Macy's

May 2, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.In late August 2015, we underwent a system conversion for the Macy’s credit card accounts and redesigned the credit servicing site accessed through our macys.com website.  Normally we send a monthly update to the credit reporting agencies; however, we temporarily stopped sending a monthly update beginning September 2015 through December 2015.  We resumed monthly updates to the credit reporting agencies in January 2016.  In researching this matter, I found that the billing statement for the period ending August 2, 2015 had a $600.07 balance, with a $110.00 minimum payment due by September 2, 2015.  On August 11, 2015 we received a payment for $50.00, which did not satisfy the minimum payment due and your account was charged an additional $38.00 late fee and $12.66 interest charge.  The billing statement for the period ending September 4, 2015 had a $600.73 balance with a $116.66 minimum payment due by October 2, 2015.  We received your payment of $600.73 on September 24, 2015, which brought your account to a current status.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Michael J.Macy's Executive Office###-###-#### Extension 73381cc:  [redacted], Revdex.com

[redacted]   [redacted]
November 5, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com Complaint ID [redacted]
   ...

       Macy’s
account ending in [redacted]
On behalf of Department Stores National Bank:   
Contact Date
With Customer:  October 30, 2015, via telephone call.
Complaint
Summary:  [redacted]
[redacted] filed a complaint as an application was processed fraudulently in one of
our [redacted] stores with his personal information.  He asked that all of the fraud charges be
removed and we remove the account from his credit bureau.
Resolution:  I apologized
to [redacted] for this experience he has gone through.  I confirmed that all of the fraudulent
charges have been removed and we have requested the Credit Reporting Agencies
to update their records and remove this account.  He was appreciative of the call.  He also stated he is willing to prosecute the
thieves if we have found them.  I assured
him that we shared that with the fraud team.
Andrea H.
Macy’s Executive Office
###-###-####
cc: [redacted], RevDex.com

We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted].The customer reported  abusive  customer service when she called to locate her Gifts With Purchase(GWP). We have apologized to the customer, expedited the GWPs and advised her when she can expect them at her home....

Further I have provided her my direct contact information if she has additional problems with the shipment.Based on the above we consider this issue resolved. Michele S.OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone: ###-###-####|Email: [redacted] or [redacted]

[redacted]Cincinnati Revdex.com1 E Fourth StSte 600Cincinnati, OH
45202Dear [redacted]: I contacted [redacted] by phone to
resolve his complaint ID 10724131 and to apologize for any inconveniences he
experienced as a result of his macys.com order #[redacted]. Per [redacted], his
return has been...

processed and he was issued the gift card he requested. He
thanked me for following up with him, and I gave him my contact information
should he need further assistance.Based on the above, Macy's considers
this matter resolved and closed satisfactorily.
Sincerely,Colette O.Macy's Executive
Office###-###-#### Extension [redacted]

Problem: During the Macy's [redacted] website transition, I believe error were taking place and not adjusted for accurately. I received a bill via email, which I paid right away. I made sure everything was paid in full at statement end date. After that they said I owed 2.00 in interested and it...

was past due, but I never received a billing email. Matter of fact, when I was transitioned from Macy's to Citi's site I would just get an error. This might be happening to other customers also. Desired Resolution: Billing Adjustment Desired Outcome: billing adjustment for me and make sure their programing is set up correctly so it doesn't happen to others.

Dear [redacted],We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.  Sincerely, Bobbie A.Liaison, Omnichannel...

Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

January 27, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, received a...

response from [redacted] that her issue has been resolved and that she has received her return credit. Based on the above, Macy's considers this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

May 6, 2016 [redacted] [redacted] [redacted] Re:  Revdex.com Complaint ID [redacted] Dear [redacted]:We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as...

a liaison, I was asked to respond.  Please accept my apology for any concern this situation may have caused.  While I would have liked to discuss this matter with you personally, my attempts to reach you were unsuccessful.  During my research I confirmed that you have now been contacted by Macy’s Corporate Services.  While I was not given the details, I was informed that your claim has now been resolved.  If this is not the case, please call Macy’s Corporate Services at ###-###-####. [redacted], thank you for allowing me to respond.  If I may be of assistance in the future, feel free to contact me at the telephone number listed below.  Sincerely, Michael J.Macy’s Executive Office ###-###-#### Extension [redacted]  cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The charges on this card are fraudulent. I did call To report the cars stolen.  I have tried to dispute the charges several times with the phone representives. They keep asking for a payment and will not let me dispute the charges. I want this removed from my credit file. 
Regards,
[redacted]

[redacted]   [redacted]
 
 
August 4, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint ID...

#[redacted]
        Macy’s account ending in [redacted]
 
Dear [redacted]
[redacted]: 
 
I am in receipt of your complaint filed with the RevDex.com.  As a liaison in Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my sincere apology for any frustration you may have experienced due to
the delinquency reported for your above referenced Macy’s account.
 
To clarify, customers are able to make purchases using other credit
cards in any of our stores.  Our records
show that on August 10, 2013, you registered your account on macys.com to
receive only electronic billing statements at your e-mail address
a_[redacted]..  Therefore,
paper statements by mail were discontinued based on your preference.  I confirmed that notification of your billing
statements for the period ending April 27, 2015, through June 27, 2015, were
successfully delivered to this e-mail address. 
However, due to missed payments, on June 30, 2015, your account was
changed to receive both electronic and paper statements, and your June 2015
billing statement was mailed to the above address.
 
When no payment was received for your May 27, 2015, and June 27, 2015,
due dates, your account was charged late fees and interest charges for each
month.  Also a 30-day delinquency was reported
to the credit reporting agencies for June 2015 in accordance with the
Department Stores National Bank Credit Card Agreement.  For your examination, I am sending you a copy
of this response letter along with the Credit Card Agreement and your monthly
billing statements from April 2015, to June 2015, which you should receive
under separate cover, at the above address within seven (7) to ten (10)
business days.  We received your $152.00
payment on July 1, 2015.  Although the
fees were properly charged, on July 8, 2015, we removed $35.00 late fee at your
request.  As a further accommodation, I
have adjusted a total of $29.41 in late fee and interest charges which created
a $64.41 credit on your account.  On July
23, 2015, a refund check for this amount was issued and mailed to your address,
which you should also receive under a separate cover within two (2) weeks. 
 
Regrettably, we are unable to delete the delinquency reported for June
2015 from your credit report because it correctly reflects the payment history
on your account at the time.  As a credit
provider, we are obligated to report the account accurately to the credit
reporting agencies, whether it is favorable or unfavorable.  However, on July 22, 2015, we instructed the
credit reporting agencies to report your Macy’s account as ‘customer disputes
reporting’. 
[redacted], your account is currently closed with a zero ($0.00)
balance.  Thank you for bringing this
matter to our attention and for giving me the opportunity to respond.  If I may be of any further assistance, please
call me directly at the number below.
 
Sincerely,
 
 
 
Monica
O.
Macy’s Executive
Office
###-###-####
Extension [redacted]
 
Enclosures /mailed August 4, 2015
 
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The manager should just refund the gift card to original payments. They've already stolen me and my family's money since Nov 27 without providing working merchandise. Just refund.We will never do business with bloomingdale's, and don't want to travel 40 miles to the store and get insulted again!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
[redacted], and have determined that this does not resolve my complaint.  
I understand that this matter is being looked at by someone in the executive
office; however, I request that they consult their counsel. Since I have
confirmed with an attorney I work with that Macy's reporting is an error
because she cannot be held responsible for anything that she did or did not do
financially during the time that she was experiencing episodes of psychosis,
which is what she was diagnosed with and involuntarily committed. I am
prepared to get an attorney to represent her in this matter since it appears
that Macy's is ignoring the rights of the mentally incompetent. Also, in going
through her mail, I received a letter from Macy’s stating that they have not
been able to get in touch with my mom about this bill. However, I have a chain
of messages to Macy's through the Revdex.com portal showing correspondence on this
debt. Macy’s has responded several times. This account should be in a
compliance hold while this dispute is open. This should also be reporting the
bureaus as disputed. Also, while in this dispute and working on resolving
through the Revdex.com, this account is still accruing interest and fees. I was not
aware that this debt would not be placed on a hold until the investigation is
closed. I am trying to work to resolve this matter. There was also no
collections disclosure at the bottom of [redacted] D. last response, which I
believe is a requirement on all correspondence if they are trying to collect. I request that this be
escalated to [redacted] D.’s supervisor. I would prefer to work with Macy’s
rather than having to get an attorney involved.
Regards,
[redacted]
Paralegal

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your recent email in which you claim not receiving any packages
for your recent bloomingdales.com order. 
As a representative of Bloomingdale's Executive Office, I was asked to
review and respond to your...

concerns. 
I
was sorry to hear that you feel Bloomingdale's has made an incorrect decision
to not issue credit for a package you claimed not receiving on
bloomingdales.com order number[redacted]-[redacted]-[redacted] 
After a thorough review of your order history, we have decided to
initiate a claim with UPS for the order listed above.  Please allow ten to thirty business days for
your claim to be processed.  If the claim
is paid, your account will be refunded accordingly. If your claim is denied,
unfortunately, no refunds or reships will be issued.  We ask that you please continue to be patient
during this process.
While
the decision we made may be disappointing, we trust you understand the logic
behind it.  We are attempting to be as
fair as possible.  If you have additional
questions or if I can be of further assistance please contact me at the
telephone number below.
Sincerely,
Tonie R.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com of
Cincinnati

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Every single thing written in response to my complaint is a lie. I spoke with a manager of handbags who was a male.  He was not at all in the executive office, and he in no way "offered to connect me to the manager but I hung up."  In fact, he was surly and defensive, and I disconnected the call, as it was not productive. As for the "offer" of Jennifer, she indicated that she was the manager of the store.  She did not in any way indicate that she was the assistant manager.  She most definitely told me that she would refund the cost of the bag as well as permit me to keep it.  I asked her several times, and even told her that it was too generous, and she insisted that I "accept" it and when I asked her if she had the "authority" to do this, she said she was the manager and this was her decision, and insisted that I accept.  The response of this group is so full of lies, that it shows what a disreputable company and store Macy's is, and it is no surprise to me that they provide extremely bad service, and worse customer care when there is a problem. Due to them, I have not had use of this bag, but Macy's has had use of my money.  I rarely shop, and almost never go to this mall.  I have not been back since, and I still have a bag that is unusable, and the sight of it sickens me as it is a reminder of the rude and lying statements of this company.  I bought this weeks ago, yet it sits on a counter in the same bag it was put into, with a security tag attached, and no alarm even went off when I left with it, so that it could have been removed before I left.  They do not care about customers' inconvenience, and the bad "taste" this experience leaves in the memory of the customer, who is most definitely an ex-customer of this relic of modern civilization. I got a call from Dakota B. from Macy's on 9/17.  Despite calling her back and leaving a message, she did not call me back.  I left a curt message today, chastising her for her rudeness, and she immediately called me back.  If she wanted to "help" that was completely negated by her rude behavior, and she only called back as I guilted her into it.  She was rude and abrasive and I wanted nothing more to do with her. This is a company that makes so many mistakes that they have to lie to cover them up.  What this person from Macy's has written is not even remotely consistent with what happened.  I now have to wait a week after returning the bag to see a credit on my acco0unt, and I detest this store so much, and Macy's in general, that I will not ever patronize one of their stores again, and I know it is a matter of time until there are no more Macy's, thanks to the horrendous customer service that instead of admitting mistakes, claims that there are "misunderstandings" when in fact, the only misunderstanding existing is their confusion between the truth and lies. In past on-line transactions, I was extremely overcharged, when ordering "two" of something, I got two of something, but Macy's got the cash for "three" of something and on and on.  It took months to get my money back, and they did not even include packing slips.  I had to go through he executive office, which was surly and rude, and I had to go through [redacted] and [redacted] in order to find the right manager to help me, as the executive office lied then, and lies now, that there is no "supervisor" of their area, and they are "the highest one can get.  That is a lie.  This is a disreputable and dishonest group of people, and I was so overcharged on that order, that I paid hundreds of dollars more than I was supposed to be charged, and they "hide it" by not including packing slips.  I will and have not ever ordered on -line from them, and if anyone is reading this, do not order from them.  They deliberately overcharge for unpurchased items, and by not including packing slips, the "naive" consumer is none the wiser.. And now with this experience, I see that they do nothing but lie and misrepresent things to their own advantage, which means the customer is "blamed" for the very abuse she suffered at the hands of these dishonest, and ethically challenged people.
Regards,
[redacted]

January 15, 2016
[redacted]
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. After numerous attempts by phone and
email, we have not had any contact with the...

referenced customer. It appears the
customer has returned the item in question. As a gesture of good will, a $25.00
Macy's gift card is being sent under separate cover. Based on this, we consider
the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Hi [redacted], We are in receipt of Complaint ID #[redacted] regarding the consumer's mattress set return and replacement purchase. Due to delays in providing a previous credit adjustment accommodation to our consumer’s current purchase we have decided to provide a 100% credit adjustment on our consumer’s replacement mattress set purchase. Credit will be issued to the consumer's 3rd party account within 7-10 business days. If the consumer has any questions or concerns, he can contact Macy's Executive Office directly. At this time Macy's will consider this matter closed. Thanks, Macy's Executive Office

[redacted],
 
We
are in receipt of complaint id #[redacted] regarding the issue with the
customer's extended warranty.  We have
spoken with the customer and explained our policy. As an accommodation, we have
sent the customer a gift card to replace the expired voucher. At this...

time,
Macy's will consider this matter closed.
 
Thanks,
 
Macy's
Executive Office

February 5, 2018[redacted]Re:  Revdex.com Complaint ID #[redacted]       Macy’s account ending [redacted]Dear [redacted]:I am in receipt of your additional complaint, which was forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office and since I am familiar with this issue, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).As stated in my prior letter, late fees and interest charges were assessed to your account when you did not satisfy the Minimum Payment Due by the Payment Due Dates, in accordance with your DSNB Credit Card Agreement. Although the fees were properly charged, on January 15, 2018, I removed $88.50 in accumulated fees as an additional courtesy. This lowered the balance on your account, but it did not decrease the required minimum Now Due payment amount.As of the date of this letter, your account has an $887.19 balance due with $135.72 minimum payment due (includes a $80.50 past due amount) due by February 20, 2018. Please understand that in order to lower your minimum payment amount due and to avoid any further fees assessed to your account, you will need to pay the full $135.72 minimum payment due by February 20, 2018.I am aware this is not the resolution you were seeking. Although we like to respond favorably to every customer’s request, that is not always feasible. We are required to maintain and adhere to specific policies and procedures to ensure our customers nationwide receive fair and consistent treatment. If you have any questions on another matter, do not hesitate to contact me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   According to their response, there is an outstanding of $795 that occurred before the fraud took place and I should be responsible for it.  There was a very small amount of purchases I made, and I did make a payment to pay it off. I did mentioned it on the statements I sent them, and over the phone conversations. Therefore, there should not be any outstanding charges.
Regards,
[redacted]