Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance!  It was only through the Revdex.com that I was able to resolve this complaint.
Regards,
[redacted]

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated they have not received the check for their canceled order. We have
confirmed a check for the requested amount was dated for 3/16/16 and mailed to
the customer. We advised the customer via voice...

mail and provided our contact
information.
 Macy's
Executive Office

Dear [redacted], As of today, I still have not received the refund check for $535.68 as promised by Macy's since May 18, 2015.  The executive customer service representative from Macy's name Rhea B. said she would call me back with update on the refund check last Monday 08/03/15 with tracking for overnight the check to me.  She never did.  I called to follow up with messages left at ###-###-#### but received no responses.  It has been more than 3 months.  It is not getting anywhere.  Should I start to file a claim with small claim court?  Quick summary - refund request put in on 04/30/15, followed up on 05/18/15 and was advised that a refund check will arrive within 7-10 business days, and that was never happened.  I called to follow up more than 20 times and got the same answers that the check will be issued.  I verified online account and found no refund transaction for $535.68 from April 30, 2015 through July 07, 2015.  I contacted Revdex.com and received  a response from Macy's Executive Customer Service with an empty promise again.  This time they showed online that a refund transaction initiated on 07/08/15 but no check was scheduled to be issued.  They lied about the check was sent out and got lost in the mail.  I asked for a copy of the check or check number and date and they could not come up with the information.  The complaint ID is [redacted]###-###-####

Hi [redacted], I am in receipt of complaint #[redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted].  I have spoken to [redacted] and he has found a replacement...

mattress that will be delivered to him on 3/2/2018.  Macys considers this matter resolved and closed at this time with complete resolution. Thank you [redacted],   Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

Dear [redacted], In regards to this issue, we were able to perform further verification that will enable the customer to make future purchases.  Due to this, we consider the matter resolved satisfactorily.  Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted],We are responding to Macy's Executive message.  Macy's Executive stated that they are not able to meet (our) the customer's accommodation request.  We waited from Sept. 18, 2016 - Nov. 16, 2016 for Macy's to delivery merchandise more than 55 days, and upon deliver it was an incomplete order.  The sales person, Tameka P. was in denial of the facts the order was incomplete. If, we had not refused the order. WE WOULD HAVE BEEN ROBBED OF $900.00 DOLLARS.  Therefore, we look at Macy's offer of $150.00 as an insult.  If, Macy's Executive want to show us good faith.  They will have no problem offering us $300.00 or more. This will show us good will and trust.Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 26, 2018[redacted]Re: Revdex.com Complaint ID [redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office. I was...

asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I apologize for any inconvenience you experienced as a result of our terms regarding interest charges. It is always a concern when one of our customers is not satisfied. For your convenience, below you will find the accounting and explanation of the late fees and interest charges referenced in your recent correspondence.For the billing period ending February 13, 2017, the account had a balance of $456.25, with a Minimum Payment Due of $27.00. due by March 12, 2017. We received a payment of $35.00 on March 7, 2017, as well as another payment of $421.25 on March 8, 2017. A balance was carried over from the prior statement; therefore, an interest charge of $6.94 was applied to your account, in accordance with the enclosed DSNB Credit Card Agreement. As it relates to interest charges, per the DSNB Credit Card Agreement, if the entire balance is not paid in full every month by the payment due date, an interest charge will be applied to the account. Your due date is at least 25 days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each inonth. Per the DSNB Credit Card Agreement, if you are charged interest, the charge will be no less than the $2.00 Minimum Interest Charge.For the billing period ending March 16, 2017, the account had a balance of $6.94, with a Minimum Payment Due of $6.94, due by April 12, 2017. Unfortunately, no payments were received on or before the payment due date of April 12, 2017. Since a balance was carried over from the prior statement, a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending April 14, 2017, the account had a balance of $8.94, with a past due amount of $6.94, and a Minimum Payment Due of $8.94, due by May 12, 2017. Unfortunately, no payments were received on or before the payment due date of May 12, 2017, and a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending May 16, 2017, the account had a balance of $10.94, with a past due amount of $8.94. and a Minimum Payment Due of $10.94, due by June 12, 2017. No payments were received on or before the payment due date of June 12, 2017, and a Minimum Interest Charge of $2.00 was applied to your account.For the billing period ending June 15, 2017, the account had a balance of $12.94, with a past due amount of $10.94, and a Minimum Payment Due of $12.94, due by July 12, 2017. But no payments were received on or before the payment due date of July 12, 2017.Our records show that you contacted Macy's Credit Customer Service Department on June 19, 2017, at which time we agreed to a courtesy/goodwill adjustment of $12.94 in interest charge reversals. After these adjustments were credited to your account, your account balance was reduced to $0.00. I have enclosed copies of the billing statements for the periods ending February 13, 2017 through July 16, 2017 for your review. Please be assured that DSNB complies with the Fair Credit Reporting Act (FCRA) and does not participate in dishonest or deceptive business practices. We have policies and procedures in place to ensure that we are in compliance with applicable laws. Regarding your request to remove the delinquency from your credit report, under the FCRA we have an obligation to report accounts accurately to the credit reporting agencies. My review of your account indicates that we are reporting your account accurately. Accordingly, we are unable to accommodate your request to remove the delinquency from your credit report. The credit reporting agencies electronically contacted our offices in March 2018 with an Automated Consumer Dispute Verification (ACDV) regarding this delinquency. Responses were electronically returned to the credit reporting agencies in March 2018 confirming the accuracy of the reporting status.I found that you requested to have your account closed during a call with Macy's Credit Customer Service Department on March 8, 2018. Unfortunately your account was not closed on that date; however, as of March 20, 2018. your account is now closed and reporting as Closed By Customer, with a $0.00 balance. This letter will serve as confirmation of your account being closed.I was disappointed to learn of your negative customer experience while speaking with Macy's Customer Service. As a company committed to outstanding customer service, Macy's goal is to have professional and courteous associates available when customers contact us with concerns. We regret that you were not satisfied with the level of service you received and although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action. Please know that the agent you spoke with on June 19, 2017, who reversed your interest charges as a courtesy/goodwill. did submit your account to be reviewed for the removal of the delinquent reporting. Your account was officially reviewed and on June 29, 2017, your request was declined due to there being no bank error that led to the payment delinquency.Thank you for bringing these matters to our attention and giving me the opportunity to respond. I assure you your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted]The Revdex.com

[redacted]   [redacted]     February 21, 2017   
[redacted]   Re:  Revdex.com - ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to...

Macy's Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns. I apologize for any frustration you may have experienced.   After reviewing your correspondence, I contacted the Parks at [redacted] Store Manager and asked him to review your case and investigate the matter further.  He checked the lost and found area but did not find the item you described.  On February 13, 2017, I also spoke with Monica who confirmed the phone was not there when she left the store at 8:03 PM on January 16, 2017, and our records indicate that Alberta left the store at 8:15 PM.  Monica confirmed that she spoke with you on January 17, 2017, and your phone was not located in the store.         While I can certainly sympathize with your frustration in losing your [redacted] on January 16, 2017, Macy's is not responsible for the loss of your personal property while you were in our store.  Our video surveillance recordings are proprietary to our company and cannot be shared with our customers, however, we recommend that they file a police report in situations of this kind.  We will fully cooperate with law enforcement should they request us to do so.    I would like to apologize for the level of customer service you described receiving when you were attempting to locate your phone.  Please be assured that the service you described from our staff is not typical of the high level of customer service we strive to provide, and we appreciate your bringing the situation to our attention.   [redacted], it is not Macy's practice to compensate for a situation such as this; therefore, I must respectfully decline your request for compensation.  While we make every effort to accommodate our customers whenever possible, it is not always feasible.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below.   Sincerely,       Janice D. Macy's Executive Office [redacted], Revdex.com        Store Manager, [redacted]

[redacted]   [redacted]
December 22, 2015
[redacted]
Re:  Revdex.com complaint #[redacted]
       
On behalf of...

Macy’s:                                   �...⇄
Contact Date(s) With Customer:  December 21,
2015
Complaint Summary:  [redacted] purchased a pair of
boots, from our [redacted] location, that had a broken zipper.  When he attempted to return or exchange the
boots at his local [redacted] Macy’s the store refused to complete the transaction
citing they did not have anything comparable. 
Resolution:  Offered [redacted] a $200.00 gift card to be
used inside any Macy’s or online at macys.com.  
The customer is happy with this resolution.  A gift card will be sent directly to the
customer under separate cover.
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted] RevDex.com

[redacted]   [redacted]
January 12, 2016
[redacted]
Re: Revdex.com ID
[redacted]
       Macy’s [redacted]...

[redacted] account ending
[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank. Please accept my personal apology for any
inconvenience or frustration you may have experienced regarding this matter.
I am aware you are attempting to improve your credit
report by requesting that we modify the payment history associated with the
above referenced account. During your
conversation with Macy’s Credit Reporting Department on November 17, 2015, and
December 3, 2015, our previous evaluations have concluded that the
delinquencies reported to the credit bureaus are accurate.  It is not the Bank's policy to remove any
delinquencies from your credit report, unless it occurred as a result of a
billing dispute or bank error.  Our
records do not indicate that you disputed any charges in December of 2014, and that
no bank or billing error occurred. 
At this time, I must respectfully decline your request
to clear the delinquency reported to the credit bureaus in 2014.  However, I have requested an additional
review of your account by our Credit Reporting Department to ensure accuracy.  The results of this additional review will
sent to you in writing within thirty (30) days.
In the meantime, you have the right to dispute the
accuracy or completeness of the information reported to the credit agencies
listed below:





[redacted]4
###-###-####

[redacted]
###-###-####

Thank you for bringing this matter to our attention
and allowing me the opportunity to respond. 
If I may be of additional assistance, please call me directly at the
number listed below.
                                        ...⇄
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension 73547
cc: Tina Geers, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.   Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

September 14, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Merchandise return   Dear [redacted]:   I am in receipt of the complaint you...

filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns. It was a pleasure to speak with you on September 6, 2017, and September 13, 2017. Thank you for accepting my sincere apology for any inconvenience this matter may have caused you.   To clarify, our return policy states that we will accept merchandise for return within one year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect). Although you no longer have the third-party [redacted] credit card receipt for the shoes, you mentioned that you provided your credit card to the Manager, but she was unable to find any information.   As stated, I escalated this matter to our Store Manager, and I am pleased that after further review, she honored your request to return the shoes for a refund. Please know that Macy's expects each facet of its operations to meet exceedingly high levels of service. Your feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.   Thank you again for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of any further assistance, please do not hesitate to contact me personally.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com        [redacted] Center Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Regards,
[redacted]

January 4, 2016
[redacted]
Re:       Revdex.com – Complaint ID [redacted]
            Macy’s
account ending in 6580
Dear [redacted]: 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank.
According to the Department Stores National Bank
Credit Card Agreement, a late fee is added for each billing cycle you fail to
pay the Minimum Payment Due by the payment due date.  The fee will be $27.00; or $38.00 for any
additional past due payment during the next six billing cycles after a past due
payment occurred.  Interest is charged
each month the account carries a balance. 
The minimum interest charge is $2.00. 
In review of your account, the billing statement for
the period ending on June 1, 2015, had a $66.58 balance with a $25.00 minimum
payment due by July 1, 2015.  When no
payment was received by this due date, your account was charged a $25.00 late
fee and $2.00 interest charge.  We
received your $66.58 payment on July 5, 2015. 
Thereafter, your account consisted of fees only.  Although these fees were properly charged, we
removed a total of $62.00 in accumulated fees on September 5, 2015.  On December 30, 2015, I removed the remaining
$160.29 in accumulated fees.  You will see
these adjustments on your January 2016 billing statement.  Also, we cleared our internal records of any
delinquency associated with this issue since the delinquent balance was entirely
fees and interest charges, and requested that [redacted] and [redacted]
delete the late payment history for the months of September, November and
December 2015 from your credit file. 
Kindly allow at least seven (7) to ten (10) days for the agencies to
modify their records to reflect the information contained in our request.
We sincerely apologize for any frustration and
inconvenience you may have experienced regarding this issue, and for the
problems you encountered while attempting to resolve this matter.  I am also sorry that you were not able to speak
with a Supervisor and your calls were disconnected.  Please be assured the service you described
is not typical of the level of quality service that we strive to provide.  Your feedback is critical as it assists us in truly
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality.  Therefore, I thank you for bringing these
concerns to our attention and allowing me the opportunity to respond.  If you should have any further questions,
please do not hesitate to call me at the telephone number noted below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-####
Extension [redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  due that I was unable to solve this issue thru Revdex.com I have decided to open a small case and let the judge solve this issue. I will take all steps necessary to make them pay for all the time I have lost with this matter and the credit damage they did to my credit. I don't want to hear from them ever again unless it is in court.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Since my account was in dispute with the Revdex.com and I was waiting for my statements to see the charges I didn't make payments because I didn't want to make payments on items I didn't purchase. Macy's charged me with late fees for several months and I would like a refund. there was a dispute and according policies there should have been a final agreement for payment agreed by both parties and I should t have just been charged. Macy's is a thief company and they even charged me for items that I returned.
 
Regards,
[redacted]

November 21, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]         Bloomingdale's [redacted] account ending in [redacted]...

        Bloomingdale's store account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Bloomingdale's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my sincerest apology for any frustration or inconvenience that this issue may have caused you.  Please be assured that Bloomingdale's does not participate in dishonest or deceptive business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws and we regret that you feel otherwise.    Upon researching you inquiry, I discovered that you purchased [redacted] Sunglasses on June 15, 2016, in the amount of $510.54.  This purchase was made on your Bloomingdale's store account ending in [redacted]. You returned the [redacted] Sunglasses on July 4, 2016, and the refund posted to your Bloomindale's [redacted] account in error.  I have enclosed a copy of your statement from your Bloomingdale’s [redacted] account ending in [redacted], with the closing date of July 5, 2016, for your records.  This statement confirms the return was applied to your Bloomingdale's [redacted] account.   Further research confirmed that you spoke with a Bloomingdale's Customer Service representative on August 1, 2016.  This Customer Service representative successfully transferred the misapplied return to your Bloomingdale's store account ending in [redacted] on August 1, 2016.  In order to process this request, a debit was made on the Bloomingdale's [redacted] account, and the refund was credited to the Bloomingdale's store account.  I have enclosed the statements from both accounts to confirm the debit of the refund on Bloomingdale’s [redacted] account ending in [redacted] and the credit of the refund to the Bloomingdale’s store account ending in [redacted].  Your statement with the closing date of August 30, 2016 confirms that the misapplied return was credited to the store account which I have enclosed for your records as well. I have confirmed that at no point were you charged three different times for the return of your [redacted] sunglasses.  You were charged one time for the purchase of the sunglasses, and the refund was first credited to your Bloomingdale’s [redacted] account once, and then transferred to your Bloomingdale’s store account.    With respect to the fees and charges you referenced in your correspondence, please note that these fees and charges were not the result of the credit being applied to the Bloomingdale’s [redacted] account.  Both of your accounts carried balances from the months of June 2016, through November 2016, which resulted in fees and charges on your account.  The misapplied return did not create any additional late fees or interest charges.  In regards to the late fees that posted to your account, for clarification, once a payment is not received by the due date, the minimum amount due will include any previous month’s minimum amount past due, plus any unpaid late fees and the current month's regularly scheduled payment.  In addition, any credits will lower the account balance; however, credits do not decrease the required minimum Now Due payment amount.        In regards to the interest fees that posted to your account, we charge interest for carrying a balance into the next billing cycle; if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received. The minimum interest charge is $2.00.  That interest charge is for the funds loaned to you during that period and it may result in a statement with only an interest charge.  My review of your account indicates that all fees and interest were appropriately charged.   As of today's date, your Bloomingdale's [redacted] has a balance in the amount of $1,053.88 with a minimum payment due in the amount of $27.00 by December 1, 2016.  Your Bloomingdale's store account ending in [redacted] has a zero ($0.00) balance after your payment in the amount of $97.56 on November 5, 2016.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.   I hope this letter clarifies any remaining questions that you may have had in regards to this issue. If I may be of additional assistance, please do not hesitate to contact me at the number listed below.   Sincerely,     Ebony M. Bloomingdale's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed November 21, 2016   cc:  [redacted], Revdex.com        Customer Service Manager, Macy's Credit & Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  However it was a lot of work and inconvenience.
Regards,
[redacted]