Macy's

They explained they couldn't  give the ring for the price that orginally been on line and I could have it for todays price which was the orginal full price.

December 08, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as...

expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

November 13, 2017   [redacted]   Re: Revdex.com Complaint ID [redacted]   On behalf of Macy’s:   Contact Date with Customer: 11/10/2017   Complaint Summary: [redacted] took her bracelet to the Macy’s store in...

[redacted] Mall to have it repaired. It was then sent to a jeweler. When the bracelet was returned, it was a different bracelet that what was sent in. [redacted] wants the correct bracelet returned to her or a refund.   Resolution: I contacted the store and was informed that the bracelet was exchanged for the correct style and has been sent out to be sized. I called [redacted] on November 10, 2017, and apologized for this situation. She confirmed that the bracelet is being replaced, which resolves this matter.   Michael J. Macy’s Executive Office ###-###-#### Extension   cc: [redacted], Revdex.com

[redacted]   [redacted]
 
July 13, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's [redacted] Account Ending in [redacted]
     Macy's Store Account Ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by the Revdex.com (Revdex.com).  As a representative of Macy's Executive Office, and as I am familiar with your inquiry, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
I was disappointed to learn your email address [redacted] was recently compromised.  However, we do not believe this had an effect on the delivery of the email statement notifications for the billing periods ending March 26, 2015, through May 26, 2015.  Therefore, this matter does not change our decision not to remove the 30 day delinquency reported in May 2015 on your above-referenced Macy's store account ending in [redacted], as the delinquency was not the result of a billing or bank error.
 
As stated in our previous response dated June 30, 2015, we do not have record of a request to change the telephone number on your above-referenced Macy's store account or Macy's [redacted] account in November 2011.  Calls made by our Collection Department are intended as a courtesy to remind you of a recently missed payment, but also represent an opportunity to assist our customers with maintaining a good payment and credit history with us. 
 
In addition, as stated in our previous responses dated June 30, 2015, and June 15, 2015, we will not remove either account holder from the above-referenced Macy's store and Macy's [redacted] accounts, as this account was opened as a joint account on April 27, 2010.  Enclosed is a copy of the signed Macy's credit card application, signed by both account holders.
 
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
 
Sincerely,
 
 
 
Caroline H.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosure

[redacted],
We
are in receipt of Complaint Id# [redacted] regarding the charges to the
customer's account.  To resolve this
issue, we have submitted an adjustment for the price difference between the 2
mattress sets the customer referenced.  A
credit totaling $314.84 will post to...

the customer's account within 10 business
days.  The additional difference in
pricing is due to the WorryNoMore extended warranty attached to the customer's
current order.  Unfortunately, we are
unable to adjust the extended warranty pricing, as this will alter the
coverage. If the customer has any additional questions or concerns regarding
this matter, our office can be contacted directly.
Thanks,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the both the refund and a token for my travels, thank you to Ms. B. for her efforts in resolving this issue.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Dear [redacted], At this time, I have made multiple attempts to contact the customer [redacted] Complaint ID [redacted], by phone and by email. Should the customer still need our assistance, we would be happy to do so. At this time, we will consider this issue closed. Thank you, Kristin...

T.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

[redacted]   [redacted]   October 25, 2017  [redacted] RE: Follow up to Revdex.com Complaint Number [redacted]       Macy’s Account ending in [redacted]  Dear [redacted]:   I am in receipt of your follow-up correspondence filed with the Revdex.com (Revdex.com) which was forwarded to Macy’s Executive Office.  As a liaison in this office, and having previously communicated with you, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank (DSNB).  Please accept my apologies for any frustration or inconvenience this matter may have caused. Thank you for signing up for Macy’s “Thanks for Sharing” program.  I hope that you have found it to be of value.  However, if you are dissatisfied with the program for any reason, let me know and I will be happy to return your money and remove your enrollment from the program. [redacted], thank you for bringing these matters to our attention and giving me the opportunity to respond.  Between this and my original letter to you, I trust I have responded to all of your concerns.  A copy of our previous response dated October 3, 2017, is enclosed for your reference.  If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Sincerely,  Peter D.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc: Revdex.com The Macy's card is issued by Department Stores National Bank.

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. After speaking with the customer I was informed that the rebate office has contacted him and will be sending out the remainder of the rebates that are owed. Based on this information we are considering this matter closed...

satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]     January 5, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s [redacted] account ending in...

[redacted]         Macy’s Store account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended to me during our phone conversation on December 23, 2016.  This letter is a follow up to our discussion.  Please accept my sincere apology for any inconvenience this matter may have caused you.   It is regrettable to learn that on December 22, 2016, your $8,200.00 debit payment was applied to your Macy’s store account ending in [redacted], and not your Macy’s [redacted] account ending in [redacted] as you requested.    I was disappointed to read of the experience you described having when first calling Customer Service on December 22, 2016, for assistance with the misapplied payment.  Upon listening to this call, the Customer Service representative advised you that the payment you made had not yet posted to your account, and informed you it may take up to 48-72 hours to reflect on the account. Please note, the Credit Customer Service Department is unable to make any changes until the payment posts to the account.  Depending on what time of day the payment is made, this process can take up to three days to post, yet normally posts within 24 hours for debit payments. That is why after learning you made the payment in store with a debit card, the Customer Service representative tried to encourage you to go back to the store to correct the issue immediately.   We are sorry we did not provide the customer service experience you expected.  Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention.  I have forwarded a copy of your letter as well as my response to the appropriate Manager so that they may address these issues with the associate involved.  In addition, I have forwarded a copy of your letter as well as my response to the Store Manager so they may address the issues you had with the store associate during your payment process.   The $8,200.00 payment posted to the store account on December 23, 2016, and we requested it be transferred to the [redacted] account that same day.  When we spoke, I advised you that the payment should be available on the [redacted] account by the end of the day, or by Saturday, December 24, 2016, at the latest.  After an unexpected system delay in processing this payment transfer, the $8,200.00 payment posted on December 29, 2016, to the [redacted] account.    Additionally, I advised when reviewing your payment receipts, each receipt will show the last four numbers of the [redacted] account ([redacted]) regardless of which account you are applying your payment; however, to the left of the payment amount the receipt will say “Macy’s Store Account” or “Macy’s [redacted] Account,” indicating where the payment was applied.  We recommend double checking this each time after processing an in store payment.      [redacted], thank you for the opportunity to assist you in resolving this matter.  I apologize for any inconvenience this may have caused you.  If I may be of further assistance in the future, please do not hesitate to contact me at the phone number noted below.   Sincerely,       Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com         Customer Service Manager         [redacted] Store Manager

December 09, 2017[redacted]Revdex.com Cincinnati1 E 4th StSuite 600Cincinnati, OH 45202Re: Response to complaint ID # [redacted].Dear [redacted]: I am in receipt of complaint ID # [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to [redacted] concerns....

Unfortunately, I have been unable to speak to directly to her. I have, however, investigated her concerns. A $200 E gift card was issued on 11/27/17 and used on another order on 11/28/17. I thank Ms. Pierre for bringing this matter to our attention. I remain available to her should she need any further assistance. Sincerely,  Carrie R.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I can't fully accept Macy's response. Because they already know it's their fault and cause so much trouble but they still keep denying, going back and forward so many times, even Revdex.com is involved, cost lot of our time.The issue is clear: Macy's tried to make money by anyway regardless of damaging customers' relationships or violated the law. That's really back. And worst thing was after customer found out, they were so mess. One department apologized and fully refund but late still charged customers. The executive department didn't address the issue and resolve but keep fighting and arguing, and close customer's account, report credit Bureau which had greatly damaged customers' credit. As my former credit was excellent but now is good even around so so.Macy's has done so worst thing. I can't forgive them. They need to response and compensate customer's lost.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you so much. Macy's has responded and fulfilled my requests.Sincerely,[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.     I asked the Manager from Macy for a letter advising me that she could not find any accounts on my name, the manager has been non responsive towards me I have left several messages asking the manager for a letter.  No response.  Thank you [redacted]
Regards,
[redacted]

[redacted]   [redacted]
January 17, 2016 
[redacted]
[redacted]
[redacted] 
Re: Revdex.com complaint ID #[redacted]
       Macy’s account ending in...

[redacted]
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  January 13,
2016 
Complaint Summary:  [redacted] requested that Macy’s
remove fees of $111.60 from his account. He previously paid the account in full. 
Resolution:  I called [redacted] and apologized for any
inconvenience he may have experienced.  I
confirmed for him that all fees had been removed on December 11, 2015 from his
account as he had asked.  Also verified
for him that his account balance is now zero (0) and that account was closed at
his request on August 17, 2015. This resolved his complaint. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

April 29, 2016
[redacted]  
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s store account ending in [redacted] Dear [redacted]:  I am in receipt of your complaint filed...

with the Revdex.com and forwarded to Macy's Executive Office. As a liaison in that office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may have experienced in this situation.  My research found that the check we received did not have any information on it to identify it as intended for your account.  However, we were able to locate the payment of $1,0281.91 after we received your additional correspondence, which included your account number.  The payment was applied to your Macy’s store account on February 20, 2016.  It is shown on your billing statement for the period ending March 3, 2016.  All interest charges have also been removed from your account, leaving your account with a credit of $16.10.  We do not compensate customers for situations of this nature.  I have confirmed there are no delinquencies reporting on your credit report as a result of this matter.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of assistance on another matter, feel free to contact me at the number shown below.   Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 2ND TIME FILING RE: MORE CREDIT I HAVE NOT RECEIVED! Re: [redacted], Acct #: [redacted] To Whom It May Concern: I am writing to you regarding the above account. I have spent numerous hours attempting to resolve this over the phone with false promises. I am a loyal customer. I have spent thousands of dollars at your store and for that I get no customer service. I made purchases using my Macys' credit card and then made returns. Some returns get refunded back to my credit card and for others I receive merchandise certificates. I complete all the necessary paperwork required by your company for the refund each and every time the same way and the refund varies. Furthermore, you intentionally do not list any information on your merchandise certificates so it is next to impossible to figure out what the merchandise certificate is for. It takes time to review all my records and have to track that information down. These merchandises certificates are costing me money in paying your company interest and not to mention my valuable time. This is not acceptable. I have paid some of the balances by having [redacted] Credit Card write a check to you. I am paying interest upon interest. Demand is made here upon you to credited back to my account the following amounts WITH IN 10 DAYS OF YOUR RECEIPT OF THIS LETTER: Issue Date of Certificate Certificate No. Amount 04/03/15 [redacted] 49.03 01/27/16 [redacted] 25.70 01/27/16 [redacted] 43.96 01/29/16 [redacted] 107.24 I am also aware that this is apparently not only happening to me. I have Googled Macys' rip-off credit and see that the same thing is happening to others. Stop stealing people's money. Desired Outcome: I WANT A REFUND AND $5000 FOR MY TIME WASTED WITH THIS AND THE PREVIOUS COMPLAINT I FILED. I HAVE ALSO INCURRED INTEREST ON MY MACY'S CARD AND ON ANOTHER CARD THAT I USED TO PAY OFF MY MACY'S CARD! I'M ABOUT TO CONTACT LAWYERS REGARDING THIS AND FIND OTHER PEOPLE THAT HAVE BEEN WRONGFULLY CHEATED BY MACYS!Regards,
[redacted]