Macy's

February 5, 2018[redacted]Re:  Revdex.com Complaint ID #[redacted]       Macy’s account ending [redacted]Dear [redacted]:I am in receipt of your additional complaint, which was forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office and since I am familiar with this issue, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).As stated in my prior letter, late fees and interest charges were assessed to your account when you did not satisfy the Minimum Payment Due by the Payment Due Dates, in accordance with your DSNB Credit Card Agreement. Although the fees were properly charged, on January 15, 2018, I removed $88.50 in accumulated fees as an additional courtesy. This lowered the balance on your account, but it did not decrease the required minimum Now Due payment amount.As of the date of this letter, your account has an $887.19 balance due with $135.72 minimum payment due (includes a $80.50 past due amount) due by February 20, 2018. Please understand that in order to lower your minimum payment amount due and to avoid any further fees assessed to your account, you will need to pay the full $135.72 minimum payment due by February 20, 2018.I am aware this is not the resolution you were seeking. Although we like to respond favorably to every customer’s request, that is not always feasible. We are required to maintain and adhere to specific policies and procedures to ensure our customers nationwide receive fair and consistent treatment. If you have any questions on another matter, do not hesitate to contact me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Every single thing written in response to my complaint is a lie. I spoke with a manager of handbags who was a male.  He was not at all in the executive office, and he in no way "offered to connect me to the manager but I hung up."  In fact, he was surly and defensive, and I disconnected the call, as it was not productive. As for the "offer" of Jennifer, she indicated that she was the manager of the store.  She did not in any way indicate that she was the assistant manager.  She most definitely told me that she would refund the cost of the bag as well as permit me to keep it.  I asked her several times, and even told her that it was too generous, and she insisted that I "accept" it and when I asked her if she had the "authority" to do this, she said she was the manager and this was her decision, and insisted that I accept.  The response of this group is so full of lies, that it shows what a disreputable company and store Macy's is, and it is no surprise to me that they provide extremely bad service, and worse customer care when there is a problem. Due to them, I have not had use of this bag, but Macy's has had use of my money.  I rarely shop, and almost never go to this mall.  I have not been back since, and I still have a bag that is unusable, and the sight of it sickens me as it is a reminder of the rude and lying statements of this company.  I bought this weeks ago, yet it sits on a counter in the same bag it was put into, with a security tag attached, and no alarm even went off when I left with it, so that it could have been removed before I left.  They do not care about customers' inconvenience, and the bad "taste" this experience leaves in the memory of the customer, who is most definitely an ex-customer of this relic of modern civilization. I got a call from Dakota B. from Macy's on 9/17.  Despite calling her back and leaving a message, she did not call me back.  I left a curt message today, chastising her for her rudeness, and she immediately called me back.  If she wanted to "help" that was completely negated by her rude behavior, and she only called back as I guilted her into it.  She was rude and abrasive and I wanted nothing more to do with her. This is a company that makes so many mistakes that they have to lie to cover them up.  What this person from Macy's has written is not even remotely consistent with what happened.  I now have to wait a week after returning the bag to see a credit on my acco0unt, and I detest this store so much, and Macy's in general, that I will not ever patronize one of their stores again, and I know it is a matter of time until there are no more Macy's, thanks to the horrendous customer service that instead of admitting mistakes, claims that there are "misunderstandings" when in fact, the only misunderstanding existing is their confusion between the truth and lies. In past on-line transactions, I was extremely overcharged, when ordering "two" of something, I got two of something, but Macy's got the cash for "three" of something and on and on.  It took months to get my money back, and they did not even include packing slips.  I had to go through he executive office, which was surly and rude, and I had to go through [redacted] and [redacted] in order to find the right manager to help me, as the executive office lied then, and lies now, that there is no "supervisor" of their area, and they are "the highest one can get.  That is a lie.  This is a disreputable and dishonest group of people, and I was so overcharged on that order, that I paid hundreds of dollars more than I was supposed to be charged, and they "hide it" by not including packing slips.  I will and have not ever ordered on -line from them, and if anyone is reading this, do not order from them.  They deliberately overcharge for unpurchased items, and by not including packing slips, the "naive" consumer is none the wiser.. And now with this experience, I see that they do nothing but lie and misrepresent things to their own advantage, which means the customer is "blamed" for the very abuse she suffered at the hands of these dishonest, and ethically challenged people.
Regards,
[redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your recent email in which you claim not receiving any packages
for your recent bloomingdales.com order. 
As a representative of Bloomingdale's Executive Office, I was asked to
review and respond to your...

concerns. 
I
was sorry to hear that you feel Bloomingdale's has made an incorrect decision
to not issue credit for a package you claimed not receiving on
bloomingdales.com order number[redacted]-[redacted]-[redacted] 
After a thorough review of your order history, we have decided to
initiate a claim with UPS for the order listed above.  Please allow ten to thirty business days for
your claim to be processed.  If the claim
is paid, your account will be refunded accordingly. If your claim is denied,
unfortunately, no refunds or reships will be issued.  We ask that you please continue to be patient
during this process.
While
the decision we made may be disappointing, we trust you understand the logic
behind it.  We are attempting to be as
fair as possible.  If you have additional
questions or if I can be of further assistance please contact me at the
telephone number below.
Sincerely,
Tonie R.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com of
Cincinnati

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint. 
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns regarding the authorization holds on her account.  I have spoken to [redacted]...

[redacted] directly in
order to discuss resolution for her inconvenience.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

May 6, 2016 [redacted] [redacted] [redacted] Re:  Revdex.com Complaint ID [redacted] Dear [redacted]:We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as...

a liaison, I was asked to respond.  Please accept my apology for any concern this situation may have caused.  While I would have liked to discuss this matter with you personally, my attempts to reach you were unsuccessful.  During my research I confirmed that you have now been contacted by Macy’s Corporate Services.  While I was not given the details, I was informed that your claim has now been resolved.  If this is not the case, please call Macy’s Corporate Services at ###-###-####. [redacted], thank you for allowing me to respond.  If I may be of assistance in the future, feel free to contact me at the telephone number listed below.  Sincerely, Michael J.Macy’s Executive Office ###-###-#### Extension [redacted]  cc: [redacted], Revdex.com

May 2, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.In late August 2015, we underwent a system conversion for the Macy’s credit card accounts and redesigned the credit servicing site accessed through our macys.com website.  Normally we send a monthly update to the credit reporting agencies; however, we temporarily stopped sending a monthly update beginning September 2015 through December 2015.  We resumed monthly updates to the credit reporting agencies in January 2016.  In researching this matter, I found that the billing statement for the period ending August 2, 2015 had a $600.07 balance, with a $110.00 minimum payment due by September 2, 2015.  On August 11, 2015 we received a payment for $50.00, which did not satisfy the minimum payment due and your account was charged an additional $38.00 late fee and $12.66 interest charge.  The billing statement for the period ending September 4, 2015 had a $600.73 balance with a $116.66 minimum payment due by October 2, 2015.  We received your payment of $600.73 on September 24, 2015, which brought your account to a current status.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Michael J.Macy's Executive Office###-###-#### Extension 73381cc:  [redacted], Revdex.com

Re: Revdex.com Complaint ID [redacted]
 
Dear
Ms. Geers: 
 
I
contacted Ms. [redacted] by phone to resolve her complaint and to apologize for any
inconveniences she experienced as a result of her macys.com order #
[redacted].  Our records indicate that a
refund in the...

amount of $70.00 was issued to Ms. [redacted] on May 27, 2015.  The remaining refund of $19.78 was refunded
to her original form of payment on June 15, 2015.   Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]
April 1, 2016
[redacted]
Re:  Revdex.com complaint #[redacted]
        Macy’s account ending in [redacted]
On behalf of Department
Stores National Bank:
Contact Date(s) With Customer:  March 25, 2016
Complaint
Summary:  Ms. Faulkner has had a Macy’s account for
many years and was surprised to find she had a past-due balance when shopping
just before Christmas.  Customer did not
receive her mailed billing statements, and since only uses account
occasionally, had forgot she charged a purchase to her account.  The telephone associate was rude about the
past due amount and customer decided to use another form of tender to make her
purchase.  Customer thinks the charge was
made seven months ago and can’t figure out why she did not get a notice from us
about her account balance being due.
Resolution:  I apologized
to [redacted] and confirmed that we have the correct mailing address on
file.  I also assured her that we send
statements whenever there is any balance on an account.  I reviewed the account billing with her and
verified that the purchases she made on October 23 and 25, 2015, appeared on
her Macy’s statement for the billing period ending November 6, 2015.  The account became past due when we did not
receive any payment for the December 4, 2015, due date.  Additionally, we did not have any mail
returned by the post office undelivered. 
I advised her that the $27.00 late fee applied on December 4, 2015, was
removed on December 23, 2015, when she called and spoke with our telephone
representative.  I assured her that the
service she described receiving from our staff is not typical of the level of
service we strive to provide and thanked her for her feedback.  I apologized for any miscommunication she may
have received and assured her that the account now reflects a current
status.  Ms. Faulkner was satisfied with
our conversation, which resolved her concerns.
Ms. Randi P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely, Bobbie A.Liaison, Omnichannel...

Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
 
 
August 4, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID...

#[redacted]
        Macy’s account ending in [redacted]
 
Dear [redacted]
[redacted]: 
 
I am in receipt of your complaint filed with the RevDex.com.  As a liaison in Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my sincere apology for any frustration you may have experienced due to
the delinquency reported for your above referenced Macy’s account.
 
To clarify, customers are able to make purchases using other credit
cards in any of our stores.  Our records
show that on August 10, 2013, you registered your account on macys.com to
receive only electronic billing statements at your e-mail address
a_[redacted]..  Therefore,
paper statements by mail were discontinued based on your preference.  I confirmed that notification of your billing
statements for the period ending April 27, 2015, through June 27, 2015, were
successfully delivered to this e-mail address. 
However, due to missed payments, on June 30, 2015, your account was
changed to receive both electronic and paper statements, and your June 2015
billing statement was mailed to the above address.
 
When no payment was received for your May 27, 2015, and June 27, 2015,
due dates, your account was charged late fees and interest charges for each
month.  Also a 30-day delinquency was reported
to the credit reporting agencies for June 2015 in accordance with the
Department Stores National Bank Credit Card Agreement.  For your examination, I am sending you a copy
of this response letter along with the Credit Card Agreement and your monthly
billing statements from April 2015, to June 2015, which you should receive
under separate cover, at the above address within seven (7) to ten (10)
business days.  We received your $152.00
payment on July 1, 2015.  Although the
fees were properly charged, on July 8, 2015, we removed $35.00 late fee at your
request.  As a further accommodation, I
have adjusted a total of $29.41 in late fee and interest charges which created
a $64.41 credit on your account.  On July
23, 2015, a refund check for this amount was issued and mailed to your address,
which you should also receive under a separate cover within two (2) weeks. 
 
Regrettably, we are unable to delete the delinquency reported for June
2015 from your credit report because it correctly reflects the payment history
on your account at the time.  As a credit
provider, we are obligated to report the account accurately to the credit
reporting agencies, whether it is favorable or unfavorable.  However, on July 22, 2015, we instructed the
credit reporting agencies to report your Macy’s account as ‘customer disputes
reporting’. 
[redacted], your account is currently closed with a zero ($0.00)
balance.  Thank you for bringing this
matter to our attention and for giving me the opportunity to respond.  If I may be of any further assistance, please
call me directly at the number below.
 
Sincerely,
 
 
 
Monica
O.
Macy’s Executive
Office
###-###-####
Extension [redacted]
 
Enclosures /mailed August 4, 2015
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

May 3, 2016 [redacted] Re: Revdex.com ID #[redacted]       Macy's [redacted] account ending [redacted] On behalf of Department Stores National Bank:   Contact Date with...

Customer:  April 29, 2016. Complaint Summary:  [redacted] had fraudulent charges on her account on November 15, 2015.  She tried to contact us using the number on the back of the card because she was in an endless loop with no option to speak with a person.  She tried for several days but she finally went online and found another number to contact us.  She finally reached a live person and she was told she would receive a new card, fraud paperwork and was not responsible for the charges.  She received the form in January, filled it out, and sent it in.  She's been receiving collection calls and learned her credit score has been lowered.  She wants the charges removed and her credit report corrected. Resolution:  I called [redacted] and explained there is no excuse for the service she received and that I can only apologize on behalf of our organization.  I verified all fraud charges and fees were removed and as of today’s date her Macy’s [redacted] account has a credit balance of $20.00.  She elected to leave the credit balance on the account.  Also, I verified we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion delete the late payment history for January 2016 through April 2016 on her Macy’s [redacted] account from your credit file.  I advised her we report monthly but we do not manage the credit reporting agencies and therefore we have no control on how long they require updating their information.  Until then, this letter will serve as confirmation of this request.  [redacted] stated she was satisfied with the resolution and I thanked her for the courtesy of speaking with me today.  I advised her to contact me directly in the future if I can be of any further assistance. Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Good Evening, Thank you for your response. I was promised credits of $105 in August but have not seen those applied to my account. I am making an attempt to bring my account current and seem to be failing in all ways possible. I am beyond frustrated with Macy's at this point and will continue to file Revdex.com complaints until my matter is resolved. Thank you, [redacted]

April 26, 2016 [redacted] Re:    Revdex.com complaint #[redacted]          Macy’s [redacted] account ending in [redacted] On behalf of Department Stores National Bank: Contact Date With...

Customer:  April 25, 2016                                      ...⇄ Complaint Summary:  [redacted] has been trying to clear a fraud issue with Macy’s for months to no avail.  He called several times and was placed on hold for long periods of time, and the fraud department never returned his call. Resolution:  Customer returned call and I informed him that all fraud charges have been cleared.  I apologized for the delay and advised that any history of delinquency due to this issue has also been cleared.  Customer was very happy with resolution. Michael J. Macy’s Executive Office ###-###-#### Extension cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]  Customer called Revdex.com indicating he is not satisfied with Macy's response and feels that nothing was done to help him. He received no instructions regarding how to handle his concerns and he wants someone to contact him again.

February 24, 2016
[redacted],
We
are in receipt of complaint ID #[redacted] in regards to the quality issues on
the furniture that customer purchased from Macy's. We contacted the customer
and approved to return the furniture for full refund. At this time, Macy's...

will
consider this matter closed.
Thank
You,
Macy's
Executive Office

April 3, 2017     [redacted]   Re: Revdex.com Complaint ID [redacted]         Macy’s credit application   Dear [redacted]:   We are in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank. Please accept my apology for any confusion there may have been in this situation.    My research confirmed that you completed an application for a Macy’s credit account on November 28, 2016. To submit the application, you presented two forms of identification to the associate, and on the touch-pad you entered your Social Security number, annual income, and other required information. At the conclusion of the process, you verified that the information on the display was correct, and then signed the touch-pad signifying that you understood that you were submitting an application for credit.   Your credit application was declined by our credit system on November 28, 2016. However, it was manually reviewed a second time by a credit associate on December 5, 2016, to determine if we could accommodate you and open a Macy’s account. Unfortunately, your application was again declined. In each instance the required letter was mailed to inform you of the reasons your application was declined.   Since it appears there may have been a misunderstanding about what was occurring during your purchase transaction, we have directed the credit bureaus to remove the two inquiries noted above from your credit report. Please allow thirty (30) days for the bureaus to make the necessary changes.   [redacted], thank you for allowing me to respond. If you need assistance on another matter, feel free to call me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

January 06, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case # [redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as...

expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The charges on this card are fraudulent. I did call To report the cars stolen.  I have tried to dispute the charges several times with the phone representives. They keep asking for a payment and will not let me dispute the charges. I want this removed from my credit file. 
Regards,
[redacted]

Dear
[redacted]: 
I am
in receipt of complaint ID number [redacted] for [redacted].  We understand [redacted] concerns and would
like to apologize for the inconvenience this has caused.  Per request, a full credit in the amount of
$108.12 has been issued for macys.com...

order number [redacted].  This amount will post to Macy's account
number ending in [redacted] in the next three business days.  Based on the above, Macy's considers this
matter closed and resolved satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]