Macy's

December 03, 2015
[redacted]Cincinnati Revdex.com 
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.Macy's Executive Office
###-###-#### Extension
[redacted]
cc: Mr. Bukhbinder

Hello, [redacted]:I want to let you know that we still have not received a follow-up call or letter from Michael J. at Macy's. As you may recall, he had contacted my fiancé, [redacted], on Feb. 1 to say the store was going to give us a refund for the weddings rings. He was supposed to get back in touch with us within two days. However, we still have not heard from him, so please keep this case open.My best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was satisfied with the resolution Macy's and I reached. 
Regards,
[redacted]

[redacted]   [redacted]     December 16, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy's account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I would like to extend my sincerest apology for any inconvenience or frustration that may have been caused by this matter.  Please be assured that Macy's does not participate in unethical or illegal business practices of any kind.  We have policies and procedures in place that ensure that we are in compliance with all applicable laws.   Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received. The minimum interest charge is $2.00.  That interest charge is for the funds loaned to you during that period and it may result in a statement with only an interest charge.   Applying the billing policy to your Macy’s account ending in [redacted], the $5.04 interest charge that appeared on the billing statement for the period ending August 25, 2016, included interest for the funds loaned to you between the last bill date of July 25, 2016, and the date (August 19, 2016) that your $306.55 payment was applied to your account.  As a courtesy to you, on November 25, 2016, during your phone conversation with a Customer Service Supervisor, a credit in the amount of $11.04 was applied to the account which resulted in the account having a zero ($0.00) balance.    Upon researching your inquiry, I have confirmed that we did not report negatively to the credit reporting agencies in regards to the delinquency on your account from the time period of August 2016 through November 2016.  In addition, I am pleased to convey to you that on December 7, 2016, your credit limit was restored back to $2,500.00.   [redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,     Ebony M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed December 16, 2016  cc:  [redacted], Revdex.com

Finally received e mail acknowledgments of 4 refunds in the amount of $75 each last night. I will confirm with my bank. Thank you and warm regards.[redacted]###-###-####

[redacted]   [redacted]
October 27, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Macy's Store Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's Store account ending in [redacted].  As a representative of Macy's Executive office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
As stated in my previous response letters, dated September 29, 2015, and October 13, 2015, we require a completed Statement of Fraud form, as well as copies of two (2) forms of identification to review your claim.  For your convenience, I have enclosed another copy of the Statement of Fraud.  Please send the completed Statement of Fraud, along with a copy of a police report and two (2) forms of identification to the address listed above to our attention.  Once we receive this information we will begin a fraud investigation of the above referenced account.  Please know, we cannot start a fraud investigation on the disputed charges until we receive the completed Statement of Fraud. 
In your most recent correspondence, you noted that you are unaware of what the charges were and the location the charges were made in.  In my letter dated September 29, 2015, I enclosed copies of the billing statements for the periods ending October 19, 2014, through May 19, 2015, as well as a copy of the signed sales receipt for the purchase that was made on September 20, 2014, for [redacted] and [redacted] shoes, totaling $90.81; however, this letter and the enclosures were returned undeliverable to our office by the U.S. postal service.  I have attached these enclosures for your review. 
In addition, per the terms and conditions of your Macy's account, you agree to notify us promptly in writing if you move or have a change of address.  Until we receive written notice of your new address, we will continue to send statements and other notices to the address in our records.
[redacted], if you have any questions regarding this letter or the information required to process your request, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
Attachments
cc:  Revdex.com
     Complaint ID: [redacted]

Hi. I recently had some trouble with my payments being declined. The reason they were being declined is due to two digits not being added to my account number. Similar to what a check would show at the bottom. I've never had trouble using my account without those extra two numbers until I set up...

payments with Macy's reps. After repeated failed attempts to make a payment, I contacted my bank. They informed me that it's possible I had to add a ** to the end of my account number. They are also willing to write a letter that I wasn't aware of this. I signed up for a macys card to improve my credit, not damage it. Because of these failed attempts and no one really trying to get to the bottom of why this was happening, Macys reported this to the credit bureaus and my credit dropped from good to poor because of macys reporting late payments and decreasing my credit limit. I called customer service and they treated me like a dog. It's like i'm not even a human being. How embarassing is this? This is completely not my fault and Macys is playing the victim here. If you review my credit history you will see that I have never been late on any of my payments for other creditors. Desired Outcome: I would like the negative items removed from my credit report or, I would like the opportunity to return my recently purchased merchandise that is not being used so that I can close my account. If macys wants to treat me like a dog, I have no problem going to other companies like Nordstrom. We can sever our ties and everyone will have peace. Please understand, that I am looking for a resolution. I've filed a Revdex.com complaint before and I have not heard back. I will not take no for answer.

Dear [redacted]: We have received the complaint on behalf of [redacted], ID [redacted]. We have received no response, after trying to reach the customer via phone, regarding her experience using Macy's Money. Customer reported her Macy's Money expired while attempting to place an order over...

the phone with customer service.  We have sent her compensation for the expired Macy's Money in the form of a gift card in the amount of $30. This amount is equivalent to the amount of Macy's Money that expired. At this time, and based on the above, we consider this issue resolved. Sincerely,Michele S.Macy's Executive Office

[redacted]   [redacted]
February 29, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID #[redacted]
        Macy's
account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced.
In late August, we underwent a system conversion for the
Macy's credit card accounts.  Unfortunately,
the implementation of this upgrade caused an issue in displaying the full address
line on the billing statements that were mailed to our customers.  In these instances, the U.S. Postal Service
may have returned some of these mailings as undeliverable.  In researching this matter, I found that your
Billing statements for December, 2015, and January, 2016, were returned to us
for this reason.  We have since corrected
this issue and I regret that your account was transferred to our Collections
Department due to the past due status caused by this issue.
Our
records indicate that when you called in on February 1, 2016, we removed a
$27.00 late fee which resulted in a $19.30 credit balance on the account.  A Credit Balance Refund check was issued on
February 26, 2016, and mailed to that above noted address.  In addition, on February 27, 2016, we cleared
our internal records of any delinquency associated with this issue, and
requested the credit reporting agencies update their records and delete any
history of delinquency for January, 2016. 
Please allow the agencies approximately seven (7) to ten (10) business
days to make the necessary corrections to update their files.  This letter will serve as confirmation of
this request.  As of the date of this
letter, your account balance is zero ($0.00).
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Re: Complaint ID #[redacted]
 
Dear
Antjuan [redacted]: 
 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Bloomingdale's Executive Office, I was asked to review...

and
respond to your concerns. 
 
I
was sorry to hear that you feel Bloomingdale's has made an incorrect decision
to not issue credit for a package you claimed not receiving on
bloomingdales.com order number [redacted]. 
Upon receipt of your inquiry, I immediately performed a thorough review
of our records as they pertain to your packages.  Our records indicate a claim was filed and
has been denied by [redacted].  As such, we are
unable to issue credit or process a reship for the merchandise listed on the
order.
 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
Tonie R.
Bloomingdale's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

Re: Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.  ...

  On behalf of Macy's, I would like to extend my sincerest apology for the inconvenience and frustration you experienced due to the delay of your refund.  Upon receipt of your inquiry, I immediately performed a thorough review of our records as they pertain to your macys.com order history.  Our records indicate you are due a refund totaling the amount of $380.53.  For macys.com order number [redacted], we show two credits in the amount of $59.99 were processed on 2/15/16 to your [redacted] account ending in [redacted].  We also show the following credits processed on 6/16/16 to your [redacted] ending in [redacted]: $109.99 for order number [redacted], $74.99 for order number [redacted] and $35.58 for order number [redacted].  Please allow five business days for the final credit of $39.99 for order number [redacted] to post to your [redacted] ending in [redacted].   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  As an extension of our apology, I am sending you a $30 Macy's gift card under separate cover.  You should receive the gift card within 5 business days from the date of this letter and you may use it on macys.com or at any Macy's store nationwide.  If I can be of further assistance, please feel free to contact me at ###-###-####.  My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.   Sincerely,   Tonie R. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com of Cincinnati

November 22, 2016  [redacted]  Re: Revdex.com ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office I was asked to review and respond to...

your concerns. I was unable to reach you by phone with the contact information provided. I would welcome the opportunity of speaking to you. I realize that it was extremely important for you to have received your package on time and we sincerely apologize for that not happening. Let me say that it is our ongoing goal to provide you the best service possible. We regret the disappointment in the customer service you have experienced. Regarding your request for immediate credit, I have processed the credit to your account for the amount of $124.54. [redacted], thank you for bringing this matter to our attention and giving me the opportunity respond. If I can be of further assistance please do not hesitate to contact me at the phone number listed below. Sincerely,   William A.Macy's Executive Office###-###-#### Extension 38519 cc: [redacted], Cincinnati Better Business Burea

[redacted]   [redacted]
 
July 14, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Store Account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your recent complaint...

filed with the Revdex.com regarding your Macy's Store Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
Please accept my gratitude for your service to our country.  I hope you understand just how much we appreciate our service members and veterans and the debt of gratitude that we owe them. 
 
I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account.  It is our policy not to remove any delinquency from your credit report, unless it occurred as a result of a billing or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Our records indicate we did not receive the minimum payment due for the billing statements for periods ending June 20, 2012, through January 20, 2013.  The Macy's account referenced above was charged off on January 20, 2013, due to non-payment.  We did not receive a payment until May 22, 2013, in the amount of $263.61, which paid your account in full. 
 
I have enclosed copies of the billing statements for the periods ending June 20, 2012, through January 20, 2013.  Additionally, a copy of the DSNB Credit Card Agreement is enclosed for your convenience.   Please know, as of the date of this letter, your Macy's Store account is closed with a zero balance and is reporting as a paid in full charge-off on your credit report. 
 
Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.  However, on June 4, 2014, we instructed the credit reporting agencies to update their records and report your account as 'customer disputes reporting'.
 
[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
 
Sincerely,
 
 
 
Jessica P.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures
 
cc:  Revdex.com
     Complaint ID: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I still have not received my actual card in the mail. As for my Macy's credit card, I waited until the following day like Janice had asked me to do, and I did not receive my card.  I emailed Janice to notify her that I still had not received my card,  like she asked, and have not gotten a response as to why I have not received my card and still do not have my card either. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Please see attached documentation, requesting additional explanation/response. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Hi [redacted], I’ve decided it would be best to go through Revdex.com to acquire a final response from Macy’s. I have checked my credit report and scores and so that portion of the complaint has been resolved. There is one last item that has not completely been resolved. Below is a letter and attached February billing statement that Rachel Emailed to me to include in this rebuttal. While the letter provided to Revdex.com in her response stated that I have a zero balance AS OF the date of the letter and the letter in the email below stated it’s a zero balance and will remain zero, the attached billing statement indicates the next billing statement is in March with a note below the first section which is oddly abbreviated but states that I could get another payment in the next statement.To resolve this and as requested in my last rebuttal and resolution notes, please have Rachel provide the following statement leaving no uncertainty. Macy’s has closed down Customers account ending in [redacted] and has taken it out of circulation; it will not generate any further statements and customer will no longer receive statements. Thank you so much,[redacted]

Dear [redacted]: We are in receipt of Revdex.com Complaint ID [redacted] for [redacted]. We have communicated with [redacted] to resolve her issue and offered an apology of which she accepted. Based on this, we consider the matter resolved. Michele S.Omnichannel Presidential...

CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Thanks for your voice mail. I contacted Jennifer Campen from the Macy's Executive office. She is currently reviewing my file and will get back to me in the next couple of days. Although I am glad to see that she would be willing to reimburse my protection plan, I am asking that they simply honors the terms of their contracts, i.e. fix or replace my existing couch. Will make sure to keep you updated and won't be able to close the file based on the current proposal.Thanks for the follow-up[redacted]

I would appreciate macys sending us a letter of credit deletion  fax ###-###-#### or via email