Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]

[redacted]   [redacted]   April 28, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in...

[redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).                                          ...⇄ The account referenced above was originally opened on April 17, 2013, and closed on May 28, 2013, by DSNB, because payments were not received as required by the terms of the DSNB Credit Card Agreement.  Our records indicate that the last payment we received was on June 1, 2013; however, that check was returned unpaid by your bank on June 7, 2013.  The last purchase date was May 15, 2013.  There is no record of returned mail, which suggests that the monthly billing statements for this account were successfully delivered.   For validation of the debt incurred on this Macy’s account, I am enclosing copies of the billing statements from November 2012, through November 2013, available signed sales receipts and copies of payments for the same time period.  The Annual Percentage Rate (APR) and principal balance are noted on each monthly billing statement.   By using the account, you consented to be bound to the terms of the agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges. We are satisfied that you incurred these charges on this account, all fees were properly assessed, and no adjustments will be made.   Due to serious delinquency, the account charged off on December 1, 2013, with a balance of $2,196.53 and we reported your Macy's account as an unpaid, charged off account to the credit reporting agencies.  On March 3, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.   While we would like to respond favorably to every customer’s request, it is not always feasible.  We must adhere to specific policies and procedures to ensure consistent treatment for all our customers.  If I can be of assistance in the future, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed April 28, 2017   cc:  [redacted], Revdex.com

[redacted], Per the above referenced complaint ID, this issue has been resolved by our office after receiving the issue through another channel. Cathy K. resolved all matters with [redacted] this week and we consider this issue closed satisfactorily. Thank you. Tom H.Senior Liaison,...

Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's continues to avoid the fact that I am constantly HARASSED when making simply purchases in their store or online. The fact that I am unable to make purchases after they Personally Invite me to VIP events, send me emails Daily, and I'm a Platinum member And Encouraged Daily to shop during their "Thanks for Sharing" program is ridiculous.  I understand now Macy's wants to be embarrassed and the media along with Litigation is needed.  Their Fraud department blocked me from purchasing $127.00 worth of merchandise scheduled to delivered to my personal residence of 15 years!! How is that fraud?  And after I verify everything they requested via phone, the fraud department tells me I continue to shop to then getting blocked again 1 hour later?! And Macy's doesn't find this is a Problem?   Macy's needs to focus on hiring more people that are  Qualified, educated and skilled labor residing in the USA instead  of offshore employees who do Not speak Comprehensive English and understand what Fraud truly is. How many other customers get harassed like this?  I will be monitoring every single transaction, record Every customer service interaction this will avoid their unscrupulous actions.  They (Macys) love taking advantage of their customers and refuse to accept responsibility for  their Obvious mistakes. I dare them to embarrass me again whether I'm with my family or by myself. Macy's needs to review their practices and ensure they are fair. They take my money with ease but Dictate when I can purchase even a simple product in Person ( with all valid state issued, government issued, Macy's platinum card in hand)!  Then state they don't compensate customers monetarily for their mistakes, humiliation, embarrassment and disrespect. My strong suggestion to Macy's is don't Solicit my business for anymore programs or promotions then Block(harass) me when I try to purchase.  I promise that I will not be in their Best interest because they are violating their own card agreement. I will be happy to subpoena every employee that has personally witnessed their behavior because I shop at 3 locations, but constantly harassed after I purchase or try to purchase at [redacted]. The GM (Beth) of that location can't fix the problem when corporate is in control of the Fraud department.  Furthermore to expose their fallacies, Macy's increased my credit limit by more than $3000 just to ensure I would purchase during their jewelry sale, then block me from a home purchase of $127.00.  They never asked me if I wanted an increase to my credit, but block me when I want to purchase!  So whatever So Called Executive supposedly reviewed my account must be Senile, Blind and mentally challenged because it makes No Sense. Fortunately for me I have the money and a Time to push forward and will follow through with litigation since Macy's refuses to respond with intelligence, empathy and a REAL resolution.   
Regards,
[redacted]

May 25, 2016 [redacted]  Re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to...

your concerns. Please accept my sincere apology for any inconvenience you experienced as Macy's was unable to complete your orders for verification purposes. As Macy's does charge upon shipping, you have not been charged for these orders. If you would want to replace the orders, please contact me at the telephone number listed below for assistance. I do regret that a replacement or new order would be necessary. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

I'm still waiting for a $23.98 credit.  As soon as this is applied to my account, I will be happy to close this complaint.  Thank you!

P.O. Box 8220 Mason, OH 45040July 25, 2017[redacted]Re: [redacted] - Case #[redacted] Complaint No: [redacted] Revdex.com Complaint ID [redacted] Macy's Account Ending in [redacted]Dear [redacted]:I am in receipt of your complaints filed with the [redacted], the Revdex.com, and the [redacted] of the State of [redacted] that were forwarded to Macy's Executive Office on July 11, 2017, and July 17, 2017. I was asked to respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my apology for any inconvenience you may have experienced regarding the above-referenced account. Our records document multiple unsuccessful attempts were madeby Mr. H. to contact you with updates. He made attempts to contact you on June 29, June 30, and July 3, 2017. -My review of your account shows the information below is currently reporting for this account. The Bank reports identical information to each of the major credit reporting agencies, but the Bank is not responsible for how the credit reporting agencies process that information.Open Date: February 7, 2004 Last Purchase Date: March 12, 2009 Last Payment Date: February 24, 2011 - Charge-off Date: November 16, 201 1Balance: S32.36Purchases were made on March 12, 2009, totaling $118.49. You made a $30.00 payment on March 23, 2009, and the balance as shown on your billing statement for the period ending April 1, 2009 was $88.49. I have enclosed a chart showing $5.00 payments were made to your account each month through July 1, 2010. Payments were not received by the August 1, September 1, October 1, and November 1, 2010, payment due dates. Please note that interest was charged each month in which the balance was not paid in full. A $15.00 payment was received on November 5, 2010. Payments were not received for the January 1, and February 1, 2011, payment due dates. A $5.00 payment was received on February 24, 20ll. No additional payments were received after February 24, 2011, resulting in interest charges each month until the account charged off on November 16, 2011, with a balance of $32.36. Also please find enclosed copies of available statements from the April 1, 2009, closing date through November 1, 20ll. If you have documentation of any payments made to this account that have not been applied, please forward that documentation to me and we will review further. Your complaint indicates an erroneous address was on file for your Macy's account, however this is the address you provided to us and we have no record of returned mail from the U. S. Postal Service, whichsuggests the statements were delivered. As stated in your Credit Card Agreement, it is your responsibility to provide us with changes to your address.I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy's account. It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. After researching the delinquency on your account, we found the information to be correct. Our records indicate we did not receive payments on the account for the payment due dates of August 1, September 1, October 1, November 1, 2010, January 1, through Februaryl, 2011, and April 1, 2011 through November 1, 2011.The unpaid balance will remain on our records and the account will continue to appear on your credit report as an unpaid charged-off account until removed by the credit reporting agencies in accordance with the Fair Credit Reporting Act. However, on January 5, 2017, we instructed the credit reporting agencies to update their records and report the account as "customer disputes reporting”.Thank you for bringing this matter to our attention and allowing me the opportunity to respond. Please feel free to contact us if you have further questions regarding this matter.Sincerely,Nancy M.Macy's Executive Office #-###-###-#### Extension [redacted]Enclosurescc; [redacted]The Revdex.com[redacted]

Dear
[redacted]: 
I am
in receipt of your...

complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
Please
accept my sincerest apology for the inconvenience you experienced with your
order and our customer service. Unfortunately, due to the holiday season, we
may not be aware that certain items are out of stock until an order is going to
be fulfilled. The fulfillment process can take up to 4 business days.
My
records indicate that a $20 gift card was sent to you and is expected to be
delivered on 12/18/2015. As well, due to your experience, I have issued an
additional gift card in the amount of $25.00. You should receive the gift card
within the next 5 business days. Again, I sincerely apologize for the
inconvenience you experienced.
Sincerely,
Jennifer C.
Macy's Executive Office

Complaint: [redacted]
Yes, I have read the thousands of complaints against your company... it is always the same excuses... if it is a costume, you will not refund due to it "being covered in animal hair", and if it is a mask you do not refund because it "smells heavily of cigarette smoke". You're all scam practitioners. That is fine if you do not respond to me anymore, for I know what you truly are now, and I know I am telling the truth. You sent me a used item and had no intention of ever offering me any type of customer service on my order. You only sent me a return label so you could get my item back and resell it while you accused me of using it and lying about the packaging. I know I am in the right on this and my conscience is clear. I am not the liar here, you are. One day the lot of you will get what is coming to you. You are all liars and thieves who operate on a "prove it or lose it" method, and eventually this will be your demise as a business. As I said before, if I lived in Illinois I would take you to small claims court and I would win. However, since I do not live in your state, congratulations, you successfully robbed me of 63 dollars. I will recover some of it in the class-action lawsuit that inevitably will be filed against you criminals.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [redacted]November 9, 2016Macy’s Executive OfficeP.O. Box 8220Mason, OH  45040Under the provisions of [redacted] General Laws, [redacted] I hereby make written demand for relief as outlined in that statute.On or about February 19, 2016, the following unfair or deceptive act occurred:Macy’s is claiming that I charged $47.40 on my Macy’s account.  I contacted Macy’s numerous times advising that I did not authorize the charge.  Macy’s has added late fees and interest for total due in the amount of $185.39. Macy’s has also reported derogatory credit on my credit report.This unfair practice is declared unlawful by [redacted]. As a result of this unfair practice, I suffered monetary damage and loss of credit score.Therefore, I hereby demand the following relief:  Macy’s to credit my account total amount $185.39 and report correction to credit agencies[redacted] gives you the opportunity to make a good-faith response to this letter within thirty (30) days.  Your failure to do so could subject you to triple damages, attorney’s fees and costs to institute legal action.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Please refer to my previous response. Thank you. 
Regards,
[redacted]

[redacted]   [redacted]   October 18, 2016     [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy's account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincerest apologies for any frustration and inconvenience that this matter may have caused you.  Additionally, please be assured that Macy's does not participate in unethical or illegal business practices of any kind.  We regret if you feel otherwise.   Upon researching your inquiry, I discovered that in September 2014, you enrolled with [redacted], a third party bill paying service to begin your automatic payments in October 2014.  Your automatic payment from [redacted] and serviced with [redacted] is set to pay the Minimum Payment Due on your Macy's account ending in [redacted] on the 13th day of each month.  The automatic payment was set up by you in September 2014.  Macy’s is unable to set up an automatic payment amount for a customer.  Therefore, Macy’s is not providing only a minimum due to the bill pay system.  The billing statement is provided through [redacted] and the amount is what the customer chooses to pay. In order to change your automatic payment amount from the Minimum Payment Due to the Total Balance Due, you would need to do so by accessing your [redacted] account online at [redacted], or by contacting [redacted] Customer Care at ###-###-####.  Macy's has no control over the amount you choose to pay through your automatic bill pay service.  Additionally, you would need to contact [redacted] for information regarding how your automatic payment amount is set up directly.  Thank you for your payment on September 23, 2016, in the amount of $79.97.  As of today's date, your Macy's account ending in [redacted] has a zero balance.  Macy’s will not send statements if your account has a zero balance.   Per the enclosed Department Stores National Bank Credit Card Agreement, if you have been paying than less the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date your payment is received.  The minimum interest charge is $2.00. Applying this billing policy to your Macy's account, the $2.00 interest charge that appeared on your billing statement for the period ending September 16, 2016, included an interest fee for the funds loaned to you between the last bill date of August 17, 2016 and the date that your payment was applied to your account (August 29, 2016).  As a courtesy to you, I removed the $2.00 interest fee on September 28, 2016.  This credit will appear on your next statement. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,       Ebony M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure /mailed October 18, 2016   cc: [redacted], Revdex.com

[redacted]   [redacted]     June 23, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s [redacted] account ending in [redacted]...

        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration you may have experienced and for the problems you encountered while attempting to resolve this matter.   Upon researching this matter, I found that we previously addressed your concerns when you filed a [redacted] complaint (Case [redacted]), which was handled by my colleague Ms. Lisa B..  For reference, I am enclosing our letter dated June 15, 2017.  Ms. B. also informed me that when she spoke with you on June 21, 2017, she transferred your $102.04 payment from the closed Macy’s account ending in [redacted] to your Macy’s [redacted] account ending in [redacted].   [redacted], thank you for taking the time to bring this matter to our attention and allowing me the opportunity to respond.  If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office [redacted]   Enclosure   cc:  [redacted], Revdex.com

February 17, 2017[redacted]Re: Revdex.com, Complaint ID [redacted] Macy’s account ending [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a liaison in...

this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. In reviewing our records, I found that when you opened your Macy’s account on December 12, 2016, you made furniture purchases totaling $8,185.37. At this time, I found that your purchases qualified for special financing where interest would be deferred and would not be charged if the balance was paid in full within 12 months. I apologize for the sales associate error in processing your order and for the length of time it has taken to resolve this matter. Be assured your customer experience is not typical, and that the appropriate feedback will be shared with the representatives involved for further training and development. To bring this matter to resolution, I have credited all interest charged to your account (totaling $1,970.60) and one late fee of $27.00, leaving your account with a remaining balance of $5,490.94, consisting of $507.34 remaining from the furniture that was charged on December 23, 2015, and $4983.60 from the furniture charged on January 16, 2016. Your account was closed on January 16, 2017, as you requested.Additionally, we are pleased to extend your deferred interest period for another twelve (12) months, which is due to expire on January 12, 2018 for the purchases charged on December 23, 2015, and February 12, 2018, for the furniture charged on January 16, 2016. Interest will accrue during this time period; however, it will not be charged if the entire balance is paid in full by the expiration date. Please refer to the enclosed terms and conditions of the Special Event balance offer for additional details.[redacted], I appreciate your bringing this matter to our attention and allowing me the opportunity to respond to your concerns. In addition to the extended Special Event financing, please accept the enclosed $50.00 in Macy’s Money Certificates as a gesture of our goodwill for this unfortunate situation. If I may be of further assistance to you, please contact me at the telephone number listed below. Sincerely,      Stephen C.Macy’s Executive Office###-###-#### Extension [redacted]The Macy's card is issued by Department Stores National Bank.    P.O. Box 52184 Phoenix, AZ 85072-2184Enclosures / mailed February 17, 2017cc: Ms. Tina Geers, Revdex.com Macy’s Customer Service Management

[redacted]   [redacted] May 16, 2016 [redacted]
[redacted]
[redacted] Re: Macy's [redacted] Account Ending in [redacted]     Complaint ID: [redacted] Dear [redacted]:  I am in receipt of your complaint...

forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I apologize for any inconvenience you may have experienced with the above referenced account.  The full account number for your Macy's [redacted] account is only shown on the original paper billing statement, and on the Macy's [redacted] card.  When statements are reprinted and sent to our customers, only the last four digits of the account number is visible.  As a security measure, we are not able to provide you with the full Macy's [redacted] account number. Our records indicate that you chose to receive online statements for the above referenced account.  Paper billing statements were discontinued, and email alerts were to be sent to [redacted].  We show no email alerts were sent to this email address after our system was updated in August 2015.  Due to that fact, we will remove late fees and interest charged to your account from August 2015 to the present.  We will reverse late fees totaling $105.00 and interest charges totaling $116.12, and the minimum payment due amount will be reset to $125.00.  We will clear our internal records of any delinquency associated with this issue and we will instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of August 2015 through May 2016.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.  I have also reinstated paper billing statements for your account.  Please know you may make future payments by telephone, in any Macy's store, or by mailing your payment to the payment address shown on the statement. Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Nancy M. Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]     The Revdex.com[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.

July 22, 2016   [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted]  Dear [redacted]: We are in receipt of your complaints mailed to...

Macy’s Executive Offices and filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I was asked to review and respond to your inquiries on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused. While I would have liked to speak with you personally about this matter, I was unable to reach you.   My research confirmed that your new card and the monthly billing statements were being sent to the physical address you provided on your credit application, [redacted], [redacted].  However, they were returned to us by the post office as undeliverable.  Your have since provided us the correct mailing address, as shown above.   As a courtesy to you, we have removed all interest charges and late fees.  These adjustments, along with your payment of $78.60, brought your account to a zero ($0.00) balance.  In addition, we have removed the delinquent payment history associated with this situation from our files and directed the credit bureaus to update their records as well.  Please allow the bureaus thirty (30) days to make the necessary changes.  This letter will also confirm that your account was closed on May 8, 2016.   [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below. Sincerely,  Michael J.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have submitted this complaint to you previously but have not heard back and in my error I did not write down a confirmation number of any kind . Regardless this started several months ago . I paid Macys for a invoice I received and I owed . I sent them a check and to my surprise I received another...

invoice stating that I owed them for a bounced check. I am 80 years old I do not bounce checks and I first checked with my banking institution and they assured me that the check was only presented once and paid . So I called Macys and they said that was not true and I had to pay it . I refused -- I went to my bank and they were kind enough to type a documentation stating that the check was presented and paid and never presented again . So I got all the information sent everything I had to Macys and then on March 1st they sent a letter for me to call them which due to a hearing difficulty I had my daughter do she did this mid march and they said no your account is no longer with us it is in collections. My daughter then called the collection agency and they said based on what I told them and provided I need to call and be insist that I speak with Management so my daughter did that and they said no it is no longer here and we will not speak with you . To me this is on my credit history now and now I feel as though I am being harassed and I truly have suffered mentally from this . If you need any of the documentation I am happy to provide that . I NEED HELP the phone numbers I provided are my daughters who is my POA just because of my hearing I am sharp as a whipDesired Outcome: At this point I feel as though I should of some compensation for all I have had to go threw . I did not do anything wrong I pay my bills but now I want this off my credit and I want monetary compensation for all the time my daughter has spent on this for no reason at all .

April 17 2018[redacted], [redacted]ID [redacted] I am in receipt of Macy’s Fur Vault  decision. They have made their  judgment. I will accept their decision,  of $225.00 per garment, to relined each coat, and put the monograms back in. ( my full name) back in each coat. ( In purple) . I’m just so  stressed right now, from this  whole experience.  I am still disappointed  in Macy fur solon. I really had honorable, reliable, and respectable feeling about Macy’s  Fur salon.   What I asked for in the beginning , ironically is what you want me to pay for in the end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]