Macy's

Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
Please
accept my sincerest apology for the inconvenience and...

delay in resolution you
have experienced. After review, our records indicate that the credit for $89.44
was posted to your Macy's account on 12/6/2015.
Due
to the inconvenience you experienced, I have issued a gift card to you for
$25.00. You should receive the gift card within the next 5 business days.
Please be assured that feedback will be provided on the situation and the
errors that caused delays in resolution.
Sincerely,
Jennifer C.
Macy's Executive Office

Hello,Macy's has now refunded the $200 for the gift card that it never delivered.  I wish to close this complaint at this time, if that is possible.I'm disappointed that Macy's would not act reasonably until I submitted a Revdex.com complaint.  But thankfully, Macy's eventually paid all that it...

owed.Thank you very much for your service,[redacted]

P.O. Box 8220   Mason, OH 45040
January 07, 2016
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's...

Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
I regret any inconvenience you may have experienced regarding the reporting of your Macy's account to the credit reporting agencies.  
The Macy's account ending in 3640 was opened on July 16, 2002, and closed on March 13, 2015, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement.  The last purchase was made on November 15, 2014.  The last payment was received on November 4, 2014.  The account charged off on June 13, 2015.  I am enclosing copies of the monthly statements for the billing periods ending July 13, 2014 through August 13, 2015. I also am enclosing copies of available sales receipts for the merchandise purchased for your review.
We have reviewed your account and denied your claim of identity theft. We show that all monthly billing statements were mailed to the address provided at the time the account was opened. At this time we are showing no record of returned mail which suggests that all billing statements were received.   Our records indicate that there is no previous communication regarding your claim of identity theft and the charges that are presently on your Macy's account. 
The account is reporting accurately as an unpaid charged-off account on your credit report. However, instructions were sent to the credit reporting agencies to list your account as “customer disputes reporting” on September 24, 2015. Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.
Your Macy's account ending in [redacted] is currently assigned to [redacted]., an outside collection agency, for the outstanding balance of $237.57.  Please contact [redacted]., at [redacted] to establish payment arrangements.
[redacted], please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
 
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint #[redacted]
    [redacted]
               This is an attempt to collect a debt and any information obtained will be used for that purpose.

[redacted]   [redacted]
December 17, 2015
[redacted]
[redacted]
[redacted]
Re:       Revdex.com ID [redacted]
            Macy's
gift card ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your most recent complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns.
Although
I was originally informed that the security code was shown, the enclosed
picture of the receipt that you posted on your [redacted] listing clearly showed the entire
EZ Exchange Number and the remaining value of $340.41.  Therefore, our response on this matter has
not changed.  Since you provided the gift
card number to anyone who viewed your posting, and our records indicate that
the gift card was fully redeemed; we are unable to send you a replacement.
[redacted]
[redacted], while you may not agree with our findings, I trust that you
understand we must adhere to specific policies and procedures.  We do not condone the reselling of Macy's
issued gift cards through any channel and therefore are not responsible for any
actions taken by the seller and users of the website where the card is listed
for sale.  Thank you for bringing this
matter to our attention and giving me the opportunity to respond.  If I may be of assistance on another matter,
please do not hesitate to contact me.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosure / mailed Dec. 17, 2015
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank you for processing my complaint.  I truly appreciate the way Macy's responded to my concerns.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]

November 07, 2017  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted].  I have addressed the consumer's concerns in regard to the cancelled order. [redacted] was advised Macy's did not...

secure the payment for his order and offered to work with his financial institution in resolving this matter.  If [redacted] wishes to further escalate, Macy's will assist. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8220   Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a new [redacted] free of charge and I am satisfied with the result. I appreciate your help.
Regards,
[redacted]

[redacted]...

[redacted]   [redacted] July 26, 2016 [redacted]
[redacted]
[redacted]  [redacted] Re:  Revdex.com ID [redacted]        Macy's account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any inconvenience you may have experienced regarding the email notifications on your account.   In reviewing this matter, our records indicate that you were receiving paper statements for your Macy’s account referenced above and had set up to receive electronic statement notifications through your macys.com online profile on December 25, 2014.  On December 4, 2015, you spoke to one of our representatives who advised the statement notification setting was in your macys.com profile and modifying that setting would require you to log into your profile and change the setting.  Our representatives do not have access to your macys.com profile and are unable to make any modifications to it on your behalf.  At that time, our Customer Technical Support area was not available to walk you through the process to make this modification.  When you called back later on that same day, our representative attempted to assist you and you requested your account be closed.   We received your $5.00 payment on June 11, 2016, and applied it to your account balance of $2.01 for the billing period ending May 29, 2016, resulting in a $2.99 credit balance.  On July 5, 2016, we removed your email address from your account information as you requested when you called to advise you had received another statement notification email.  This notice was sent because your account had a $2.99 credit balance on it for which I requested a Credit Balance Refund check be issued and mailed to you on July 23, 2016.     In regards to removing your date of birth and social security number from your account information, the Patriot Act requires financial institutions to obtain, verify, and record information that identifies each person who has an account with us.  Since your social security number and date of birth are required for this verification, we are unable to remove this information from our records.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  As of the date of this letter, your account is closed with a zero ($0.00) balance and I confirmed that you credit report has not been negatively affected by this matter.  If I may be of additional assistance, please contact me at the number listed below.  Sincerely,  Stephen C.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

[redacted]   [redacted]       September 25, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint #[redacted]             On...

behalf of Department Stores National Bank:    Contact Date with Customer:  September 25, 2017   Complaint Summary: [redacted] wrote that he had been receiving calls to his home phone number of ###-###-#### on a daily basis and several times each day although he is not a Macy’s credit card accountholder.  He mentioned that they were looking for someone else and that he’s had a difficult time finding someone to fix the issue.   Resolution:  I called [redacted] and apologized for the inconvenience of receiving phone calls from our automated systems.  He stated that he has had this number since 2012 and was surprised that they were looking for someone other than him.  I advised that we removed his home phone number from our systems and that he should not receive any more calls going forward.  I apologized again, thanked him for speaking with me today and gave him my contact information.      Janice D. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

November 23, 2015
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
On
behalf of Macy's Executive Office, I was asked to review and respond to your
concerns surrounding order # [redacted]4, which did cancel....

Please accept my
apology for the inconvenience you have experienced when your selection was
unavailable.
Unfortunately,
macys.com customer service associates are required to speak to the billing
customer. This is for customer security reasons and not intended to cause
concerns for you.
As a
courtesy for you I am sending a $50.00 Macy's gift card that may be used online
or in any Macy's store. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted],
Cincinnati Revdex.com

October 18, 2017[redacted], **  [redacted]Re:  Revdex.com Complaint ID #[redacted] Macy’s [redacted] account ending in [redacted] – closed  Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of the complaint you filed with the Better...

Business Bureau and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I am sorry that you did not receive a response to your previous inquiry; however, this is the first correspondence our office has received from you.  Please accept my apology for any inconvenience you may have experienced as a result of this matter.  Our records indicate that you had an [redacted] account ending in [redacted] that was closed on October 26, 2015, due to inactivity.  Generally, when a Macy's account has been inactive for two years or longer, the account may be closed due to inactivity and no letter is sent to notify the customer.  An account is considered inactive if it has a zero balance and has no purchases within this time frame.  Our records show that the last transaction on your Macy’s [redacted] account was on January 18, 2013, and the last payment was received on March 3, 2013, and thus the account was closed in accordance with the DSNB credit card agreement.When you were in the [redacted] store on June 9, 2017, our records indicate that the associate attempted to look up your [redacted] account and found that it was closed.  She offered to open a new account for you and you verified your address, phone and email address, and provided income information in order to do so.  During the account application process, the applicant must review and verify that all information input into the system is correct by signing the keypad before the application is considered.  Above the signature line, it is noted as “Thank you for applying!” - I apologize if it was not clear that you were indeed applying for a new Macy’s account.  After signing, the options presented are “CLEAR” or “ACCEPT”.  By selecting “ACCEPT”, you authorized the application which would require pulling a credit report to evaluate your credit worthiness.     Your billing statement for the period ending June 23, 2017, included your $16.25 purchase and a new account discount of $3.24, resulting in a $13.01 balance with a $13.01 minimum payment due by July 21, 2017.  We received your $13.01 payment on July 1, 2017, resulting in a zero ($0.00) balance on the account.  In regards to the customer service that you describe receiving in the [redacted] store, Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears we may have fallen short of this goal.  Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.  Your complaint and my response have been forwarded to the store manager for review and to take the appropriate action. It is not Macy’s practice to compensate for a situation such as this; therefore, I must decline your request for a store credit.  If I may be of further assistance to you, please contact me at the number listed below.Regards,Janice D[redacted]Executive Liaison###-###-####, Ext. [redacted]cc:  [redacted], Revdex.com Store Manager, Lynnhaven

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted] . We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Bobbie A.Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

March 15, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint #[redacted]
       
On behalf of
Bloomingdale’s: 
Contact Date(s) With Customer:  March 11, 2016...


Complaint Summary:
[redacted] purchased a
pair of [redacted] jeans and attempted to return them on March 7, 2016 at our
[redacted] Bloomingdale’s due to them being defective.  A sales manager named Kelvin had advised [redacted] we could not accept the return since the jeans were worn. [redacted] then asked for the store manager
and was advised that Michael was out of the office and could not immediately
assist.  [redacted] was given Michael’s
email and he received a phone call about an hour later stating that he was in
the office.
Resolution:
Upon research, I
contacted [redacted] and confirmed that our [redacted] Bloomingdale’s
accepted his return on March 10, 2016. 
He expressed his concerns regarding our [redacted] store and I advised
I would address them with the appropriate management.  I apologized for the frustration he
experienced and advised I would send coupons as a gesture of goodwill and for
bringing this situation to our attention. 
This resolved his concerns.
Stephanie C.
Bloomingdale’s
Executive Office
###-###-####
Extension [redacted]
cc: [redacted], Revdex.com

[redacted],I want to update you regarding the Macy's complaint. In a previous email, I stated that Michael J. from Macy's had made a mistake on the refund price of the rings. I initially put the figure of $1,568.32 in my complaints and he stated that we would receive a refund of $1,543.32. I asked him about the $25 difference and he said my boyfriend had purchased another item on the same day he bought the rings. As it turns out, Judd was correct because I had inadvertently overlooked the $25 at the top of our receipt. This was $25 that my boyfriend donated to a Macy's charity called Thanks for Sharing.In the interest of honesty and transparency, I wanted to make sure you know that Judd was accurate. We will be going to the [redacted]., store at 1 p.m. today to meet with the store manager, Joe H. to hopefully obtain the refund. I will let you know if we encounter any problems. I will also let you know when the credit appears on my boyfriend's credit card statement.Thank you for your attention to this matter.My best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] 
I received a call from Sue at ###-###-####. She said she would talk to her supervisor. That was the last I heard so nothing has been resolved.

[redacted]   [redacted]
 
 
August
18, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
  ...

    Macy's account ending in [redacted]
 
Dear [redacted] 
 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative in this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  I am writing to you as a follow up to our
conversation on August 12, 2015.  It was
a pleasure speaking with you, and I appreciate the courtesy you extended to me
during our conversation.
 
For clarification, our calls are intended as a
courtesy to remind you of a recently missed payment, but they also represent an
opportunity to assist our customers in maintaining a good payment and credit
history with us.  I apologize for any
inconvenience this may have caused you. 
We only call when a payment due date has been missed.  
 
Further, as we discussed, the $25.00 late fee was
removed on August 3, 2015 and we received your payment of $206.44 on August 6,
2015.  At your request, your account was
closed on August 6, 2015 with a zero ($0) balance. 
 
With respect to the reporting of your account, please
know that we have not reported any delinquent payments to the credit reporting
agencies regarding your account.  It is
the Bank’s policy to report an account to the credit reporting agencies as
delinquent when a customer misses two consecutive payments.  Since you only missed one payment, your
account was not reported.
 
[redacted], I hope that you will
reconsider your decision regarding the use of your Macy's credit card.  If I can be of assistance in the future,
please do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
cc: 
[redacted], Revdex.com

May 26, 2017 [redacted]  [redacted] Re: Revdex.com Complaint ID #[redacted]       Macy’s account ending in [redacted] Dear [redacted]: I am in receipt of your most recent comments regarding the complaint you filed with the Revdex.com.  As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to respond to your latest inquiry.  Please accept my personal apology for the continued frustration this matter may have caused. In my previous responses, I did not address your credit bureau and account closure.  Thank you for bringing these concerns to my attention.  Upon careful review, I see that your account does qualify to have the delinquencies removed from your credit report for the months of December 2016, through April 2017, because the purchase balance was credited to your account as of November 9, 2016.   We cleared our internal records of any delinquency associated with this issue for the months listed above.  Additionally, we requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2016, through April 2017.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  In the meantime, this letter will serve as confirmation of this request.  Once an account is closed, it can no longer be reopened.  If you would still like to have a Macy’s account, a new application must be submitted through our new account application process which can be completed online at www.macys.com, or within the store at any register.  For clarification, our procedures when considering a Macy’s credit card application is to review a consumer’s credit history as reported by the outside credit reporting agencies, as well as obtaining updated income information. [redacted], we understand you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship.  Your business is important to us as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.  Sincerely,   Kristi C.Macy’s Executive Offices###-###-#### Extension [redacted] cc: [redacted], Revdex.com

[redacted]   [redacted]       May 18, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s Gift Card   On behalf of...

Macy’s, Inc.:   Contact Date with Customer:  May 15, 2017, and May 16, 2017   Complaint Summary:  [redacted] received a gift card in 2010 as a gift from a friend and forgot about it.  She found it and tried to use it online but it was blocked.  [redacted] called on May 10, 2017, and was advised by the associate that the block had been removed but she was still unable to use it later that same day.  [redacted] called again on May 12, 2017, and the associate advised her that in order to remove the block she would need to send a copy of the front and back of the card as well as the receipt.  Because this was a gift, and so long ago, [redacted] is unable to obtain a copy of the receipt.  She wants the card unblocked or replaced.   Resolution:  I called [redacted] on May 15, 2017, and requested a copy of the front and back of the Gift Card, for further investigation, as her complaint did not include the number.  I received the information on May 16, 2017, and called [redacted] to explain the block was due to the security code on the back being entered incorrectly several times online.  I advised her that the card was unblocked and that she could use it online or contact macys.com directly to place her order over the phone and use the gift card.    [redacted] stated she was satisfied with the resolution and I thanked her for the courtesy of speaking with me.  I advised her to contact me directly in the future if I can be of any further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

[redacted]Reviewed case with Technician.Customer stated that the low oil warning light came on and the fan was running when it was in the garage, normally does not run like that.Warning light and cooling fan were not on and/or active at time of write up.  Unable to duplicate at time of write...

up.Test drove vehicle 6 miles in attempt to duplicate.   Did not duplicate.Scanned the engine control module and body control module with our GM diagnostic equipment.  No codes active or found at this time.Checked the GM system for bulletins that may be related to this concern.  None found.The diagnostic charge is for technician time, service equipment, tools, computer diagnostics, etc.  Unfortunately, there was no problem to fix at this time.  Will need the concern to be duplicated in order to repair.Customer states that the vehicle was low on coolant....but the coolant level would not have activated a low oil light.  There still appears to be a random concern that has not been addressed.Because Mr. [redacted] is a customer of Jake Sweeney, I offer to refund 50% of the diagnostic charge...an amount of $55.00Please let me know the status. Sincerely,Jim P[redacted]Service ManagerJake Sweeney Chevrolet