Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

[redacted],
 
We
are in receipt of complaint ID #[redacted] regarding the customer's sectional
purchase. We have contacted the customer and per his request, we have processed
a credit for the Worry No More plan on all his orders. At this time, Macy's
will consider this matter...

closed.
 
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There is NO CREDIT on my [redacted] account referenced in Carrie's letter to Revdex.com.At this point, as I told Carrie, unless I see the actual credit in my account, I will continue to decline closure of this complaint!The credit amount offered by Carrie does not meet the amount calculated by Macy's Customer Service representatives.If I need to do so, I will call my [redacted] Customer Service and dispute entire amount paid to Macy's!No one has issued adjustments to merchandise purchased as promised by previous conversations.This complaint is NOT CLOSED!
Regards,
[redacted]

July 18, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted] Dear [redacted]:   I am in receipt of your Revdex.com complaint, which was forwarded to Macy’s Executive...

Office.  As a liaison in this office, I was asked to review and respond to your concern regarding Macy’s return policy.  We sincerely regret any inconvenience you may have experienced as a result of this matter.   For clarification, our return policy did change on October 3, 2016.  With a receipt, most merchandise purchased in a store can be returned for a full refund within one year of purchase to the original form of payment.  Some restrictions apply and are posted in certain departments.  Without a purchase receipt, a gift card will be issued for the item’s lowest selling price within the last one hundred eighty (180) days.  Our policy was revised on October 19, 2016, to include an exception to cosmetics, in that any new or gently used cosmetic or fragrance product purchased at Macy’s that does not meet the customer’s needs, will be accepted for return.  From your complaint, it appears that the associate you spoke with was not aware of the policy update, and for this, please accept my personal apology.    [redacted], should you wish to return to the store to have the refund processed to your original form of payment, please bring the item with your receipt in to the store and request to speak to the store manager.  Thank you for bringing this matter to our attention and allowing me the opportunity to respond.  If I may be of further assistance, please contact me at the number listed below.    Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com Manager, [redacted]

We have reviewed [redacted] file again, and are requesting that your close it.  We have addressed his concerns and he has not presented any new information.  Our position has not changed.  Thank you,   Regards,Janice D. Janice Doerter | Executive Liaison | Executive Liaison Team  ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am awaiting the Full Refund to reach me and will consider this case closed Only After I have received the Refund in Full 
Regards,
[redacted]

[redacted]   [redacted]
    February 9, 2017     [redacted]  [redacted]   Re:  Revdex.com ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank (DSNB).  Please be assured that the Bank does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.    I was sorry to learn of the issues you described encountering when attempting to use your Macy’s card and that you were not satisfied with our prior response.  As stated in our letter dated January 30, 2017, once an account is closed, it can no longer be reopened.  Under federal law, in order to extend credit to a consumer we must determine the applicant’s ability to repay additional debt.  This is accomplished by reviewing annual income information as well as existing credit obligations and credit worthiness through a review of your credit report.  Therefore, a new application must be submitted through our new account application process in any Macy’s store or on macys.com.   [redacted], we attempt to satisfy our customers whenever possible, unfortunately, this is not always feasible.  Please do not hesitate to contact me at the telephone number listed below if you have any further questions.   Sincerely,     Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

I am so impressed with the way this was handled. Thank you.!!!

Dear [redacted], I am in receipt of complaint ID [redacted] for Ms. Jeannien Engelbrecht. I have confirmed with Ms. Engelbrecht that all of the issues in her complaint have been resolved to her satisfaction. Based on this information, Macy’s considers this matter to be closed and resolved. Thank...

youKristin T.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have recieved both gift cards still no refund as of yet and do not feel comfortable closing this complaint until my issue is completely resolved. I have been told for months I would recieve a refund if I just wait "X" amount of days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [redacted] - I CALLED THE NUMBER YOU TOLD ME TO CALL.  THE PLENTI RECORDED MESSAGE ASKED ME FOR MY PLENTI  NUMBER.  I DON’T KNOW MY PLENTI NUMBER SO I COULDN’T ENTER IT! I THEN SAID ‘ENROLL’ TO TRY TO ENROLL.  THEY TOLD ME TO ENROLL ONLINE!  AS EXPLAINED IN MY COMPLAINT, I CAN'T ENROLL ONLINE!THE MACY'S REP I SPOKE TO 3-4 WEEKS AGO ALLEGEDLY CALLED PLENTI HERSELF WHEN WE WERE ON THE PHONE.,  SHE THEN TOLD ME SHE’D SEND ME ANOTHER PLENTI CARD.  I STILL HAVE NOT RECEIVED IT.IN MY Revdex.com COMPLAINT, I ASKED MACY’S TO CONTACT ME.  YOU REFUSED.  YOU EXPECT ME TO WASTE MORE OF MY TIME AND ARE APPARENTLY UNWILLING TO TAKE ANY ACTION YOURSELF TO GET MY PROBLEM RESOLVED.  I AM AT A TOTAL, UTTER LOSS AS TO HOW TO GET MY PLENTI ACCOUNT SET UP, TAKE ADVANTAGE OF MY PLENTI  POINTS, AND GET THE REBATES OR CREDITS I WAS PROMISED BY MACY’S.  WHAT DO YOU SUGGEST I DO NOW??    ARE YOU GOING TO HELP ME - OR JUST HOPE I'LL GO AWAY? Regards,
[redacted]

P.O. Box 8220Mason, OH 45040March 12, 2018[redacted]RE: Revdex.com Complaint Number-[redacted]Macy's Account ending in [redacted]Dear [redacted]:| am in receipt of your recent correspondence forwarded to us by the Revdex.com (Revdex.com). As...

a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).The terms of the DSNB Credit Card Agreement state that if you have been paying less than the new balance on your account each month and you then decide to pay your balance in full. you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received. The minimum interest charge is $2.00. This interest is for the money loaned to you during that period, and will appear on the next month's billing statement which may result in a statement with interest only. You can avoid being charged interest by paying your new balance in full every month by your payment due date.Applying this billing policy to your account, the $2.00 interest charge on your June 29, 2017, billing statement was for the interest charged on your account because you carried a balance from the previous billing period. Specifically, you were charged interest for the balance between the last bill date of May 30, 2017, and June 7, 2017, when your payment of $99.88 was received. This resulted in a balance of $2.00 for the billing period that closed on June 29, 2017. A minimum payment of $2.00 was due for this balance by July 26, 2017. Because we did not receive a payment for this balance the account was charged off on January 31, 2018.My review of the account found that all monthly billing statements were mailed to you at the address on the account, which is the same address on your Revdex.com complaint. We have no record of return mail to our offices by the United States Postal Service, which suggests the statements were delivered. I've enclosed the relevant billing statements for your records and review.Although the fee was properly charged, because the balance consisted of interest only, we removed the $2.00 interest charge on February 1, 2018. We have cleared our internal records of any delinquency associated with this issue and requested the credit reporting agencies to update their records and delete any history of the delinquency for the time period of July 2017 through present. Please allow the agencies up to thirty (30) days to make the necessary corrections to their tiles. This letter will serve as confirmation of this request. At your request, we have also reinstated your account. As of the date of this letter, the account is open with a $0.00 (zero) balance.[redacted], thank you for bringing this matter to our attention and for giving me the opportunity to respond. If I may be of further assistance, please do not hesitate to contact me at the telephone number belowSincerely, Lisa B.Macy's Executive Office###-###-####Extension [redacted]cc: [redacted]The Revdex.comAttachments:

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have attempted to reach out to the customer via phone and email with no response as of today. It appears that the order was cancelled and not picked-up from the store. I will be happy to accommodate a discount for a future online...

order if a response is received for the inconveniences. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S,Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
 
September 22, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID #[redacted]
      ...

 Macy's
account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National Bank
(DSNB).  Please accept my sincere apology
for any frustration you may have been caused regarding the interest charged to
your Macy’s account noted above, and for the problems you encountered in trying
to resolve this issue.
 
My
research shows that your billing statement for the period ending on June 20,
2015, had a $3,029.93 balance, and we received a payment for this amount on
July 14, 2015.  With respect to the
interest charge, per the DSNB Credit Card Agreement, if you have been paying
less than the Total Now Due on your Revolving account balance each month and
you then decide to pay your balance in full, you will be charged interest
charges on that balance from the first day of the billing cycle until the date
that your payment is received.  The minimum
interest charge is $2.00.
 
Applying
this billing policy to your Macy’s account, the billing statement for the
period ending on July 20, 2015, had a $47.34 interest charge.  This was for interest charged on your account
balance between the last bill date of June 20, 2015, and the date (July 14, 2015)
that your $3,029.93 payment was applied to your account.  When no payment was received for the August
20, 2015, due date, your account was charged a $25.00 late fee and $2.00 minimum
interest charge.  On August 25, 2015, we
removed a total of $50.00 in accumulated late fees, which brought your account
to a $24.34 balance.  On September 20,
2015, we received a $24.34 payment, which brought your account to a zero
($0.00) balance.  As an additional
courtesy to you, I have removed the $47.34 interest that you requested.  You will see this credit on your next billing
statement.
 
Thank you for bringing this situation to our attention
and giving me the opportunity to respond. 
If I can be of further assistance, do not hesitate to contact me at the
telephone number listed below, as I would be delighted to speak with you. 
 
Sincerely,
 
 
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], Revdex.com

[redacted]   [redacted]April 26, 2016[redacted]
[redacted]
[redacted]  [redacted]Re: Revdex.com ID #[redacted]       Macy’s account ending in [redacted]On behalf of Department Stores National Bank:  Contact Date with...

Customer:  April 18, 2016Complaint Summary:  [redacted] was unable to view statements online since July 2015 due to our system upgrade. He called in November 2015 and paid the balance off after a late fee was removed. He just received a statement showing he has a balance over $200.00. He wants all fees removed and delinquencies cleared from the credit bureau.Resolution:  I called [redacted] and apologized for his experience both online and when speaking with our associates.  I advised that I had investigated and was able to confirm there was a system error when he made the payment $58.68 causing his account to continue to receive late fees and interest.  I explained that I had credited the late fees and interest totaling $216.54 to bring the account to a zero balance.  We cleared our internal records of any delinquency associated with this issue for June 2015 through April 2016 and requested that [redacted], [redacted], and [redacted] also update their information for the same time period.  Please allow the agencies approximately 30 days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request. I confirmed the account is closed and has a zero balance.  [redacted] stated he was satisfied with the resolution and considered the issue closed.  I thanked him for speaking with me today. Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]  Dear [redacted]: This email is to acknowledge the receipt of your Revdex.com complaint ID [redacted]. As a representative of Macy's Executive Office, this complaint has been assigned to me for review and response.While I have not...

spoken to you directly, it appears that your issue has been resolved. Upon investigating your issue, I found an order that was placed for a replacement gift card for $100. The gift card tracking shows it was delivered to you on 7/20/16. Based upon this, Macy's considers this matter closed and resolved. If you have not received the gift card, please contact me via email or the number below for further assistance. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

I have reordered this comforter set at the savings of $49.99 and will return the other one when it comes. This will tie up $171 of my money for a few weeks until the item is received back and the return is processed, but this was the only solution I found as the lower price is only valid until the...

end of business today. You can close my complaint as I have worked around the issue with little to no help from Macy's Customer Service. Lesson learned for future purchases with this company. Thank you for any time you spent reviewing this, and you can mark it as resolved.I have screenshots of the sale price if you need them, since I just saw that the sale on the comforter set is today only. I have a suspicion that is why I received no additional responses from Macy today, as the sale will be off tomorrow and they are trying not to honor the price adjustment policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do not believe that it is my responsibility to pay for their mistake and the fact that they are unwilling to correct their mistake and to penalize an Iraq war veteran with memory issues and make it hard for her to get a house, a house she has worked hard for her entire life, a veteran that needs the paper invoices in order to reminder her the bill is due, the invoices that Macy's took it upon them selves to stop, is despicable. Therefore, I will be contacting the news and sharing this story! 
Regards,
[redacted]

[redacted]   [redacted]
 
 
July 13, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com ID #...

[redacted]
         Macy’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
intended to discuss this matter with you personally; however, my attempts to
reach you were unsuccessful.  
 
Please accept my sincere
apology for any frustration you may have felt when you called to speak with a
representative while trying to resolve this issue.  I was sorry to hear that it caused you to close
your account.  I have forwarded a copy of
your letter to appropriate management so that the issue may be addressed with
the associate involved. 
 
According to the terms of the
enclosed Department Stores National Bank Credit Card Agreement, if the minimum
amount due is not received by the payment due date as shown on your monthly
statement, a late fee and interest charge are charged to your account.  My research shows your billing statement for
the period ending April 21, 2015, had a balance and minimum payment of $21.09 due
by May 21, 2015.  When no payment was
received by this date, a $21.09 late fee and $2.00 interest was charged.  Your billing statement for the period ending May
21, had a balance and minimum due of $44.18. 
We received your $21.09 payment on May 22, 2015, which left a remaining balance
of $23.09 due by June 21, 2015.  When no payment was received by this date, a
$35.00 late fee and $2.00 interest was charged. 
On July 3, 2015, a partial late fee of $18.00 was credited as a courtesy
to you when you spoke with a representative. 
I have enclosed copies of your billing statements for April, May, and
June 21, 2015 for reference. 
 
As a gesture of our goodwill,
on June 10, 2015, I removed a total of $42.09 in accumulated late fees and
interest from your account, which resulted in a credit for this amount.  I requested a refund check be issued to you
for $42.09, which you will receive under separate cover within seven (7) to ten
(10) business days.
 
[redacted], thank you for bringing
this situation to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
If I can be of further assistance, please do not hesitate to contact me
at the telephone number listed below, as I would be delighted to speak with
you.
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures / Mailed July 13, 2015
 
cc:     [redacted] Revdex.com
         Manager,
Customer Service  
The Macy's card is issued by Department Stores
National Bank.

March 29, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Bloomingdale's Executive Office, I was...

asked to review and
respond to your concerns.
Please
accept my sincere apology for any inconvenience you experienced as a result of
the non-receipt of your first shipment in your Bloomingdale's order #[redacted].
Upon reviewing your order I issued credit of $1,160.85 to your Bloomingdale's
account ending in [redacted]. Further, I have requested a complete review of late fees,
interest and reporting of the account for appropriate consideration from July
18, 2015 forward. I will inform you of the results of this request for your
Bloomingdale's account.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B. Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com