Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I think Ms. Yvonne  F. is a big lier, My husband , [redacted], never called Macys to report that these order are fraud. Since all the calls were recorded,  I request Ms. Yvonne F. provide the conversation recording evidence. as I said before, the first order I used Macys gift card and part of my husband's credit card, and the third order I used my own credit card and Macys already charged, this is the email I got from my bank:"Your credit card ending in [redacted] was charged $216.16 at Macys .com. Your card may not have been present due to the charge being an Internet or phone purchase. A Card Not Present Alert can also be generated if the merchant manually entered your account number to make a purchase. Please do not respond to this message. If you would like to contact us, please log in to U.S. Bank Online Banking at [redacted] and send a message to Customer Service. You are receiving this email because you signed up for alerts through U.S. Bank Online Banking. If you no longer wish to receive this alert, log in to [redacted] Online Banking at [redacted] and go to My Alerts, select Account Alerts, and temporarily disable or delete this alert. [redacted] Online Banking. "I can provide the official record of these three orders.   
Regards,
[redacted]

June 16, 2016  [redacted]  re: Revdex.com Complaint ID: #  [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review...

and respond to your concerns. Please accept my sincere apology for any inconvenience you experienced due to the delay and inconvenience with the refund for your macys.com order #[redacted]. Macy's did issue the refund for $61.80 on June 14, 2016 to your Macy's account ending in [redacted]. We regret that you did not have a timely resolution from Macy's. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If you have additional questions please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie .lMacy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

July 7, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID [redacted]        Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com.  As a...

representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience this matter may have caused.In reviewing your account, the notes confirm that you reported fraudulent charges on your account June 27, 2015.   I am happy to inform you that on June 11, 2016, the fraudulent charges of $5,804.59 have been removed from your account, as well as $249.00 in late fees and $158.00 in interest charges.  As of the date of this letter, your account has a credit balance of $1.65 which can be used toward a future purchase, or you may call the number on the back of your card to request a refund be issued to you.  Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion update their records and delete any history of delinquency for the time period of August 2015 through June 2016 on your account from your credit file.  Please allow the agencies thirty (30) days to update their records. [redacted], there is no excuse in the level of service provided in getting the charges removed and I sincerely apologize on behalf of Macy’s.  I hope you will consider this an isolated incident and continue to choose Macy’s for all your shopping needs.  As a token of our appreciation, please find enclosed a $100.00 gift card to use in store or online at macys.com.  If I may be of further assistance to you, feel free to contact me at the telephone number listed below.Sincerely,Monique M.Macy’s Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

[redacted], We received the complaint for [redacted] regarding ID #[redacted]. The customer stated the furniture arrived damaged on multiple occasions. We have processed an adjustment for the customers inconvenience and have offered an additional exchange. Thanks, Jon A. | Omnichannel...

Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please withdraw the complaint. 
Regards,
[redacted]

[redacted]   [redacted]
      June 24, 2016     [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s Home Design, Job #[redacted]   Dear [redacted]:    Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, I was asked to further address this issue.  Please accept my sincere apology for any frustration this matter may have caused you.   On June 21, 2016, I contacted [redacted] and was advised that your case is currently being reviewed in regards to what may be offered for compensation and how to resolve the situation.  They assured me that you will be contacted as soon as they’ve completed their research.  If you have any further questions or concerns, please contact [redacted] at ###-###-####, option 2.  Please remember to have your job number available when calling.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear [redacted]: 
I am
in receipt of [redacted] complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to her concerns.  I have spoken to [redacted] directly in order to assist her in resolving...

her concerns.  A credit in the amount of $25 will post to
her [redacted] account ending in [redacted] in the next seven business days.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

June 17, 2016[redacted]Re: [redacted]  [redacted]       Revdex.com ID [redacted]       Macy's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaints filed with the [redacted], and the Revdex.com, which were both forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for the delay in my response. In researching your concerns, I found the following: 1. Macy’s Money – On December 12, 2016, you placed an order on macys.com (Order number, [redacted].¬)  At this time, we were running a Macy’s Money Promotion where customers can earn up to $40.00 in Macy’s Money with a purchase of $200.00 or more (in eligible merchandise.)  The total (pre-tax $248.73) for your order met the qualifications for this promotion; therefore, we sent $40.00 in Macy’s Money to your macys.com online profile.  When you called on December 19, 2015, you advised the customer service representative that you were unable to access your online profile to claim your Macy’s Money.  As a courtesy to you, the representative decided to accommodate you for the troubles, and adjusted your purchase by $40.00 ($42.37 after tax) to replace the Macy’s Money. This adjustment appeared on your statement for the period ending January 15, 2016, which I have enclosed for your review.  We do not have record of promising a $50.00 credit to you as you claim in your Revdex.com Complaint. 2. Credit Balance Refund Check – On February 10, 2016, a Credit Balance Refund Check was sent to you in the amount of $42.37.  If you have not received this check, please contact our customer service team and we will resend it for you. 3. Closing of your Macy’s Account – Our records indicate you called on January 15, 2015, to close the above referenced Macy’s Account..  In August of 2015, we underwent a systems conversion for our credit accounts.  In the process of our conversion, we identified an error where closed accounts were allowing transactions to process.  The issue was identified and corrected in December 2015, which explains the reason your transactions processed successfully until December of 2015.4. Thanks For Sharing – As you mentioned in your complaint, you were enrolled in Thanks for Sharing for 2015.  Although your account was “closed,” due to the error identified above, transactions were successfully applied to your account and your Thanks for Sharing points were accumulated.  We show that a Thanks for Sharing reward was sent to you in January 2016; however, since you claim you have not received that reward, on May 23, 2016, we sent another Thanks for Sharing gift card to you in the amount of $123.39.  [redacted], I apologize for any confusion or frustration this matter may have caused you.  Although this situation was unfortunate, it was not intentional as Macys’ does not participate in tactics or unethical business practices as you allege.  In the interest of customer service, I have enclosed $50.00 in Macy’s Money Certificates for the troubles you have experienced.  If I may be of further assistance to you, please contact me at the number listed below.   Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com[redacted], [redacted]

Dear [redacted],We are in receipt of Revdex.com rebuttal for complaint number [redacted] I have spoken with our executive credit offices and was advised the credit should show online within 24-48 hours. Additionally it should be on the customers next billing statement. I have informed the customer of this information via an email. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] ----------The company didn't do anything except repeat its ridiculous "policy" which apparently includes employees lying to customers on the telephone (multiple times as I called more than once to double check the measurements of the jacket and guarantee the return shipping "policy") by saying there is a return shipping label in the box, then once the merchandise doesn't fit, changing the whole story. Not sure why the woman even wasted everybody's time to write the email I was sent. Really laughable.

December 27, 2017  [redacted] re: Revdex.com Complaint ID[redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my apology for the short shipments in these two orders. For your order # [redacted]...

two of the [redacted] cardigans were reshipped to you with delivery on December 16, 2017. I am respectful of your statement that order #[redacted] was missing 4 sweaters. Unfortunately, these are no longer available. I have issued your credit for $179.96 to your [redacted] ending in [redacted]. Thank you for bringing this matter to our awareness. We hope this resolves your concerns. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted]   [redacted]         May 8, 2017     [redacted]
[redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy's [redacted]...

[redacted] account ending in [redacted] - closed        Macy's [redacted] account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have experienced regarding the fraud on your Macy's [redacted] account.    Upon review, I found that you contacted us on December 14, 2016, disputing unauthorized charges from macys.com on your Macy’s [redacted] account ending in [redacted].  The representative you spoke with closed the account ending in [redacted] and opened a replacement account ending in [redacted].    On February 6, 2017, you spoke with a representative in our Fraud Department regarding the balance transfer and account activity shown on your monthly billing statements.  On March 8, 2017, you spoke with a fraud representative advising there was still a fraudulent charge on the account, and we sent you a Statement of Fraud form to complete and return.  Our records indicate that we received your completed form on April 25, 2017.    When I received your complaint, all but $100.00 in fraudulent charges had been removed.  On May 5, 2017, we removed the remaining $100.00 charge, $101.00 in late fees and $6.10 in interest related to this matter from the account.  As of the date of this letter, your Macy's [redacted] account has a zero ($0.00) balance.    We cleared our internal records of any delinquency associated with this matter and requested that [redacted], [redacted], and [redacted] delete the delinquencies for December 2016 through April 2017.  Please allow the agencies approximately thirty (30) days to make the necessary changes to their files.  Until then, this letter will serve as confirmation of our request.    Please accept my personal apology that this matter caused a change in your credit limit.  I am pleased to confirm that your credit limit has been restored to $1,500.00.   [redacted], thank you for bringing this matter to our attention and giving me an opportunity to respond.  If I may be of further assistance, please contact me at the telephone number listed below.   Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

May 10, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]        Macy’s advertisingDear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a...

representative of this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any frustration this matter may have caused you.We appreciate the time you have taken to correspond with us regarding Macy’s pricing of the [redacted] Mixer and the [redacted] Waffle Maker.  As a retailer, Macy's prices may differ from those prices found at other retailers or on manufacturers' websites because Macy's is a full line store that offers a wide variety of merchandise and services that cannot be found at most other retailers.  We realize that shoppers today have many means of price comparison on a given product right at their fingertips.  Products offered by Macy's are priced in a fashion that will allow for promotional or discount pricing during sale events.  Accordingly, Macy's will sometimes offer items at a higher starting retail price and then take various discounts off that price during different sales and promotions.  This pricing strategy is not an attempt to deceive our customers. Every regular or original price we reference is the "real" price at which we offer the item in our stores.At the outset, we should note that federal antitrust laws require each retailer to independently set its own prices.  Macy’s is not permitted to agree with other retailers or with our suppliers regarding how an item offered for sale at Macy’s will be priced when offered to the public.  Such price-setting could be construed as collusion, something strictly prohibited under the antitrust laws.  Furthermore, it is not Macy’s practice to compensate for a situation such as this; therefore, I must decline your request of a refund for the price of the appliances. [redacted], thank you for bringing your concerns to our attention and giving me the opportunity to respond.  I understand that this is not the resolution you were seeking but hope you can understand our position.  While we make every effort to accommodate our customers whenever possible, it is not always feasible.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

[redacted]   [redacted]
 
 
  
June 18, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re:  Revdex.com complaint #[redacted]
   ...

    Macy’s account ending in [redacted]
 
On behalf of Department
Stores National Bank:   
 
Contact Date with Customer:  June 15, 2015
 
Complaint Summary:  [redacted] purchase in the
amount of $1,183.17 was charged to a Special Event Account on February 6,
2015.  [redacted] thought that he had set
up automatic payments online to pay his monthly minimum payment due each month.  The account was not set up for automatic payment
and after missing the May and June payments, he was called by collections.  [redacted] then paid his account in full and
requested that we confirm that this will not affect his credit report.
 
Resolution:  I spoke with [redacted] on June 15, 2015, and
apologized for the events that led up to his account being sent to
collections.  I advised that I verified
that his credit history has not been impacted since we do not report on this
type of account.  I removed the collections
code from the account as the balance is now zero (0).  I apologized again for any inconvenience he
may have experienced.   
 
 
[redacted]
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted], RevDex.com   The Macy's card is issued by Department Stores
National Bank.

[redacted]   [redacted] May 16, 2016 [redacted]
[redacted]
[redacted]
* Re: Macy's Account Ending in [redacted]       Complaint ID: 11415811 Dear [redacted]:  I am in receipt of your complaint forwarded to us...

by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I am sorry for the delay in resolving the fraudulent activity on your Macy's account and I regret any inconvenience you may have experienced. Our Fraud Department investigated the disputed charges to your account and determined they are fraudulent.  We will clear the charges from May 28, 2015, for $1,264.40 and for $507.28, and all fees will be removed to bring the account to a zero ($0.00) balance. We will clear our internal records of any delinquency associated with this issue.  We will also instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of September 2015 through May 2016.  We did not report any delinquency on this account for July, and August, 2015, as the charges were in dispute during those months.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely, Nancy M. Macy's Executive Office
[redacted] cc: [redacted]         The Revdex.comThe Macy's card is issued by Department Stores National Bank.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,[redacted]

[redacted]   [redacted]
February 11, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's account ending in
[redacted]
Dear
[redacted]: 
I am
in receipt of your recent complaint filed with the...

Revdex.com
regarding your Macy's account ending in [redacted]. 
As a representative of Macy's Executive Office, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.
The Macy's
account ending in [redacted] was opened on November 22, 2008, and closed on February
27, 2014, by the creditor, Department Stores National Bank, because payments
were not received as required by the terms of the credit card agreement (copy
enclosed).  The last purchase was made on
November 21, 2013.  The last payment was
received on October 27, 2013.  The
account charged off on May 27, 2014.  I
am enclosing copies of the monthly statements for the billing periods ending
September 27, 2012, through May 27, 2014. 
I have also enclosed copies of available sales receipts for the
merchandise purchased.
We
have reviewed your account and denied your claim of fraud.  Our records indicate that there is no
previous communication regarding your claim of fraud and the charges that are
presently on your Macy's account.  We
show that all monthly billing statements were mailed to the address provided at
the time the account was opened.  At this
time we are showing no record of returned mail which suggests that all billing
statements were received.
Further,
the account is reporting accurately as an unpaid charged-off account on your
credit report. However, instructions were sent to the credit reporting agencies
to list your account as “customer disputes reporting” on November 24, 2015.
Unfortunately, we are unable to accommodate your request to remove the
delinquency from your credit report. Please know, your Macy's account has been
noted to indicate the request to cease all communication with you. 
Your
Macy's account ending in [redacted] is currently assigned to Associated Recovery
Systems, an outside collection agency, for the outstanding balance of
$1,392.47.  You may contact Associated
Recovery Systems, at ###-###-####.
[redacted], please do not hesitate to contact me at the telephone number below if
you have additional questions or if I can be of further assistance.
Sincerely,
Julia O. 
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures
cc: The RevDex.com
    Complaint # [redacted]
   [redacted]
The Macy's card is issued by Department Stores
National Bank.

Dear [redacted], I am in receipt of complaint #[redacted], [redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted].  I have called [redacted] initially on 3/12/2018 and left a...

voice mail message.   2nd attempt, I called on 3/15/2018 and left a voice mail message.  I have also sent an email to [redacted] at email address [redacted] to advise the customer of my contact.   I advised that I would like to address her pricing concerns and resolve.        Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

[redacted]   [redacted]
 
July 22, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID #[redacted]
       Macy's
account ending in...

[redacted] - [redacted]
 
Dear [redacted]: 
 
I am in receipt of your Revdex.com complaint
which was forwarded to Macy’s Executive Office. 
As a liaison in this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  I’m sorry to hear of your mother’s illness and
hope that circumstances improve for both you and your family.
 
The
account referenced above has been noted to indicate your Power of Attorney for
[redacted].  Our records show that the
billing statement for the period ending November 17, 2014, had a $181.97
balance, with a $6.00 minimum payment due by December 17, 2014.  When no payment was received by this date, in
accordance with the terms of the enclosed Department Stores National Bank
Credit Card agreement, the account was charged the applicable late fee and
interest.  We received a $30.00 payment
on February 11, 2015; however, this was less than the $45.00 minimum amount
due, and when no further payments were received, the account continued to
accrue late fees and interest.  We
received a $130.00 payment on May 4, 2015, which brought the account
current.  Although all fees were properly
charged, as a gesture of goodwill, I removed $64.50 in accumulated late fees
and interest, resulting in a balance of $105.80, which is due by August 17,
2015.  Respectfully, I must decline your
request to remove the entire merchandise balance.  This amount will remain on our records, and
may include fees applied in the future. 
I have enclosed copies of the billing statements for the periods ending
November 17, 2014, through July 17, 2015, as reference.
 
As a
credit provider, we are obligated to report an account accurately to the credit
reporting agencies, whether favorable or unfavorable to the consumer.  My research confirmed that the information we
are reporting is correct; therefore, I must decline your request to remove the
delinquencies reported on [redacted]’s credit report.  However, on July 17, 2015, I requested that
the credit reporting agencies update their records and report the account as “customer
disputes reporting”. 
 
[redacted]
[redacted], we understand the hardships caused by difficult times and I am sorry
to learn of the financial problems [redacted] is experiencing.  Macy’s strives to assist our customers by
offering payment plans that could lower the interest rate and set up reduced
monthly payments.  I encourage you to
contact our Collections Department at ###-###-#### to discuss the various
options available to you.  If there are
any further questions or concerns, please do not hesitate to contact me
directly at the telephone number listed below.  
 
Sincerely,
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures / mailed July 22, 2015
 
cc:  [redacted]
[redacted], Revdex.com  
The Macy's card is issued by Department Stores National Bank.
This is an attempt to
collect a debt and any information obtained will be used for that purpose

The order was placed online at Macys