Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.The business states the wrong email. I was not past due 2 months. This is not accurate. Macy's never alerted me to this past due until it was too late. I do not accept this response, and will continue to submit claims until it is resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 16, 2016 [redacted] 
[redacted] 
[redacted] Re: Macy's Account ending in [redacted] Dear [redacted] I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review...

and respond to your concerns on behalf of Department Stores National Bank. Please accept my personal apology for the continued concern this matter is causing you and the disappointment in my previous responses. It is never our intention to cause our customers any undue concern at anytime. As stated in my four previous responses, you de-enrolled from automatic payments for your Macy's account on March 11, 2016, through your macys.com profile online at macys.com. You did not re-enroll in automatic payments until June 14, 2016. You indicate we did not contact you regarding the status of your Macy's account; however, billing statement alerts were being emailed to [redacted]. These statement alerts were delivered on the following dates: April 11, 2016, and May 11, 2016. Records indicate these billing statement alerts were opened on April 11, 2016, and May 11, 2016. Statements can be viewed by logging into your profile on macys.com. Additionally, Macy's did attempt collection efforts by telephone starting June 2, 2016. It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. After researching the delinquency on your account, we found the information to be correct. Our records indicate we did not receive the minimum payment for the due dates of May 4, 2016 and June 4, 2016. Additionally, at your request, in an email directed to me dated July 11, 2016, your Macy's account has been closed and reflects a zero balance. We understand you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship. On occasion, we are not able to satisfy our customer's requests and [redacted] is aware of that possibility. Our decision remains unchanged. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance. Sincerely, Lisa D.Macy's Executive Office ###-###-#### Extension [redacted] cc: Cincinnati Revdex.com Complaint Id#1[redacted] The Macy's card is issued by Department Stores National Bank.

I think their business practices are horrible they don't give any disclosure as far as what they're going to do until after they do it and I think it's a horrible thing to do to a customer who has been in good standing. Just because we don't use the car doesn't mean we don't want the card. It's almost like they're punishing us for not spending money at their store and I don't think that's right. And the way they responded was very matter-of-fact one-sided and as if they didn't care at all about the customer and it really makes me angry it's not fai

January 30, 2018   [redacted]    [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of the complaint you filed with the Revdex.com,...

which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   We want our customers to be satisfied with their purchases but we know returns may occur, especially during the holiday season.  In general, we will gladly accept merchandise for return within 180 days of purchase.  If a customer presents proof of purchase, we will offer a full refund to the original form of payment or in the form of a store credit.  If a customer does not have any proof of purchase, they may still be eligible for a store credit for the item’s lowest selling price within the last 180 days; however, Macy's uses a return verification system and all returns and/or exchanges are subject to validation and approval.   While we sometimes offer an easy exchange card or a merchandise exchange for a return, there may be times where we send the store credit in a mailed Merchandise Only Certificate.  You may receive a Merchandise Only Certificate when you return merchandise without a receipt, or with a receipt that shows the merchandise was purchased with a certificate, gift card, check, or was a gift. A Merchandise Only Certificate can be only used in a store and cannot be used for online purchases.    I truly regret the misinformation you received at the store concerning why you were issued a Merchandise Only Certificate.  It is incorrect to suggest that you were being “flagged” or that a Merchandise Only Certificate was sent solely based upon your individual return history.  As a retailer we are victim to a significant amount of return fraud and in order to keep prices low for our customers, we must ensure that we try to curtail our losses in this area.  Our return verification system has advanced algorithms that track return trends based upon the type of merchandise being returned, the location, the price point, the identification presented, the proof of purchase presented, and many other factors.   In this instance, you presented an item for return with a “customer return sticker” that had never been activated.  We provide this sticker as a way to track returns so that if our customer forgets their receipt somewhere, we can still locate their receipt in our system.  We have recently seen an increase in fraudulent returns where the “customer return sticker” was never activated, which could suggest the blank sticker was placed on merchandise that was either never sold at Macy’s or otherwise taken from Macy’s without purchase.  You may have received a Merchandise Only Certificate because your return had one of these characteristics.    After reviewing the transaction and validating that it did not meet the criteria we were looking for, we decided to mail you the Merchandise Only Certificate for your return.  In any case, if the store does accept an item for return without proof of purchase, the employees at the register do not control the method in which we issue you a store credit.   Due to the many factors considered before issuing a refund for a return without proof of purchase (which are subject to change), we cannot guarantee you will not be mailed a Merchandise Only Certificate in the future.  I apologize for any inconvenience you may have experienced because you were unable to do an exchange at the time you presented your item for return. As a one-time courtesy to you, I have processed a 25% price adjustment to the coat you purchased with your Merchandise Only Certificate on January 7, 2018.  Including tax, a refund in the amount of $27.20 has been processed to the third party credit card you used alongside your Merchandise Only Certificate, and you will see this refund reflect within 7-10 business days.   [redacted], you can be assured that Macy’s does not engage in unethical business practices such as scams.  We fully comply with all applicable laws and regulations in our return policies and practices.  Thank you for bringing this to our attention and allowing me the opportunity to review and respond to your concerns. If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   The message says there is a letter attached but I don't see it. I got a phone call from Macy's last weeks on Wednesday and after submitting my bank statement proving charges, they said they would mail me a check. She said it was in the system to go out that day or the next and k should have by Monday. It still has not arrived. I will continue to reject their response until I get the check. Once received I will accept the response. 
Regards,
[redacted]

Thank you for responding.Unfortunately, I do not have all of the receipt numbers here with me; I will have access to them next week, but I'm concerned that the Revdex.com may close this complaint before then if I do not respond now.I am therefore including th[redacted] numbers here: [redacted]
Note that, as mentioned previously, this is not merely a matter of Macy's electing to change a policy.  This is a case where the company provided and advertised a specific policy of return to me in the process of making purchasing decisions, and the company is now seeking to absolve its responsibilities and guarantees under that policy.  Even under a best-case scenario, this is blatant false advertising: You advertised that I could return items under a set of given conditions and you are now, after the purchase, seeking to withdraw that commitment and stiff me with the items.  This is not the same as just merely changing a policy and applying the new policy to forward purchases; you are seeking retroactive application that runs counter to the advertisement and advise I was given prior to, and at the time of, purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

June 18, 2015
 
[redacted]
 
Re:  Consumer Financial Protection Bureau – Case #
[redacted]
        Revdex.com Complaint ID...

#
[redacted]
        Macy’s account ending in [redacted]
       
Dear [redacted]: 
 
I am in receipt of your complaints filed with the
Consumer Financial Protection Bureau and the Revdex.com which were forwarded
to Macy’s Executive Office on June 3, 2015. 
As a liaison in this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank. 
 
We regret any frustration you may have experienced
regarding the status of your Macy’s account referenced above.  Be assured that our primary objective is to
provide the highest level of service to our customers when they need it.  I am sorry that you were not happy with the
level of service you received when you contacted our Customer Service
Department.
 
Upon
research, our records show that on October 8, 2009, you made a $168.80 payment,
and purchased clothing items of $37.88 at our [redacted] store in [redacted] (receipts enclosed). 
This left your account with a balance of $72.24.  Your Macy’s credit card was swiped at the
register for the purchase.  Your November
7, 2009, billing statement reflected both transactions with a $5.00 minimum
payment due by December 7, 2009, but we did not receive any payment by this due
date.
 
We
received your $80.10 payment on January 5, 2010, but no other payment was
received after that, therefore, your account was charged late fees and interest
charges in accordance with the Department Stores National Bank Credit Card Agreement.  You contacted our Customer Service Department
on February 18, 2010, to request a copy of your sales receipt for the $37.88
purchase you made on October 8, 2009, and it was sent to your billing address of
378 Calle Verdelina, Urb Veredas, Gurabo, PR 00778.  Due to non-payment and serious delinquency,
your account charged off on August 7, 2010, with a balance of $212.79.  It was assigned to United Recovery Services,
an outside collection agency.  Your
account has not been sold as you indicated in your letter.  Copies of your sales receipts and billing
statements from September 1, 2009, through August 7, 2010, are enclosed for
your examination.
 
While
you stated you did not receive any of your billing statements, our records show
that only your October 2009 and April 2010 billing statements were returned from
the [redacted] address as undeliverable
by the post office.  Your billing
statements from March 2010 through August 2010 were mailed to the address
listed on your complaint.  For
clarification, a return mail code was placed on your account the two times your
bill was returned but on February 18, 2010, and February 10, 2014, respectively,
you confirmed the same addresses as correct. 
We did not receive any correspondence from you in March 2010. 
 
We
verified the delinquency reported on your account to [redacted] and
[redacted], however, on March 25, 2015, we instructed the credit reporting
agencies to update their files and report this account as "customer
disputes reporting".  Regrettably,
we are unable to remove the charged-off status and the account from your credit
report as you requested.  By using the
account, you consented to the terms of the Credit Card Agreement, which governs
the use and reporting of this credit account, and includes your promise to pay
for all purchases as well as other charges mentioned in the Agreement including
interest charges and late fees.  For this
reason, this account and the information reported will continue to appear on
your credit report until removed by the credit reporting agencies in conjunction
with the Fair Credit Reporting Act (FCRA). 
On
April 7, 2015, you called our Credit Department to dispute your account balance
and on the same date, [redacted] received your letter of dispute
by fax.  In response, they requested that
you complete a dispute notification form, which you did.  I encourage you to contact [redacted] at ###-###-####, to
establish a payment plan, as they have the authorization to negotiate and
accept payments on behalf of Department Stores National Bank. 
 
Thank
you for bringing this matter to our attention and giving us the opportunity to
respond. 
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-####
Extension [redacted]
 
Enclosures / mailed June 18, 2015
 
cc:  [redacted]
       Consumer Financial Protection
Bureau   
       [redacted], Revdex.com

September 10, 2015
 
 
[redacted]
 
re: Revdex.com
Complaint ID:#[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the Better Business...

Bureau. As
a representative of Macy's Executive Office, I was asked to review and respond
to your concerns.
 
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
because of the cancellation of your order #[redacted]. In this instance the
price in the order for your boots was lower than any that macys.com provided.
The vendor did cancel the order. It would not be appropriate for Macy's to
replace the order at that price. In consideration for you and to resolve the
issue, I am sending your original selection compliments of Macy's. You will
have your boots by September 22, 2015.
 
[redacted], thank you for bringing this matter to our awareness and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Cincinnati Revdex.com

We are in receipt of complaint ID# [redacted]. After numerous attempts by phone and by e-mail we have not had any contact with the customer.I welcome the opportunity of speaking with the customer. My office hours are Monday thru Friday 10:00a.m. to 2:00p.m. My phone number is ###-###-####. However,...

based on the above representations, we consider this matter closed. Thank you.William A.Macy’s Executive Office

October 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed...

with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond on behalf of Department Stores National Bank.  We regret any inconvenience you may have experienced as a result of this matter.    In February 2016, Macy’s introduced “Last Act Clearance Pricing” merchandise to our stores making Macy’s a destination for the customer looking for a true bargain on top quality merchandise.  At that time we established a thirty (30) day return policy for Last Act merchandise with proof of purchase.  We did enhance and update our return policies effective September 18, 2017, however; we did not make any changes to the return policy for “Last Act” merchandise.    In review of your purchases made thirty-two days prior to August 31, 2017, the Tommy Hilfiger dress that you purchased on July 29, 2017, was a “Last Act” item as noted on your receipt.  The decision to override the return policy for any store purchase is at the discretion of the store manager.      Macy’s goal is to have professional and knowledgeable associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently both inside and outside of the store.  In regards to your customer service experience in the Mall of Georgia store, I shared your comments and my response with the store management team, so they can follow up with the appropriate action to improve our service quality.    Regarding your phone experience, whenever possible, we prefer to use our own employees in the U. S. to handle customer calls as our primary objective is to provide the highest level of service to customers when they need it.  In some cases, we rely on outside sources for call center support, and some of those outsource vendors do have overseas operations.  These vendors help us deliver a high level of efficient telephone based services.  Please accept my personal apology for the long hold times you described experiencing in your complaint.  Should you wish to speak to a U. S. based representative, you may request to be transferred at any time during your call.   Macy’s has several areas where you can register a store complaint.  You may send one online through macys.com under “Tell Us What You Think”; by calling directly to the store executive office; or by escalating it through our Store Complaints Executive Office at ###-###-####.    [redacted], thank you for your suggestions on how to advise customer’s at the register of our return policies.  You’ll be pleased to know that with our latest return policy changes, we changed our register receipt paper to include our updated policy on the back of each receipt printed at the register and posted the policy throughout the store.   I was sorry to learn that this matter may cause you to close your account and hope that you will allow us the opportunity to mend our business relationship.  Thank you for bringing this matter to our attention and allowing me the opportunity to respond.  Should you have any additional questions, please contact me at the number listed below.   Sincerely,   Janice D. Macy’s Executive Office                                     ...⇄ ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Store Manager, [redacted]

June 20, 2016[redacted]Re:  Revdex.com ID #[redacted]        Macy’s [redacted] account ending in [redacted] – closedDear [redacted]:Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to further address this issue.  I sincerely apologize for the misunderstanding regarding your enrollment with e-billing as stated in our previous letter.  Subsequently, when you requested to close your account on February 22, 2016, our technical assistance department states that you were automatically de-enrolled from the e-bill/paperless option, and we reinstated paper billing statements sent by mail for you as of this date.  As stated in our previous correspondence, all disputed charges were cleared on February 26, 2016, and the account ending in [redacted] was closed at your request with a zero ($0.00) balance as of February 22, 2016.Regarding your request to clear the delinquency from your credit report, as of March 30, 2016, we requested to the credit reporting agencies to delete the late payment history for February 2016 on this Macy’s [redacted] account.  [redacted], we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our business relationship.  As a gesture of goodwill for the inconvenience you have experienced, I hope you will accept the enclosed $100.00 gift card that can be used at any Macy's store or online at macys.com.  Please do not hesitate to contact me at the telephone number listed below if I may be of further assistance.Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]Enclosures /mailed June 20, 2016cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I did accept the Macy's store credit card as per the sign up agreement.  I did not,however, agree to be considered for an [redacted] card.  On the pad, it asked if I would like to consider this card.  I clicked "NO."  I understand now my credit was only run for the Macy's card, but I still do not agree that Macy's just takes it upon themselves to also run a credit check for a card I said No to.  Apparently Macy's needs to fix their system or at least follow their customer's wishes.
Regards,
[redacted]

[redacted]   [redacted]
 
September 1, 2015
 
 
[redacted]
 
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account...

ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding the
interest applied to the above referenced Macy’s account. 
 
According
to the enclosed Department Stores National Bank Credit Card Agreement, interest
is charged on the outstanding balance of your Revolving account until the day
you pay the full balance owed.  For
example, if you have been paying only the minimum payments on your Revolving
balance or you miss a payment due date and you then decide to pay your balance
in full, you will be charged interest on that balance from the first day of the
billing cycle until the date that your payment is received.  This interest charge will appear on your next
statement.  The minimum interest charge
is $2.00.
 
Applying
this billing policy to your Macy’s account, the $2.00 interest charge was for
interest accrued on your account balance between the last bill date of June 11,
2015, and the date (June 21, 2015) that your $76.20 payment was applied to your
account.  As gesture of our goodwill, we
have requested the removal of this $2.00 fee to bring your account to a zero
balance.  We closed your account on
August 21, 2015, as you requested.
 
I am
sorry that the credit representative was unable to remove this fee on August
21, 2015, when you first called about the account balance.  As the representative explained, we updated
our credit system and were not able to successfully access all of the system’s
functions at the time of your call.  It
certainly was not our intention to inconvenience you and I apologize for the
delay in processing your request.
 
Your
continued loyalty is important to us and we are sorry we have disappointed
you.  We understand that you have a
choice in where to shop and I hope you will reconsider the use of your account
in the future.  If I can be of assistance
on another matter, please do not hesitate to contact me. 
 
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures
 
cc:  [redacted], Revdex.com

December 13, 2016[redacted]Re: Macy's Account Ending in [redacted]    Complaint ID [redacted]Dear [redacted]:  I am in receipt of your additional concerns forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I regret any continued frustration you may be experiencing regarding the above-referenced Macy's account.  In my letter dated October 14, 2016, I addressed the purchases, payments and balances on your account from the time it was opened until it charged off on September 29, 2015.  We show a $300.00 payment was received on February 15, 2016.  Your account has been assigned to [redacted], an external collection agency.  You may contact [redacted] directly at ###-###-####.  Sincerely,[redacted] M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]    The Revdex.com     [redacted]

February 14, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.   We were unable to locate any rebate information using your name, telephone number, and email address [redacted].  However, we found two other indivduals at the same address listed above.  I left two (2) voice messages on February 6, 2017, explaining this and that I would need the tracking number that you were provided.  Please contact me at the number listed below to provide more details, and I will be happy to further research.   [redacted], I appreciate your taking the time to bring this matter to our attention and giving me the opportunity to respond. please be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are provided. Your continued business is important to us and I hope you will continue to choose Macy’s for all your future shopping needs.  We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  I look forward to hearing from you at your earliest convenience.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

May 30, 2017    [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy's [redacted] account ending in [redacted] (stolen)...

        Macy's [redacted] account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   Upon review, I found that when you spoke with a representative on April 5, 2017, you advised that you did not make the $802.09 charge on your Macy’s [redacted] account.  We closed the Macy's [redacted] account ending in [redacted], issued you a replacement card with a new account number ending in [redacted], and moved the $802.09 charge to the reissued account.   After we received your complaint, and per our Fraud Department policy, the $802.09 charge was moved back from the Macy’s [redacted] account ending in [redacted] to the stolen Macy’s [redacted] account referenced above.  Be assured that the account will not incur any additional fees or affect your credit report.  In the meantime, please allow up to ninety (90) days for the fraud investigation to be completed.  At that time, you will receive a letter from the Fraud Department under separate cover with their decision including the actions that have been taken.  As of the date of this letter, your Macy’s [redacted] account ending in [redacted] is current with a $258.20 balance.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me. 
Regards,
[redacted]

May 16, 2016[redacted]Re: Revdex.com ID #[redacted] Macy’s [redacted] account ending in [redacted] (Lost-Stolen) Macy's account ending in [redacted] (Lost-Stolen) Macy’s [redacted] account ending in [redacted] (closed) Macy's account ending in [redacted]...

(closed)Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have been caused regarding the fraud on your Macy’s and Macy’s [redacted] account, and for the problems you encountered while attempting to resolve this matter.  Upon review, I found that on November 18, 2015, you disputed the charges on your accounts.  At that time we reported your Macy’s account ending in [redacted] and your Macy’s [redacted] account ending in [redacted] as lost/stolen and a new Macy’s account ending in [redacted] was opened, and a Macy’s [redacted] account credit card ending in [redacted] was issued.  I was disappointed to hear that you called monthly with no resolution to your complaint.  If a charge is determined fraud, any related fees will be removed. I am pleased to convey that on December 15, 2015, we removed the $924.73 fraud charges from your account ending in [redacted].  As of today’s date your Macy’s account is closed with a zero ($0.00) balance.  In addition, on March 17, 2016, we removed a total of the $674.06 in disputed charges, late fees, and interest from your account ending in [redacted].  An error occurred and we credited one late fee twice resulting in a credit balance of $37.00.  I have corrected that error and as of today’s date your Macy’s [redacted] account is closed with a zero ($0.00)balance.  Also, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and [redacted] delete the late payment history for November 2015 through April 2016 on your Macy’s [redacted] account from your credit file.  Kindly allow at least 30 days for the agencies to modify their records to reflect the information contained in our request.  Until then, this letter will serve as confirmation of this request.  [redacted], thank you for bringing this matter to our attention.  There is no excuse for the service you received and I can only apologize on behalf of our organization.  Your business is important to us, as well as appreciated.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com