Macy's

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted]'s complaint. 
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns.  I have
spoken to [redacted] directly in order to assist her in resolving her
concerns.  It was recommended that the
customer review her previous statements, as the refund she is requesting was
applied to her account on November 23, 2015. 
Based on the above, Macy's considers this matter resolved and closed
satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]Cincinnati Revdex.com1 E Fourth StSte 600Cincinnati, OH
45202Dear [redacted]: I contacted [redacted] by phone to
resolve his complaint ID 10724131 and to apologize for any inconveniences he
experienced as a result of his macys.com order #[redacted]. Per [redacted], his
return has been...

processed and he was issued the gift card he requested. He
thanked me for following up with him, and I gave him my contact information
should he need further assistance.Based on the above, Macy's considers
this matter resolved and closed satisfactorily.
Sincerely,Colette O.Macy's Executive
Office###-###-#### Extension [redacted]

October 19, 2017   [redacted], **  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your Better Business...

Bureau complaint, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration you may have experienced in regards to your fraud claim.   I have reviewed your account and found that on February 13, 2017, your account billed with a balance of $144.11, and had a minimum payment of $27.00 due by March 12, 2017.  I see that you contacted us on February 15, 2017, to report your account as lost/stolen.  The following day, on February 16, 2017, the charge from macys.com in the amount of $237.06 was placed onto your new account.  Although you disputed the charge of $237.06 as fraud, we did not receive a payment on your valid balance of $144.11 for the due dates of March 12, April 12, May 12 or June 12, 2017, resulting in the closure of your account on June 18, 2017.  Our records confirmed billing statements for these months were successfully delivered to the email address of [redacted], which you placed on file for statement delivery.   It is not the bank's policy to remove any delinquency from a credit report, unless it occurred as a result of a bank error.  As a credit provider, we have an obligation to accurately report activity, whether favorable or unfavorable, to the credit reporting agencies.  The information we are reporting is accurate; therefore, we are unable to remove the delinquency from your credit report as you requested.    I am happy to let you know that your fraud claim was resolved and the purchase of $237.06 was credited back to your account on August 6, 2017.  In addition to this, late fees totaling $212.00 and interest charges totaling $49.96 were also credited back to your account as a courtesy.  We received your payment of $144.11 on August 24, 2017, leaving your account with a credit balance of $4.84.  I have requested a refund check for this amount be mailed to the address on your account, which should be received in 7-14 days.  Unfortunately, we are unable to reopen your account.  However, you are welcome to apply for a new Macy’s account online at www.macys.com, or at any register in any store.    [redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.    Sincerely,   Kristi C[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   According to their response, there is an outstanding of $795 that occurred before the fraud took place and I should be responsible for it.  There was a very small amount of purchases I made, and I did make a payment to pay it off. I did mentioned it on the statements I sent them, and over the phone conversations. Therefore, there should not be any outstanding charges.
Regards,
[redacted]

Problem: During the Macy's [redacted] website transition, I believe error were taking place and not adjusted for accurately. I received a bill via email, which I paid right away. I made sure everything was paid in full at statement end date. After that they said I owed 2.00 in interested and it...

was past due, but I never received a billing email. Matter of fact, when I was transitioned from Macy's to Citi's site I would just get an error. This might be happening to other customers also. Desired Resolution: Billing Adjustment Desired Outcome: billing adjustment for me and make sure their programing is set up correctly so it doesn't happen to others.

[redacted]   [redacted]
 
 
 
July 21, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
 
Dear
[redacted]...

[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any
frustration you may have experience while trying to remove your online profile from
macys.com. 
 
I
regret that you were not satisfied with the level of service you received when
you contacted our customer service department regarding this issue.  Macy’s goal is to have professional and
knowledgeable customer service associates available, so that all of our
customers’ questions and needs are addressed and resolved efficiently.  Although it is disheartening to hear that we
did not meet your expectations, your feedback is valuable to us, as it gives us
the opportunity to direct our attention to areas in which we can improve our
service quality. 
 
Upon
investigation, I found that the request to have your profile removed from
macys.com was properly submitted and that it will be deleted July 16,
2015.  For clarification, it normally
takes up to thirty (30) days to complete this request.  Be assured that Macy’s does not engage in
false or misleading business practices of any kind. 
 
I
was disappointed to learn that you felt our previous response to your concerns
regarding Macy’s decision to discontinue our business relationship with [redacted]
[redacted] was offensive, as that was certainly not our intent. 
 
[redacted], thank you for allowing me the chance to
respond.  If you have any further
questions regarding this matter, please contact me directly at the telephone
number listed below. 
 
Sincerely,
 
 
Tamalla D.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Hello,While I sincerely appreciate Bloomingdale's timely response the details that they have provided are not accurate.  Monica O. stated that on 1/17/15 my account statements were changed from paper statements to electronic statements.  This is exactly where the disconnect lies because I did not change the method of delivery.  I did not request/authorize electronic statements.  I have never  received any kind of electronic statement.  I've searched my email and nothing has come up.  Although Monica is confident that the electronic statements were delivered, I too can say with confidence that I never received them.  If they were in fact delivered to my email, they went into my spam folder which I regularly delete and I had no knowledge that they were there.  On June 7th, when I was alerted of the late payment issue, this is when I first learned that I was set up for electronic statements to my disbelief.  Monica is correct that at this point I made certain that paper statements would be reinstated.I would like to know what transpired on 1/17/15 that prompted the electronic statements?  Is this the day that my wife called for something unrelated?  Was the delivery method mistakenly changed over?  Did I click on something unknowingly on the website?  I never would have opted into electronic statements for this very reason.  Please clarify what transpired.  There are too many potential risks with electronic statements.  All my bills are paper.  I would not have deviated from my preference.Monica also stated that Bloomingdales instructed the credit reporting agencies
to report my account as 'customer disputes reporting'.  What exactly does this mean and how does it affect my rating?My credit has been perfect for years upon years until this situation.  As mentioned in my complaint the amount of the bill is trivial.  Had I known about the bill it would have been paid in full immediately and without hesitation.    I do wholeheartedly ask that you please consider this for what it is, a billing error, so that my credit rating can be reestablished.  I am an honest person with good intentions.  Had I received the paper statement it would have prompted payment and this never would have happened.  Thank you for your time and consideration.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have received the items, and would like to complain about customer service only. Should I resubmit a new complaint or can this same complain be edited?Regards,[redacted]

[redacted]   [redacted]
*
December 9, 2015
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint...

filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a representative of this office, I was asked to review and respond to your
concerns.  I had hoped to discuss this
matter with you personally, but unfortunately, I was unable to reach you.  I was able to leave voice mail messages for
you on November 27th and November 29th, 2015.
I
would welcome the opportunity to better address your concerns, however, there
are additional details that I need in order to do so.  We need the gift card number, a copy of the
front and back of the gift card and if available, proof of purchase in the form
of a receipt.  If the card was given to
you as a gift or you do not have a receipt, the approximate date of the
purchase and location from where it was purchased would be helpful.  This information can be scanned in and
emailed to [redacted] with “Attn: Janice D.” in the subject
line to expedite a response.
[redacted] thank you for bringing this matter to our attention and giving me the
opportunity to respond.  We acknowledge
your concerns, which will be addressed accordingly upon receipt of the
information requested above.  If I may be
of additional assistance in the interim, please call me at the telephone number
listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

[redacted]   [redacted]
 
 
October 5, 2015
 
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re:    Revdex.com ID...

#[redacted]
         Macy’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
 
Please accept my apology for
any frustration or inconvenience you may have experienced while shopping at our
Macy’s store in Downtown [redacted]. 
Exceeding our customers' expectations for service, selection, and
appearance is a high priority at Macy’s.  We are constantly evaluating our business to
ensure we tailor each and every store for the customers who shop there, as well
as ensure that we are appropriately staffed to provide our customers with
outstanding service.  It appears we may
have fallen short of that goal.
 
My research confirms the
signage advising that sales are final is posted at every register.  In addition, the original price for the
merchandise was $99.99 as listed on the receipt.  Macy’s may have reduced this merchandise at
other stores as well.  For clarification,
the pricing during a store-closing sale is set by the merchants handling the
store liquidation, not by the individuals that set the prices or sales
discounts for our open stores or our online business.  The price of the Calphalon pans you purchased
at 50% off may have been reduced further in a short period of time due to the
store closing soon.  However, as a
gesture of goodwill, please accept the enclosed $25.00 gift card to use on your
next visit in any of our stores or online at macys.com. 
 
Be assured that Macy's does
not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to
ensure that we are in compliance with all applicable laws.  There was never any intention to be dishonest
as you stated in your complaint and we regret that you feel otherwise. 
 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated.  Please do
not hesitate to call me at the telephone number listed below if I may be of
further assistance.
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosure /mailed October 5, 2015
 
cc:     [redacted], Revdex.com

[redacted] [redacted] ###-###-####[redacted]June 20, 2017Via U.S. Postal Service Ms. Diane M. Macy's Executive Office P.O. Box 8220 Mason, OH 45040RE: [redacted] Case No.: [redacted] Case No.: [redacted] File No.: [redacted]: Macy's Account ending [redacted] (98.60)Dear Ms. M.:I have been out of town for the past few days and have just returned and received your letter dated June 13, 2017 in response to the actions opened with [redacted], and [redacted], State of [redacted].  Upon quick review of your letter I am happy to see that some matters were taken into account and that we resolved the purchases of $862.16 and $475.67 made on December 7, 2015. I do see some adjustments and calculations but will need some time to verify and review with my records. However, the following are matters which still remain in dispute:A) The proper return of the two (2) 1 carat diamond earrings purchased on December 5, 2015;and B) Any outstanding balance on my Macy's Account.I will review the calculations you provided to me in your letter along with my statements and receipts and prepare a more formal response letter to that effect within 30 days. I ask that all actions (with [redacted], and [redacted]) be kept "open" or "pending” while negotiations are taking place.Thank you for your cooperation in this regard and I look forward to working with you to resolve this matter once and for all.Sincerely,[redacted]CC. [redacted]

March 16, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have explained that while we try to ensure accuracy, we reserve
the right to correct any errors in pricing or descriptions, and to cancel or
refuse to accept any order based on an incorrect price or description. Such
corrections may be made even after an order is accepted. Based on this, we
consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Dear [redacted], We are in receipt of Revdex.com complaint ID [redacted].  We have spoken to [redacted] and resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Thank you. Sincerely, Yvonne  F.Correspondent,...

Omnichannel Presidential | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The first time I was notified that the Fraud Dept rejected the claim was last week. I received a letter dated May 4, 2016. Based upon the fraud reporting procedures, the billing dept should have been notified that the case was being looked at as fraud, and all billing stopped until the outcome. The clock for the billing should have started AFTER the fraud dept closed the case, which in this case is May 4 2016. I should be at the point now where I could work it out with Macy's , not being in collections. The reason they just answered this complaint was because I called the executive office a week ago. I Spoke to a Ms. Smith who assigned Mr. Judd the case.The fact that my son paid with bad checks and was still allowed to charge over the $500 limit does not make any sense. Once the account went over the $500 limit, it should have been suspended or closed. This was not done and more charges were allowed to accumulate. There is a 2-3 month period in which the bills I requested show the account well over the $500 limit. Macys allows the $500 limit, not as a limit, but as a suggestion. Macys did not suspend the account for more than 1 bad check, nor did it file charges. I am responsible for $500. I paid $500. I should not be responsible for bad business practices from the billing dept.and the non-communication from the Fraud Dept. I am willing to pay 50% more than my credit limit to make this go away- $250
Regards,
[redacted]

March 30, 2016[redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. On behalf of Macy's, please accept my apology for the inconvenience you experienced due the confusion with your return and being charged back by your bank.[redacted], I understand that you are not satisfied with the process that you have gone through in regards to this issue. The gift card I sent you was a good will gesture to extend my apologies. Also, please be assured that you will not be re-charged for your order, and that Macy's considers this matter closed.Based on the above, Macy's will not respond further to any correspondence regarding this issue. Sincerely,Colette O.Macy's Executive Office###-###-####   Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Dear [redacted]: It was a pleasure speaking with you today regarding your Revdex.com Complaint ID [redacted]. I am glad we were finally able to connect. I would like to again apologize for the inconvenience that the multiple authorization holds on your account...

caused you. I am glad that all of them have fallen off, and your account is now reflecting the proper amounts for your order. As per our conversation, I am sending you a gift card for $50 that you may use on your next purchase online or in store. Based on the above, Macy's considers this matter resolved and closed satisfactorily.Thank you for allowing me to assist you with this issue. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
 
 
July 31, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: RevDex.com ID #[redacted]
 
Dear
[redacted]: 
 
I am...

in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Thank
you for the courtesy you extended during our telephone conversation on July 30,
2015.  This letter is a follow up to our
discussion.
 
It was disheartening to hear
about the problems you encountered in our [redacted] Macy’s while trying to
have your rings sized.  Please accept my
sincere apology for any frustration you may have been caused and for the
problems you encountered in trying to resolve this issue.  Be assured that the service you received is
not typical of the level of quality customer service that we strive to provide,
and we appreciate your bringing the situation to our attention.  The information you have provided has been
forwarded to the Store Manager, Mr. Kim so that he may address this issue
directly with the Associate.  Please note
that due to privacy and employment laws, we are unable to provide more details
about any action that may be taken.
 
However, I was pleased to
learn of the excellent service that you received from Aziza when she was able
to get your ring back to you.  We are
always happy to hear when an associate makes an outstanding impression.  We are proud of associates like Aziza and are
pleased she has chosen to work for us. 
 
To confirm, the ring with the
missing stone is being replaced and will be sent to an outside company for
resizing at no cost to you.  The ring was personally delivered to you and
you indicated you were satisfied with the resolution.  Also, as a courtesy you received $50.00
Macy’s Money. 
 
[redacted], thank you for
bringing this situation to our attention and giving me the opportunity to
respond.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below, as I would be
delighted to speak with you.
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com
       Charles
K., Manager, [redacted]

[redacted]   [redacted]
        December 13, 2016     [redacted]...

[redacted]                                   ...⇄ [redacted]   Re:  Revdex.com complaint ID #[redacted]   On behalf of Macy’s:                                   �...⇄   Contact Date(s) With Customer:  December 12, 2016   Complaint Summary:  The customer ordered two rugs from the [redacted] store on November 28, 2016. Her order was missing two pads for the rugs. A store representative by the name of Danny B. told her she could call the next day to order the pads. She called the local number and kept getting someone in [redacted] says she called several store locations and departments and no one was able to find her order. She is requesting that the order be canceled and that a full refund be issued to her.   Resolution: On December 10, 2016, an email was sent to Carolyn R., Rug Manager for Macy’s Rugs, by Stephen C. on my behalf.  Ms. R. confirmed that the order has been canceled and that the refund has been requested for processing on December 12, 2016.   I called [redacted] to confirm that her order has been canceled and that a refund has been requested.  I provided her with my personal number and extension so that we can check in within three (3) to five (5) business days.        Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com