Macy's

[redacted]   [redacted]     December 22, 2016   [redacted], **  [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    We are in receipt of your...

complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any inconvenience you experienced.   It is regrettable to learn that you felt misled regarding the $10.00 Rebate offer given to you when you purchased a [redacted] 1.5 Liter Slow Cooker on November 25, 2016.  Please be advised that Macy’s does not engage in false or misleading business practices of any kind.  Upon further review, I found the rebate offer of “FREE AFTER $10 Mail in Rebate” was only valid on November 24, 2016, which was Thanksgiving day, and did not apply to purchases made the following day on November 25, 2016, when you purchased your Slow Cooker.    The Valid Purchase Date is listed on the Rebate Offer form, and is the only offer with this limited timeframe of November 24, 2016.  Attached is a copy of the rebate form as reference.  Although the manufacturer is not able to honor this Rebate for you, I am sending you $10.00 in Macy’s Money as a courtesy and gesture of good faith, since the associate did not ensure your item qualified when she gave you the rebate form.  You may use this toward a future purchase at any Macy’s store location, yet it cannot be applied as a credit toward your previous purchase.           Thank you for bringing this matter to our attention.  We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If I may be of further assistance in the future, please do not hesitate to contact me at the number below.   Sincerely,     Alison G. Macy's Executive Office ###-###-#### Extension 73376   Enclosure / mailed December 22, 2016   cc:  [redacted], Revdex.com

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 17, 2016 Dear [redacted]: We are writing in regards to complaint ID # [redacted]. I confirmed with our credit department that the correct return amount of $1628.46 was applied to the house account. When you requested to have the credit balance returned, you had additional charges on your account that were deducted. The remaining amount of $1406.24 was mailed by check. I am very sorry for the inconvenience this has caused. Macy's find this matter resolved and closed.  Sincerely, Macy's Executive Office ###-###-####

December 15, 2016[redacted]Revdex.com Cincinnati1 E 4th St.Suite 600Cincinnati, OH 45202Re: Revdex.com Complaint ID: # [redacted] Dear [redacted]: We are in receipt of Revdex.com Complaint number [redacted]. We have been in contact with the customer via email. I have issued a call tag...

through UPS so that they may come and pick up her merchandise. I have explained the UPS process to our customer. She has agreed to give us a call if the driver fails to pick up her merchandise. Once the merchandise is received, credit will be issued. We apologize for any inconvenience surrounding this order and we certainly remain available to the customer at the number listed below. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]

Dear [redacted]: We have received Complaint ID [redacted] for [redacted]. The customer used a gift card he threw away prior to his order cancelling. His new gift card has been reissued and delivered to the correct address on 01/28/2016. Further, he requested to receive additional compensation for the...

time he spent to resolve the issue, therefore, we have sent [redacted] an additional gift card in the amount of $10. This gift card is expected to arrive on or before 02/17/2016. Based on this, we consider this issue resolved and closed satisfactorily. Sincerely,Michele S.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Hi [redacted],I consider this case closed with Revdex.com as both Rachel and Carrie stated my account is closed and it will no longer generate a report and the credit bureaus were contacted. I’ve never had to file a complaint prior but appreciate Revdex.com’s services. I will now be an advocate for others affected by Macy’s and will direct them to Revdex.com along with my advice. Prior to closing I have one last statement to Macy’s representative. Thank you so much!!

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 3, 2018  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who was unhappy with Worry No More warranty he purchased from Macy’s. We contacted the customer and approved to cancel and refund the Worry No More plan he had purchased from Macy’s. Also, he...

accepted monetary settlement on his furniture to keep it the way it is. At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive OfficeGeeta C.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[ 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 19, 2016 [redacted] 
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted] Contact Date with Customer:  April 12, 2016 Complaint Summary:   [redacted] was told in December 2015 that he would receive a $25.00...

gift card for the inconvenience in having to return to a store to have a security tag removed from a sweater.  He has yet to receive it.  Resolution:  I called [redacted] to follow up on this matter.  He confirmed that he has received the promised gift card and that his complaint was resolved to his satisfaction.  Rhea B.Macy’s Executive Office ###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]
November 20, 2015
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID [redacted]
        Macy's...

account ending in [redacted]
Dear [redacted]: 
I am in receipt of your
complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB).  I
apologize for any inconvenience you may have experienced.
For clarification, interest
is charged on the outstanding balance of your account until the day you pay the
full balance owed on the account and may appear on your next statement.  In reviewing your account, our records show your
billing statement for the period ending March 14, 2015, had a balance of
$243.50, with a $25.00 minimum payment due by April 14, 2015.  When no payment was received by this date,
your account was charged $25.00 late fee and $5.12 interest in accordance with
the terms of the DSNB Credit Card Agreement, resulting in a balance of $273.62
with a $75.00 minimum payment due by May 14, 2015.  We received your $243.50 payment on April 21,
2015, bringing your account balance to $32.12, with a $25.00 minimum payment
due by June 14, 2015.  When no payment
was received, your account continued to accrue late fees and interest.  We received your $4.00 payment on October 24,
2015.
Since your remaining balance
consisted of fees only, I removed a total of $172.00 in late fees and interest
charges, resulting in a $168.00 credit balance. 
I have sent a Credit Balance Refund Check that you will receive under
separate cover within seven (7) to ten (10) business days.  Additionally, we have cleared our internal
records of the delinquency associated with the account and have requested the
credit reporting agencies update their records to delete any history of
delinquency for  the time period of May
through November, 2015.  Please allow the
agencies approximately seven (7) to ten (10) business days to update their
records.  This letter will serve as
confirmation of our request.  Our records
indicate that you closed your account on September 15, 2015.
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

October 06, 2017  [redacted]  Dear [redacted]:  Dear [redacted], We are in receipt of Revdex.com complaint number [redacted].  I have attempted to reach out to the customer via the phone number on the complaint which did...

not have a voicemail set up so a message could not be left with my direct phone number.  I did send an email which does have my direct contact information and have yet to receive a response.  I have requested for the gift cards to be transferred to her Macy's account and did advise of this information in the email that was sent.  Based on this information we consider this matter closed satisfactorily.  Thank you. Sincerely, Theresa S.Macy's Executive Office  Jill B.Sr. Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] I had paid cash to the Macy's store. Those monies were never returned I never received any calls from anyone. My account was closed at my request after I had received the letters stating so and after speaking to Macy's reps I had to request it again due to not closing account. This is very tiring. Macy's made an error and now I have to pay [redacted] for it?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and now that Macy's credit card department has also issued the pending credits for the late fees and interest charges applied to my account on items I had returned, I find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as far as I see myself not being able to get around the company's language in their disclaimer to get them to honor the purchase.    
Regards,
[redacted]

February 9, 2018     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s Rebate   Dear [redacted]:   I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns. Please accept my sincere apology for any inconvenience and frustration you experienced regarding this matter.   I reviewed the macys.com Rebate Offers information and found that customers are limited to one (1) per household. I entered the tracking number that you provided, and confirmed that the number of products eligible for a rebate exceeded the limit on the offer. Therefore, I must respectfully decline your request to reimburse the $10.00 rebate amounts for each of the five (5) rebates you submitted.   I appreciate your taking the time to write and allowing me the opportunity to assist you. While I can understand your frustration, we must adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment.  If you have any further questions or concerns, please contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

March 06, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who had received a merchandise credit instead of a refund check. We have canceled the merchandise credit and have requested a refund check to be mailed to the customer. We contacted...

the customer and notified her of this. At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

Hi,I opened a complain (ID [redacted]) via Revdex.com.org on 4/2/2016.After the complaint, I've received a letter attached from Macy's asking to contact them to settle the remaining balance ASAP, which I couldn't agree.I'm planning to write a letter back to them with the content below and the Revdex.com complaint...

attached.However before sending the letter to them, I'd like to get your advice whether sending the letter would help to resolve my issue or it could work more negatively.  Please advise.Letter to Macy's mail:========================================================= To Whom It May Concerns at Macy’s,On your letter written to me on March 29, 2016 attached, you stated that “We have not been able to reach you for some time” but that is not true.  Macy’s never tried to contact me via any communication channel such as mail, email, or phone until March 28, 2016 for the transaction made using the Macy’s credit card on November 7, 2015.   The first notification that I had received from Macy’s for the transaction was on March 28, 2016 via an email from Macy's [redacted] Card ([redacted]).  I’ve tried to contact your customer service and requested to resolve this issue couple times but they couldn’t provide the complete resolution.Hence, I’ve filed a complaint (ID [redacted]) on Revdex.com.org on April 2nd.  The detail has been attached to this document.  Please contact Revdex.com for the complaint with your response.========================================================= I'll look forward to hearing from you with a direction/advice.I really appreciate your help and support.Best Regards,[redacted]

Macys credit is managed by the Department Stores National Bank affiliated with [redacted] If I do not hear back from them with a list of all charges to my credit, I have received NOTHING, by next week and ALL OF MY QUESTIONS ANSWERED, I will have no choice but to file a law suit. apparently...

I am not alone either and I will be contacting the law firm that handled this litigation about my situation. they are showing that I have 2 accounts ending in [redacted] and [redacted]. Just wanted to follow upThank you [redacted]

[redacted]   [redacted] August 2, 2016  [redacted] Re: Macy's Account number ending in [redacted] Dear [redacted]   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to again review and respond to your continuing concerns on behalf of Department Stores National Bank. As stated in my five (5) previous responses, account records show you de-enrolled from automatic payments for your Macy's account on March 11, 2016, through your macys.com profile online at macys.com.  You did not re-enroll in automatic payments until June 14, 2016.  You indicate we did not contact you regarding the status of your Macy's account; however, billing statement alerts were being emailed to [redacted].  These statement alerts were delivered and opened on the following dates: April 11, 2016, and May 11, 2016.  Statements can also be viewed by logging into your profile on macys.com.  Additionally, Macy's did attempt to contact you by phone beginning on June 2, 2016.  Records show you contacted our Collections department on June 8, 2016, regarding your account. Please be advised, it is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Our records indicate we did not receive the minimum payment for the due dates of May 4, 2016, and June 4, 2016.  Additionally, at your request, per an email directed to me dated July 11, 2016, your Macy's account has been closed and reflects a zero ($0.00) balance.  We understand you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship.  While we appreciate your past loyalty, we must remain fair and consistent to all customers. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely,   Lisa D.Macy's Executive Office###-###-#### Extension [redacted] cc: The Revdex.com Complaint Id #[redacted]  The Macy's card is issued by Department Stores National Bank.