Macy's

[redacted]   [redacted]
November 30, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am in receipt of your
complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. 
We appreciate the time you
took to contact us about the information listed on your credit report for the
above-referenced Macy’s account.  Please
accept my personal apology for any inconvenience or frustration you may have
experienced regarding this matter.
Under federal law, with every
request to increase an account’s credit limit, we must determine the
applicant's ability to repay additional credit. 
This is accomplished by reviewing the annual income and monthly expense
information you provide, along with the minimum payments due on all existing
loans as they appear on your credit report. 
Although you may have received limit increases in the past that did not
require a review of your credit report, you specifically requested a credit
limit increase from $1,500.00 to $3,000.00 on October 21, 2015, which required
a credit bureau review (inquiry).  We
truly regret that the phone representative with whom you spoke with did not
adequately explain the nature of this credit inquiry.
Kindly note, credit reports
are completely managed by the credit reporting agencies, and we have no control
over how your credit score is calculated. 
Since there was no fraudulent activity or bank error, we are unable to
remove the inquiry from your credit report. 
I realize this is not the resolution you are seeking.
  
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
reply.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our attention
to areas in which we can improve our service quality.  I am sorry we disappointed you and we hope to
better meet your needs in the future.  If
I may be of additional assistance, please do not hesitate to contact me. 
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com
       Manager,
Macy’s Credit and Customer Services

April 20, 2018  [redacted] Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office I am responding to the complaint regarding the terms of purchase for your [redacted] gown....

You have my sincere apology for any concerns surrounding that offer. Upon reviewing your issue I have issued the requested sales price adjustment of 50%. You should view this on your account within a few days. Certainly, we regret that the gown you prefer was not available in perfect condition. This is a lovely gown. Hopefully, you will enjoy the benefits of having a Macy's account in the future. Thank you for bringing this matter to my awareness and allowing me to address the issue. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### cc: [redacted], Cincinnati Revdex.com

June 02, 2017[redacted]Marketplace Resource ConsultantCincinnati Revdex.com re: Revdex.com Compliant ID ([redacted])Dear [redacted]: I am in receipt of complaint ID: [redacted]. After several attempts at resolving the issue, we are unable to further accommodate [redacted]. We have apologized to her and have offered alternatives for returning any unwanted merchandise. [redacted] disagrees that this is an appropriate resolution. However, we do not believe any additional consideration is warranted. Based on the above, Macy's must now consider this matter closed.Sincerely,Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

[redacted]   [redacted]
November 16, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
     Bloomingdale's
account ending...

in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Bloomingdale’s Executive Office by
the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of FDS Bank. I
apologize for any inconvenience you may have experienced with this issue.
In
reviewing the status of your $217.16 credit balance, we were advised by the
Backline Adjustments team that there was a system issue which has delayed the
processing of all Credit Balance Refund requests.  This system issue is now corrected and a
Credit Balance Refund check in the amount of $217.16 was issued on November 13,
2015. 
[redacted],
I apologize for the length of time it has taken to resolve this issue.  Thank you for bringing this matter to our
attention and giving me the opportunity to respond.  If I may be of additional assistance, please
contact me at the telephone number listed below.
Sincerely,
Janice D.
Bloomingdale's Executive
Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They need to stand by what they said and sent gift card or new check for amount! 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]  Dear [redacted]: This email is to acknowledge the receipt of your Revdex.com complaint ID [redacted]. As a representative of Macy's Executive Office, this complaint has been assigned to me for review and...

response. While we have not spoken directly, I have investigated your complaint as it pertains to your bloomingdales.com order #466534048. The merchandise you ordered was priced at $210 on the day of your purchase. You were given a 40% discount on the price with our 'deal reveal' promo. Final purchase price $126.00 plus tax. It is our policy that only one promo code may be applied to each order. The extra 20% discount you requested was not able to be applied due to this policy. Furthermore, the promo code used was not able to be combined with any other offer. Please also note, you have received the lowest price for this merchandise. Based on this, Macy's considers this matter closed and resolved. Sincerely,   Colette O.Bloomingdale's Executive Office###-###-#### Extension [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] I am working with Steven to keep an eye on my accounts, but the problem is far from solved.  I am told it is a major glitch in Macy's system.  If it is taking this long, (more than 2 months), to fix their system, then Macy's has some SERIOUS BIG TIME ISSUES!  Steven has been extremely professional and courteous in regard to this enormous problem and I sincerely appreciate his help.  I know that he IS NOT responsible for this fiasco and I sincerely hope Macy's appreciates what he is dealing with and how well!  The complaint will stand.  If Macy's ever gets their act together and the problem is finally resolved, the complaint will remain.  I do not consider it wise to withdraw a complaint for a problem of this MAGNITUDE when it should never have happened. The problem should have been resolved in a quick, decisive move. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's has not addressed the issues of the dispute. They have simply shared where they keep their new policy in the store and assume that we have shopped there to have seen the new displays. The new displays were not provided during the time of purchase so they are null. They have not provided any type of resolution for the current issue mentioned and their entire response is explaining how they are supporting returns currently and not providing any solution for us consumers who have purchased under their old policy that state "Return disappointing Macy's purchases whenever, forever. If you still have the receipt, you'll get a full refund". We have kept all documentations that supports that Macy's has breached their contract and is involved in fraudulent activity to consumers and because they are not providing any type of resolution, we are willing to take matters to court.       
Regards,
[redacted]

October 29, 2015
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com Case #[redacted]
Dear
[redacted]: 
Dear
[redacted],
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I cannot review the response made by the business in reference to complaint ID [redacted], and have determined that since there is no apparent response, this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WHERE is the response?
Regards,
[redacted]

December 15, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #. We have spoken to the referenced customer
and have resolved all matters as...

expressed in the complaint. Based on this, we
consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

[redacted]   [redacted]  [redacted]     December 30, 2016     [redacted], [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint...

forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns.  Thank you for the courtesy you extended to me during our telephone conversation on December 22, 2016.  This letter is to confirm our discussion.  Please accept my apology for any inconvenience this matter may have caused you.   We are a company known for having great sales and promotional events, as well as a great assortment of merchandise for sale in our stores and online through macys.com.  Increasingly in this economic environment, customers are asking for – and responding to – coupons they receive in the newspaper or mail. Unfortunately, given the wide range of merchandise we offer, some items are excluded from our coupon offers.  While we understand this may cause some disappointment we clearly list the exclusions prominently on each coupon.  Our ability to offer certain premier brands is based on contracts established between Macy’s and select vendors.  We are obligated to uphold these unique agreements which prohibit us from discounting their merchandise.    In reviewing your receipt, the coupon did not apply to all of the items you purchased.  As we discussed on December 22, 2016, the subtotal that was eligible for the coupon to be applied was $80.00, which qualified your transaction for $15.00 off a $50.00 purchase.  Regrettably, the $33.75 [redacted] item was excluded from the coupon applied to your purchase.  As a gesture of goodwill, I have included $10.00 in Macy’s Money to be used toward your next purchase at any of our Macy’s store locations.  Please note, it cannot be redeemed for cash, or used toward a prior purchase.   I was disappointed to learn you felt rushed when the cashier kept your coupon, and then the store manager openly applied it toward the next customer’s purchase.  Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention.  Accordingly, I have forwarded a copy of your complaint, as well as my response, to the Store Manager to further address your concerns with the associates involved.    Please be advised, we offer many coupons, each with their own unique requirements and exclusions, ranging from a single use voucher, to an all-day shopping pass.  For those coupons intended for a one time use, the cashiers are advised to retain them after they are redeemed.     [redacted], thank you for the opportunity to address your concerns.  Your continued loyalty is important to us, as well as appreciated.  Thank you for your offer of sending gifts to Macy’s employees, yet it is not necessary.  If I may be of additional assistance in the future, please do not hesitate to contact me at the phone number noted below.   Sincerely,     Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed December 30, 2016   cc:   [redacted], Revdex.com         Store Manager, [redacted]-[redacted]

I purchased [redacted] shoes at :     Macy's [redacted]  [redacted]  [redacted]    date:  121/03/15 This info was shown on my initial complaint form. [redacted] [redacted]

[redacted]   [redacted]
November
2, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:    RevDex.com ID #[redacted]
        ...

Macy’s
[redacted] account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept my sincere apology
for any frustration you may have been caused regarding the missing payment and
for the problems you encountered in trying to resolve this issue.
On August 17, 2015, when you made a $25.00 in our
Macy’s [redacted], PA store an error occurred and the payment was not posted
to your account.  For clarification, the
information originally sent from your bank was not sufficient to locate the missing
payment.  I am sorry for any
miscommunication from our representatives and that no one contacted you as
promised, however, I am happy to advise that with the information I received on
October 27, 2015, the payment was located and you will see it reflected on your
November 2015 statement. 
My research revealed that you spoke with a
representative on September 29, 2015, who removed a $25.00 and $38.00 late fee
as you requested.  This credit was
reflected on your October 20, 2015, billing statement (copy enclosed).  On October 27, 2015, an additional late fee
of $27.00 and interest of $0.63 and $2.47 were also removed as a courtesy. 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated.  Please do not
hesitate to call me at the telephone number listed below if I may be of further
assistance.
Sincerely,
Rhea
B.
Macy's
Executive Office
###-###-#### Extension
[redacted]
Enclosure / mailed Nov. 2, 2015
cc:     [redacted], Revdex.com

[redacted]   [redacted]       June 2, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         [redacted] Coffee Brewer   Dear [redacted]...

[redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   I was hoping to speak with you regarding this matter, but I was unsuccessful in reaching you.  I was able to leave several messages for you on May 26, 2017, and May 30, 2017.  I regret to hear that the coffee brewer is not working properly.  To clarify, our return policy states that we will accept merchandise for return within one year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect).  Be assured that I will be happy to research your concerns, but ask that you provide me the proof of purchase for the coffee brewer.  You may send it to my attention at the address listed above or fax it to ###-###-####.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. Please be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are provided. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
    July 12, 2017     [redacted], [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your additional complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, and since I am familiar with this issue, I was asked to review and respond to your recent concerns on behalf of Department Stores National Bank.   While I understand your continued frustration regarding the charges made on your Macy’s accounts, our Fraud Department denied the latter two cases from April 7, 2017, and June 20, 2017, due to the reasons noted in my prior letter dated July 3, 2017. I forwarded your most recent complaint to our Fraud Department, and their position has not changed. As previously stated, there were several reasons for these denials, including the fact that our notes show that you made a statement that the charges could have been made by your ex-wife. Please know, however, that, even if you had not made the statement regarding your ex-wife’s use of your card, our Fraud Department has determined that the other reasons for the denial are sufficient to determine that the charges at issue were not fraudulent. If you have evidence that you can provide to us to substantiate your claim of fraud, please feel free to send that evidence to me. Absent additional information, we are unable to remove the charges from your Macy’s account.   Thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respond. If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

December 10, 2015
[redacted]
 
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's ExecDutive...

Office, I was asked to review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
when your gift with purchase was not sent. Upon researching like orders I did
determine the appropriate gift. In respect and consideration Macy's has sent
you one [redacted].
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. Please do not hesitate to contact me at the telephone
number listed below if I can be of further assistance.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
32313
cc: [redacted], Cincinnati Revdex.com

[redacted],
We
are in receipt of the rebuttal for Claim ID #[redacted].  In reviewing the customer's account, we have
verified the refund posted on 1/12. 
Also, we have submitted another adjustment for the delivery fee applied
to the original purchase. This adjustment should post to the customer's
original form of payment within 14 business days.
Thanks,
Macy's Executive Office

September 04, 2015
 
 
[redacted]
1 West 4th Street
Cincinnati, OH 45202
 
Re: Revdex.com
Complaint Number [redacted]
 
Dear
[redacted]: 
 
I
spoke with [redacted] by phone on 9/3/2015. Unfortunately, [redacted]
did not agree with our decision to decline any further discounts. It is within
our purview to establish a sound business practice based on the facts and
circumstances, and this decision will not be reversed.  We consider this matter closed.  Please let me know if you have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-####Extension [redacted]