Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not accept the credit reporting. I was two months late after confusion surrounding 2 accounts which I didnt  authorize or know about. I have an [redacted] card and no [redacted] card. A Macys store assiciate charged my account for a purchasr in store .  This is how the charge appeared on [redacted] and not [redacted] which I was paying. I contacted [redacted] in late Oct regarding this matter and they knew I was researching missing credits from [redacted] prior to paying.
Regards,
[redacted]

July 1, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue.While I understand that you are inconvenienced by making a payment in store due to the long distance, there are many other ways to make a payment on your Macy’s account.  You may mail your payment to our payment processing center, which usually takes about seven (7) to ten (10) days to process.  You may also register your account and make a payment online through our website.  Many bank websites also offer free bill payment services as well.  You may also make a payment by phone; however, our Customer Service Department would need to be contacted in order to process this request.In regards to the mailing of your Macy’s credit card, as stated in my previous response, when you opened your Macy’s account on May 21, 2016, you provided the physical address of [redacted] as the mailing address on your account.  On May 26, 2016, a card was sent to this address, and we have no record of returned mail.  We would be happy to issue you a new card, however, you will need to contact our Customer Services Department. I am sorry for any inconvenience this situation may have caused you.  If I may be of assistance on another matter, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]   July 25, 2016 [redacted] Re:  Revdex.com Complaint [redacted]        Store return experience Dear [redacted]: ...

 I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns. I had hoped to discuss this matter with you personally, but unfortunately, I was unable to reach you.  Please accept my sincere apology for any frustration this matter may have caused you. I would welcome the opportunity to better address your concern; however, there are additional details that I need to do so.  If you would kindly submit a copy of your store receipt and advise of the item that you were attempting to return, I'll be happy to investigate the situation.  Please contact me at the telephone number below in order to resolve this matter or you may send an email to my attention at [redacted] with a copy of your store receipt. At your request, we have suppressed marketing to you from Department Stores National Bank’s affiliates, including Macy’s, and non-affiliates.  Please allow ten (10) to twelve (12) weeks for your preferences to take effect.  We regret any inconvenience this may cause. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please be assured that your complaint has been acknowledged and will be addressed accordingly upon receipt of the requested information.  In the interim, please feel free to contact me with any additional questions or concerns. Sincerely,   Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

July 12, 2017[redacted]Revdex.com Cincinnati1 E 4th St.Suite 600Cincinnati, OH 45202Re: RRevdex.com Complaint # [redacted]Dear [redacted]: We are in receipt of RRevdex.com Complaint ID #[redacted]. We have spoken to the customer and have reviewed all matters as expressed in the complaint. We are crediting the customer the difference for an adjustment credit in the amount of $39.86. At this time, we consider this issue resolved.Thank you. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]

January 8, 2018                                      ...⇄     [redacted]...

[redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:   We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincere apology for any inconvenience this matter may have caused you.   I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy’s [redacted] account.  It is our policy not to remove any delinquency from our credit reporting unless it occurred as a result of a billing error.    The billing statement for the closing date October 25, 2017, had a $1,098.99 balance with a $36.72 minimum payment due by November 21, 2017.  When no payment was received by this date, your account was charged a $36.72 late fee and a $23.93 interest charge in accordance with the terms of the DSNB Credit Card Agreement.  The statement for the closing date November 24, 2017, had a $1,159.64 balance with a $109.37 minimum payment (including a $36.72 past due amount) due by December 21, 2017.  When no payments were received, your account continued to be charged late fees and interest, and was reported as thirty (30) days past due to the credit reporting agencies.    On December 31, 2017, during a conversation with our representative, we removed a $38.00 late fee as a courtesy to you when you made a $186.75 payment, bringing your account to a current status.  Enclosed are copies of your Macy’s [redacted] monthly billing statements for the periods ending October 25, 2017, through December 25, 2017, as reference.  As of the date of this letter, your account is closed with a $999.27 balance.    Our records indicate that you elected to enroll in account online service on October 18, 2017, which included receiving paperless monthly billing statements and letters.  This modification can only be done by the customer through their macys.com profile.  A confirmation of this action was sent to [redacted] and we have no record of returned email.  On December 21, 2017, you de-enrolled from paperless statements.    As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After review of the delinquency on your account, we found the information to be correct; therefore, I am unable to remove the delinquency from your credit report as you requested.    [redacted], thank you for bringing this matter to our attention and allowing me to respond. If I may be of further assistance, please call me at the telephone number listed below.   Sincerely,   Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed January 8, 2018   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Please take a minute to see the stipulation as it was apparently NOT read.  This matter is NOT resolved. Thank you.Regards,
[redacted]

August 10, 2016 [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] Dear [redacted]: I am in receipt of your complaint forwarded to Macy’s Executive Office...

by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you. I was disappointed to read about the experiences you described with our telephone representatives calling to inquire about a payment to your Macy's account referenced above. Although our calls are intended as a courtesy to remind customers of a recently missed payment, it is also an opportunity to assist our customers with maintaining a good payment and credit history with us. With respect to your claim of non-receipt of billing statements, we have no record of any returned mail to us by the post office as undeliverable which suggests they were delivered. In researching your account, I found that your billing statement for the period ending July 5, 2016, had a $410.13 balance with a $27.00 minimum payment due by August 1, 2016.  When no payment was received by this date, your account was charged a $27.00 late fee and $9.06 interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending August 5, 2016, had a $446.19 balance with a $68.06 minimum payment due by September 1, 2016.  On August 8, 2016, we received your $410.13 payment when you spoke with a representative.  On this same day, the representative removed the late fee of $27.00 and interest charge of $9.06, as a courtesy to you.  I have enclosed a copy of these billing statements for your review. In addition, no derogatory information has been reported to the credit reporting agencies regarding this situation.  As of the date of this letter, your account is open with a zero ($0.00) balance. [redacted], your continued loyalty is important to us and I hope this will not keep you from shopping with us in the future.  If I may be of further assistance, please feel free to contact me at the telephone number listed below. Sincerely, Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] Enclosures / mailed August 10, 2016 cc:  [redacted], Revdex.com

August 08, 2015
 
 
[redacted]
 res: Revdex.com Complaint ID: # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of you complaint forwarded to us by the Better...

Business Bureau. As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns.
 
On
behalf of Macy's, please accept my sincere apology for the concerns with your
order #[redacted]. We regret that the [redacted] you received did not appear to
match the color presented on macys.com. It would be customary to issue
immediate credit and send a Merchandise Return Label for return to the
warehouse. You have stated that this process would be a hardship. You prefer a
Macy's store return during September 2015, because of your travel and vacation
plans.
 
We
certainly do not want you to have any further inconvenience. If return during
September is best, please pay your minimum payment due on your Macy's card to
avoid any fees or interest.
 
The
shipping fee credit was issued on August 1, 2015. Please do not hesitate to
contact me at the telephone number listed below, if I can be of further
assistance.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you for your prompt response and help with this frustrating matter!

February 15, 2017Dear [redacted]:I am writing in regards to complaint ID [redacted]. I will be contacting our customer to offer anaccommodation adjustment off the purchase price of the mattress. Our technicians did not find the mattressto have any manufactures defects at this time. We will not be...

approving a return.Sincerely,Macy's Executive Office###-###-####

We are in receipt of Complaint ID #[redacted] regarding the consumer's furniture purchase.  To resolve, we have submitted price  adjustments for the chair, sofa, and loveseat, as the purchase qualified for the sale price offered. The credit will post to the consumer's  original form of...

payment within 7-10 business days.  At this time, Macy's will consider this matter closed.     Thanks,   Macy's Executive Office

[redacted]   [redacted]     October 27, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Contact Date(s) With Customer:  October 18, 2016   Complaint...

Summary:  [redacted] submitted a Revdex.com complaint in regards to a $20.00 off $50.00 purchase coupon. She made a purchase on October 2, 2016, and was denied the use of the coupon on an order that cost $57.10.  She called customer service who offered her a $15.00 gift card which she declined.  She requested a refund be sent to her [redacted] debit card.  She provided her card number to the Customer Service Representative and was told the refund would be processed within five (5) days.  When no refund was received, she called Customer Service and was promised a 20% refund which she has not received as well.  [redacted] is requesting a $20.00 refund to resolve her complaint.   Resolution:  I spoke with [redacted] on October 18, 2016, and apologized for the inconvenience.  She was very concerned that an associate took her debit card information but did not process the refund; therefore, she cancelled that card with her bank.  I offered her a $75.00 gift card and she declined, stating she does not intend to shop with Macy’s. Her original purchase was used with a [redacted] gift card which she no longer has.  As a courtesy, I informed [redacted] that I will refund her $20.00 on her [redacted] debit card once she provides me the numbers.  She informed me that she is awaiting her new card to come in the mail.  I also informed her I will attempt to locate the representative that she spoke with to address the reason the refund was not submitted.  Per her request, I emailed her a recap on October 18, 2016.  She will send me the day and time of the phone call and her debit card number to submit for the refund.  On October 20, 2016, I emailed her again as a reminder as I have not received a response.  On October 21, 2016, I received the [redacted] card number to process the $20.00 return.  I informed the customer the refund was processed on October 25, 2016, and to please allow 3-7 business days to receive the credit. On October 27, 2016, a final email was sent the customer to advise we were unsuccessful in locating the phone call with the Customer Service Representative that accepted her credit card information for the refund.  I sincerely apologized for this and assured the customer that her information is safe with Macy’s and that the refund should be in her account by the end of next week.  The customer was happy with this resolution.     Monique M. Macy's Executive Office ###-###-#### Ext [redacted]   cc: [redacted], Revdex.com

April 20, 2018[redacted]Re: Revdex.com Complaint # [redacted]Macy's Account ending in [redacted]On behalf of Department Stores National Bank (DSNB)Contact Date with Customer: April 17, 2018Complaint Summary: On April 12, 2018, we received a...

customer concern regarding the Revdex.com complaint ID [redacted], whereby the customer was incurring late fees despite making payments to her account. She mentioned that DSNB changed her account number without notifying her, and her online payments through her bank were being sent to the previous account number. The customer partnered with her bank and submitted the necessary proof of payments. The customer was concerned that her credit could suffer as a result of her missing payments.Resolution: Upon looking into the matter, Department Stores National Bank (DSNB) was able to locate the customer's three payments totaling $250.00. as a result of the customer providing her proof of payment documentation. We have reversed the late fees that the customer incurred as a result of the missing payments, and have confirmed that no derogatory remarks were reported to the credit bureau agencies. The customer was advised to use the account number on the front of her new Macy's card to avoid any further missing payments in the future. I provided my direct contact information should the customer have anyfuture concerns regarding this or any other matters.Sincerely,Justin B[redacted]Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted],. Revdex.com

December 16, 2015[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted]On behalf of Department Stores National Bank:   Contact Date with Customer:  December 14, 2015Complaint Summary:  [redacted] made returns from an order placed on macy.com that totaled $429.28 and was expecting them to be credited back to her Macy’s account but she was sent two Merchandise Only Certificates.  She reportedly contacted us to have the credits put back on her account she was told it would be taken care of and any interest would be removed because she had paid the balance minus the returns.  When she received, her September and October 2015 statements, the credits were still not showing.  Resolution:  I called [redacted] and apologized for her experience.  I verified she has received all credits and she has seen them on her statement.  She stated she does not want to close her account at this time and she feels the issue has been resolved.  I thanked her for speaking with me today.  Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]   [redacted]
November 24, 2015
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your most recent
inquiries on behalf of Department Stores National Bank.
While
we sincerely regret any frustration you may have been caused regarding the charges
on your Macy’s account, we already responded to this same issue when you wrote
to Mr. Terry L., Chairman and CEO of Macy’s, and to Ms. Tamalla D. on
two separate occasions.  I am sending you
copies of our letters dated July 24, 2015, September 16, 2015, and October 6,
2015, which includes a summary of our research as well as our position on the
matter.
To
clarify, our correspondence was sent to your brother [redacted] at the address
listed above, and not to your estate. As
explained, the $8.00 charge is for Accidental Death & Dismemberment
insurance from [redacted], and you would need to contact their
office directly at ###-###-#### to obtain a copy of the policy and other
related information.  Please know that
our position has not changed.  All of the
charges are valid and all payments were returned to us unpaid due to the stop
payments you requested of your bank.  Therefore,
I must decline your request to zero out your account.  The outstanding balance is currently $180.29.
I am
aware this is not the resolution you were seeking.  Although we like to respond favorably to
every customer’s request, that is not always feasible.  We are required to maintain and adhere to
specific policies and procedures to ensure our customers nationwide receive
fair and consistent treatment.  If I may
be of assistance on another matter, do not hesitate to contact me at the
telephone number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Nov. 24, 2015
cc: [redacted], Revdex.com

[redacted]   [redacted]
January 13, 2016
[redacted]
Re:       Revdex.com ID...

#[redacted]
            Macy's account ending [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint filed with the Revdex.com.  As a liaison in Macy's Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  I intended to discuss
this matter with you personally; however, my attempts to reach you were
unsuccessful.  My telephone contact
information is listed below if you would like to speak with me.
My
research confirms you returned the furniture and no charges were made on the
Macy's credit card noted above.  I am
happy to confirm that on January 8, 2016, we requested the credit reporting
agencies remove both the inquiry and account information from their
records.  Please allow 7 to 10 business
days for them to update their records. 
In the interim, please accept this letter as verification. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  Your business is
important to us, as well as appreciated.
Sincerely,
Rhea B.Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Monique did all she could to help me with my situation. I just wish more people at Macy's had her understanding. 
Regards,
[redacted]

Thank You! They did and took care of it! I appreciate your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note however, that the return of both dresses has yet to reflect in my bank account (I only see a return in the amount of one of the dresses for $251.37; please verify that in fact both items have been returned to tender as the original purchase was twice the return). Thank you.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]