Macy's

May 01, 2017[redacted]Marketplace Resource ConsultantCincinnati Revdex.comDear [redacted]: I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this information, Macy's considers this matter closed...

and resolved. Sincerely, Steven AndersonLiaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: 877-887-8781 ext 32330

[redacted]   [redacted]
November 27, 2015
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns. I apologize for any inconvenience this issue
may have caused you.
Our
records indicate that you faxed a copy of the payment to our Payment Research
Team on October 14, 2015, which enabled them to find and post the payment of
$678.00 to your account as of October 7, 2015. 
We removed a $27.00 late fee and $4.14 in interest related to this issue
which resulted in a credit balance of $496.44 on the account.  I requested a Credit Balance Refund check be
sent to you at the above address.  Please
allow seven to ten business days for the check to arrive.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  Tina Geers,
Revdex.com

April 22, 2016
[redacted]
We
are in receipt of complaint ID #11401359 regarding the customer's property
damage claim settlement delay. We contacted the customer and confirmed that
they received the property damage claim settlement check yesterday. At this
time,...

Macy's will consider this matter closed.
Thanks,
Sincerely,
Macy's Executive Office

[redacted],I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.Thank you for the opportunity of discussing the matter with you and please accept my apology for the...

inconveniences associated with your order. We regret that the item you wanted was not available. The level of service that you received did not meet your expectations or ours.Thank you for bringing this matter to our attention and giving me the opportunity to respond. In our appreciation of you as a loyal customer we have sent you a $25 gift card.If I can be of further assistance please do not hesitate to contact me at the telephone number listed below.Sincerely,William A.Macy’s Executive Office###-###-####  Extension [redacted]

I'm ok either way. I would rather to send the information to through you since I initiated this complaint with you and no the business. The business is the one that contacted me independently.My social is [redacted] as they were requesting it.As you can see, they are reporting to the bureaus and even the information from bureaus is contradictory and different. Thanks

Dear Nancy M.This letter is in response to   related to the debt referenced above. I wish to save us both some time and effort by settling this debt Please be aware that this is not an acknowledgment or acceptance of the debt, as I have not received any verification of the debt.  Nor is this a promise to pay and is not a payment agreement unless you provide a response as detailed below. I am aware that your company has the ability to report this debt to the credit bureaus as you deem necessary. Furthermore, you have the ability to change the listing since you are the information furnisher.I am willing to pay [this debt in full in return for your agreement to remove all information regarding this debt from the credit reporting agencies within ten calendar days of payment. If you agree to the terms, I will send payment immediately in the amount of $291.87 payable to Collection Agency in exchange to have all information related to this debt removed from all of my credit files  If you accept this offer, you also agree not to discuss the offer with any third-party, excluding the original creditor.If you accept the offer, please prepare a letter on your company letterhead agreeing to the terms. This letter should be signed by an authorized agent of Collection Agency. The letter will be treated as a contract and subject to the laws of my state.As granted by the Fair Debt Collection Practices Act, I have the right to dispute this alleged debt. If I do not receive your postmarked response within 15 days, I will withdraw the offer and request full verification of this debt.Please forward your agreement to the address listed above.Sincerely,*** ***cc: *** *** ***The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. We have yet to receive the promised adjustment and will not close the case as resolved until it's received....

Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
A blanket template apology which does not indicate any resolution or ownership from a company such as this. My money was not sent back via a gift card of $75 ad the message indicates. My money was returned between two different gift cards and sent on different dates after I received the wrong reimbursement amount. I had to escalate and send several emails and notifications over the course of 4 weeks to have my money reimbursed. The company failed on several occasions to reimburse my money in a timely manner and make the situation right.  I would except much more from a company such as this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regarding Revdex.com complaint [redacted], I did not receive any Macy's response after  April 7th. I know you have closed the complaint, but can you help me once more? Thank you very much!Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The filter was not that dirty because it had just been changed, and they did not prove to be that anything was completed blocked. They could have checked the wiring both inside and out. They could have cleaned the outside unit. The drove to the house and said that the unit was frozen and they were not there 45 min, yet he is correct I do work for my money. They however did no work at all. I was never quoted a price when I got to the house and the arew was already in the truck they told me the price at that time. They also stated that if I wanted them to retunr it would be another $85. I do feel that I should pay for the check fee and part of the service call. I do not believe that I $160 for nothing.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[redacted]   [redacted]     January 26, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:   I am in receipt of your Revdex.com...

complaint which was forwarded to Macy’s Executive Office.  As a liaison of this office, I was asked to review and respond to your concerns.  Please accept my sincerest apologies for any inconvenience this matter may have caused you.   We appreciate that you took the time to write us regarding the closure of the Macy’s [redacted] (Downtown) store, and the Macy’s advertisement in your local newspaper.  Kindly know that whenever a store closes, normal process and procedures in the store are altered to accommodate the going out of business storewide clearance event.  All sales are final and no additional discounts or price adjustments are offered.  To clarify, the liquidation company does not own Macy’s, but is a third-party handling the closure of our store.   While our advertisement disclaimer does not specifically mention the store closure, there are closeout signs throughout the store and at each register, which specify:  “Due to the nature of this sale, we no longer honor coupons, all certificates, or prices offered at any other Macy’s location.  Plenti® points and Thanks for Sharing Rewards will not be earned during the sale event.”   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Please be assured that we do not engage in false or misleading advertising practices.  If I can be of further assistance, do not hesitate to contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Macy’s [redacted] (Downtown) store

[redacted]   [redacted]
January
15, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s [redacted]...

account ending
in [redacted]
        Macy’s store account ending in [redacted]
Dear [redacted]: 
I am in receipt of your
complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  It was
a pleasure speaking with you, and I appreciate the courtesy you extended to me
during our conversations.  This letter is
a follow up to our discussions.
We recently underwent a
system conversion for the Macy's credit card accounts and redesigned the credit
servicing site accessed through our macys.com website.  Unfortunately, this complex upgrade caused a
disruption of service to some of our customers' accounts, including yours.  We apologize for any inconvenience or frustration
this may have caused during that time and for the problems you encountered
while attempting to access your account on-line.  I was pleased to learn that you now have the
correct Macy’s [redacted] credit card ending in [redacted], along with the
corresponding Macy’s store account ending in [redacted].  I am also glad that you recently consulted
with a member of our Technical Assistance team and can now access your account
information on-line.
I was disappointed to read
about the problems you encountered in obtaining a new replacement Macy’s
[redacted] credit card after reporting your original credit card stolen
in September 2015.  The miscommunication
you described receiving is not typical of the level of outstanding customer
service we strive to provide and we appreciate your bringing this matter to our
attention.  Your feedback is critical as
it assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality. 
Although I realize this is
not the full resolution you wanted, I am hoping you will allow us to better
meet your needs in the future.  As a
gesture of our goodwill, I requested a final $50.00 credit be applied to your Macy’s
store account as an accommodation, since we previously applied a $50.00 credit
on November 18, 2015, and another $50.00 credit on December 19, 2015.  You will see this most recent adjustment on
your January 2016 billing statement.  If
I can assist you further, do not hesitate to contact me at the telephone number
listed below.  
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted], Revdex.com

November 27,...

2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID #[redacted]
            Macy's [redacted] account ending [redacted]
Macy's
account ending [redacted]
On behalf of Department
Stores National Bank:  
Contact Date with Customer: November 21, 2015 and
November 23, 2015
Complaint Summary: [redacted] issued 2
checks and overnighted them to pay off both of his accounts. One check was cashed and the other one was
lost and replaced by the bank. He wants both payments applied and any fees
removed. Balances should be zero ($0). He also wants them closed.
Resolution: I called [redacted] and
apologized for his experience and the delay. I explained why we needed a copy of the front
and back of cancelled check. He
authorized the Credit Union to email a copy of the front and back of the
missing check directly to me. I advised
him I had received the information and we were able to locate the misapplied
payment. I confirmed I have requested
the payment transfer and that all fees be removed. Accounts are closed per his request and I
thanked him for his courtesy while speaking with me and wished him a Happy
Thanksgiving.
Rhea B.
Macy’s Executive Office
###-###-####
Extension [redacted]
cc: [redacted], RevDex.com

July 13, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s account ending in [redacted]    Dear [redacted]:   We are in receipt of your...

complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your account may have caused. While I would have liked to discuss this with you personally, my attempts to reach you were unsuccessful.    My research confirmed that, as a courtesy to you, we recently removed interest charges of $4.00 and your account has a zero ($0.00) balance.  This letter will also confirm that your account was closed at your request on January 28, 2016.  Moreover, we previously deleted the delinquent payment history on your account from our records and directed the credit bureaus to correct their records as well.  Please allow the bureaus thirty (30) days to respond to our request.    [redacted], we appreciate this opportunity to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

November 23, 2015
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was...

asked to review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
when your order #[redacted] did cancel. Unfortunately, the gift cards used
seemed to have been compromised. There were five $20.00 gift cards, which were
put on security hold and cannot be used. In respect and consideration I am
sending you a new gift card for $100.00 to replace the value. Unfortunately,
the merchandise selections in your order are no longer available.
Macys.com
customer service is available 24 hours a day at ###-###-####. I have reported
your experience to the correct department to assure continuous service for our
customers.
Ms.
Weir, thank you for bringing this matter to our attention and giving me the
opportunity to respond. Please do not hesitate to contact me at the telephone
number listed below if I can be of further assistance.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Cincinnati Revdex.com

We will not be responding to any further requests for the customer [redacted]. The tracking information given by the customer is not valid for our warehouse and we consider this issue to be permanently closed. Thank you for all your help. Tara B[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

February 12, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters...

as expressed in the complaint. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
February 1, 2016
[redacted]
[redacted]
[redacted]
Re:       RevDex.com Complaint ID...

#[redacted]
            Macy’s account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank (DSNB).
We recently underwent a system
conversion in August 2015 for the Macy's credit card accounts as well as the
credit servicing pages accessed through the macys.com website.  Unfortunately, the implementation of this
upgrade may have caused challenges when accessing the credit servicing site for
the first time after the conversion.  If
you continue to experience difficulty viewing your billing statements online,
or accessing your account information, please contact our Technical Assistance
team at ###-###-####, option 6, and a representative will be happy to assist
you.
With
respect to your claim of non-receipt of billing statements, I found that on
June 1, 2015, you registered your Macy’s account on macys.com to receive
electronic billing notices only and stop paper statements.  My research confirmed that prior to
conversion, a billing statement was sent to the email address of [redacted].  I also
confirmed that after conversion, you did not update your profile at macys.com
to view your statements and make payments to your account.  I am sorry that you did not find out about
the past due status on your account until you received our letter informing you
that we lowered the credit limit from $1,000.00 to $200.00.  I also regret that you did not receive a
paper statement in November 2015 when you were told you would.  Our records show we mailed the August 2015
through November 2015 billing statements on November 23, 2015.  I confirmed that on December 7, 2015, you
were de-enrolled from receiving electronic billing alerts, and you should be
receiving paper statements going forward. 
For reference, I am sending billing statements for the time period
August 2015 through January 2016.
Due to the non-receipt of
your billing statements since conversion, I removed a total of $192.54 in
accumulated fees, which brought your account to a $79.84 balance.  Also, we requested [redacted], [redacted] and
[redacted] to remove the delinquencies on your credit report for the time
period October 2015 through January 2016. 
Kindly permit the credit reporting agencies approximately 7 to 10 days
to make the necessary corrections.  Until
then, this letter will serve as confirmation of our request.  Additionally, we reestablished the account credit
limit back to $1,000.00.
[redacted],
thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I can be of
further assistance, please do not hesitate to contact me directly at the
telephone number listed below.  
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension 73547
Enclosures / mailed Feb. 2, 2016
cc:  [redacted],
Revdex.com

They sent me a gift card for $100. So I've been repaid and my complaint has been resolved.Please close the complaint at your convenience.Thank you![redacted]