Macy's

Good day,Can I add to the complaint? Today I received a letter from Macys protection services stating my account was closed for 1 or more of two reasons,1. my account was more than 90 days late (not true).2. my account was suspended ( I closed my account & Glad I did).

Store location where all returns and purchases were processed [redacted], I paid at several counters, mainly [redacted] and housewaresReceipt from original purchase of hoodie and headphonesthey didnt give it to meReceipt from return of hoodie and headphonesthey didnt give it to me

February 02, 2018[redacted]Dear [redacted]:I am writing in regards to the Revdex.com complaint ID# [redacted]. We do apologize for the inconvenience this has caused.I confirmed with credit that the account has been re-opened to cover the purchased furniture. I do...

apologize, because this is not your account I am unable to discuss the details. You can give my contact information to your daughter, Melissa and I will be happy to assist her with the account.I have been watching the sales check in question to make sure the authorization does not change before the delivery is completed on 2-10-18. As of today it is still authorized.I am truly sorry I am unable to accommodate your request to honor a full refund for the final piece being delivered on 2-10-18. Although, I did request discounts off each sales check giving your daughter a credit of $ 429.83 tax included for the inconvenience this has caused. Please allow up to 5 business days for the credit to post to the original form of payment. The credits will post separately $160.34, $84.53, $75.69 and $109.27. The final adjustment will post after the delivery on 2-10-18.Macy's finds this matter resolved.Sincerely,Macy's Executive Office ###-###-####

[redacted],We are in receipt of complaint ID#[redacted] regarding
the customer's extended warranty. We have discussed the issue with the customer
and we have agreed to submit an adjustment for the fee applied to the
customer's order. Macy's will consider this matter open until the customer is
completed...

satisfied.
Thanks,
Macy's Executive Office

June 13, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com....

 As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended during our phone conversations on May 31, and June 3, 2016.  This letter is a follow up to our discussion.In researching this matter, I found that the billing statement for the period ending December 25, 2015, had a $277.14 balance, with a $27.00 minimum payment due by January 22, 2016.  On January 12, 2016, we received a cash payment of $200.00 that your husband had processed, resulting in a $79.14 balance, with a $27.00 minimum payment due by February 22, 2016.  We received a payment by phone on February 21, 2016, in the amount of $30.00 that was returned as “unable to locate,” which we confirmed on June 3, 2016, that the checking account number entered was incorrect.  The payment was returned on February 26, 2016, and your account was charged a $27.00 late fee, a $2.03 interest charge, and a $27.00 return check fee in accordance with the terms of the Department Stores National Bank Credit Card Agreement.  However, the $27.00 return check fee was removed on this same day. The billing statement for the period ending February 24, 2016, had a $51.14 balance with a $27.00 minimum payment due by March 22, 2016.  We received a payment by phone on March 21, 2016, for the amount of $54.00, using the same checking account information that was saved in our system from your February 21, 2016, payment.  Since the checking account information we had on file was incorrect, the $54.00 payment was returned as “unable to locate,” which resulted in a $27.00 late fee and a $2.00 interest charge.  The payment amounts of $30.00 from February 21, 2016, and $54.00 from March 21, 2016, were not deducted from your bank account. On April 2, 2016, a collections representative removed two $27.00 late fees as a courtesy during your telephone call.  On April 21, 2016, we received notice of your missing payment dispute for the amount of $57.91.  Our payment research team investigated the dispute and confirmed this amount was for a purchase made on March 16, 2016, in our [redacted] location for [redacted] and [redacted] products.  This purchase was paid for with your [redacted] debit card ending in [redacted].  I have enclosed a copy of your billing statements from December 25, 2015, through April 25, 2016, as well as your receipt for the $57.91 purchase as reference.  On May 18, 2016, I removed the remaining late fee of $27.00, and have cleared our internal records of any delinquency associated with this issue.  Moreover, we have requested that [redacted], [redacted], and [redacted] delete the delinquency for March 2016.  Kindly permit the agencies thirty (30) days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request.  As of the date of this letter, your account is open with a current balance of $25.43. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com

[redacted]   [redacted]   June 13, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]...

        Macy’s account ending in [redacted] (stolen/closed)   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   Please know our customer’s security is a priority for Macy’s.  In reviewing the notes on your account, I found that you had a password reset link sent to you on April 14, 2017, and on May 17, 2017, as you were locked out of your online account.  Please know that we have no evidence that any of our systems containing usernames and passwords have been compromised within the past two years.  It appears that someone who had access to your username (your email address) and password logged in to your macys.com profile to make the fraudulent purchase.  Unfortunately, a side effect of the many recent data breaches at other companies is the access criminals have to consumers’ data, including usernames and passwords. Criminals then gain access to other websites using the stolen usernames and passwords.    Our records indicate that on May 17, 2017, our Fraud Department was notified that you did not place the $84.00 macys.com order.  Because the package had already been shipped, we were unable to re-route it.  To clarify, our Fraud Department’s first priority is to process the necessary security closures, and initiate a fraud claim.  Accordingly, the Macy’s account number ending in [redacted] was reported stolen and you were issued a replacement card with a new account number ending in [redacted], and the $84.00 charge was moved to the reissued account.  On May 23, 2017, the $84.00 charge was moved back to the stolen account.   I am pleased to convey that on June 5, 2017, the transaction was deemed fraud and a request was sent to [redacted], [redacted] and [redacted] to delete the old account from your credit report.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.   Thank you for taking the time to bring this matter to our attention and allowing me the opportunity to respond.  It is not Macy’s practice to compensate or make any billing adjustments to a Macy’s account for a situation such as this.  If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
March 18, 2016
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in
[redacted]
    Complaint ID: [redacted]
Dear
[redacted]: 
I am
in receipt of your...

complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
I
regret any concerns you may have experienced with the account referenced
above.  Upon receipt of your complaint I
reviewed the information Macy's is reporting to the three major credit
reporting agencies.  The credit bureaus
are showing the same account twice.  One
account number references the revolving account (type 20) at the end of your
account number ([redacted]).  The other
number reflects the last digits of the account number as shown on the credit
card, including a security number ([redacted]).
We
have requested the credit reporting agencies delete the account number ending
in [redacted].  Please allow up to thirty
(30) days for the agencies to modify their records to reflect the information
contained in our request.  
This
account ending in [redacted] charged off on May 2, 2015, with a balance of $1,324.33,
and is currently assigned to [redacted] an outside collection
agency, for the outstanding balance. 
Please contact [redacted] at ###-###-#### to establish
payment arrangements.
Please
do not hesitate to call me at the telephone number listed below if I may be of
further assistance.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]
     The Revdex.com
   [redacted]  
The Macy's card is issued by Department Stores
National Bank.
                                        ...⇄ This is an attempt to collect a debt and any
information obtained will be used for that purpose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
May 4, 2017Cincinnati Revdex.com [redacted] 1 E 4th Street #600 Cincinnati, OH 45202Re: Complaint ID # [redacted]Macy's Executive Office ResponseDear [redacted],This letter is in response to correspondence I received from Alison Grier form Macy's Executive Office on April 24, 2017. Upon reviewing this response, I feel that Macy's has not addressed the issues in the dispute nor has Macy's met the agreement they outlined in their response.When I first spoke with Alison over the phone on January, 2, 2017, she informed me that they found the charges on my Macy's account to be legitimate after a thorough investigation. Due to the fact that have been a victim of a similar incident on behalf of Macy's, I disagreed with the assessment that this investigation was thorough. The Macy's department store in which this transaction took place has video Surveillance cameras. I requested that these tapes be pulled to confirm the visual evidence of this transaction. It is to my understanding that the purpose of these cameras is to protect Macy's in the event of theft or other incidents arising out of dispute with the company. Given the nature of this complaint in conjunction with this being the second transaction I have been accused of not providing payment for, I find my request to have the surveillance reviewed to be not only reasonable but pertinent to finding a resolution to this dispute. In addition to my concern that this did not constitute a thorough investigation, I am equally concerned with the scare tactics used in attempt to force me into making an immediate payment as well as the lack of follow through on a verbal commitment received from Alison that would have moved us closer to a resolution.During this conversation, Alison initially informed me that they would be removing all late fees and interest charges. However, I would be required to make a payment before the end of business on January 2, 2017, or I would be begin to incur new late fees. I voiced my concern regarding the damage done to my creditas well as the legitimacy of the investigation. She then retracted her initial statement of payment being due that day and gave me a new deadline of January 4, 2017. Alison also assured me that any damages to my credit would be repaired. She informed me that process could take up to a month to process with the credit bureau. I informed her that until the credit bureau reflected that the damage to my Credit had been repaired, I was not going to entertain the thought of giving Macy's any form of payment.Over the Course of the next couple months, my credit continued to plummet even further. I then reached back out to you on March 29, 2017 to inform you what had transpired. On April 4, 2017, received another phone call from Alison. Her response on April 24, 2017 refers to this phone call as "Courtesy" on my due date. In reality, this call was a follow-up to my response of dissatisfaction with the lack of goodwill on behalf of Macy's that I expressed in writing to you on March 29, 2017. During my Conversation with Alison on April 4, 2017, reiterated my dissatisfaction that resulted from Macy's not following through with their verbal Commitment made to me on January 2, 2017. In effort to offer a final resolution on April 4, 2017, I told Alison I would be willing to pay Macy's whatever their purchase cost of the luggage was from their supplier. She regretfully declined my offer.It is unfortunate that we have not been able to come to an agreement on how to resolve this complaint. I feel that what I have requested from Macy's is reasonable and warranted. Macy's has time and time again not followed through with their end of the bargain, yet the communication receive from Alison raves about the "goodwill" have received on their behalf. My final offer to pay Macy's the price they paid their supplier for the luggage stands so long as my credit is fully repaired. This is my final offer on this matter. I have already spoken with an attorney and am prepared to take legal action on this matter if I'm forced to. I hope it will not come to that.Sincerely,[redacted]

[redacted]   [redacted]
April 1, 2016
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
Re:       Revdex.com ID...

#[redacted]
            Macy’s account ending in [redacted]
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  April 1, 2016
Complaint
Summary:  [redacted] closed her account and paid her
balance in full.  She continues to
receive statements saying she owes interest. 
She tried to call twice but she was put on hold for so long she had to
hang up.  She wants the bills to stop.
Resolution:  I contacted [redacted] by phone and apologized for her experience and for the delay in
responding to her complaint.  I verified the
interest has been removed and the account has a zero balance.  I also verified she will not receive any more
statements.  I expressed my
disappointment this issue had caused her to close her account and I gave her my
direct number if she has any other concerns or questions.  [redacted] indicated she was satisfied with
the resolution.
Rhea B.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], RevDex.com

Dear [redacted], I am in receipt of complaint ID [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this information, Macy's considers this matter closed and resolved. Thank you,Kristin T.OC Operations Support Pres, Omni Channel Escalation Team | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

I’ve returned Macy’s calls 5 times and gotten no ware a Teresa called stating I returned a couch 3 or 4 Years ago I corrected her I paid $3,000. For a couch due to a bad back rather than replacing it they repaired it but leaving boards by arms I still have that couch I should have gone to the Revdex.com at...

that time reminding me only Confirms they have no respect for customers please contact them advising to take my complaint seriously

This response is being offered on this complaint along as a response to the Cars.com website
and the Jake Sweeney Facebook pages where this customer has posted their comments.  
[redacted] and her husband brought the vehicle into our dealership on January22, 2016 for a...

'car would stall while driving, reduced engine power message,check engine light and stabilitrac/traction control lights activated. This isthe first and only time the vehicle has been our dealership for repairs.A diagnostic fee of $100.00 is applied for us to not 'just not pop the hood',but to pull it into a service bay, hook up a $3000 diagnostic machine, checkthe vehicle for stored codes in the system, check all of the pertinentconnections, determine and isolate the failed part and get a necessary partsand labor estimate together. This diagnostic fee helps cover the expense ofthe shop, equipment, technician time, etc as is necessary to get an accurateestimate of repairs. The customer has an option to A) Pay the diagnositicamount and take the vehicle or B)Have the vehicle repaired and the diagnosticfee is applied to the repair time/estimate.The customer was contacted with the estimate. The customer then contactedGeneral Motors asking for assistance in the repair of the vehicle. Assistancewas declined because the vehicle was 2 years, 8 months out of the factoryoriginal warranty and 1 year, 5 months out of the Certified Pre-Ownedwarranty. The customer also has an aftermarket extended warranty that wecontacted and they declined the repair as a non-covered component. Upon reviewof the service records available through GM and a Car Fax report, the lastrecorded maintenance on this vehicle was September of 2013. In an effort tooffer some consideration to the customer, a $100.00 maintenance letter wasprovided to the customer in hopes that the customer would start having thenecessary maintenance service items completed at a GM facility.At the time of pick up, the discrepancy appears to be the rental car charges. The customer was in a rental vehicle for 5 days. With the vehicle being outof factory warranty and the extended warranty declining the repairs, therental charges became the responsibility of the customer. The customerbelieved that his roadside assistance would assist in the rental car charges. The customer was quoted $305.00 on Monday 01/25/16 plus any additional rentalcar days. The customer picked up the vehicle on 01/27/16 and additionalrental charges applied to the bill.At the time of pick up, the customer was clearly irritated. Instead ofdiscussing in a rational manor to resolve the issue, the customer became veryconfrontational. They contacted their roadside assistance, and came back andpaid their bill. I can only assume that the customer is taking up the rentalbill questions with his roadside assistance carrier. If there are any other circumstances that should be considered in this case, Iam willing to discuss with the customer in a civil manner.
[redacted]Service ManagerJake Sweeney Chevrolet

August 4, 2015  [redacted]
[redacted]
[redacted]  Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns.  I am so sorry for any inconvenience experienced after your purchase.  Although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action. Therefore, I will submit an adjustment for the WorryNoMore fee applied to your order.  Please allow 7-10 business days for your credit in the amount of $349.00 to post to the [redacted] account used at the time of your purchase. Thank you for allowing me the opportunity to respond to your concerns.  Your continued loyalty is important to us, as well as appreciated.  If you have any questions regarding this matter, please feel free to contact me at the telephone number listed below.  Sincerely, Angela L.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The response by Macy's did not address the problem, nor did it provide my desired outcome.  I tried numerous times to contact by phone the Macy's representative who responded, but she was never at her desk and did not respond to my voicemails.I do not want this complaint closed due to timing out, since I still hope to speak with the representative.
Regards,
[redacted]

[redacted]   [redacted]
January 8, 2016
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your recent complaint forwarded to Macy's Executive Office by the
Revdex.com.  As a
representative of this office, and because I am familiar with your file, I was
asked to review and respond to your concerns.
Our
position on this matter has not changed. 
The posting of the receipt by you in your ad to sell the gift card on
[redacted] is what caused the card to be used. 
Since the card has been fully redeemed we are unable to send you a
replacement gift card.
[redacted], thank you for bringing this matter to our attention and giving me
the opportunity to respond.  If I may be
of assistance on another issue, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

September 26, 2016[redacted]Dear [redacted]:We are writing in regards to the Revdex.com Rebuttal complaint ID# [redacted].We would like to honor your request to return the sofa and the extended warranty. I have your return setupfor sofa, chair and warranty on document number [redacted].At your convenience, you may contact Customer Service at ###-###-#### to schedule the pickup of thesofa and chair. Within 3-5 business days of the return being processed you will see a credit in the amount of$2174.34 back on your Macy's account. This is for the merchandise, WorryNoMore and sales tax.We are truly sorry for the poor experience you had with your purchase. We find this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]  Thank you so much for your helpCan you kindly send me these in the letter to my house so I could fax it to the credit bureau and see if they could take me out because Macy's did not send me any letter never call me they never did anything if they need anything from me I'm able to provide it thank you and have a pleasant day[redacted]

February 6, 2018   [redacted]   Re:    Revdex.com Complaint ID #[redacted]          Macy’s store account ending in [redacted]   On behalf of Department Stores National Bank:  ...

Contact Date With Customer:  February 6, 2018                                      ...⇄   Complaint Summary:  In January 2018, [redacted] had her email changed on her macys.com profile without her authorization. This caused [redacted] to lose access to her online profile.  She attempted to contact Macy’s Customer Service to resolve this, but this was unsuccessful.   Resolution:  On February 6, 2018, I contacted [redacted] and apologized for the frustration this matter caused.  I assisted [redacted] in deleting the profile that was linked to the email address not belonging to [redacted], and I re-established her access to her macys.com profile under her preferred email address.  [redacted] will need to link her new Macy’s card to her profile when she receives it in the mail. [redacted] has my email address and may contact me directly with any questions or concerns.  Based upon these actions, we consider this complaint resolved.   Stephen Casali Macy’s Executive Office 1-888-622-9793 Extension 73197   cc:  Tina Geers, Revdex.com

[redacted]   [redacted]         June 29, 2016   [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]:    I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a representative of Macy's Executive Office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank.   As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous representatives available within every department so that all of our customers may have a positive and rewarding experience.  Be assured that we do not tolerate any kind of rude or disrespectful behavior.  Please accept my sincere apology for any frustration you may have experienced when calling to resolve this issue.   I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy’s [redacted] account.  Unfortunately, it is not the Bank’s policy to remove any delinquency from our credit reporting unless it occurred as a result of a billing or bank error.  As a credit provider, we have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies.  Therefore, we are unable to remove any delinquency from your credit report since an incorrect checking account number was given to us.  However, we have instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”.   [redacted], although we would like to reply favorably to every customer, it is not always feasible.  Thank you for allowing me to address your concerns and should you require any further assistance, please contact me at the number below.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]   [redacted]
October 12, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I
apologize for any inconvenience you may have experienced. 
In
order to expedite your billing statement to you, I sent you a scanned copy to
your email address, [redacted] on October 8, 2015.  I apologize you have not received your statement
for the period ending September 15, 2015, which was sent to your billing
address.
I
was disappointed to learn of the problems you encountered while speaking to our
credit customer service associates. 
Please be assured that the service you received from our staff is not
typical of the level of quality customer service that we strive to provide, and
we appreciate your bringing the situation to our attention.  It is Macy's policy not to provide account
numbers over the phone for security and privacy concerns.  If you have not received your card, please
call us and we will send you a new card. 
Should you not have your card prior to your payment due date of October
12, 2015, you may make a payment over the phone with us at no additional
charge.  As of the date of this letter,
your account balance is $261.30, with a minimum payment of $27.00 due by
October 12, 2015.  I confirmed that no
late charges have been charged to your account.
[redacted], thank you again for bringing this matter to our attention and giving
me the opportunity to respond.  Your
business is important to us, as well as appreciated.  Please call me at the telephone number listed
below if I may be of further assistance.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com