Macy's

February 16, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of the additional complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with this issue, I was asked to review and respond to your recent concerns on behalf of Department Stores National Bank.  I am truly sorry for your continuing frustration and you are correct that we left voicemails for each other.  I am glad that we had the opportunity to speak on February 15, 2017, and thank you for accepting our sincere apologies.   As stated, I was pleased that on February 15, 2017, after further review of the online orders you referenced in your complaints, our Macy’s Omnichannel Executive Liaison, credited $124.66 for two online orders (#[redacted] and #[redacted]) and adjusted $14.73 as a gesture of our goodwill.  The credits will post to your account within 48-72 hours resulting in zero ($0.00) account balance.   [redacted], thank you so much for bringing this matter to our attention and allowing me the opportunity to respond.  Please call me if you have any further questions.   Sincerely,     Regina M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I have not received the gift card yet, I am certain that they will be following through with this.  Thank you for your help in this matter.
Regards,
[redacted]

[redacted]   [redacted]       May 27, 2016   [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s [redacted] account ending in [redacted]  ...

Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Upon review of your account, I found that you purchased a [redacted]l coat on January 14, 2016, for the amount of $124.01.  The coat was returned on January 29, 2016, and a gift card was issued; however, it was then credited to your account on February 15, 2016, and twice on February 28, 2016.  Therefore, we debited your account twice for this amount, for a total of $248.02, leaving the original credit that was applied on February 15, 2016.    However, on March 10, 2016, you requested a credit balance refund check for the amount of $248.02 which was sent on the same day.  You had spoken to Michael in our Executive Office on April 12, 2016, who advised we were unable to dispute the amount since the check that was sent to you was cashed, and closed your account per your request.  On April 29, 2016, we received a payment by phone of $248.02, which resulted in a zero ($0.00) balance.  Our internal documents do not show any delinquency associated with this situation and no derogatory information was sent to the credit reporting agencies.   [redacted], we understand that you have a choice in where to shop and we are sorry this misunderstanding has jeopardized our business relationship.  I hope you will reconsider the use of your account in the future.  If I can be of assistance on another matter, do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
 
 
June 22, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com complaint #[redacted]
   ...

    Macy’s account ending in [redacted]
 
Dear Mr. Foelsche:
 
I am in receipt of your
complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  Thank you for the
courtesy you extended during our telephone conversation on June 11, 2015.  This letter is to confirm our discussion.
 
As I explained, because we
did not receive the balance in full from your March 3, 2015, statement that was
due on April 3, 2015, interest was charged according to the enclosed Department
Stores National Bank Credit Card Agreement. 
If you pay less than the Total New Balance on your Revolving Account
each month and you then decide to pay your Balance In Full, you will be charged
interest charges on that balance from the first day of the billing cycle until
the date that your payment is received. 
However, as a courtesy, on June 11, 2015, I removed the interest charges
of $2.67 and $2.28.  As of the date of
this letter, your Macy’s account has a credit balance of $2.28.  Please, again accept my apology for not
receiving a response to your website communication.  I have forwarded your concerns to the
appropriate party to review further.
 
[redacted], thank you again for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated.  Please do
not hesitate to call me at the telephone number listed below if I may be of further
assistance.
 
Sincerely,
 
 
[redacted]
Macy’s Executive Office
###-###-#### Extension [redacted]
 
Enclosure / mailed June 22, 2015
 
cc: [redacted], RevDex.com
      Manager, Credit Customer Service   The Macy's card is issued by Department Stores
National Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
In the letter from Macy's, the representative states she attempted to contact me several times to resolve this matter. However, this is NOT true. I received one phone call from Macy's on January 19th, nearly a month after my complaint was filed. I can provide phone records as proof of when I receive incoming calls to verify the January 19th call was the only time anyone from Macy's ever contact me. I returned the representative's phone call on January 31 and left a voicemail. In her Revdex.com response, the representative advised me to contact the three credit reporting bureaus to dispute that I had a Macy's account, the very solution I asked Macy's to institute. Macy's has my full name, address, and phone number which is sufficient information to contact the credit reporting bureaus on my behalf and inform them that I do not have an account with the company. The onus is on Macy's to contact the bureaus, as the credit reporting bureaus will not take my word as proof that I do not have a Macy's account. If the representative wants to contact me again, they have my phone number, home address, and email address.  
Regards,
[redacted]

June 30, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in [redacted]
 
Dear [redacted]...

[redacted]:
 
We
are in receipt of your complaint filed with the Revdex.com that was
forwarded to Macy’s Executive Office for review.  As a liaison in that office, I was asked to
respond on behalf of Department Stores National Bank. We sincerely regret any
frustration you may have experienced concerning the Macys.com purchase billed
to your Macy’s account referenced above and for any problems you encountered
while attempting to resolve this issue.
 
Upon
examining your fraud claim, we found that the disputed online purchase of $63.54
was shipped to a different name and address from the one listed on your
account.  We removed the $63.54
fraudulent charge, as well as the interest charges and late fees applied to the
account because of this matter.  These
adjustments brought your Macy’s account to a credit balance of $79.14.  Since your account is closed, I have taken the
liberty of refunding this amount to you in the form of a check that you will
receive (under separate cover) in approximately 7 to 10 days from the date of
this letter.  No information of a
derogatory nature was reported to any credit bureau concerning this matter. 
 
[redacted], thank you for bringing this to our attention and allowing me the
opportunity to resolve the issue for you.  I am very sorry you chose to close your Macy’s
account because of this situation and I also apologize for the delay in
clearing the fraudulent charge and resulting fees.  Your business is important to us and we
appreciate having your continued loyalty. 
Therefore, I hope you will accept the enclosed $50.00 in Macy’s Money
certificates to use on a future shopping trip. 
Please do not hesitate to call me at the telephone number listed below
if I may be of any further assistance.
 
Sincerely,
 
 
[redacted]
Macy’s Executive Liaison
###-###-#### Extension
[redacted]
 
Enclosures / mailed June 30, 2015
 
cc:  [redacted], Revdex.com   The Macy's card is issued by Department Stores National
Bank.

May 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.     When you enrolled with fiserv on January 21, 2008, the email you provided was [redacted], which is where all billing statement notifications are being sent.  In addition, when a payment is not received for two (2) months consecutively, that is reported to the Credit Reporting Agencies as thirty (30) days delinquent.  As mentioned in my previous correspondence, no payment was received for March 2016 and April 2016 due dates.  Respectfully, again we must decline to remove the delinquency reporting from your credit report as no bank error occurred.   [redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter as our decision has not changed and we consider this issue closed.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

April 11, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked...

to review and respond
to your concerns. Thank you for your courtesy when we spoke on April 11, 2016.
Please
accept my sincere apology for any inconvenience you experienced as a result of
being unable to use your gift cards when ordering on macys.com. Upon reviewing
and resolving the issue I was able to send a gift card for $110.00 to replace
your gift cards ending in 6810 and 5982. Although your gift card ending in [redacted] had been purged from our systems, I have sent an accommodation gift card for
$60.00 to entirely resolve your concerns. Certainly, your parents would want
you to have the benefit of these gifts. These will come in plain white
envelopes within a few business days.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. I did adjust a 25% discount on your order #[redacted],
as requested. If I can be of further assistance, please do not hesitate to
contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your more detailed explanation about the rebates. Salespeople understood it as I initially did.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have communicated through e-mail with [redacted] and the store manager and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed...

satisfactorily.  Sincerely Julie R.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]Cincinnati Revdex.com1 E Fourth StSte 600Cincinnati, OH 45202Dear [redacted]: I contacted [redacted] by phone to resolve his complaint ID #[redacted] and to apologize for any inconveniences he experienced as a result of his macys.com orders. [redacted] stated that he did not receive his gift cards...

from either order. As a courtesy, I am sending [redacted] a gift card for $200.00 that he may use in store or online. Based on the above, Macy's considers this matter resolved and closed satisfactorily. Sincerely, Colette O.Macy's Executive Office###-###-#### Extension [redacted]

The resolution I am seeking is for Revdex.com.org to assist me and several other customers in confirming if this $2 revolving interest fee is legal for Macy's to charge their store card holders. If you google "Macy's $2 credit card fee", you will find several other filed complaints. Macy's has already...

adjusted my account for the recent (February) $2 fee, however I paid the same fee twice for prior months - again, keep in mind that's my balance was $0 (zero). I wonder how many other customers are being charged this unethical fee and have absolutely no idea.

[redacted]   [redacted] June 13, 2016   [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any frustration this matter may have caused you.   Please be assured that the service you received is not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable Customer Service associates, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your complaint, it appears we may be falling short of that goal.  Therefore, I would like to thank you for the time you took to share this situation, as it provides us an opportunity to follow up with the appropriate action.   Upon review, I found that the billing statement for the period ending December 8, 2015, had a credit balance of $177.34, due to your returns, late fee and interest charge adjustments, and a credit of $126.94.  A purchase was made on December 14, 2016, of $353.23 which absorbed the $177.34 credit that was on your account resulting in a balance of $175.89.  We received your payment of $175.89 on January 20, 2016, which brought the account to a zero balance.  However, on February 20, 2016, during an account audit, our Billing Adjustments Team was unable to verify where the credit of $126.94 came from and fixed the error, which resulted in a debit of $126.94 back to your account.    Since we were unable to validate the credit error that had occurred, I have reversed the debited amount of $126.94 from your account.  On April 13, 2016, a representative removed a late fee of $27.00 per your request and I have removed the remaining late fees ($64.00) and interest charges ($8.87) resulting in a zero ($0.00) balance.  I have also cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted], and [redacted] delete the delinquencies for April 2016 through June 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request.    [redacted], we understand that you have a choice in where to shop and we are sorry this matter wasn’t resolved sooner.  If I can be of assistance on another matter, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
We
are in receipt of complaint # [redacted]. We
have spoken to the referenced customer and have resolved all matters as
expressed in the complaint.  Based on
this, we consider the matter closed satisfactorily. Thank you....


Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]

[redacted]   [redacted]
 
 
June 15, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
      Bloomingdale's account ending in...

[redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of the Department Stores National Bank.  I had hoped to discuss this matter with you personally, but unfortunately, I was unable to reach you.  
 
I was disappointed to learn that you were unable to use your coupon for the promotional offer of 5,000 Loyallist points for your birthday and for the service you described receiving when you spoke with sales professional regarding the issue.  Bloomingdale’s goal is to have professional and knowledgeable sales professionals available in every department, so that all of our customers’ questions and needs are addressed and resolved efficiently.  Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality. 
 
Upon review, I found that you made a purchase of $168.51 on June 3, 2015.  As a courtesy, an adjustment of 10,000 Loyallist points was applied to your Bloomingdale’s account ending [redacted] on June 11, 2015, as a gesture of goodwill.  
 
As a patron of Bloomingdale’s for over 7 years, I hope this will be viewed as an isolated incident and I am sorry this issue wasn't resolved sooner.  If I may be of any further assistance please do not hesitate to contact me at the telephone number listed below. 
 
Sincerely,
 
 
 
[redacted]
Bloomingdale's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's response is unacceptable; it is a non-response response. Their entire answer is based on one factual inaccuracy -- what I now believe to be an outright lie: They NEVER sent me a bill. Ever. They NEVER contacted me. Ever. They NEVER left me a message. Ever. It's complete fiction. The only communication I received from them came on Friday, May 19. After I paid the bill, I never even received the confirmation . There is something terribly wrong on Macy's end, and they refuse to acknowledge it. I do not do business with liars, and that is exactly what Macy's is. I fully intend to pursue this with the Attorney General of [redacted] and or the State of [redacted] since I find it hard to believe that Macy's hasn't done this to other customers. Macy's has lost a loyal customer in me. I've literally spent thousands of dollars in their store over the past decade and I refuse to continue to use my hard-earned dollars to line the pockets of a crooked, corrupt corporation. I will continue to pursue this, even if I have to contact local media outlets. The conduct of Macy's is beyond reprehensible and I will not allow myself to be victimized by this company.
[redacted]

Dear [redacted], We are in receipt of Revdex.com complaint ID #[redacted].  I have been in communication with Mrs. Aktar and we have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Thank...

you. Sincerely, Yvonne F. | Omnichannel Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### Ext [redacted] |  Fax: ###-###-#### | Email: [redacted]

July 6, 2016   [redacted]  [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]   On behalf of Department Stores National Bank:    Contact...

Date with Customer:  June 29, 2016   Complaint Summary:  [redacted] requested that Macy’s remove the charge from her account for a coat that was purchased on macys.com but was returned to a store.  Also, that all interest charges and late fees be removed for a zero ($0.00) balance.  There has been confusion about the return.    Resolution:  I called [redacted] and informed her that we have decided to credit her account for the return of the coat, $156.77, and the adjustment will take a few days.  We have removed the late fees and interest charges, and she will have a zero ($0.00) balance when the coat return is applied to her account.  I also confirmed for her that the account was closed as she requested.  This resolved her complaint.      Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]