I have addressed the consumer's concerns in regard to the cancelled order. [redacted] was advised Macy's did not secure the payment for his order and offered to work with his financial institution in resolving this matter.  If [redacted] wishes to further escalate, Macy's will assist. Sincerely,   Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8220   Mason, OH 45040Office: ###-###-####

June 29, 2016 [redacted]Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]       Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com....

 As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of FDS Bank. Please accept my sincere apology for any frustration this matter may have caused you.In review of your account, I am pleased to advise that the electronic refund was issued to your financial institution on April 22, 2016 in the amount of $687.16.  Again, I apologize for the delay in refunding your account credit balance and for the numerous attempts in getting this resolved.  I was very disappointed to read that you called our credit office multiple times with no resolution to your refund request.  The service you described receiving is definitely not indicative of the level of service we expect to be delivered on every call.  In researching your account, the notes indicate that on April 13, 2016, a Supervisor called and left you a voicemail message at ###-###-####.  I am sorry you did not receive that phone call or message.  Be assured, I have shared a copy of your complaint along with my response with the appropriate party to address further.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.Sincerely,Monique M.Macy’s Executive Office ###-###-#### Extension [redacted]cc: [redacted], Revdex.com      Manager, Credit Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have received NO further calls from this business since my last correspondence that was sent on May 8, 2017. And although I have tried to reiterate that the complaint is inclusive of other dates and statements, the company has not addressed this. They continue to focus on the same information. This is not a good representation of the company, especially when the company does not address me properly by my first name.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
First of all I have never spoken to you! You have not returned my calls at all, after 2 voicemail's that I left for you! This is NOT resolved in any matter. I can't even login to my Macy's account. You have never discussed anything with me at all. You have also ignored my request for my desired outcome for the Revdex.com report Please see below as I requested in my request:1)I would like to be contacted by Macy's Corporate offices ASAP. 2) I would like a full investigation on Macy's behalf of how my information was compromised by someone in another state and I would like the results in writing. Due to what your representative stated I have suspicions that it was a security breech by Macy's. 3) I would like to know why despite all my efforts why my order was not canceled and why the person committing the fraud is still receiving the items they ordered. I would like that order to be stopped immediately from going to the address in Worcester MA. 4) I would like my balance of $18.99 on my Macy's Credit card taken care of. 5) I would like to be compensated for my time and all the stress that this has caused me.You have never address what the outcome was or why did Macy's fail to protect me. If this isn't resolved I will take further actions. This is a security breech per [redacted] on Macy's behalf completely unacceptable!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Macy have not address my issues and also Macy's has not provided any valid proof according to the law in regards to this allege debt. I called Macys on several occasions in regards to the issue and Macy's refuse to address the issue. I want the negative mark move off my credit report otherwise I will pursue legal actions against Macys. The law state 30 days. This has exceeded way beyond the time allowed by the law.
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  I have reviewed the order the customer complained about and I was also able to locate three additional orders.  The billing customer, whom is different than the customer filing the complaint, contacted us by phone and...

said that these orders are confirmed fraud.  The billing customer’s bank also reached out to us regarding the fraudulent orders.  Due to this, we will not be contacting the complainant and are considering this matter closed.  If you have any further questions please let me know.  Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

P.O. Box 52184   Phoenix, AZ 85072-2184
October 14, 2015
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  We
sincerely apologize for any frustration you may have experienced in trying to
resolve this matter.
Upon
reviewing the information you provided, our payment research team was able to
locate your payment of $600.74 and applied it to your account.  I have also credited the account for late
fees and interest charges totaling $50.38 resulting in a credit balance of
$62.87 for which we have requested a credit balance refund check to your
billing address.  Please allow seven to
ten business days for the check to arrive. 
We cleared our internal records of the delinquency and requested that
[redacted] delete the delinquency for September 2015.  Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to their
files.  Until then, this letter will
serve as confirmation of this request.  We
are sorry that this issue has affected our business relationship and closed
your account per your request. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted]
Revdex.com

[redacted]   [redacted]       June 9, 2016     [redacted]   Re:  Revdex.com Complaint [redacted]         Macy's account ending in [redacted]   On...

behalf of Department Stores National Bank:     Contact Date(s) With Customer:  June 2, 2016   Complaint Summary:  On January 18, 2016, a fraudulent transaction totaling $2,154.18 was charged to [redacted] account.  When she received her statement she noticed the charge and immediately called the fraud department.  [redacted] was sent a Statement of Fraud, which was completed and returned on March 7, 2016.  Since then she has been calling to get an update on her fraud claim and is placed on hold for many hours.  She was informed the claim may take up to 90 days from the date we received her notification.  [redacted] was sent a mortgage letter; however as the claim continues, the fees increase and her credit score is diminishing.   Resolution:  I contacted [redacted] and apologized for the frustration and delay in processing her fraud claim.  I advised the fraudulent charge ($2,154.18), late fees ($101.00), and interest charges ($139.36) were removed from her account, resulting in a zero ($0.00) balance.  I also informed [redacted] that our internal records have been cleared and I requested that [redacted], and [redacted] update their records and delete any history of delinquency from the time period of March 2016 through May 2016.  I ask that she kindly allow the credit agencies approximately thirty (30) days to update their files.  This resolved her concerns.     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com