Macy's

September 27, 2016   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who wants to return the mattress for refund. We contacted the customer and scheduled the mattress to be picked up for refund. At this time, Macy's will consider this matter...

closed. Thanks, Sincerely,Macy's Executive Office

June 29, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com Complaint ID: [redacted]Dear [redacted]:  Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response.  As a representative of Macy’s Executive Office, I was asked to further address these topics.  I was sorry to learn of your dissatisfaction with the [redacted] gift-with-purchase items you received, and the service you describe receiving when you presented this issue to the Macy’s store for assistance.  As Mr. J. informed you during your conversation on April 13, 2016, unfortunately gift-with-purchase items are limited in stock and we no longer have the items you received.  As resolution to this matter, on April 15, 2016, Mr. Judd sent you $25.00 in Macy’s Money as an equivalent valued replacement for the gift-with-purchase items we no longer have in stock.  I hope you use this certificate to find a comparable item inside any of our stores. Based on our actions made in good faith, we consider this matter resolved.  If I may be of assistance in another matter, please contact me at the number listed below. Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com      Vice President, Store Manager, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Hi,I am not disagreeing with the fact my payment was late. Nor am I requesting Macy's Card Services aka Department Stores National Bank aka [redacted] misrepresent any reports made to credit bureaus. I am simply informing Macy's I had not received my credit card statement. Regardless of how the statement was delivered. I would be satisfied if Macys can provide screenshots indicating when the credit card statement was actually received by my email account and not rejected by the mail server. As such, I feel my statement indicating lack of receipt of the billing statement justifies my request Macy's remove's the past due reports from my credit reports due to billing issues / technical issues.
Regards,
[redacted]

I accepted an offer to resolve the above noted dispute from Macy's; however, I wanted to confirm that the amount being offered as a refund is in US dollars. I purchased the item in Canadian dollars. I have already received the 43.92 USD but the balance of $156.86 has not yet been sent to me.

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. It appears, after reviewing the order information, that the online issue is already resolved. After numerous attempts to contact the customer I have yet to receive a response, but will remain available to discuss other matters of...

concern. Based on this information we are considering this matter closed. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

June 24, 2015 [redacted] 
[redacted] 
[redacted] re: Revdex.com Complaint ID: #[redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us the Cincinnati Revdex.com. As a representative of Macy's Executive Office, I was asked to respond to your concerns. I have performed a thorough review of our records as they pertain to macys.com order #[redacted]. Unfortunately, I have determined that I cannot provide you with any information or resolution. Your name is not on the orders as the billing customer. Our corporate policy is to only provide information to the billing customer. If the billing customer has any questions regarding the order, we will be pleased to respond. [redacted], I regret that I cannot be of more assistance at this time. If you have any further questions regarding our corporate policies, please do not hesitate to contact me at the telephone number listed below.   Sincerely, [redacted] Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted], We are in receipt of Revdex.com Claim ID [redacted] regarding the consumer’s WorryNoMore Great Give Back voucher.  The vouchers our consumers receive from WorryNoMore have always been valid for use in our furniture, mattress, and rug departments only.  In the past, our Mattress...

Department was known as the Bedding Department, which could possibly be the reason our client thought the certificate could be redeemed in our Bed & Bath Department.  However, we understand there may have been some confusion and we have reissued a new Merchandise Only Certificate for the consumer.  This certificate can be used within any department in store only and has been mailed to our consumer’s home.  It will be in a plain white envelope and will be delivered within 10-14 business days. At this time Macy’s will consider this matter closed. Thanks,   Angela L.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's purchase. As
a one time accommodation, we have processed a credit for the fees attached to
the customer's return. At this time, Macy's will consider this matter closed.
Thanks,
Macy's
Executive Office

[redacted]   [redacted]
November 25, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by the Better...

Business Bureau.  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I am sincerely sorry for the delay in processing a credit balance refund check for the credit on your above-referenced Macy's pre-pay account.  After a recent upgrade to our systems, a problem was identified which temporarily impacted the release of credit balance refund checks on pre-pay employee accounts.  Please know that the problem which prevented the credit balance refund check from being issued has been corrected, and a check for $269.30 was issued on November 12, 2015.  You should receive this check within seven (7) to ten (10) business days of that date.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  Revdex.com
     Complaint ID: [redacted]

[redacted]   [redacted]         December 20, 2016   [redacted]   Re:  Revdex.com Complaint #[redacted]         Macy’s account ending in [redacted]   On...

behalf of Department Stores National Bank:                                     �...⇄   Contact Date(s) With Customer:  December 13 and 16, 2016   Complaint Summary:  [redacted] went into the store on Black Friday to purchase two [redacted] Hamilton Saffiano Leather East West purses. She talked to a sales associate who advised that she would be able to use her coupons towards the purses and they would be $107.58 each. She says when she went up to purchase them the sales associate didn't honor the coupons and was rude and disrespectful. [redacted] wants to purchase the purses for the amount quoted.   Resolution:  I explained that the coupons [redacted] received listed the exclusions which included the [redacted] Hamilton Handbag. The store contacted the customer and offered a 30% discount towards the handbags that they had available.  The store searched the inventory and they no longer had the Large Hamilton Handbag in store or online. I spoke with [redacted] and advised that we no longer had those particular handbags nor would we be able to offer her the requested 70% off discount. [redacted] will check with her sister to see if there is another handbag that she may want. The handbags will not be ordered again.     Ebony M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted] just came in I have my check, case closed.

May 15, 2017   [redacted]   Re: Revdex.com Complaint ID #[redacted]       Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Better Business...

Bureau, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I apologize for any inconvenience you may have experienced regarding this matter.   According to the terms of the DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account.  Furthermore, for any month the balance-in-full is not paid, interest charges are assessed based on the daily balance (including new transactions).  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.    Applying this billing policy to your Macy’s account, the $2.49 interest charge was for interest charged on your account balance between the last bill date of January 24, 2017, and the date (February 16, 2017) that your $178.72 payment was applied to your Macy’s account referenced above. Our records indicate that on April 24, 2017, a credit adjustment of $1.00 was applied to your account.  I have confirmed that a payment of $1.00 was also received on April 26, 2017, creating a credit balance of $1.00 on your account.  You may use this towards future purchases or we will send a Credit Balance Refund Check if the credit has been on your account for sixty (60) days.  If you prefer that a check be mailed sooner, please contact our customer service department at the telephone number on the back of your Macy’s card.   Because the interest charged to the account is correct, I must respectfully decline your request to remove any of the fees.  Our records also do not indicate any return mail for your account.  Please be advised that the address on your Macy’s account differs from the address provided on your written correspondence to our office.   [redacted], I appreciate you bring this matter to our attention and providing me the opportunity to respond.  If I may be of further assistance in the future please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I understand that there is a block on my e-mail address. Can you remove the block then please? I don't understand why it hasn't been removed in response to this complaint rather than closing the case. I assume it was blocked in response to my account being hacked in the past. That issue has been resolved though now, and my account is no longer compromised.
Regards,
[redacted]

[redacted]   [redacted]   July 6, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Coupon exclusions   Dear [redacted]:   I...

am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   We are a company known for having great sales and promotional events, as well as great assortments.  Increasingly in this economic environment, customers are asking for, and responding to coupons they receive in the newspaper, mail, or online. Unfortunately, support for these promotions from our various merchandise suppliers varies greatly, which makes it difficult to offer promotions for blanket use uniformly across the store and is why our coupons and promotions have exclusions. While we understand this may cause some disappointment when a customer wants to buy an item not covered by a coupon, we list the exclusions clearly and prominently on each coupon. The Polo Ralph Lauren Gellar Cargo is excluded; therefore, the sale code did not work when you attempted to use it for your online purchase.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. I am aware this is not the resolution you were seeking. Although we like to respond favorably to every customer’s request, that is not always feasible. We are required to maintain and adhere to specific policies and procedures to ensure our customers nationwide receive fair and consistent treatment. If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com complaint ID #[redacted]
        Macy’s [redacted] account...

ending
in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by
the Revdex.com.  As a
representative of Macy’s Executive Office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.
 
In researching this matter, I found that a systemic
error occurred on August 20, 2015, and a $500.00 payment was withdrawn from your
bank checking account, when your Macy’s [redacted] account balance was
zero ($0.00).  In review of the funds we
withdrew from your checking account, our records show that a request was made
on August 24, 2015, to electronically send $500.00 to your bank, which was
processed on August 27, 2015.  A letter
was sent to you apologizing for this error.
 
We sincerely regret any frustration this matter may
have caused you, and for the problems you encountered while attempting to
resolve this issue.  There were no fees
charged to your account; therefore, I must decline your request to refund you a
fee that we would charge if your account had gone past due.
 
We recently underwent a scheduled credit system update
for the Macy’s credit card accounts and redesigned our macys.com website, and
customers were unable to access account information through macys.com.  To clarify, our representatives did not have
access to system letters, at that time, which prevented the ability to send you
an email to confirm your account had been closed.  I confirmed that on August 24, 2015, an email
was sent to you advising that your account was closed as you requested.  Be assured that the service you described is
not typical of the level of quality customer service that we strive to provide
and Macy’s does not participate in fraudulent or unethical business practices
of any kind.
 
I appreciate your taking the
time to bring this matter to our attention and giving me the opportunity to
respond.  Please know that I regret you
closed your account.  As a gesture of my goodwill, I am sending you under
separate cover a $50.00 Macy’s gift card to use at any of our stores or online
at macys.com.  You should receive this
within seven (7) to ten (10) business days. 
If I may be of further assistance, do not hesitate to contact me at the
telephone number listed below.
 
Sincerely,
 
 
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com  
American Express
is a federally registered service mark of [redacted] and is used by
Department Stores National Bank pursuant to a license.  The Macy’s [redacted] Card program is
issued and administered by Department Stores National Bank.

[redacted]   [redacted]
April 7, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us...

by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns.  I had hoped to speak with you personally, but
my attempt to reach you was unsuccessful. 
I
was disappointed to learn of the problems you encountered with the merchandise
you ordered through our website at macys.com for pick-up at the [redacted]
Macy’s store on January 23, 2016.  Please
be assured that the service you described receiving from our staff is not
typical of the level of quality customer service that we strive to
provide.  We appreciate your bringing the
situation to our attention, and I apologize for any inconvenience or
frustration you may have been caused. 
Upon
review, I found that our Internet Executive Office arranged to have the correct
hat shipped to your home.  I also
contacted the [redacted] Macy’s District Office and learned that an apology
letter for this situation and $100.00 in Macy’s Money certificates were mailed
to you on February 4, 2016. 
Additionally, our District Vice President also mailed a $62.00 check to
reimburse you for travel costs on February 10, 2016.  
[redacted], your continued loyalty is important to us and we are sorry if we have disappointed
you.  I am glad you were able to resolve your
concerns with our District Office and I hope this won't keep you from shopping
with us in the future.  If I may be of
assistance on another matter, please feel free to contact me at the telephone
number listed below. 
Sincerely,
 
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com
       Vice
President, Macy’s [redacted] District
       Store
Manager, [redacted] Macy’s

Revdex.com:
 Hello good guys at Revdex.com in Cincinnati, I just logged in my case to respond to an the response to the other party. However, I could not type in any message. Yes, I clicked on 'I accept Response' but when I wanted to type that I need a few more days [I just came home from a clinic] the area where I am supposed to type in is not accessible no matter how many times I click on it. All I wanted to say is that I WILL SEND the information requested by Macy's. Please, give this old man a few more days. He WILL RESPOND as requested. I sincerely appreciate your understanding,   [redacted]

August 17, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com complaint ID [redacted] 
        Macy’s account ending in [redacted]
 
Dear...

[redacted]: 
 
We are in receipt of
your recent complaint filed with the Revdex.com and forwarded to
Macy’s Executive Office, where as a liaison, I was asked to research and
respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this
situation regarding your account may have caused. 
 
My research
confirmed that our website has not had any issues with processing electronic
payments.  We also offer customers other
methods to make a payment to their account. 
For example, they may be made in any store, by mail, over the phone, and
many banks also allow their customers to schedule payments through their
system.  Our records show that you have
previously taken advantage of making payments by telephone with a credit
associate. 
 
I verified that
payments were missed for the billing periods ending July 1, 2015, and August 1,
2015.  We received your telephone payment
of $74.57 on August 6, 2015, and a late fee credit of $18.00 was also processed
on that date, bringing your account to a zero ($0.00) balance. 
 
We are unable to
remove any additional late fees at this time as they were correctly applied to
your account.  If you have documentation
that supports your attempts to make payments online, please call me and I can
speak to you about how you may provide the documentation referenced in your
complaint.  While I understand that this
is not the resolution you were seeking, we are required to adhere to certain
policies and procedures so that our customers nationwide receive fair and
consistent treatment.  Feel free to contact
me at the telephone number listed below if I may be of any additional
assistance. 
 
Sincerely,
 
 
Michael J.
Macy’s Executive
Office
###-###-####
Extension [redacted]
 
cc:  [redacted], Revdex.com

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The response outlined in the Macy's letter from Rhea Belyeu, dated April 19, 2017, is not accurate for several reasons. First, Macy's contacted and reported to me, the fraudulent charges which I had no prior knowledge of. The account ending in [redacted] was closed, however, the fraud charges were split up and transferred on to the new account ending in [redacted], why? Then, that account ending in [redacted] was closed and again the fraud charges were split up and transferred to the second new account ending in [redacted], why? At that time, Macy's reported the fraudulent charges on the current account ending in [redacted] to the credit reporting bureaus causing my credit score to drop 87 points and my credit report stating Delinquent, Derogatory and late payment.Additionally and based on the Macy's response letter, accounts ending in [redacted] and [redacted] are still listed on my account and showing fraudulent charges in excess of $644.23. This dispute has been ongoing with Macy's for over four months now since December 16, 2016 and it is still not resolved. That is why I contacted the Revdex.com for assistance in this matter. I have contacted Macy's on many occasions from December 2016 through yesterday, and spoken with over ten Macy's representatives and still the accounts are not correct.To assist with bringing this matter to a close, I would like Macy's to remove the fraudulent charges still listed on the accounts and remove my name and history from the two fraudulent accounts ending in [redacted] and [redacted]. I would like Macy's to clear their records of any negative, delinquent, derogatory status with this issue and contact [redacted], [redacted] and [redacted] bureaus to request they delete any negative, delinquent, derogatory and late payment history associated the Macy's accounts.I thank the Revdex.com and the staff for the assistance they provide to people in need of help. I look forward to hearing from you soon.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have been a loyal customer of Macy's for a very long time. To receive this type of treatment is very disappointing. The data provided in the response from Macy's is inaccurate. For example, I can not be late on the 2nd of the month because that is the actual due date. In addition, the information regarding being late on a payment (not missing it for the whole month, not allowing the payment to be 30 days or more late) was not given to me. Again, this account has been closed over a year, and as long as I am making the agreed payments, not sure why I should be charged interest. I feel as if this is another scheme to get over on consumers.
Regards,
[redacted]