Macy's

[redacted]   [redacted]
 
 
 
September 17, 2015
 
 
[redacted]
 
Re:  Revdex.com ID [redacted]
       [redacted]...

[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns. 
 
I sincerely
apologize for the level of customer service that you described receiving in
trying to resolve this issue.  As a
company committed to outstanding customer service, Macy’s goal is to have
professional and courteous associates available within every department so that
all of our customers may have a positive and rewarding shopping
experience. 
 
I
contacted [redacted], the Manager of our [redacted] store where you
originally purchased your watch and he has advised that they would be happy to
assist you in getting the watch closure repaired or replaced.  Please contact the store directly at
###-###-####, extension [redacted] or [redacted], to set up a time to come in.  
 
In
regards to your request for mileage compensation, Macy’s does not compensate in
matters such as this.  However, as a
gesture of goodwill, under separate cover, I will send you $60.00 in Macy's
Money Certificates that can be used in any of our store locations. 
 
[redacted] thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the telephone number below.
 
Sincerely,
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com
      [redacted], Manager-[redacted]

[redacted]   [redacted]
December 28, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s [redacted] ending [redacted]
         Macy’s account ending [redacted]
Dear [redacted]: 
Thank
you for the courtesy extended during our telephone conversation on December 21,
2015, regarding your additional complaint filed with the Revdex.com
concerning the missing payment on your Macy’s [redacted] account noted
above.  As a liaison in Macy’s Executive
Office, I was asked to review and respond on behalf of Department Stores
National Bank. 
Please
accept my sincere apology for any delay in resolving this issue.  As I explained, the payment was located and scheduled
to post in one to two working days.  I am
happy to report that as of the date of this letter, the payment has posted and
all fees have been removed.  Both the
Macy’s and Macy’s [redacted] accounts are closed and have a zero
balance. 
[redacted], I hope this letter clarifies any issue you felt remained
unresolved.  Should you have any other
questions, please feel free to call me at the number below.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:     [redacted], Revdex.com

February
11, 2016
[redacted]
[redacted]
[redacted] 
Re:  Revdex.com complaint ID [redacted]
        Macy’s account ending in [redacted] 
Dear
[redacted]: ...


We
are in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office, where as a liaison, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration you
may have encountered in trying to access your account information and pay your
bill online at macys.com.  I was
disappointed to learn about your attempts to resolve the situation with our Credit
Customer Service Department.  The service
you described receiving is not typical of the level of customer service we
strive to provide. 
As
you mentioned in your complaint, we recently underwent a system conversion for
the Macy's credit card accounts as well as the credit servicing pages accessed
through the macys.com website. Unfortunately, the implementation of this
upgrade may have caused challenges when accessing the credit servicing site for
the first time after the conversion. However,
I was pleased to learn that you were able to successfully enroll to manage your
Macy’s account online on November 29, 2015. 
I
confirmed that we received your online payment of $371.63 on January 29, 2016,
which brought your account to a zero balance. 
In addition, as a gesture of our goodwill, I adjusted recent interest
charges and a late fee, resulting in a credit balance on your account of
$26.06.  Also, be assured that this
situation had no negative impact on your credit report. 
Thank
you again for bringing this matter to our attention and giving me the
opportunity to reply.  We truly
appreciate your continued patronage.  If
I can be of assistance on another matter, feel free to contact me at the
telephone number listed below. 
Sincerely,
Michael
J.
Macy's
Executive Office
###-###-####
Extension [redacted] 
cc:
[redacted], Revdex.com

Please cancel complaint with Macy's was assigned ID [redacted].I went to the store and was made whole. I tried to call, but the number does not accept incoming calls.  Thanks fro your help Tina,[redacted]###-###-####

August 29, 2016 [redacted]  [redacted] Re: Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your most recent complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank (DSNB).  Your statement that closed on March 4, 2016, had a balance of $51.52.  This balance consisted of purchases totaling $167.14 and credits totaling $115.62.  There was a minimum payment of $27.00 due by April 1, 2016.  When no payment was received, a $27.00 late fee and a $2.00 interest charge were assessed to the account, leaving a balance of $80.52 for the statement closing April 4, 2016 (with a minimum payment of $57.00 due by May 1, 2016).  No payment was received by this date, resulting in another late fee in the amount of $37.00 and an interest charge of $2.00.  This resulted in a balance of $119.52 for the statement that closed May 5, 2016, with a minimum payment of $98.00 due by June 1, 2016.   No payment was received, and on the statement dated June 3, 2016, you were assessed another late fee of $37.00 and interest in the amount of $2.44.  This left a balance of $158.96, with a minimum payment of $139.44 due by July 1, 2016.  The statement that closed on July 5, 2016, had a return credit of $20.96, as well as a late fee of $37.00 and interest totaling $3.35 (as payment was still not received).  The July 5, 2016 statement had a balance of $178.35, with the balance in full due by August 1, 2016.  Lastly, your most recent statement included another $37.00 late charge, a $2.34 interest charge, and credits totaling $105.00 (late charges in the amount of $101.00 and interest of $4.00).  The balance on this statement, dated August 5, 2016, was $112.69 (which is your current balance), with the balance in full being due by September 1, 2016.  I have enclosed copies of the statements in question, so you can see the transactions each month.   As you had stated in a prior complaint, due to an issue with your address, you did not receive your statements for the months of February through May 2016.  This is the reason that we credited you for the late charges and interest charges for that time period (totaling $105.00).  The fees since your address was updated are valid, and will remain on the account (this is why your balance is higher than the initial purchase).   As previously explained to you in our letter dated August 2, 2016, we have cleared our internal records of any delinquency, and requested that [redacted], [redacted], and TransUnion delete any history of delinquency from the time period of April 2016 through May 2016 as it pertains to the account referenced above.   [redacted], we understand that this is not the full resolution that you requested.  Regrettably, we are unable to offer compensation in regards to your Macy's [redacted] account.  We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship.  If I may be of assistance in any other matter, do not hesitate to call me at the telephone number listed below.  Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] Enclosures /mailed August 29, 2016 cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.  I appreciated Bobbie's time and dedication to the matter and am confident that customer service training will be improved so that I won't have any issues in the future. I will know by October 6 if my order is received but I am sure that will be the case.  
Regards,
[redacted]

[redacted] We left a voicemail for the customer regarding complaint id [redacted] to called left vcml for the customer. The mattress and boxspring were picked up on 7-27-15 and credit has been processed. We have also confirmed the authorization holds have dropped off her account. At this time,...

Macy's considers this issue closed. Thank You, Macy's Executive Office

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Re: Complaint ID # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your most recent response to our letter dated September 11,
2015.  Please allow me to further explain
the details surrounding your concerns. 
Any delinquencies resulting from this issue will be updated in our
internal records.  We are requesting that
the Credit Bureaus update their information. Please allow seven to ten business
days for any updates to reflect on your credit report.
 
[redacted]
[redacted], we understand you are requesting compensation, however, Macy's does
not provide further compensation in these instances.  As mentioned in our original response, as an
extension of our apology, a $25 Macy's gift card was sent to you under separate
cover. Upon further research, our records indicate the gift card was returned
to our facility as new address not forwardable. 
However, we will reprocess the gift card to the address you have listed
on your complaint.
 
If
you have further questions regarding your Macy's account please contact credit
customer service at ###-###-####.  If I
can be of further assistance regarding your macys.com order, please feel free
to contact me.  My office hours are
Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

It did not let me reply with my own words for some reason, it seems like it's been forever with this going on, I had to take a payday loan out to pay my bills twice because of all the fees I incurred as well as I had to take off work as well. It's just really hard to wrap my head around all the issues that erupted over Macy's maxing my card out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see below and attached. April 17.2018[redacted]RE: Revdex.com Complaint ID # [redacted] Macy's Account ending in [redacted] (closed) Macy's Account ending in [redacted] (closed)Dear [redacted]:I am in receipt of your Revdex.com (Revdex.com) complaint which was forwarded to Macy's Executive Office on April 5. 2018. As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincere apology for any inconvenience and frustration this matter may have caused.While researching your account, 1 located the purchases made on November 2017, along with the receipts for the return made, totaling $99.98. When you made the return totaling $99.98, the return posted to the account ending in [redacted]. where you made the original purchase. I partnered with Macy's Billing Adjustments department to have this corrected.I was sorry to learn of the fraudulent activity on your Macy's account ending in [redacted] and the difficulty you had in getting the matter resolved. Please know that your Macy's account ending in [redacted] where the fraud originated was closed on November 14, 2017, with a zero balance. On March 27, 2018, your replacement Macy's account ending in [redacted] was closed, per your request, with a credit balance of $101.98. A credit balance refund check in that amount will be sent under separate cover. Please allow seven (7) to ten (10) business days for the check to arrive.Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further assistance on another matter, please do not hesitate to contact me at the telephone number listed below.Sincerely.Rachel R. Macy's Executive Office ###-###-#### Extension [redacted]CC: [redacted] Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    This is a most ridiculous offer. The company clearly did not pay attention to details of the complaint.The couch was defective and yes it was returned and Macy's adjusted only the cost of the couch and the warranty I purchased on the sofa. Why am I being charged a total of 305.15? Can they please explain that to me? I do not have a previous balance on my account. The only charge on my account was the couch so I wish they would explain the 305.15 fee(since the couch was returned). I was told I would not be charged anything to return the couch unless it was a preference issue. Clearly, it was not a preference issue. Pictures have been produced to prove that. It is totally asinine for Macy's to offer 15% off a new sofa when they won't even stand behind a defective sofa that they sold me. They are skirting  around the issue at hand and ignoring it as they have from DAY 1. I am quite sure that there is not a person on this earth who would pay  nearly 2000.00 dollars for that mismatched couch.I wish that someone at Macy's would give me an explanation instead of a  ridiculous rehearsed answer. Thank You, [redacted]

June 22, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store account ending in [redacted] (open)   Dear [redacted]:   I am in receipt of additional comments filed with the Revdex.com, which were forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.     Please understand that, once an account is closed, we are required by law to determine the customer’s ability to repay additional credit and ensure you still qualify for an account.  If you are interested in reopening your Macy’s [redacted] account, please contact us at ###-###-#### so that we may obtain additional information and determine whether we can reopen your account.    As of the date of this letter, your Macy’s [redacted] account was closed, per your request, on June 3, 2017, with a $17,591.95 balance, and a $569.98 minimum payment due July 2, 2017, with an APR of 25.99%.  Our records show that we are currently reporting the Macy’s store account as open and current with a zero ($0.00) balance and the Macy’s [redacted] account as closed and current with a balance of $17,591.00.     [redacted], be assured that we attempt to satisfy our customers whenever possible. Unfortunately, this is not always feasible.  Please do not hesitate to contact me at the telephone number below if you need assistance on another matter.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  I’ve received a letter from Macy’s.  I am satisfied with their response. Thank you very much, I truly appreciate Revdex.com for helping me in this regard.  Best Regards,[redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
February 18, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com ID
#[redacted]
       Macy's account ending [redacted]
Dear
[redacted]: 
I am
in receipt of your additional comments filed with the Revdex.com
and forwarded to Macy's Executive Office. 
As a liaison in this office that previously addressed your concerns, I
was asked to review and respond to your most recent inquiry on behalf of
Department Stores National Bank.
As we discussed on December
21, 2015, I removed a $35.00 late fee and $2.00 interest charge on your account
that date giving you a balance due of $51.05 due by January 8, 2016.  When no payment was received by this date, a
$25.00 late fee and $2.00 interest was charged. 
Your billing statement for the period ending January 12, 2016, had a $78.05
balance with a $75.00 minimum payment due by February 8, 2016. On January 22, 2016, a credit for a partial
late fee of $9.00 was posted to your account during your telephone conversation
with a representative, as a courtesy to you. 
This brought your balance to $69.05 due
February 8, 2016.
We received the $42.05
payment you made on February 3, 2016. 
However, this payment was not sufficient to pay the minimum amount due
and your account was charged a $25.00 late fee and $2.00 interest charge for that month giving you a balance of $54.00.  However, as a gesture of our goodwill, on February
16, 2016, I removed a total of $54.00 in accumulated late fees and interest
from your account and as of the date of this letter, your account has a zero
balance.  I have enclosed copies of your
statements for period ending December 11, 2015, through February 10, 2016, for
your review.
[redacted], I hope this
letter clarifies any issue you felt remained unresolved.  Should you have any other questions, please
feel free to call me at the number below. 
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures /mailed February 18, 2016
cc: [redacted], Revdex.com

November 02, 2015
[redacted]Cincinnati Revdex.com1E Fourth StSuite 600Cincinnati, Ohio  45202
Revdex.com Case #[redacted]
Dear
[redacted],
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in...

the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Fannie B.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

[redacted]  [redacted]   January 30, 2017  [redacted]  [redacted]   Re:  Revdex.com, Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:...

  I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Our records indicate you opened the above referenced account in January 2007, and during the first month of the account opening, you made purchases totaling $202.00 and paid the balance off the next month.  We show no record of any account activity after this date.  If an account holder has not used their account for two or more years, our policy is to consider the account inactive and either reduce the credit line or close the account.   Our records show your account’s credit limit was reduced to $100.00 in June of 2009; therefore, any attempts to charge a transaction after this date over credit limit amount were likely unsuccessful.    We show no record of reporting any delinquent information to the credit reporting agencies.  In fact, upon official inquiry with [redacted], I found your account has either reported as current or with a zero balance.  Please be advised that we have no control as to how the credit reporting agencies interpret the information we furnish to them.  We must report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.   Your account was closed on September 4, 2014, due to inactivity and we are unable to re-open the account as you requested.  Under federal law, in order to extend credit to a consumer we must determine the applicant’s ability to repay additional debt. This is accomplished by reviewing annual income information as well as existing credit obligations and credit worthiness through a review of your credit report.  In order to review your creditworthiness for consideration of a Macy’s card, we must ask you to submit a new account application.   We are pleased to learn of your interest in the Macy’s Card, and encourage you to re-apply in any Macy’s store or on macys.com. Thank you for allowing us the opportunity to respond to your concerns. If I may be of further assistance to you please contact me at the telephone number listed below.   Sincerely,  Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

September 23, 2016[redacted]Dear [redacted]:I am in receipt of complaint ID 11596436. I have been in contact with [redacted] advising her that Credit Presidential has her information and will be correcting where the return amounts were...

applied. This should be resolved today. We find this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The credit for the original return has been credited to my Macy's card.  The additional amount of $50 has not appeared on my account as of today.  
Regards,
[redacted]