Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I will take this they legal channels and they did admit they did not tell me that they were doing so to open my credit.  I have recorded conversation with Macy's staring they did not communicate there new policies as they should have and told me.  This will now be a legal matter with Macy's.  They have violated fcra rules and I have already spoke to them.  
 
Regards,
[redacted]

Hi Revdex.com, I am so angry with that letter which I've got, because she is lying. I totally didn't choose a regular price luggage to request a close out price. I am sure that I have ordered closeout items shown online. But I didn't request them to reduce the regular price to a close out price for any item. For us the 20% discount she offered is redundant because we have got our own 20% discount. By the way, I don't think I have the ability to request a regular price luggage turn into a closeout price, because I don't know which price can be a closeout price. I am so upset about her lie. I am now thinking of never buying anyting through Macy's website.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, no explanation was provided as to why my card was charged for different times when I only requested one change.  There is also no details as to why I still have not received an email for any orders or payments when it comes to my profile or account.  I appreciate the efforts to resolve but still wanted the item I attempted to purchase at price when I ordered including discount pass I used which placed the original order at about $95.00.  I mentioned this in complaint but no response was given to this as well.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Mr. H. for resolving the issues and providing excellent customer service. I hope the rest of his staff learns from his example. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I didn't receive any single statement in [redacted], since I opened Macy's credit account, I used save statements from other credit cards, as I mentioned before, you can see my current credit scores, I having more than 15+ credit cards with no history of missing payment, as per them, they are saying I opened the statement twice, if I did so, why I am missing that payment, is it $10000 ? it is just $27. The issue is I spend hours and hours in explaining my situation to each and every customer service people. Also, I didnt get any call or voice mail from collection / CC dept., I can say one thing, I was depressed and frustrated with this issue. I was treated differently, I can't tell all the reason now.  The Customer service support person who closed my account, didn't even asked, what is your issue or do you want to speak to my supervisor on account closure, since I was depressed, I said yes, then within seconds, I asked him to connect me to supervisor, he closed and told supervisor is busy. My intention is not to miss the payment of just $27, as I mentioned many times, I was in wrong assumption and I did mistake in believing different customer service people. 
Regards,
[redacted]

Dear [redacted],We are in receipt of Revdex.com Complaint ID# [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely,  Bobbie A. |...

Omnichannel PresidentialOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Macy's claimed that they already refunded the money to my [redacted] credit card. I contacted [redacted] credit card more than 5 times, they couldn't find the refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Problem: This has been going on since last year. I did file a complaint against them last year and Revdex.com was very helpful but unfortunately, Macy's [redacted] is saying that I don't have a credit balance on my account when they did send me a letter on Nov. 5, 2015 stating that they will credit my account of $36.44. So, thinking I had a credit balance, I purchased something for my cats which totaled to $32.92 and even sent a copy of the letter they sent me to show proof that I was suppose to have a credit of $36.44 and even than, they sent me a letter dated April 26, 2016 saying, "Thank you for your inquiry. Unfortunately, we are unable to process your inquiry without additional information." They gave me a customer service phone number, ###-###-#### which I did call but they put me on hold and eventually got disconnected. They also charged me a fee of $29.00 for past due which I refused to pay. This amount of $36.44 (paid 9/17/15) was suppose to have been paid to [redacted] when [redacted] was in business and that was my last payment to them and for some reason Macy's didn't know where my payment went and so [redacted] cancelled my Internet and so I had to pay them with my credit card to get my Internet Service in September. I have proof of everything that I am saying if you need them. The address on the letters sent to me is as follows: Macy's [redacted], [redacted]. I'm sorry, my complaint is not against ,Macy's at [redacted]. I live in [redacted] and my complaint is against Macy's [redacted]. I'm sorry, I didn't know how to correct that part of my complaint. Desired Resolution: Store Credit I just want my $36.44 credited to my [redacted] Account so it can cover the purchase I made and charging me the $29.00 for fee is outrageous.
Regards,
[redacted]

P[redacted]   [redacted]
  May 2, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy's account ending in [redacted] (lost/stolen)         Macy's account ending in [redacted] (lost/stolen)         Macy's account ending in [redacted]   Dear [redacted]:   I am in receipt of your reply to our original response to your Revdex.com complaint.  As a liaison in Macy’s Executive Office, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any delay in processing your fraud claim.    For clarification, when an account is reported lost/stolen for any reason, the balance is systemically transferred to the new account and any charges identified as fraud are manually transferred back to the old account for processing.  On April 30, 2017, fraud completed their investigation, removed all fraud charges and fees and a confirmation letter (copy enclosed) was mailed to the address on file.  As of the date of this letter, accounts ending in [redacted] and [redacted] are closed with a zero ($0.00) balance.  In addition, on April 21, 2017, I confirmed these lost/stolen accounts were deleted from reporting to the credit reporting agencies and will have no impact on you or your credit report.    Also, on April 21, 2017, I confirmed that, as stated in my previous letter, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] delete the late payment history for February 2017 and March 2017 on your Macy’s account from your credit report.  As of today’s date your Macy’s account ending in [redacted] is open with a zero ($0.00) balance.    [redacted], I hope this letter clarifies any questions you had.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc:   [redacted], Revdex.com

Macys still has not lifted a finger to address my complaint. Has not made an offer, attempted any type of negotiation, mentioned a settlement or otherwise attempted to resolve my concern other than saying, "its not our problem." The complaint is most certainly not resolved.

February 18,
2016 
[redacted]
[redacted]
[redacted] 
Re:  Revdex.com complaint ID #[redacted] 
      Macy’s account ending in [redacted]  
Dear [redacted]:
I am in receipt of
your additional complaint that was filed with the Revdex.com and
forwarded to Macy’s Executive Office.  I previously
responded; therefore, I was asked to review and respond to your additional
concerns on behalf of Department Stores National Bank. 
Our position in this
situation, as outlined to you in our response of December 15, 2015, has not
changed.  We are unable to remove the payment delinquency from your credit report
for April 2015. 
[redacted], we
appreciate this additional opportunity to respond.  If you need assistance on another matter,
feel free to call me at the telephone number noted below.
Sincerely,
Michael J.
Macy’s Executive
Office
###-###-####
Extension [redacted]
cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However I did not receive the $50.00 money certificate they have specified in the response. Was this provided to you? Please let me know. 
Regards,
[redacted]

September 30, 2015
 
 
[redacted]
Cincinnati Revdex.com
1 E Fourth St
Cincinnati, OH 45202
 
Revdex.com Case #[redacted]
 
Dear
[redacted]: 
 
I
spoke with [redacted] by phone to resolve her complaint and to apologize for
any...

inconveniences she experienced while trying to place her macys.com order.  A new order has been placed for the shoes and
pantyhose.  In addition, I am sending [redacted]
[redacted] a gift card for $50.00 that she may use in store or online.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
 
Sincerely,
 
 
 
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Cc: [redacted]

[redacted], We received the Revdex.com complaint for [redacted] regarding ID #[redacted]. The customer stated the mattress is defective and disputed the inspection results. This issue has been resolved in our office. The customer is satisfied with this resolution. Thanks, Jon A.Liaison,...

Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
  
November 19, 2015 
[redacted] 
[redacted] 
[redacted] 
Re:   Revdex.com Complaint...

ID
[redacted] 
         Macy’s store account ending in [redacted] 
Dear [redacted]:
We are in receipt of your
complaint filed with the Revdex.com and forwarded to Macy's
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my apology for any concern this matter may have caused. 
I was pleased to learn that
your payment error was corrected.  My
research confirmed that the transfer of your $500.00 payment, made September
29, 2015, was promptly processed on October 4, 2015.  The payment was applied during the billing
cycle for the period ending October 5, 2015, and is shown on that billing
statement; therefore, we are unable to apply that as the payment due for the
billing period ending November 4, 2015.  I
regret any confusion or misinformation you may have been given.  Be assured that this had no negative effect
on your Macy’s account.  As of the date
of this letter, your account balance is $15,314.95 with a minimum payment of
$447.93, due by December 1, 2015. 
Thank you for bringing your concerns
to our attention and allowing me the opportunity to respond.   Feel free to contact me at the telephone
number noted below if you have any additional questions. 
Sincerely,
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

December 31, 2015
[redacted]
re: Revdex.com
Complaint ID: #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked to...

review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
when the incorrect shoes were sent to you. We truly regret that the error was
repeated, although the appropriate steps were taken to provide for correction.
I could not recommend another purchase of your original selection, without
confirmation of availability and assurance of the correct selection.
Unfortunately, my research did not locate the Nine West Ballet Lug Sole Flats
in a Macy's store near you. If you would want to consider another selection,
that may be best. 
In
respect and consideration I am sending you a $75.00 Macy's gift card for the
inconvenience. If I can be of further assistance, please do not hesitate to
contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 Customer called Revdex.com and stated his complaint has been resolved.