Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The customer service rep who gave me the wrong information still needs to be terminated.  She is terrible at her job.. I've been in customet service for over 12yrs and was in retail for 11 yrs.. as a manager.  Inept employees do need to be retrained but sometimes it's best to purge. 
Regards,
[redacted]

September 19, 2016  [redacted] Re:  Revdex.com Complaint ID #[redacted]            Macy’s store account ending in...

[redacted]            Dear [redacted]: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. In reviewing your account, the notes confirm that you are currently opted-out for all affiliates and non-affiliates in marketing to you or sharing your information.  I apologize for the delay in handling your request and for the inconvenience of having to call the Customer Service department in order to have your marketing preferences updated.   Please be assured that our Executive Leadership Team reviews all inquiries through a monthly report that is compiled by this department.  I assure you that every letter that comes to our office is reviewed and all suggestions are taken into consideration. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me. Sincerely,  Monique M.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

March 28, 2016 [redacted]
,
Revdex.com Complaint # [redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaint. We have agreed...

that a new order will need to be placed. Shipping and handling fees, will not be returned for preference orders. However, the customer believes that these actions are not sufficient. Again, we believe our actions are more than equitable and we consider the matter closed satisfactorily. Thank you.

Sincerely,  Jan B. Macy's Executive Office
###-###-#### Extension [redacted]
cc [redacted]

[redacted]   [redacted]   June 19, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Store Experience   Dear [redacted]:...

  I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.  We sincerely regret any frustration you may have experienced and for the problems you described that you encountered in trying to resolve this matter. Thank you for returning my call on June 15, 2017, and for accepting my sincere apology.   As stated, Macy’s goal is to have professional and knowledgeable staff available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  Please know that I regret this did not happen when you called our Executive Office at [redacted] for assistance in purchasing the [redacted] cologne and the Turkish towel.  Therefore, I shared a copy of your complaint with our Store Manager. While we do not like to hear we disappointed you, your feedback is critical as it assists us in understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality.    You stated that you returned the Store Manager’s calls and when you did not hear back from her, you went ahead and purchased the cologne for your uncle as a gift for Father’s Day.  I will notify the store, so they can remove the hold that was placed on the cologne.  As a gesture of goodwill, I am sending you under separate cover, $75.00 in Macy’s Money to use the next time you shop.  Please allow 7-10 business days to receive this at the address listed above.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future. If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        [redacted], Store Manager

We are in receipt of the above issue and have attempted in good faith to find an equitable , mutually acceptable solution for [redacted]. We have offered a 50% discount on his existing desired purchase (Bag ID# [redacted]) valued at approximately $157. We have also offered to discount a subsequent order by 25%. [redacted] insists that we supply products free-of-charge. We find that unacceptable given the circumstances and we, therefore, see no opportunity for a mutually acceptable resolution. Based on the above, we consider the matter closed with the Revdex.com.Tom H.Senior Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

Hello, We are showing that this item was returned to our location. It arrived back to our warehouse worn and heavily used. It had stains on it and did have a smell to it. We promptly emailed you to notify you that it did not adhere to the return policy that costumes cannot be worn and returned....

After discussing this with you, we advised you to contact [redacted] as they will cover the cost of the return even though it did not adhere to our policy and was worn. You purchased this from [redacted] and we are showing that you contacted them and [redacted] already refunded the purchase. There is nothing more that can be done from our end, the order was refunded in full. Please contact [redacted] directly if you need further assistance with your purchase from them. Thank you

December 16, 2015
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint to the Revdex.com. On behalf of Macy's
Executive Office, I was asked to review and...

respond.
Please
accept my sincere apology for the confusion surrounding your chair. The vendor
should include a bright instruction sheet that is placed in the box telling our
customers that the legs are basically in the chair. The chair legs are
underneath a removable cloth (Velcro on the bottom) of the chair. I now
understand this vendor does pack all chairs the same way.
Thank
you, [redacted] for bringing this matter to our attention and allowing me to
respond. In respect and consideration a $50.00 Macy's gift card is being sent
to you. Please do not hesitate to contact me at the telephone number noted
below if I can be of further assistance.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

July 6, 2016   [redacted]    Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]   Dear [redacted]:   We are in receipt of your complaint...

filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused.    My research confirmed that we have deleted the record of delinquency associated with this situation from our files and directed the credit bureaus to correct their records as well.  Please allow thirty (30) days for the bureaus to make the necessary changes.  In addition, the small remaining interest charge of $2.80 was removed from your account. This letter will confirm that your account has a zero ($0.00) balance and is open with a credit limit of $4,800.00.    [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

December 13, 2017     [redacted]   Re: Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to...

Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  I apologize for any inconvenience you may have experienced regarding your Macy’s store transaction, and for the time you have invested into getting this situation resolved.    When a charge is incorrectly processed and voided, you may see a pending authorization hold on your account.  Authorization hold is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card, and holding this amount as unavailable until the merchant clears the transaction, or the hold “falls off”.  In the case of debit cards, authorization holds can fall off the account anywhere from 1–8 business days after the transaction date, depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.   After speaking with your banking institution, if they are able to confirm this charge is a pending authorization hold, the hold will “fall off” automatically within the time frame above.  If they confirm this is a valid charge that is being billed to you, the charge must be disputed with your banking institution.  Unfortunately, we are unable to process a dispute with a third party charge card, and would only be able to complete a void to the transaction if completed on the same day.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

My complaint was not addressed; The number you guys contact me at was ###-###-####, The number that contact me was ###-###-#### as well as ###-###-####. Please also be aware I stated in the first compliant  I received two letters for you guys. Those letters were sent to [redacted]. One of those letters is dated 09/02/2016 the other letter is dated 09/16/2016 As started in the first complaint I had already told the first rep that called me. I was not the minor’s parents as that is what she referred to me when she called. She started is this [redacted]. I answered yes I than told her My name is [redacted] because that is my last name but I am not the minor’s parent. Than that is when I should of not been contacted again.This complaint was to get the manner resolve confirming I am not the Childs parent or legal guardian. I would like my name to be removed off the complaint as I am not the minor’s legal guardian or parent. I should not be responsible for anything regrading this matter.

Revdex.com:
I have yet to recieve the last piece of furniture. There is a date for delivery, Feb 13th , and I hope it will be delivered as promised. Sharon Wilson from corporate finally contacted me and left a message letting me know that she would not refund the last piece, but would give me a 15% discount on the total cost. I tried to call her twice and still haven't received a call back to confirm the amount of the discount and how that monies will be dispersed since the credit card is apparently no longer valid.
Regards,
[redacted]

Hi [redacted]: I was finally able to leave a message on my third attempt. Will try to wrap up. Sue M. | Omnichannel Store CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.   
I have sent Macy's' a check for $429.55 on August 8, 2016 which was in fact  paid $100 over the minimum that was due, this check has cashed, I t took many letters and phone calls , to receive this bill.  I understand that stores always want to make themselves " look good" and this time  Macy's really have created problems for me. . I was on a deferred payment plan , but was never told that billing would not take place during this period. I understood that interest would be waived. I have sent payment for every bill that was received, but there was a n issue with two credit cards being under the same account number. This took almost a year to resolve. clear. And, I still do not have access to my credit cards.  I am really appalled at their attitude, I have been a cardholder since 2007. Never have I had such issues. 
[redacted]

[redacted]   [redacted]
 
 
July 28, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
        Macy's...

account ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my personal apology for any inconvenience you may have
experienced concerning the reporting of your above referenced Macy’s account on
your credit report. 
 
In
researching this matter, I found that your billing statement for the period
ending April 18, 2015, had a $2.00 balance with a $2.00 minimum payment due by May
18, 2015.  We received a $0.02 payment on
April 22, 2015; however, the payment received was less than the minimum amount
due.  The billing statement for the period
ending May 18, 2015, had a $133.13 balance with a $26.98 minimum payment
(including a past due amount of $1.98) due by June 18, 2015.  When no payment was received by this date,
your account was past due and was charged $2.80 interest and a $26.98 late fee
in accordance with the terms of the enclosed Department Stores National Bank
Credit Card Agreement.  On July 16, 2015,
we received your $78.96 payment when you spoke with a representative and you were
provided the waiting period of up to 72 business hours to allow the payment to post
to your account.  Although all fees were
properly charged, as a gesture of goodwill, on July 21, 2015, I credited the $26.98
late fee.  Additionally, we have cleared
our internal record of the delinquency associated with the payment for the
billing period ending May 18, 2015, and have requested the credit reporting
agencies update their records and delete any history of delinquency for the
time period of May 2015.  Kindly allow
the agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their records. 
This letter will serve as confirmation of our request.  As of the date of this letter, your account has
a $60.12 balance with a $25.00 minimum payment due by August 18, 2015. 
 
[redacted],
thank you again for bringing this matter to our attention and giving me the
opportunity to respond.  You can be
assured that Macy’s does not participate in misleading business practices of
any kind.  Your business is important to
us, as well as appreciated.  If I may be
of further assistance, please do not hesitate to contact me directly at number
listed below.  
 
Sincerely,
 
 
 
Tamalla D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures / mailed July 27, 2015
 
cc:  [redacted], Revdex.com

April 12, 2017     [redacted]   Re: Revdex.com Complaint #[redacted]   Dear [redacted]:   I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office.  As a...

liaison of this office, I was asked to review and respond to your concerns.  I apologize for any inconvenience this matter may have caused you.   Please be assured that Macy's does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.  There was never any intention to be dishonest as you stated in your complaint.    I regret hearing that you were not satisfied with the television provided as a gift with purchase from our “Macy’s Winter Bonus Gift” promotional event.  However, I was pleased to hear per our email correspondence on April 6, 2017, that you have been given the alternative gift with purchase option of a $200.00 gift card, from our [redacted] store location.    [redacted], I would like to thank you for bringing this matter to our attention and providing me the opportunity to respond.  If I may be of further assistance in the future please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I've been working with Theresa at Macy's and she's been very helpful. But I can't agree to close the complaint just yet. I have not received a refund for the sport coats that were returned. She said that it may take 7 to 10 days to process. So it would be premature for me to agree to close the complaint right now. That refund has not yet been received. 
Regards,
[redacted]

[redacted]   [redacted]
December 21, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy's account ending...

[redacted]
Dear
[redacted]: 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept my sincere apology
for any frustration that may have been caused while trying to make purchases at
macys.com using your Macy’s account noted above. 
My research found that on September 8, 2015, your
online purchase could not be processed because the card information entered at
the time was expired.  That same day you
spoke to a phone representative who requested a new card for you and
transferred the call to macys.com to process the order.
Our records show that when you have attempted to
activate your new card online at macys.com, that the process was not successful
because the information entered did not match your new card.  In order to use your new card, you will need
to complete the activation process.  If
you continue to have trouble with the activation online, please contact our
Technical Assistance team directly at ###-###-####, option 6, and a
representative will be happy to assist you. 
While I can certainly understand your frustration
surrounding these events, it is not Macy’s policy to compensate for
inconvenience of time.  Regrettably, we
are unable to accommodate your request to credit your [redacted] account. 
[redacted], thank you for bringing this matter to our
attention and giving me the opportunity to respond.  Your business is important to us, as well as
appreciated.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:     [redacted]
[redacted], Revdex.com

November 8, 2016[redacted]Re: Revdex.com Complaint ID #[redacted]       Macy’s [redacted] account ending in [redacted]       Macy’s store account ending in [redacted]Dear [redacted]:I am in receipt of your additional correspondence to your Revdex.com complaint, forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.  In researching your account, we show that no delinquencies have been reported for your Macy’s [redacted] account ending in [redacted].  However, our records show a delinquency for your Macy’s store account ending in [redacted], which was reported as past due to the credit bureaus.  It is the Bank’s policy not to remove any delinquency from your credit report, unless it occurred as a result of a billing dispute.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Account records show that your billing statement for the period ending December 25, 2012, had a balance of $554.57, with a minimum payment of $25.00, due by January 25, 2013.  When no payment was received by that date, your account was charged a $14.34 interest charge, and a late fee of $25.00.  The billing statement for the period ending January 25, 2013, had a balance of $911.50, with a minimum payment of $80.00 (including a $25.00 past due amount), due by February 25, 2013.  A payment was not received by this date, and your account was charged an additional late fee plus interest and was reported past due to the credit reporting agencies. Enclosed are copies of your statements for the billing periods December 2013 through February 2013.  We received a payment of $200.00 on March 12, 2013.Since the information we are reporting is accurate, we are unable to remove any delinquency from your credit report.  However, we have instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.  The current balance of your account is $1,673.70, with a minimum payment of $91.20 due by October 25, 2016.  As a gesture of good will I have removed the $35.00 late fee.  Please allow one to two (1-2) billing cycles for the credit to appear on your statements. [redacted], I understand that this is not the resolution you were seeking and I apologize for any inconvenience or frustration this matter has caused you.  If I may be of further assistance, feel free to contact me at the number shown below.Sincerely,Tyeisha B.Macy’s Executive Office###-###-#### Extension [redacted]Enclosures / mailed November 8, 2016cc: [redacted], Revdex.com

January 20, 2017     [redacted]  [redacted]   Re:  Revdex.com ID #[redacted]         Store Experience   I am in receipt of your complaint filed with the Revdex.com and...

forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for the level of customer service you received while shopping in our [redacted] store.    As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous associates available within every department so that all of our customers may have a positive and rewarding experience.  Be assured that we do not tolerate any kind of rude or disrespectful behavior.  I can state with confidence that our policies promote respect for all of our customers and values their continued loyalty.  Although it is disheartening to hear that we did not meet your expectations, your feedback is valuable to us, as it directs our attention to areas in which we can improve our service quality.  Therefore, a copy of your complaint and my response has been forwarded to the appropriate management so that this issue may be addressed directly with the manager involved.  Please note that due to privacy and employment laws, we are unable to provide more details about any action that may be taken.   [redacted], your continued loyalty is important to us, as well as appreciated, and I hope you will view this as an isolated incident.  If I may be of further assistance, please do not hesitate to contact me directly at the telephone number listed below.    Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com         Store Manager, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  If the item cannot be delivered to my home I would like the delivery charge to be reduced. 
Regards,
[redacted]